1090-0008 Survey Mapping Document FEMA FIMA _Claim Start
1090-0008 Survey Mapping Document FEMA FIMA _Claim Start.xlsx
E-Government Website Customer Satisfaction Surveys
1090-0008 Survey Mapping Document FEMA FIMA _Claim Start
OMB: 1090-0008
                        ⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
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		| Survey: | FEMA FIMA Claim Start | 
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		| IA#: | 30739 | 
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		| Date: | 3/2/2022 | 
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		| SURVEY TYPE: | Relationship | 
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		| Survey Q# | Type# | Type Topic | 
	
		| 1 | Model | Satisfaction | 
	
		| 2 | Model | Meet expectations | 
	
		| 3 | Model | Compared to ideal | 
	
		| 4 | Model | Recommend | 
	
		| 5 | Model | Trust | 
	
		| 6 | Model | Renew | 
	
		| 7 | Custom | Adjustment Method | 
	
		| 8 | Custom | OE Adjustment Method | 
	
		| 9 | Custom | Guidance Clarity | 
	
		| 10 | Custom | OE_Guidance Clarity | 
	
		| 11 | Custom | Process Simplicity | 
	
		| 12 | Custom | OE_Process Simplicity | 
	
		| 13 | Custom | Primary Reason | 
	
		| 14 | Custom | OE_Primary Reason | 
	
		| 15 | Custom | Report Loss | 
	
		| 16 | Custom | OE_Report Method | 
	
		| 17 | Custom | Site Navigation | 
	
		| 18 | Custom | OE_Site Navigation | 
	
		| 19 | Custom | Rep/Agent Sympathetic | 
	
		| 20 | Custom | Rep/Agent Knowledgeable | 
	
		| 21 | Custom | Rep/Agent Obtain Assistance | 
	
		| 22 | Custom | Rep/Agent Courteousness | 
	
		| 23 | Custom | Call Answered Promptly | 
	
		| 24 | Custom | Additional Info | 
	
		| 25 | Custom | Find Info | 
	
		| 26 | Custom | OE_What Info Missing | 
	
		| 27 | Custom | CDOL Month | 
	
		| 28 | Custom | CDOL Day | 
	
		| 29 | Custom | CDOL Year | 
	
		| 30 | Custom | Claim Empowerment | 
	
		| 31 | Custom | OE_Improve | 
	
		| 32 | Custom | Previous Claim | 
	
		| 33 | Custom | Prev Claim Sat | 
	
		| 34 | Custom | OE_Not Sat | 
	
		| 35 | Custom | Demos: Gender Fed Govt | 
	
		| 36 | Custom | Demos: Age | 
	
		| 37 | Custom | Property Type | 
	
		| 38 | Custom | State | 
	
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 | VI Island | 
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet | 
| File Modified | 0000-00-00 | 
| File Created | 0000-00-00 |