30830 Copy of Q_US 30830 Copy of Q_USITC_02102021_DOT (1)

---

Overview

Welcome and Thank You Text
Model Qsts
Current CQs
CQs (02-10-2021)

---

Sheet 1: Welcome and Thank You Text

Model Instance Name:
USITC v3
MID:	0
Date:	Fill In Date
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting www.usitc.gov . You have been randomly selected to take part in this survey that is being conducted by ForeSee Results on behalf of United States International Trade Commission. Please take a minute or two to give us your opinions. The feedback you provide will help United States International Trade Commission enhance its site and serve you better in the future. All results are strictly confidential.
					Thank You Text Example
	DEFAULT Thank You Text
	bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for taking our survey - and for helping us serve you better. We appreciate your input!” Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.
	ALTERNATE WEB Thank You Text
	bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

---

Sheet 2: Model Qsts

Model Instance Name:
USITC v3
MID:	0YoVcwld59sUpZVB8RFsIQ4C
Partitioned (Y/N)?		YES - 2MQ
FPI Included(Y/N)?		NO
Date:		9/25/2015
USITC v3
Model questions utilize the ACSI methodology to determine scores and impacts
```	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors
		Look and Feel (1=Poor, 10=Excellent, Don't Know)			Satisfaction	19	Return	Return (1=Very Unlikely, 10=Very Likely)
1	Look and Feel - Appeal	Please rate the visual appeal of this site.	16	Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to return to this site in the next 60 days?
2	Look and Feel - Balance	Please rate the balance of graphics and text on this site.	17	Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)	20	Recommend	Recommend (1=Very Unlikely, 10=Very Likely)
3	Look and Feel - Readability	Please rate the readability of the pages on this site.	18	Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			How likely are you to recommend this site to someone else?
		Site Performance (1=Poor, 10=Excellent, Don't Know)				21	Primary Resource	Primary Resource (1=Very Unlikely, 10=Very Likely)
4	Site Performance - Loading	Please rate how quickly pages load on this site.						How likely are you to use this site as your primary resource for obtaining information from this organization?
5	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
6	Site Performance - Completeness	Please rate how completely the page content loads on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
7	Navigation - Organized	Please rate how well this site is organized.
8	Navigation - Options	Please rate the options available for navigating this site.
9	Navigation - Layout	Please rate how well the site layout helps you find what you need.
		Information Browsing (1=Poor, 10=Excellent, Don't Know)
10	Information Browsing - Sort	Please rate the ability to sort information by criteria that are important to you on this site.
11	Information Browsing - Narrow	Please rate the ability to narrow choices to find the information you are looking for on this site.
12	Information Browsing - Features	Please rate how well the features on the site help you find the information you need.
		Site Information (1=Poor, 10=Excellent, Don't Know)
13	Site Information - Thoroughness	Please rate the thoroughness of information provided on this site.
14	Site Information - Understandable	Please rate how understandable this site’s information is.
15	Site Information - Answers	Please rate how well the site’s information provides answers to your questions.

---

Sheet 3: Current CQs

Model Instance Name:				i
USITC v3				Red & Strike-Through: Delete
MID:	0YoVcwld59sUpZVB8RFsIQ4C			Underlined & Italicized: Re-order
Date: JAN 29,2021				Pink: Addition
				Blue: Reword
USITC v3 CUSTOM QUESTION LIST
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Required Y/N	Special Instructions	CQ Label
PAT0462005			Which of the USITC web services/sites did you visit today?	USITC.gov		Radio button, one-up vertical	Y		Service visited
				DataWeb
				EDIS
				HTS Search
				Import Monitoring Tool
				MTBPS
				Sunset Review Database
				337Info
KMJ6212Q001			How frequently do you visit this service/site?	First time		Radio button, one-up vertical	Y		Visit Frequency
				Every 6 months or less
				About once a month
				About once a week
				Daily
				More than once a day
KMJ6212Q002	Role		Which of the following best describes your role?	U.S. Government		Radio button, two-up vertical	Y	Skip Logic Group*	Role
				Foreign Government
				Law Firm
				Academic Researcher
				Importer/Exporter/Customs Broker
				Media
				Corporation/Business
				Other (Please Specify)	A
KMJ6212Q003		A	Other role			Text area, no char limit	N	Skip Logic Group*	OE_Role
KMJ6212Q004	Primary Reason - Federal Government or Informational Non-Profit		Which of the following best describes the reason for your current visit ?	Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)		Radio button, one-up vertical	Y	Skip Logic Group*	Primary Reason
				Economic/industry trade research and analysis
				Trade statistics
				Tariff Relief (MTBs)
				Harmonized Tariff information (HTS)
				Other (Please Specify)	A
KMJ6212Q005		A	Please describe the reason for your current visit.			Text area, no char limit	N	Skip Logic Group*	OE_Reason
KMJ6212Q012	Accomplish		Did you accomplish what you wanted to.	Yes		Drop down, select one	Y	Skip Logic Group*	Task Accomplishment
				No	A
KMJ6212Q013	OE_Accomplish	A	What do you feel impeded you from accomplishing your task?			Text area, no char limit	N	Skip Logic Group*	OE_Unable to Accomplish
KMJ6212Q016			How would you describe your experience navigating the website?	I found the website well-organized and easy to navigate		Drop down, select one	Y	Skip Logic Group*	Nav Experience
				I found the website unnecessarily complex
				I did not know how to find what I was looking for
KMJ6212Q034	OE_Improve Experience		If you could make one improvement to this site, what would it be?			Text area, no char limit	N		OE_Site Improvement
KMJ6212Q035			From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.			Text field, <100 char	N		OE_Contact Info
	Find Info		Did you find the information or term you were looking for today?	Yes		Drop down, select one	Y	Skip Logic Group*	Find information
				No	A
	OE_Find Info	A	What information or term were you looking for that you could not find?			Text area, no char limit	N	Skip Logic Group*	OE_information not found

---

Sheet 4: CQs (02-10-2021)

Model Instance Name:
USITC v3				Legend:
MID:	0YoVcwld59sUpZVB8RFsIQ4C			RED is new to add
Date: JAN 29,2021				PINK background w/ strikethrough to remove
USITC v3 CUSTOM QUESTION LIST
QID	QUESTION META TAG	Skip From	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Required Y/N	Special Instructions	CQ Label
			Which of the USITC web services/sites did you visit today?	USITC.gov		Radio button, one-up vertical	Y		Service visited
				DataWeb
				EDIS
				HTS Search
				Import Monitoring Tool
				MTBPS
				Sunset Review Database
				337Info
KMJ6212Q001			How frequently do you visit this service/site?	First time		Radio button, one-up vertical	Y		Visit Frequency
				Every 6 months or less
				About once a month
				About once a week
				Daily
				More than once a day
SZA0373047			Is the new site visually pleasing?	Yes		Radio button, one-up vertical	Y		Visually pleasing
				No
				No opinion
SZA0373048			Does the new site make it easy to find the information you want?	Yes		Radio button, one-up vertical	Y		Easy to find
				No
				No opinion
SZA0373049			Is the new site an improvement over the previous one?	Yes	A	Radio button, one-up vertical	Y	Skip Logic Group*	Improvement
				No	B
				No opinion
SZA0373050		A	What aspects of the new site are improvements over the previous?			Text area, no char limit	N	Skip Logic Group*	OE_Improvements
SZA0373051		B	Why do you think the new site is NOT an improvement over the previous site?			Text area, no char limit	N	Skip Logic Group*	OE_Not improvements
KMJ6212Q002	Role		Which of the following best describes your role?	U.S. Government		Radio button, two-up vertical	Y	Skip Logic Group*	Role
				Foreign Government
				Law Firm
				Academic Researcher
				Importer/Exporter/Customs Broker
				Media
				Corporation/Business
				Other (Please Specify)	A
KMJ6212Q003		A	Other role			Text area, no char limit	N	Skip Logic Group*	OE_Role
KMJ6212Q004	Primary Reason - Federal Government or Informational Non-Profit		Which of the following best describes the reason for your current visit ?	Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)		Radio button, one-up vertical	Y	Skip Logic Group*	Primary Reason
				Economic/industry trade research and analysis
				Trade statistics
				Tariff Relief (MTBs)
				Harmonized Tariff information (HTS)
				Other (Please Specify)	A
KMJ6212Q005		A	Please describe the reason for your current visit.			Text area, no char limit	N	Skip Logic Group*	OE_Reason
KMJ6212Q012	Accomplish		Did you accomplish what you wanted to.	Yes		Drop down, select one	Y	Skip Logic Group*	Task Accomplishment
				No	A
KMJ6212Q013	OE_Accomplish	A	What do you feel impeded you from accomplishing your task?			Text area, no char limit	N	Skip Logic Group*	OE_Unable to Accomplish
KMJ6212Q014			Which of the following sections of the website did you visit today? (Please select all that apply.)	Harmonized Tariff Informatiom		Checkbox, one-up vertical	Y	Skip Logic Group*	Sections visited
				Investigations
				Notices
				Publications
				HTS Search
				Tariff Relief (MTBPS)
				Trade Data (Dataweb)
				None of the above	A			Mutually Exclusive
KMJ6212Q015		A	What other section did you visit?			Text area, no char limit	N	Skip Logic Group*	OE_Sections visited
KMJ6212Q016			How would you describe your experience navigating the website?	I found the website well-organized and easy to navigate		Drop down, select one	Y	Skip Logic Group*	Nav Experience
				I found the website unnecessarily complex	A
				I did not know how to find what I was looking for	A
KMJ6212Q017		A	Why did you feel this way about your navigation experience?	Links/labels are difficult to understand		Checkbox, one-up vertical	Y	Skip Logic Group*	Nav Difficulty
				Too many links or navigational choices
				Links did not take me where I expected
				I experienced broken links, error messages, or other technical difficulties
				I was able to navigate to the general area, but could not find the specific content that I needed
				Other navigational issue (please specify):	AA
KMJ6212Q018		AA	Please describe your navigation issue.			Text area, no char limit	N	Skip Logic Group*	OE_Navigation
KMJ6212Q019			Did you use the website's basic search feature in the upper right corner?	Yes	A,B	Checkbox, one-up vertical	Y	Skip Logic Group*	Use Search
				No				Mutually Exclusive
				Not sure				Mutually Exclusive
KMJ6212Q020		A	Did you find what you were looking for using our search feature?	Yes		Radio button, one-up vertical	N	Skip Logic Group*	Search Find
				No	AA
				Partially	AA
SZA0373052		AA	Please tell us what search terms you used.			Text area, no char limit	N	Skip Logic Group*	Search Terms
KMJ6212Q021		B	Please describe your experience with the basic search feature:	I had no difficulty searching on this site		Checkbox, one-up vertical	N	Mutually Exclusive	Basic Search Exp
				Too many results				Skip Logic Group*
				Too few results
				Returned no results/received error message
				Results were not pertinent to my search terms
				Other search issue (please specify):	BB
KMJ6212Q022		BB	Please describe your other issue with the basic search.			Text area, no char limit	N	Skip Logic Group*	OE_Basic Search
KMJ6212Q025			Please rate the clarity of the wording on this site.	1=Poor		Radio button, scale, has don't know	Y		PL_Clear
				2
				3
				4
				5
				6
				7
				8
				9
				Excellent=10
				Don't know
SZA0373053			Have you recently visited our site on a mobile device?	Yes, a mobile phone	A	Radio button, one-up vertical	Y	Skip Logic Group*	Visited on mobile
				Yes, a tablet	A
				No
				Don't recall
SZA0373054		A	Did you have any issues with our site using a mobile device?	Yes	B	Radio button, one-up vertical	Y	Skip Logic Group*	Mobile Issue
				No
SZA0373055		B	Please describe your issue.			Text area, no char limit	N		OE_Mobile Issue
KMJ6212Q034	OE_Improve Experience		If you could make one improvement to this site, what would it be?			Text area, no char limit	N		OE_Site Improvement
KMJ6212Q035			From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.			Text field, <100 char	N		OE_Contact Info