SSA Mobile Wage Reporting Intercept Survey Mapping Doc 1-27-2022

SSA Mobile Wage Reporting Intercept Survey Mapping Doc 1-27-2022.docx

E-Government Website Customer Satisfaction Surveys

SSA Mobile Wage Reporting Intercept Survey Mapping Doc 1-27-2022

OMB: 1090-0008

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Survey: SSA Mobile Wage Reporting 2021




 

IA#:



 


Date: 01-27-2021



 







SURVEY TYPE: Customer


 







Survey Q#

Type#

Topic Type

 


1

MODEL

SATISFACTION – OVERALL



2

MODEL

SATISFACTION – EXPECTATIONS



3

MODEL

SATISFACTION - IDEAL



4

MODEL

RECOMMEND



5

CUSTOM

A11 – SATISFIED



6

CUSTOM

A11 – TRUST



7

CUSTOM

A11 – QUALITY



8

CUSTOM

A11 – EASE



9

CUSTOM

A11 – SPEED



10

CUSTOM

REPORTING WAGES FOR



11

CUSTOM

OE_RELATIONSHIP



12

CUSTOM

REPORTING MULTIPLE EMPLOYERS



13

CUSTOM

FIRST TIME USING APP



14

CUSTOM

RECEIVE INSTRUCTION PACKET



15

CUSTOM

INSTRUCTIONS PACKET



16

CUSTOM

CAMERA FEATURE



17

CUSTOM

FILE UPLOAD TOOL



18

CUSTOM

USE OTHER APPS WITH MOBILE



19

CUSTOM

OE_OTHER APP USED



20

CUSTOM

ACCOMPLISH



21

CUSTOM

DO NEXT



22

CUSTOM

OE_OTHER PLAN NEXT



23

CUSTOM

OE_IMPROVE













File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorParrillo, Jeffrey Michael
File Modified0000-00-00
File Created2023-08-30

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