30807 Survey Chang 30807 Survey Change Draft-2.11.22
E-Government Website Customer Satisfaction Surveys
30807 Survey Change Draft-2.11.22.xlsx
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
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Sheet1
Overview
Current CQsSheet1
Sheet 1: Current CQs
| Model Name | NIH v2 | 
|
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| Model ID | YMsQxMkggAZUccV1gdgt4Q4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | Yes - 2 MQ | Pink: Addition | |||||||
| Date | 5.11.16 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| BAN6705Q001 | Visit Frequency | How often do you visit this site? | First time | Y | Radio button, one-up vertical | Visit Frequency | |||
| Daily | |||||||||
| Weekly | |||||||||
| Monthly | |||||||||
| Once every few months | |||||||||
| Once every 6 months or less | |||||||||
| BAN6705Q002 | Primary Reason: Federal Government or Informational Non-Profit | What is your primary reason for visiting the site today? | Health information on diseases, disorders, or conditions | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||
| Grants and funding | |||||||||
| NIH news or events | B | Randomize | |||||||
| Research or training | C | ||||||||
| Clinical trials | |||||||||
| General information about NIH | E | ||||||||
| I have a different reason for visiting | A | Anchor Answer Choice | |||||||
| BAN6705Q003 | A | Please describe your reason for visiting this site today: | N | Text field, <100 char | Skip Logic Group* | OE_Primary Reason | |||
| BAN6705Q004 | B | What specific news or events information did you look for today? (Please select all that apply) | News releases | Y | Checkbox, one-up vertical | Skip Logic Group* | News and Events | ||
| Videos | |||||||||
| Images | Randomize | ||||||||
| Links to NIH sponsored social media | |||||||||
| Events | |||||||||
| NIH publications (e.g., NIH Research Matters, NIH Record) | |||||||||
| I looked for something else not listed | Anchor Answer Choice | ||||||||
| BAN6705Q006 | C | What specific research or training information did you look for today? (Please select all that apply) | Training opportunities (e.g., Intramural, Extramural) | Y | Checkbox, one-up vertical | Skip Logic Group* | Research and Training | ||
| Research resources | |||||||||
| Safety, regulation, and guidance | Randomize | ||||||||
| Science education for students or educators | |||||||||
| Medical research initiatives (e.g., The BRAIN) | |||||||||
| Highlights of scientific advances from NIH | |||||||||
| I looked for something else not listed | Anchor Answer Choice | ||||||||
| BAN6705Q008 | E | What general NIH information did you look for today? (Please select all that apply) | Visitor information | Y | Checkbox, one-up vertical | Skip Logic Group* | General NIH Info | ||
| Frequently asked questions (FAQs) | |||||||||
| Contact information | Randomize | ||||||||
| Jobs at NIH | |||||||||
| The purpose of NIH (e.g., mission and goals) | |||||||||
| Budget information | |||||||||
| Information about the NIH staff (e.g., staff directory, NIH Director) | |||||||||
| Information about the Institutes and Centers (e.g., NCI, NLM) | |||||||||
| I looked for something else not listed | Anchor Answer Choice | ||||||||
| BAN6705Q010 | Role: Healthcare | What is your primary role in visiting the site today? | Health Professional | Y | Radio button, one-up vertical | Skip Logic Group* | Role | ||
| General Public | |||||||||
| Scientist/Researcher | Randomize | ||||||||
| Patient | |||||||||
| Student/Educator | |||||||||
| Patient Family Member or Friend/Caregiver | |||||||||
| Government Employee | |||||||||
| I have a different role | A | Anchor Answer Choice | |||||||
| BAN6705Q011 | A | Please describe your role in visiting this site today: | N | Text field, <100 char | Skip Logic Group* | OE_Role | |||
| BAN6705Q012 | Accomplish | Were you able to accomplish what you came to do today? | Yes | A | Y | Radio button, one-up vertical | Skip Logic Group* | Accomplish | |
| No | B | ||||||||
| BAN6705Q013 | A | Was this information easy to find? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Easy to Find | ||
| No | |||||||||
| BAN6705Q014 | OE_Accomplish | B | Please tell us why you were unable to accomplish what you came to do today. (REWORDING) | N | Text area, no char limit | Skip Logic Group* | Unsuccessful | ||
| BAN6705Q015 | How did you primarily look for information on the site today? | Search feature | A | Y | Radio button, one-up vertical | Skip Logic Group* | Look for Info | ||
| Top navigation bar | B | ||||||||
| Clicked on links on the page | B | Randomize | |||||||
| Page bookmark or favorite link | |||||||||
| Google or other search engine | |||||||||
| I looked for information a different way | B | Anchor Answer Choice | |||||||
| BAN6705Q016 | A | Please tell us about your experience with the site's search feature today. (Please select all that apply) | I had issues with the basic search process (how to use it, terms to enter) | Y | Checkbox, one-up vertical | Skip Logic Group* | Search Experience | ||
| I had issues with the visual display of the search results (text size, images) | |||||||||
| I had issues with search results I received | Randomize | ||||||||
| I had issues with sorting, filtering, advanced search, or lack of these options | |||||||||
| I had technical issues with the search feature | |||||||||
| The search feature met my needs today | Mutually Exclusive and Anchor | ||||||||
| I had an issue with the search feature not listed | A1 | Anchor Answer Choice | |||||||
| A1 | Please describe your experience with the search feature | N | Text field, <100 char | Skip Logic Group* | OE_Search Experience | ||||
| BAN6705Q017 | B | How would you describe your navigation experience on the site today? (Please select all that apply) | Links often did not take me where I expected | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||
| I had difficulty finding relevant information | |||||||||
| Link labels were difficult to understand | Randomize | ||||||||
| There were too many links or navigational options to choose from | |||||||||
| I had technical difficulties (error messages, broken links, etc.) | |||||||||
| I could not navigate back to previous information | |||||||||
| I had no difficulty navigating the site | Mutually Exclusive and Anchor | ||||||||
| I had a navigation difficulty not listed | Anchor Answer Choice | ||||||||
| BAN6705Q018 | How do you primarily plan to use the information found on this site today? | Aid others with health concerns | Y | Radio button, one-up vertical | Skip Logic Group* | Use Information | |||
| Support a research project or paper | |||||||||
| Address personal health issues | |||||||||
| Discuss with a health care provider | Randomize | ||||||||
| Share with colleagues | |||||||||
| Use as teaching materials for students | |||||||||
| I have a different use not listed | A | Anchor Answer Choice | |||||||
| I do not have enough information to use or share | Anchor Answer Choice | ||||||||
| BAN6705Q019 | A | Please describe how you plan to use the information found on this site: | N | Text field, <100 char | OE_Use Information | ||||
| BAN6705Q020 | Are you interested in viewing information on nih.gov in a different language? | Yes | A,B | Y | Radio button, one-up vertical | Skip Logic Group* | Language | ||
| No, I only need information in English | |||||||||
| BAN6705Q021 | A | What other languages do you prefer to view information? (Please select all that apply) | Chinese | Y | Checkbox, one-up vertical | Skip Logic Group* | Language Types | ||
| Spanish | |||||||||
| Arabic | |||||||||
| Other | |||||||||
| BAN6705Q022 | B | What information would you prefer to be translated into a different language? (Please select all that apply) | Health information on diseases, disorders, conditions (e.g., cancer, diabetes, obesity) | Y | Checkbox, one-up vertical | Skip Logic Group* | Language Information | ||
| Findings from health or medical research (e.g., studies on diseases, basic research, medical advances or drugs) | |||||||||
| Ongoing clinical trials and research studies | Randomize | ||||||||
| Teaching or learning materials | |||||||||
| Training opportunities | |||||||||
| Specific policies and regulations | |||||||||
| Research grant opportunities | |||||||||
| Press Releases/NIH News | |||||||||
| Job positions | |||||||||
| Other | Anchor Answer Choice | ||||||||
| BAN6705Q023 | OE_Improve Experience | How can NIH improve its information on the web? | N | Text area, no char limit | Improvement |
Sheet 2: Sheet1
| Visit Frequency |
| Primary Reason |
| OE_Primary Reason |
| News and Events |
| Research and Training |
| General NIH Info |
| Role |
| OE_Role |
| Accomplish |
| Easy to Find |
| Unsuccessful |
| Look for Info |
| Search Experience |
| OE_Search Experience |
| Navigation Experience |
| Use Information |
| OE_Use Information |
| Language |
| Language Types |
| Language Information |
| Improvement |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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