30830 Copy of Q_US 30830 Copy of Q_USITC_02102021_DOT (1)

E-Government Website Customer Satisfaction Surveys

30830 Copy of Q_USITC_02102021_DOT (1).xlsx

OMB: 1090-0008

Document [xlsx]
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Overview

Welcome and Thank You Text
Model Qsts
Current CQs
CQs (02-10-2021)


Sheet 1: Welcome and Thank You Text

Model Instance Name:








USITC v3







MID: 0






Date: Fill In Date








Welcome and Thank You Text













Directions:










This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.









Examples


Welcome Text Example































Welcome Text









bharati.hulbanni: if STORES MEASURE: do NOT use any welcome text. Thank you for visiting www.usitc.gov . You have been randomly selected to take part in this survey that is being conducted by ForeSee Results on behalf of United States International Trade Commission. Please take a minute or two to give us your opinions. The feedback you provide will help United States International Trade Commission enhance its site and serve you better in the future. All results are strictly confidential.


























































































Thank You Text Example


















DEFAULT Thank You Text












bharati.hulbanni: TY text can be used for all measure types (call center, web, stores, mobile etc.) “Thank you for taking our survey - and for helping us serve you better. We appreciate your input!” Thank you for your time in completing this survey. Your input is very valuable and will be taken into consideration.







































































ALTERNATE WEB Thank You Text











bharati.hulbanni: Use this TY text ONLY for WEB Thank you for taking our survey - and for helping us serve you better.

Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.




































































































































Sheet 2: Model Qsts

Model Instance Name:







USITC v3







MID: 0YoVcwld59sUpZVB8RFsIQ4C





Partitioned (Y/N)?
YES - 2MQ




FPI Included(Y/N)?
NO




Date:
9/25/2015




USITC v3
Model questions utilize the ACSI methodology to determine scores and impacts
``` Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction 19 Return Return (1=Very Unlikely, 10=Very Likely)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)


How likely are you to return to this site in the next 60 days?
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
20 Recommend Recommend (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)


How likely are you to recommend this site to someone else?


Site Performance (1=Poor, 10=Excellent, Don't Know)


21 Primary Resource Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.




How likely are you to use this site as your primary resource for obtaining information from this organization?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this site is organized.


8 Navigation - Options Please rate the options available for navigating this site.

9 Navigation - Layout Please rate how well the site layout helps you find what you need.



Information Browsing (1=Poor, 10=Excellent, Don't Know)

10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.





































































































































Sheet 3: Current CQs

Model Instance Name:


i




USITC v3


Red & Strike-Through: Delete




MID: 0YoVcwld59sUpZVB8RFsIQ4C

Underlined & Italicized: Re-order




Date: JAN 29,2021

Pink: Addition








Blue: Reword




USITC v3 CUSTOM QUESTION LIST
QID QUESTION META TAG Skip From Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Required
Y/N
Special Instructions CQ Label
PAT0462005

Which of the USITC web services/sites did you visit today? USITC.gov
Radio button, one-up vertical Y
Service visited




DataWeb







EDIS








HTS Search








Import Monitoring Tool








MTBPS








Sunset Review Database








337Info




KMJ6212Q001

How frequently do you visit this service/site? First time
Radio button, one-up vertical Y
Visit Frequency




Every 6 months or less








About once a month








About once a week








Daily








More than once a day




KMJ6212Q002 Role
Which of the following best describes your role? U.S. Government
Radio button, two-up vertical Y Skip Logic Group* Role




Foreign Government








Law Firm








Academic Researcher








Importer/Exporter/Customs Broker








Media








Corporation/Business








Other (Please Specify) A



KMJ6212Q003
A Other role

Text area, no char limit N Skip Logic Group* OE_Role
KMJ6212Q004 Primary Reason - Federal Government or Informational Non-Profit
Which of the following best describes the reason for your current visit ? Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)
Radio button, one-up vertical Y Skip Logic Group* Primary Reason



Economic/industry trade research and analysis







Trade statistics







Tariff Relief (MTBs)







Harmonized Tariff information (HTS)







Other (Please Specify) A



KMJ6212Q005
A Please describe the reason for your current visit.

Text area, no char limit N Skip Logic Group*
OE_Reason
KMJ6212Q012 Accomplish
Did you accomplish what you wanted to. Yes
Drop down, select one Y Skip Logic Group* Task Accomplishment




No A



KMJ6212Q013 OE_Accomplish A What do you feel impeded you from accomplishing your task?

Text area, no char limit N Skip Logic Group* OE_Unable to Accomplish
KMJ6212Q016

How would you describe your experience navigating the website? I found the website well-organized and easy to navigate
Drop down, select one Y Skip Logic Group* Nav Experience




I found the website unnecessarily complex








I did not know how to find what I was looking for




KMJ6212Q034 OE_Improve Experience
If you could make one improvement to this site, what would it be?

Text area, no char limit N
OE_Site Improvement
KMJ6212Q035

From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.

Text field, <100 char N
OE_Contact Info

Find Info
Did you find the information or term you were looking for today? Yes
Drop down, select one Y Skip Logic Group* Find information




No A




OE_Find Info A What information or term were you looking for that you could not find?

Text area, no char limit N Skip Logic Group* OE_information not found

Sheet 4: CQs (02-10-2021)

Model Instance Name:








USITC v3


Legend:




MID: 0YoVcwld59sUpZVB8RFsIQ4C

RED is new to add




Date: JAN 29,2021

PINK background w/ strikethrough to remove














USITC v3 CUSTOM QUESTION LIST
QID QUESTION META TAG Skip From Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Required
Y/N
Special Instructions CQ Label



Which of the USITC web services/sites did you visit today? USITC.gov
Radio button, one-up vertical Y
Service visited




DataWeb







EDIS








HTS Search








Import Monitoring Tool








MTBPS








Sunset Review Database








337Info




KMJ6212Q001

How frequently do you visit this service/site? First time
Radio button, one-up vertical Y
Visit Frequency




Every 6 months or less








About once a month








About once a week








Daily








More than once a day




SZA0373047

Is the new site visually pleasing? Yes
Radio button, one-up vertical Y
Visually pleasing




No








No opinion




SZA0373048

Does the new site make it easy to find the information you want? Yes
Radio button, one-up vertical Y
Easy to find




No








No opinion




SZA0373049

Is the new site an improvement over the previous one? Yes A Radio button, one-up vertical Y Skip Logic Group* Improvement




No B







No opinion




SZA0373050
A What aspects of the new site are improvements over the previous?

Text area, no char limit N Skip Logic Group* OE_Improvements
SZA0373051
B Why do you think the new site is NOT an improvement over the previous site?

Text area, no char limit N Skip Logic Group* OE_Not improvements
KMJ6212Q002 Role
Which of the following best describes your role? U.S. Government
Radio button, two-up vertical Y Skip Logic Group* Role




Foreign Government








Law Firm








Academic Researcher








Importer/Exporter/Customs Broker








Media








Corporation/Business








Other (Please Specify) A



KMJ6212Q003
A Other role

Text area, no char limit N Skip Logic Group* OE_Role
KMJ6212Q004 Primary Reason - Federal Government or Informational Non-Profit
Which of the following best describes the reason for your current visit ? Litigation or legal research-- Antidumping and countervailing duty investigations (701 or 731 investigations)
Radio button, one-up vertical Y Skip Logic Group* Primary Reason



Economic/industry trade research and analysis







Trade statistics







Tariff Relief (MTBs)







Harmonized Tariff information (HTS)







Other (Please Specify) A



KMJ6212Q005
A Please describe the reason for your current visit.

Text area, no char limit N Skip Logic Group*
OE_Reason
KMJ6212Q012 Accomplish
Did you accomplish what you wanted to. Yes
Drop down, select one Y Skip Logic Group* Task Accomplishment




No A



KMJ6212Q013 OE_Accomplish A What do you feel impeded you from accomplishing your task?

Text area, no char limit N Skip Logic Group* OE_Unable to Accomplish
KMJ6212Q014

Which of the following sections of the website did you visit today? (Please select all that apply.) Harmonized Tariff Informatiom
Checkbox, one-up vertical Y Skip Logic Group* Sections visited




Investigations








Notices








Publications








HTS Search








Tariff Relief (MTBPS)








Trade Data (Dataweb)








None of the above A

Mutually Exclusive
KMJ6212Q015
A What other section did you visit?

Text area, no char limit N Skip Logic Group* OE_Sections visited
KMJ6212Q016

How would you describe your experience navigating the website? I found the website well-organized and easy to navigate
Drop down, select one Y Skip Logic Group* Nav Experience




I found the website unnecessarily complex A







I did not know how to find what I was looking for A



KMJ6212Q017
A Why did you feel this way about your navigation experience? Links/labels are difficult to understand
Checkbox, one-up vertical Y Skip Logic Group* Nav Difficulty




Too many links or navigational choices








Links did not take me where I expected








I experienced broken links, error messages, or other technical difficulties








I was able to navigate to the general area, but could not find the specific content that I needed








Other navigational issue (please specify): AA



KMJ6212Q018
AA Please describe your navigation issue.

Text area, no char limit N Skip Logic Group* OE_Navigation
KMJ6212Q019

Did you use the website's basic search feature in the upper right corner? Yes A,B Checkbox, one-up vertical Y Skip Logic Group* Use Search




No


Mutually Exclusive




Not sure


Mutually Exclusive
KMJ6212Q020
A Did you find what you were looking for using our search feature? Yes
Radio button, one-up vertical N Skip Logic Group* Search Find




No AA







Partially AA



SZA0373052
AA Please tell us what search terms you used.

Text area, no char limit N Skip Logic Group* Search Terms
KMJ6212Q021
B Please describe your experience with the basic search feature: I had no difficulty searching on this site
Checkbox, one-up vertical
N Mutually Exclusive Basic Search Exp




Too many results


Skip Logic Group*




Too few results








Returned no results/received error message








Results were not pertinent to my search terms








Other search issue (please specify): BB



KMJ6212Q022
BB Please describe your other issue with the basic search.

Text area, no char limit N Skip Logic Group* OE_Basic Search
KMJ6212Q025

Please rate the clarity of the wording on this site. 1=Poor
Radio button, scale, has don't know Y
PL_Clear




2








3








4








5








6








7








8








9








Excellent=10








Don't know




SZA0373053

Have you recently visited our site on a mobile device? Yes, a mobile phone A Radio button, one-up vertical Y Skip Logic Group* Visited on mobile




Yes, a tablet A







No








Don't recall




SZA0373054
A Did you have any issues with our site using a mobile device? Yes B Radio button, one-up vertical Y Skip Logic Group* Mobile Issue




No




SZA0373055
B Please describe your issue.

Text area, no char limit N
OE_Mobile Issue
KMJ6212Q034 OE_Improve Experience
If you could make one improvement to this site, what would it be?

Text area, no char limit N
OE_Site Improvement
KMJ6212Q035

From time to time, the USITC likes to reach out to website visitors to follow up regarding their feedback concerning the website. If you are over the age of 18 and would be willing to be contacted in the future, please provide your email address.

Text field, <100 char N
OE_Contact Info
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File Modified0000-00-00
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