32105 NIH-OAR Clin 32105 NIH-OAR ClinicalInfo_Survey_Dec 2021

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Overview

Model Questions
Clinicalinfo Custom Questions

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Sheet 1: Model Questions

Model Name		NIH-OAR Clinicalinfo Digital Survey		Red & Strike-Through: Delete
Model ID				Underlined & Italicized: Re-order
Partitioned		No		Pink: Addition
Date		12/14/2021		Blue: Reword
Model Version		17.3.Y
	Label	Model Questions			Model Quesitons - SP
		Satisfaction
1	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)
2	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)
3	Satisfaction - Ideal	How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close)
		Recommend (NPS) (1=Very Unlikely, 10=Very Likely)
4	Recommend	How likely are you to recommend clinicalinfo.hiv.gov to someone else?
		Return (1=Very Unlikely, 10=Very Likely)
5	Return	How likely are you to return to clinicalinfo.hiv.gov in the future?

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Sheet 2: Clinicalinfo Custom Questions

Model Name		NIH-OAR Clinicalinfo Digital Survey
Model ID		0
Partitioned		Yes - 2MQ
Date		9/20/2021
QID	Skip From	Question Text	Question Text - SP	Answer Choices	Answer Choices - SP	Skip To	CQ Label
6		What type of information were you looking for today?		Find basic information about HIV, e.g. Fact Sheets			Primary Info
				Find resources related to HIV and AIDS
				Find contact information
				To access one or more of the following: HIV Clinical Guidelines, Drug Database, Glossary, and/or Mobile Applications
				Other resources (please specify below)		A
7	A	Please specify the type of information you were looking for today.					Primary Info - Other
8		Did you find what you were looking for today?		Yes		B	Find Info
				No		A
9	A	If no, do any of the following apply to you? (select all that apply)		Links and labels were difficult to understand			Why Not Found
				There were too many navigation options
				I encountered error messages or broken links
				I could not navigate back to previous information
				The category or content of interest to me is missing from the site
				Other (please specify below)		C
10	C	Please specify why you were unable to find what you were looking for.					Why Not Found - Other
11	B	Please rate the ease of finding what you were looking for.		1=Poor			Ease of Finding
				2
				3
				4
				5
				6
				7
				8
				9
				Excellent=10
12		Is this your first time visiting the clinicalinfo.hiv.gov website?		Yes			First Visit
				No		A
13	A	How many times have you visited clinicalinfo.hiv.gov in the past 6 months?		1 time or less			Repeat Visit Times
				2 - 3 times
				4 - 6 times
				More than 6 times
14		How were you referred to the site today?		Search engine (e.g. Google)			Acquisition Source
				NIH Office of AIDS Research email/website/social media
				HIVinfo.nih.gov email/website/social media
				A different government website or social media channel
				A different non-government website or social media channel
				Literature/Research paper
				Recommendation from someone I know
				Other (please specify below)		A
15	A	Please specify how you were referred to the site today.					Acquisition Source - Other
16		What is your role in the HIV community?		I have questions about my own HIV risk or diagnosis.			Role
				I have questions about a family member or friend's HIV risk or diagnosis.
				I have a professional role in the HIV community.
				I am pursuing a degree in an HIV-related field.
				I have a more general interest in HIV.
				Other (please specify below)		A
17	A	Please describe your role in the HIV community.					Role - Other
18		What else would you like to share with us to help improve your online experience with clinicalinfo.hiv.gov?					Improve
19		Gender (optional)					Demos: Gender
20		Which category includes your age?		Under 18			Demos: Age
				18 - 24
				25 - 34
				35 - 44
				45 - 54
				55 - 64
				65 or older
				Prefer not to answer