30689TEOS Survey 2 30689TEOS Survey 2020-05-05 IRS

E-Government Website Customer Satisfaction Surveys

30689TEOS Survey 2020-05-05 IRS.xlsx

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Tax Exempt Organization Search Survey










Number Question Answer Choices Skip To Required? (Y/N) Question Type
1 How easy was it to access the search tool? Difficult 2 Yes Radio button
Somewhat difficult 2
Neutral 2
Somewhat easy 2
Very easy 2
2 How clearly does this page explain what the Tax Exempt Organization Search tool does? Very confusing 3 Yes Radio button
Somewhat confusing 3
Neutral 3
Somewhat clear 3
Very clear 3
3 Did you accomplish the task you came to this site for today? Yes 4 Yes Radio button
No 3.1
3.1 Which of the following issues, if any, did you experience on this page today? (Select all that apply) Information was not up to date 4 No Check-all
Information did not answer my questions 4
Language was not clear and/or wording used was confusing 4
Text was difficult to read 4
Other 4
4 I am visiting this site today as… An individual 5 No Radio button
A charity or non-profit organization 5
A business 5
A tax professional 5
Other 5
5 Please describe your experience
(Please DO NOT provide any personal information, such as email addresses, phone numbers, or Social Security numbers)


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