30838 Q_FBI_Web_Br 30838 Q_FBI_Web_Browse_20170206_DOT

E-Government Website Customer Satisfaction Surveys

30838 Q_FBI_Web_Browse_20170206_DOT.xlsx

OMB: 1090-0008

Document [xlsx]
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Overview

Welcome and Thank You Text
Model Qsts
Current CQs
CQs (2-7-17)


Sheet 1: Welcome and Thank You Text






Welcome and Thank You Text















Welcome Text
Thank You Text




Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve.

Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.

Thank you for taking our survey - and for helping us serve you better. We appreciate your input!







































































































Sheet 2: Model Qsts

Model Name
FBI V4



Red & Strike-Through: Delete
Model ID
AwpJ1d14UNcoAIhIRYU5Jg4C



Underlined & Italicized: Re-order
Partitioned
Yes/2MQ



Pink: Addition
Date
1/30/2017



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction

Brand Confidence (1=Not At All Confident, 10=Very Confident)
1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
19 Brand Confidence Please rate your level of confidence in the FBI.
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)


Likelihood to Contact (1=Very Unlikely, 10=Very Likely)
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)
20 Likelihood to Contact How likely are you to call or email the FBI regarding the information you were looking for online today?


Site Performance (1=Poor, 10=Excellent, Don't Know)




Return
(1=Very Unlikely, 10=Very Likely)
4 Site Performance - Loading Please rate how quickly pages load on this site.


21 Return How likely are you to return to FBI.gov in the future?
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.





6 Site Performance - Completeness Please rate how completely the page content loads on this site.







Navigation (1=Poor, 10=Excellent, Don't Know)





7 Navigation - Organized Please rate how well this site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.




































































































































Sheet 3: Current CQs

Model Name FBI V4



Red & Strike-Through: Delete
Model ID AwpJ1d14UNcoAIhIRYU5Jg4C



Underlined & Italicized: Re-order
Partitioned Yes/2MQ



Pink: Addition
Date 1/30/2017



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
HAJ7175Q001

How confident are you that your future interactions with the FBI will meet your needs? 1=Not At All Confident
Y Radio button, scale, has don't know
Confidence in FBI




2








3








4








5








6








7








8








9








Very Confident=10








Don't Know




HAJ7175Q002

What is your overall impression of the FBI? 1=Not At All Favorable
Y Radio button, scale, has don't know
Impression of FBI




2








3








4








5








6








7








8








9








Very Favorable=10








Don't Know




HAJ7175Q003

How frequently do you visit the FBI.gov site? This is my first visit
Y Radio button, one-up vertical
Visit Frequency




Every few months or less often








Monthly








Weekly








Several times a week








Daily/more than once a day




HAJ7175Q004

Which of the following best describes your role in visiting the site today? News Media (journalist, reporter, etc.)
Y Radio button, one-up vertical
Role



Law Enforcement Official








Business Community








Government Employee








General Public/Citizen








Student








Crime Victim




HAJ7175Q005

What information were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Y Radio button, one-up vertical Skip Logic Group Looking For



Criminal history summary checks (Background checks)








Career or job opportunities








Contact information








Report a crime/fraud D







Crime/Fraud prevention








Crime statistics








FBI news








General information on the FBI








Information on investigative programs








Sex offender registry








Terrorism information








Other, please specify: B







Nothing specific, just browsing




HAJ7175Q006
B What other information were you looking for?

N Text field, <100 char Skip Logic Group OE_Looking For
HAJ7175Q007
D Did you submit a tip electronically on the website? Yes
Y Radio button, one-up vertical Skip Logic Group Submit Tip




No E



HAJ7175Q008
E Why did you not submit a tip electronically?

N Text area, no char limit Skip Logic Group OE_Why No Tip
HAJ7175Q009

Did you find what you were looking for on the FBI site today? Yes
Y Radio button, one-up vertical Skip Logic Group Ability to Find




No A



HAJ7175Q010
A Please describe what you were unable to find on the FBI site today.

Y Text area, no char limit Skip Logic Group OE_Unable to Find
HAJ7175Q011

How did you look for information on/navigate the site today? (Please select all that apply.) Search feature
Y Checkbox, one-up vertical Skip Logic Group Nav Method




Top navigation bar








News and Features in the center of the page








Site map








I arrived at my content directly from an external link B







Other, please specify: A



HAJ7175Q012
A Please specify the other way you looked for information.

N Text area, no char limit Skip Logic Group Other Nav Method
HAJ7175Q013
B Please specify which external site brought you to your content on FBI.gov.

N Text area, no char limit Skip Logic Group Ext Site Link
HAJ7175Q014

Which of the following sources primarily drove you to visit the site today? News story
Y Radio button, one-up vertical Randomize Acquisition Source




FBI Social Media (Facebook, Twitter, etc.)


Skip Logic Group




Ad on another website or social media








Email from the FBI








Research for school/academic project








Interest in FBI in general








Interest in Most Wanted Information








Other, please specify: A

Anchor Answer Choice
HAJ7175Q015
A What influenced you to visit FBI.gov today?

N Text area, no char limit Skip Logic Group OE_Influenced Visit
HAJ7175Q016

In general, which of the following social media sites do you use? (Please select all that apply.) Facebook
Y Checkbox, one-up vertical
Social Network




Twitter








LinkedIn








Google+








Instagram








Flickr








YouTube








RSS Feed








Soundcloud








Tumblr








Periscope








Snapchat








Other








I don't use social networking sites


Mutually Exclusive
HAJ7175Q017

Which of the following social networking resources do you use to stay connected with the FBI? (Please select all that apply.) FBI Facebook page
Y Checkbox, one-up vertical
FBI Social




FBI Flickr page








FBI Twitter feed








FBI YouTube Channel








Other








I don't use social networking sites


Mutually Exclusive




I do not currently connect with the FBI via social networking sites


Mutually Exclusive
HAJ7175Q018

What can we do to improve www.fbi.gov?

N Text area, no char limit
One Improvement
HAJ7175Q019

What is your age? 17 and under
Y Drop down, select one
Age




18-24








25-34








35-44








45-54








55-64








65 and over








I prefer not to respond





Sheet 4: CQs (2-7-17)

Model Name FBI V4



Red & Strike-Through: Delete
Model ID AwpJ1d14UNcoAIhIRYU5Jg4C



Underlined & Italicized: Re-order
Partitioned Yes/2MQ



Pink: Addition
Date 1/30/2017



Blue: Reword










QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
HAJ7175Q001

How confident are you that your future interactions with the FBI will meet your needs? 1=Not At All Confident
Y Radio button, scale, has don't know
Confidence in FBI




2








3








4








5








6








7








8








9








Very Confident=10








Don't Know




HAJ7175Q002

What is your overall impression of the FBI? 1=Not At All Favorable
Y Radio button, scale, has don't know
Impression of FBI




2








3








4








5








6








7








8








9








Very Favorable=10








Don't Know




HAJ7175Q003

How frequently do you visit the FBI.gov site? This is my first visit
Y Radio button, one-up vertical
Visit Frequency




Every few months or less often








Monthly








Weekly








Several times a week








Daily/more than once a day




HAJ7175Q004

Which of the following best describes your role in visiting the site today? News Media (journalist, reporter, etc.)
Y Radio button, one-up vertical
Role



Law Enforcement Official








Business Community








Government Employee








General Public/Citizen








Student








Crime Victim




HAJ7175Q005

What information were you primarily looking for on the FBI site today? Wanted fugitives or missing persons
Y Radio button, one-up vertical Skip Logic Group Looking For



Criminal history summary checks (Background checks)








Career or job opportunities








Contact information








Report a crime/fraud D







Crime/Fraud prevention








Crime statistics








FBI news








General information on the FBI








Information on investigative programs








Sex offender registry








Terrorism information








Other, please specify: B







Nothing specific, just browsing




HAJ7175Q006
B What other information were you looking for?

N Text field, <100 char Skip Logic Group OE_Looking For
HAJ7175Q007
D Did you submit a tip electronically on the website? Yes
Y Radio button, one-up vertical Skip Logic Group Submit Tip




No E



HAJ7175Q008
E Why did you not submit a tip electronically?

N Text area, no char limit Skip Logic Group OE_Why No Tip
HAJ7175Q009

Did you find what you were looking for on the FBI site today? Yes
Y Radio button, one-up vertical Skip Logic Group Ability to Find




No A



HAJ7175Q010
A Please describe what you were unable to find on the FBI site today.

Y Text area, no char limit Skip Logic Group OE_Unable to Find
HAJ7175Q011

How did you look for information on/navigate the site today? (Please select all that apply.) Search feature
Y Checkbox, one-up vertical Skip Logic Group Nav Method




Top navigation bar








News and Features in the center of the page








Site map








I arrived at my content directly from an external link B







Other, please specify: A



HAJ7175Q012
A Please specify the other way you looked for information.

N Text area, no char limit Skip Logic Group Other Nav Method
HAJ7175Q013
B Please specify which external site brought you to your content on FBI.gov.

N Text area, no char limit Skip Logic Group Ext Site Link
HAJ7175Q014

Which of the following sources primarily drove you to visit the site today? News story
Y Radio button, one-up vertical Randomize Acquisition Source




FBI Social Media (Facebook, Twitter, etc.)


Skip Logic Group




Ad on another website or social media








Email from the FBI








Research for school/academic project








Interest in FBI in general








Interest in Most Wanted Information








Other, please specify: A

Anchor Answer Choice
HAJ7175Q015
A What influenced you to visit FBI.gov today?

N Text area, no char limit Skip Logic Group OE_Influenced Visit
HAJ7175Q016

In general, which of the following social media sites do you use? (Please select all that apply.) Facebook
Y Checkbox, one-up vertical
Social Network




Twitter








LinkedIn








Google+








Instagram








Flickr








YouTube








RSS Feed








Soundcloud








Tumblr








Periscope








Snapchat








Other








I don't use social networking sites


Mutually Exclusive
HAJ7175Q017

Which of the following social networking resources do you use to stay connected with the FBI? (Please select all that apply.) FBI Facebook page
Y Checkbox, one-up vertical
FBI Social




FBI Flickr page








FBI Twitter feed








FBI YouTube Channel








Other








I don't use social networking sites


Mutually Exclusive




I do not currently connect with the FBI via social networking sites


Mutually Exclusive
HAJ7175Q018

What can we do to improve www.fbi.gov?

N Text area, no char limit
One Improvement
HAJ7175Q019

What is your age? 17 and under
Y Drop down, select one
Age




18-24








25-34








35-44








45-54








55-64








65 and over








I prefer not to respond




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