Federal Emergency Management Agency Programs Customer Satisfaction

OMB 1660-0145

Federal agencies are required to survey their customers to determine the kind and quality of services customers want and their level of satisfaction with those services. Analysis from the survey is used to measure FEMA's survivor-centric mission to improve customer service, simplicity, accessibility, and overall customer satisfaction of FEMA programs.

The latest form for Federal Emergency Management Agency Programs Customer Satisfaction expires 2022-04-30 and can be found here.

Latest Forms, Documents, and Supporting Material

Document Name
Form FEMA Form 519-0-51 Shelter and Temporary Essential Power Survey- Electronic Form and Instruction
Form FEMA Form 519-0-50 Shelter and Temporary Essential Power Survey- Phone Form and Instruction
Form FEMA Form FF-104-F Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49) Form and Instruction
Form FEMA Form FF-104-F Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48) Form and Instruction
Form FEMA Form FF-104-F Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47) Form and Instruction
Form FEMA Form FF-104-F Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46) Form and Instruction
Form FEMA Form FF-104-F Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45) Form and Instruction
Form FEMA Form FF-104-F Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44) Form and Instruction
PLAW-113publ2.pdf Supplementary Document
PLAW-111publ352.pdf Supplementary Document
CFR-2007-title3-vol1-eo13411.pdf Supplementary Document
PLAW-107publ347.pdf Supplementary Document
STATUTE-107-Pg285.pdf Supplementary Document
fema-strategic-plan_2018-2022.pdf Supplementary Document
privacy-pia-fema-csas-february2014_0.pdf Supplementary Document
Executive Order 13571 April 27, 2011.pdf Supplementary Document
Executive Order 12862.pdf Supplementary Document
1660-0145 - Published 30 Day Revision FRN 2022 04 29.pdf Supplementary Document
1660-0145 - Published 60 Day Revision FRN 2022 02 16.pdf Supplementary Document
1660-0145 - Supporting Statement B.v7 clean.docx Supporting Statement B
1660-0145 - Supporting Statement A - 2022 04 29 clean.docx Supporting Statement A
On-Line Interviews - FEMA Form FF-104-FY-21-198 Other-Focus Group Moderator's Guide
One-on-One Interviews - FEMA Form FF-104-FY-21-197 Other-Moderator's Guide
Focus Group for 2 Hrs. Plus Travel 1 Hr. - FEMA Form FF-104-FY-21-196 Other-Focus Group Moderator's Guide
Shelter and Temporary Essential Power Survey- Electronic Form and Instruction
Shelter and Temporary Essential Power Survey- Phone Form and Instruction
Temporary Housing Unit Survey - Electronic - FEMA Form FF-104-FY-21-185 (formerly 519-0-49) Form and Instruction
Temporary Housing Unit Survey - Phone - FEMA Form FF-104-FY-21-184 (formerly 519-0-48) Form and Instruction
Transitional Shelter Assistance Survey- Electronic - FEMA Form FF-104-FY-21-183 (formerly 519-0-47) Form and Instruction
Transitional Shelter Assistance Survey- Phone - FEMA Form FF-104-FY-21-182 (formerly 519-0-46) Form and Instruction
Preparedness Survey - Electronic - FEMA Form FF-104-FY-21-181 (formerly 519-0-45) Form and Instruction
Preparedness Survey (Phone) - FEMA Form FF-104-FY-21-180 (formerly 519-0-44) Form and Instruction

All Historical Document Collections

202203-1660-002 Approved without change	Revision of a currently approved collection	2022-04-29
201710-1660-002 Approved with change	New collection (Request for a new OMB Control Number)	2017-11-27

OMB Details

Preparedness Survey (Phone)

Federal Enterprise Architecture: Disaster Management - Disaster Monitoring and Prediction

Form FEMA Form 519-0-44 Phone

Preparedness Survey (Phone)

Fillable Fileable

Form and instruction

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.