OMB control number

Federal Emergency Management Agency Programs Customer Satisfaction

OMB 1660-0145 · DHS/FEMA.

OMB 1660-0145

Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. Analysis from the survey is used to measure FEMA's survivor-centric mission to improve customer service, simplicity, accessibility, and overall customer satisfaction of FEMA programs.

The latest form for Federal Emergency Management Agency Programs Customer Satisfaction expires 2022-04-30 and is listed under ICR 201710-1660-002.

Latest Forms, Documents, and Supporting Material

Latest forms, documents, and information collections
Document	Type
Form FEMA Form 519-0-51 Shelter and Temporary Essential Power Survey- Electronic	Form and Instruction
Form FEMA Form 519-0-50 Shelter and Temporary Essential Power Survey- Phone	Form and Instruction
Form FEMA Form FF-104-F Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49)	Form and Instruction
Form FEMA Form FF-104-F Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48)	Form and Instruction
Form FEMA Form FF-104-F Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47)	Form and Instruction
Form FEMA Form FF-104-F Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46)	Form and Instruction
Form FEMA Form FF-104-F Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45)	Form and Instruction
Form FEMA Form FF-104-F Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44)	Form and Instruction
PLAW-113publ2.pdf	Supplementary Document
PLAW-111publ352.pdf	Supplementary Document
CFR-2007-title3-vol1-eo13411.pdf	Supplementary Document
PLAW-107publ347.pdf	Supplementary Document
STATUTE-107-Pg285.pdf	Supplementary Document
fema-strategic-plan_2018-2022.pdf	Supplementary Document
privacy-pia-fema-csas-february2014_0.pdf	Supplementary Document
Executive Order 13571 April 27, 2011.pdf	Supplementary Document
Executive Order 12862.pdf	Supplementary Document
1660-0145 - Published 30 Day Revision FRN 2022 04 29.pdf	Supplementary Document
1660-0145 - Published 60 Day Revision FRN 2022 02 16.pdf	Supplementary Document
1660-0145 - Supporting Statement B.v7 clean.docx	Supporting Statement B
1660-0145 - Supporting Statement A - 2022 04 29 clean.docx	Supporting Statement A
On-Line Interviews - FEMA Form FF-104-FY-21-198	Other-Focus Group Moderator's Guide
One-on-One Interviews - FEMA Form FF-104-FY-21-197	Other-Moderator's Guide
Focus Group for 2 Hrs. Plus Travel 1 Hr. - FEMA Form FF-104-FY-21-196	Other-Focus Group Moderator's Guide
Shelter and Temporary Essential Power Survey- Electronic	Form and Instruction
Shelter and Temporary Essential Power Survey- Phone	Form and Instruction
Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49)	Form and Instruction
Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48)	Form and Instruction
Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47)	Form and Instruction
Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46)	Form and Instruction
Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45)	Form and Instruction
Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44)	Form and Instruction

All Historical Document Collections

Historical document collections
Reference	Filing	Received	Concluded	Action
202203-1660-002	Revision of a currently approved collection	2022-04-29		Approved without change
201710-1660-002	New collection (Request for a new OMB Control Number)	2017-11-27		Approved with change

OMB Details

Preparedness Survey (Phone)

Federal Enterprise Architecture: Disaster Management - Disaster Monitoring and Prediction

Information collection instruments
Form	Name	Electronic access	Type
Form FEMA Form 519-0-44 Phone	Preparedness Survey (Phone)	Fillable Fileable	Form and instruction

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.