1090-0008 Survey Mapping Document FEMA FIMA _Claim Start

1090-0008 Survey Mapping Document FEMA FIMA _Claim Start.xlsx

E-Government Website Customer Satisfaction Surveys

1090-0008 Survey Mapping Document FEMA FIMA _Claim Start

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Survey: FEMA FIMA Claim Start
IA#: 30739
Date: 3/2/2022



SURVEY TYPE: Relationship



Survey Q# Type# Type Topic
1 Model Satisfaction
2 Model Meet expectations
3 Model Compared to ideal
4 Model Recommend
5 Model Trust
6 Model Renew
7 Custom Adjustment Method
8 Custom OE Adjustment Method
9 Custom Guidance Clarity
10 Custom OE_Guidance Clarity
11 Custom Process Simplicity
12 Custom OE_Process Simplicity
13 Custom Primary Reason
14 Custom OE_Primary Reason
15 Custom Report Loss
16 Custom OE_Report Method
17 Custom Site Navigation
18 Custom OE_Site Navigation
19 Custom Rep/Agent Sympathetic
20 Custom Rep/Agent Knowledgeable
21 Custom Rep/Agent Obtain Assistance
22 Custom Rep/Agent Courteousness
23 Custom Call Answered Promptly
24 Custom Additional Info
25 Custom Find Info
26 Custom OE_What Info Missing
27 Custom CDOL Month
28 Custom CDOL Day
29 Custom CDOL Year
30 Custom Claim Empowerment
31 Custom OE_Improve
32 Custom Previous Claim
33 Custom Prev Claim Sat
34 Custom OE_Not Sat
35 Custom Demos: Gender Fed Govt
36 Custom Demos: Age
37 Custom Property Type
38 Custom State













































































































































































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