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Question |
Answer |
| 1 |
Rate Overall Appeal: Rate your satisfaction with the overall way the IRS handled your appeal. |
5 Very Satisfied |
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4 Satisfied |
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3 Neither satisfied nor dissatisfied |
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2 Dissatisfied |
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1 Very Dissatisfied |
| 2 |
Role: Are you…? (A Taxpayer/Representative) |
Taxpayer |
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Representative |
| 3 |
Previous appeal by Mail: Have you previously been involved in an appeal (by mail)? |
Yes |
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No |
| 4 |
Mail vs Secure Msg: How did the mail appeal process compare to the process using IRS Secure Messaging? |
5 Secure Messaging much better than mail |
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4 Secure Messaging better than mail |
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3 Secure Messaging same as mail |
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2 Mail better than Secure Messaging |
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1 Mail much better than Secure Messaging |
| 5 |
Rate Status: Rate your satisfaction with how well the Independent Office of Appeals kept you informed of the status of your case. |
5 Very Satisfied |
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4 Satisfied |
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3 Neither satisfied nor dissatisfied |
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2 Dissatisfied |
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1 Very Dissatisfied |
| 6 |
Rate Length: Rate your satisfaction with the length of the appeal process from start to finish. |
5 Very Satisfied |
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4 Satisfied |
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3 Neither satisfied nor dissatisfied |
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2 Dissatisfied |
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1 Very Dissatisfied |
| 7 |
Agree With Outcome: Which statement best describes your level of agreement with the outcome of your case? |
I agreed with all of the tax changes made by IRS |
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I agreed with some of the tax changes made by IRS, but not all of the changes |
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I disagreed with all of the tax changes made by the IRS |
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The IRS did not make any changes to my taxes |
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Not sure |
| 8 |
Influenced Decision To Use: Which factor(s) influenced your initial decision to use Secure Messaging for your appeal? (Select all that apply) |
Ability to upload documents |
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Ability to communicate electronically |
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Ability to communicate on my schedule |
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Ability to resolve the audit quickly |
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Other |
| 9 |
Rate Signup: Rate your satisfaction with the ease of signing up to use IRS Secure Messaging. |
5 Very Satisfied |
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4 Satisfied |
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3 Neither satisfied nor dissatisfied |
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2 Dissatisfied |
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1 Very Dissatisfied |
| 10 |
Rate Ease of Communication: Rate your satisfaction with the ease of using IRS Secure Messaging to communicate with the IRS employee handling your appeal. |
5 Very Satisfied |
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4 Satisfied |
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3 Neither satisfied nor dissatisfied |
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2 Dissatisfied |
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1 Very Dissatisfied |
| 11 |
Methods of Communication: After enrolling in IRS Secure Messaging, what other methods did you use to communicate with the IRS? (Select all that apply) |
Phone call |
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Fax |
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Mail |
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Used only Secure Messaging |
| 12 |
Reason Other Comms: What was the reason for using another method to communicate with the IRS Independent Office of Appeals instead of Secure Messaging? (Select all that apply) |
Documents were too large/voluminous to send using Secure Messaging |
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Instructions were not clear |
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I did not receive a timely response/acknowledgement |
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I had problems accessing Secure Messaging |
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Preferred to use mail or fax |
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Other (please specify) |
| 13 |
Rate Submitting Docs: Rate your satisfaction with the ease of submitting documentation to the IRS using the Secure Messaging system. (e.g., receipts, copies of bills, etc.) |
5 Very Satisfied |
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4 Satisfied |
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3 Neither satisfied nor dissatisfied |
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2 Dissatisfied |
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1 Very Dissatisfied |
| 14 |
Reason Other Comms OE: Why else did you use another communication method? |
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| 15 |
Suggestions OE: Do you have any suggestions for improving the IRS Secure Messaging process? To help ensure your privacy, please do not include any personal information in your response (e.g. Name, SSN, address, phone number, etc). |
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Influenced Decision To Use: Which factor(s) influenced your initial decision to use Secure Messaging for your appeal? (Select all that apply) |
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