30809 Q_ABMCv2_Web 30809 Q_ABMCv2_Web_Browse_20160411_DOT

E-Government Website Customer Satisfaction Surveys

30809 Q_ABMCv2_Web_Browse_20160411_DOT.xlsx

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Qsts
Current CQs
CQs (10-27-17)
CQs (4-12-16)
CQs (3-11-16)


Sheet 1: Model Qsts

Model Name
ABMC v2



Red & Strike-Through: Delete
Model ID
N10lxElARBkYUJQREEFJ5Q4C



Underlined & Italicized: Re-order
Partitioned
Yes 2MQ



Pink: Addition
Date
8/21/2015



Blue: Reword










Label Element Questions
Label Satisfaction Questions
Label Future Behaviors





Look and Feel (1=Poor, 10=Excellent, Don't Know)

Satisfaction


1 Look and Feel - Appeal Please rate the visual appeal of this site. 16 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)


Return (1=Very Unlikely, 10=Very Likely)
2 Look and Feel - Balance Please rate the balance of graphics and text on this site. 17 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)
19 Return How likely are you to return to this site?
3 Look and Feel - Readability Please rate the readability of the pages on this site. 18 Satisfaction - Ideal How does this site compare to your idea of an ideal website?
(1=Not Very Close, 10=Very Close)


Recommend (1=Very Unlikely, 10=Very Likely)


Site Performance (1=Poor, 10=Excellent, Don't Know)


20 Recommend Site How likely are you to recommend this site to someone else?
4 Site Performance - Loading Please rate how quickly pages load on this site.




Historical Resource (1=Very Unlikely, 10=Very Likely)
5 Site Performance - Consistency Please rate the consistency of speed from page to page on this site.


21 Historical Resource How likely are you to use this site as a historical resource for information about the world wars, and the Americans buried and memorialized in ABMC's cemeteries and memorials?
6 Site Performance - Completeness Please rate how completely the page content loads on this site.




Visit Cemetery (1=Very Unlikely, 10=Very Likely)


Navigation (1=Poor, 10=Excellent, Don't Know)


22 Visit Cemetery How likely are you to visit one of ABMC's cemeteries or memorials?
7 Navigation - Organized Please rate how well the site is organized.





8 Navigation - Options Please rate the options available for navigating this site.





9 Navigation - Layout Please rate how well the site layout helps you find what you need.







Information Browsing (1=Poor, 10=Excellent, Don't Know)





10 Information Browsing - Sort Please rate the ability to sort information by criteria that are important to you on this site.





11 Information Browsing - Narrow Please rate the ability to narrow choices to find the information you are looking for on this site.





12 Information Browsing - Features Please rate how well the features on the site help you find the information you need.







Site Information (1=Poor, 10=Excellent, Don't Know)





13 Site Information - Thoroughness Please rate the thoroughness of information provided on this site.





14 Site Information - Understandable Please rate how understandable this site’s information is.





15 Site Information - Answers Please rate how well the site’s information provides answers to your questions.






Sheet 2: Current CQs

Model Name ABMC v2

Red & Strike-Through: Delete




Model ID N10lxElARBkYUJQREEFJ5Q4C

Underlined & Italicized: Re-order



Partitioned Yes 2MQ

Pink: Addition



Date 4/11/2016

Blue: Reword













QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
KMJ6172Q001 Visit Frequency
How frequently do you visit this site? Daily
Y Radio button, one-up vertical
Visit frequency



Two to three times per week







About once a month







Every few months







Every 6 months or less often







This is my first time visiting this site




KMJ6172Q002 Role
Do any of the following describe you? (Select all that apply) Veteran
Y Checkbox, one-up vertical
Role



Active Duty Military







Educator







Student







Family member or friend of someone buried or memorialized in an ABMC cemetery







Tourist who is planning to visit an ABMC cemetery or memorial







None of the above


Mutually Exclusive
KMJ6172Q003

What area of the site did you primarily visit today? About Us
Y Radio button, one-up vertical
Area



Cemeteries & Memorials







Search ABMC Burials







News & Events







Learning & Resources







Multimedia




KMJ6172Q004 Primary Reason: Federal Government or Informational Non-Profit
What was your main reason for visiting the site today? Search for a specific individual buried or memorialized in an ABMC cemetery B Y Radio button, one-up vertical Skip Logic Group* Main reason


Find information on an ABMC cemetery or memorial






Plan a visit to an ABMC cemetery or memorial






View photos and videos of cemeteries or memorials






Read about the latest news and/or events






Find lesson plans or lesson ideas G,H,J





Explore the multimedia resources






Contact ABMC






Connect with ABMC social media networks






Order a service such as photos, lithograph, or Korean War Honor Roll Certificate






Research general historical information






Other, please specify A



KMJ6172Q005
A What was your reason for visiting the site?

N Text area, no char limit Skip Logic Group* Other reason
KMJ6172Q006
B Did you search a database today to find the name of an individual buried or memorialized at an ABMC cemetery? Yes C,E,F,K Y Radio button, one-up vertical Skip Logic Group* Use database



No







Not sure




KMJ6172Q007
C Please describe your experience using the database. (Select all that apply) I received all the results I was looking for
Y Checkbox, one-up vertical Skip Logic Group* Database experience



Database was easy to use







Database was difficult to use







I would like to be able to sort or narrow the search results further







Other experience, please specify D



KMJ6172Q008
D What was your experience with the database?

N Text area, no char limit Skip Logic Group* Other database
KMJ6172Q009
E Did you complete any of the following actions while using the database today? (Select all that apply) I downloaded search results to an Excel file
Y Checkbox, one-up vertical Skip Logic Group* Database action



I printed a certificate







I shared information via social media or email about a person in the database







None of the above




KMJ6172Q010
F Please suggest one improvement ABMC could make to its database to improve your experience.

N Text area, no char limit Skip Logic Group* Database improvement
JAC0114123
K What search terms did you initially use? (Select all that apply) First name
Y Checkbox, one-up vertical Skip Logic Group* Database search terms



Last name







Service #







Unit







Entered Service From







Cemetery/Memorial







Branch of Service







Keyword







War/Conflict







Date of Death







Medal of Honor Recipient







Missing in Action (MIA)







Other




KMJ6172Q011
G Did you find a lesson plan or lesson idea that met your teaching need? Yes
Y Radio button, one-up vertical Skip Logic Group* Lesson plan



No







Not sure




KMJ6172Q012
H Please describe your experience using the Learning Resources section. (Select all that apply) Learning & Resources was easy to use
Y Checkbox, one-up vertical Skip Logic Group* Learning resource exp



Learning & Resources was difficult to use







I would like to be able to sort or narrow the search results further







Other experience, please specify I



KMJ6172Q013
I What was your experience with the Learning Resources section?

N Text area, no char limit Skip Logic Group* Other resource
KMJ6172Q014
J Please suggest one improvement ABMC could make to its Learning Resources section to improve your experience.

N Text area, no char limit Skip Logic Group* Resource improvement
KMJ6172Q015

How would you describe your navigation experience on this site today? (Select all that apply) I had no difficulty navigating/browsing on this site
Y Checkbox, one-up vertical Mutually Exclusive Navigation



Links often did not take me where I expected


Skip Logic Group*



Had difficulty finding relevant information







Links/labels are difficult to understand







Too many links/navigational options to choose from







Had technical difficulties (error messages, broken links, etc.)







Could not navigate back to previous information







I had a navigation difficulty not listed above A



KMJ6172Q016
A Please specify the other navigation difficulty encountered.

N Text area, no char limit Skip Logic Group* Other nav diff
KMJ6172Q017 Accomplish
Were you able to find the information you wanted today? Yes completely
Y Radio button, one-up vertical Skip Logic Group* Able to find



Only partially A






No A



KMJ6172Q018 OE_Accomplish A What were you unable to find?

N Text area, no char limit Skip Logic Group* Unable to find
KMJ6172Q019

What other useful features or content would you like to see added to the ABMC site?

N Text area, no char limit
Other features
KMJ6172Q020 OE_Improve Experience
Please suggest one improvement ABMC could make to its website to improve your experience.

N Text area, no char limit
Improvement
KMJ6172Q021

What type of new communication channel offered by ABMC interests you? (Select all that apply) Email Newsletter
Y Checkbox, one-up vertical Skip Logic Group* New channels



Twitter







Blog







Other, please specify A



KMJ6172Q022
A Please specify the communication channel of interest.

N Text area, no char limit Skip Logic Group* Other channel

Sheet 3: CQs (10-27-17)

Model Name ABMC v2

Red & Strike-Through: Delete




Model ID N10lxElARBkYUJQREEFJ5Q4C

Underlined & Italicized: Re-order



Partitioned Yes 2MQ

Pink: Addition



Date 4/11/2016

Blue: Reword













QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
KMJ6172Q001 Visit Frequency
How frequently do you visit this site? Daily
Y Radio button, one-up vertical
Visit frequency



Two to three times per week







About once a month







Every few months







Every 6 months or less often







This is my first time visiting this site




KMJ6172Q002 Role
Do any of the following describe you? (Select all that apply) Veteran
Y Checkbox, one-up vertical
Role



Active Duty Military







Educator







Student







Family member or friend of someone buried or memorialized in an ABMC cemetery







Tourist who is planning to visit an ABMC cemetery or memorial







None of the above


Mutually Exclusive
KMJ6172Q003

What area of the site did you primarily visit today? About Us
Y Radio button, one-up vertical
Area



Cemeteries & Memorials







Search ABMC Burials







News & Events







Learning & Resources







Multimedia




KMJ6172Q004 Primary Reason: Federal Government or Informational Non-Profit
What was your main reason for visiting the site today? Search for a specific individual buried or memorialized in an ABMC cemetery B Y Radio button, one-up vertical Skip Logic Group* Main reason


Find information on an ABMC cemetery or memorial






Plan a visit to an ABMC cemetery or memorial






View photos and videos of cemeteries or memorials






Read about the latest news and/or events






Find lesson plans or lesson ideas G,H,J





Explore the multimedia resources






Contact ABMC






Connect with ABMC social media networks






Order a service such as photos, lithograph, or Korean War Honor Roll Certificate






Research general historical information






Other, please specify A



KMJ6172Q005
A What was your reason for visiting the site?

N Text area, no char limit Skip Logic Group* Other reason
KMJ6172Q006
B Did you search a database today to find the name of an individual buried or memorialized at an ABMC cemetery? Yes C,E,F,K Y Radio button, one-up vertical Skip Logic Group* Use database



No







Not sure




KMJ6172Q007
C Please describe your experience using the database. (Select all that apply) I received all the results I was looking for
Y Checkbox, one-up vertical Skip Logic Group* Database experience



Database was easy to use







Database was difficult to use







I would like to be able to sort or narrow the search results further







Other experience, please specify D



KMJ6172Q008
D What was your experience with the database?

N Text area, no char limit Skip Logic Group* Other database
KMJ6172Q009
E Did you complete any of the following actions while using the database today? (Select all that apply) I downloaded search results to an Excel file
Y Checkbox, one-up vertical Skip Logic Group* Database action



I printed a certificate







I shared information via social media or email about a person in the database







None of the above




KMJ6172Q010
F Please suggest one improvement ABMC could make to its database to improve your experience.

N Text area, no char limit Skip Logic Group* Database improvement
JAC0114123
K What search terms did you initially use? (Select all that apply) First name
Y Checkbox, one-up vertical Skip Logic Group* Database search terms



Last name







Service #







Unit







Entered Service From







Cemetery/Memorial







Branch of Service







Keyword







War/Conflict







Date of Death







Medal of Honor Recipient







Missing in Action (MIA)







Other




KMJ6172Q011
G Did you find a lesson plan or lesson idea that met your teaching need? Yes
Y Radio button, one-up vertical Skip Logic Group* Lesson plan



No







Not sure




KMJ6172Q012
H Please describe your experience using the Learning Resources section. (Select all that apply) Learning & Resources was easy to use
Y Checkbox, one-up vertical Skip Logic Group* Learning resource exp



Learning & Resources was difficult to use







I would like to be able to sort or narrow the search results further







Other experience, please specify I



KMJ6172Q013
I What was your experience with the Learning Resources section?

N Text area, no char limit Skip Logic Group* Other resource
KMJ6172Q014
J Please suggest one improvement ABMC could make to its Learning Resources section to improve your experience.

N Text area, no char limit Skip Logic Group* Resource improvement
KMJ6172Q015

How would you describe your navigation experience on this site today? (Select all that apply) I had no difficulty navigating/browsing on this site
Y Checkbox, one-up vertical Mutually Exclusive Navigation



Links often did not take me where I expected


Skip Logic Group*



Had difficulty finding relevant information







Links/labels are difficult to understand







Too many links/navigational options to choose from







Had technical difficulties (error messages, broken links, etc.)







Could not navigate back to previous information







I had a navigation difficulty not listed above A



KMJ6172Q016
A Please specify the other navigation difficulty encountered.

N Text area, no char limit Skip Logic Group* Other nav diff
KMJ6172Q017 Accomplish
Were you able to find the information you wanted today? Yes completely
Y Radio button, one-up vertical Skip Logic Group* Able to find



Only partially A






No A



KMJ6172Q018 OE_Accomplish A What were you unable to find?

N Text area, no char limit Skip Logic Group* Unable to find
KMJ6172Q019

What other useful features or content would you like to see added to the ABMC site?

N Text area, no char limit
Other features
KMJ6172Q020 OE_Improve Experience
Please suggest one improvement ABMC could make to its website to improve your experience.

N Text area, no char limit
Improvement

Sheet 4: CQs (4-12-16)

Model Name ABMC v2

Red & Strike-Through: Delete




Model ID N10lxElARBkYUJQREEFJ5Q4C

Underlined & Italicized: Re-order



Partitioned Yes 2MQ

Pink: Addition



Date 4/11/2016

Blue: Reword













QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
KMJ6172Q001 Visit Frequency
How frequently do you visit this site? Daily
Y Radio button, one-up vertical
Visit frequency



Two to three times per week







About once a month







Every few months







Every 6 months or less often







This is my first time visiting this site




KMJ6172Q002 Role
Do any of the following describe you? (Select all that apply) Veteran
Y Checkbox, one-up vertical
Role



Active Duty Military







Educator







Student







Family member or friend of someone buried or memorialized in an ABMC cemetery







Tourist who is planning to visit an ABMC cemetery or memorial







None of the above


Mutually Exclusive
KMJ6172Q003

What area of the site did you primarily visit today? About Us
Y Radio button, one-up vertical
Area



Cemeteries & Memorials







Search ABMC Burials







News & Events







Learning & Resources







Multimedia




KMJ6172Q004 Primary Reason: Federal Government or Informational Non-Profit
What was your main reason for visiting the site today? Search for a specific individual buried or memorialized in an ABMC cemetery B Y Radio button, one-up vertical Skip Logic Group* Main reason


Find information on an ABMC cemetery or memorial






Plan a visit to an ABMC cemetery or memorial






View photos and videos of cemeteries or memorials






Read about the latest news and/or events






Find lesson plans or lesson ideas G,H,J





Explore the multimedia resources






Contact ABMC






Connect with ABMC social media networks






Order a service such as photos, lithograph, or Korean War Honor Roll Certificate






Research general historical information






Other, please specify A



KMJ6172Q005
A What was your reason for visiting the site?

N Text area, no char limit Skip Logic Group* Other reason
KMJ6172Q006
B Did you search a database today to find the name of an individual buried or memorialized at an ABMC cemetery? Yes C,E,F,K Y Radio button, one-up vertical Skip Logic Group* Use database



No







Not sure




KMJ6172Q007
C Please describe your experience using the database. (Select all that apply) I received all the results I was looking for
Y Checkbox, one-up vertical Skip Logic Group* Database experience



Database was easy to use







Database was difficult to use







I would like to be able to sort or narrow the search results further







Other experience, please specify D



KMJ6172Q008
D What was your experience with the database?

N Text area, no char limit Skip Logic Group* Other database
KMJ6172Q009
E Did you complete any of the following actions while using the database today? (Select all that apply) I downloaded search results to an Excel file
Y Checkbox, one-up vertical Skip Logic Group* Database action



I printed a certificate







I shared information via social media or email about a person in the database







None of the above




KMJ6172Q010
F Please suggest one improvement ABMC could make to its database to improve your experience.

N Text area, no char limit Skip Logic Group* Database improvement


K What search terms did you initially use? (Select all that apply) First name
Y Checkbox, one-up vertical Skip Logic Group* Database search terms



Last name







Service #







Unit







Entered Service From







Cemetery/Memorial







Branch of Service







Keyword







War/Conflict







Date of Death







Medal of Honor Recipient







Missing in Action (MIA)







Other




KMJ6172Q011
G Did you find a lesson plan or lesson idea that met your teaching need? Yes
Y Radio button, one-up vertical Skip Logic Group* Lesson plan



No







Not sure




KMJ6172Q012
H Please describe your experience using the Learning Resources section. (Select all that apply) Learning & Resources was easy to use
Y Checkbox, one-up vertical Skip Logic Group* Learning resource exp



Learning & Resources was difficult to use







I would like to be able to sort or narrow the search results further







Other experience, please specify I



KMJ6172Q013
I What was your experience with the Learning Resources section?

N Text area, no char limit Skip Logic Group* Other resource
KMJ6172Q014
J Please suggest one improvement ABMC could make to its Learning Resources section to improve your experience.

N Text area, no char limit Skip Logic Group* Resource improvement
KMJ6172Q015

How would you describe your navigation experience on this site today? (Select all that apply) I had no difficulty navigating/browsing on this site
Y Checkbox, one-up vertical Mutually Exclusive Navigation



Links often did not take me where I expected


Skip Logic Group*



Had difficulty finding relevant information







Links/labels are difficult to understand







Too many links/navigational options to choose from







Had technical difficulties (error messages, broken links, etc.)







Could not navigate back to previous information







I had a navigation difficulty not listed above A



KMJ6172Q016
A Please specify the other navigation difficulty encountered.

N Text area, no char limit Skip Logic Group* Other nav diff
KMJ6172Q017 Accomplish
Were you able to find the information you wanted today? Yes completely
Y Radio button, one-up vertical Skip Logic Group* Able to find



Only partially







No A



KMJ6172Q018 OE_Accomplish A What were you unable to find?

N Text area, no char limit Skip Logic Group* Unable to find
KMJ6172Q019

What other useful features or content would you like to see added to the ABMC site?

N Text area, no char limit
Other features
KMJ6172Q020 OE_Improve Experience
Please suggest one improvement ABMC could make to its website to improve your experience.

N Text area, no char limit
Improvement
KMJ6172Q021

What type of new communication channel offered by ABMC interests you? (Select all that apply) Email Newsletter
Y Checkbox, one-up vertical Skip Logic Group* New channels



Twitter







Blog







Other, please specify A



KMJ6172Q022
A Please specify the communication channel of interest.

N Text area, no char limit Skip Logic Group* Other channel

Sheet 5: CQs (3-11-16)

Model Name ABMC v2

Red & Strike-Through: Delete




Model ID N10lxElARBkYUJQREEFJ5Q4C

Underlined & Italicized: Re-order



Partitioned Yes 2MQ

Pink: Addition



Date 3/10/2016

Blue: Reword













QID QUESTION META TAG Skip From Question Text Answer Choices Skip To Required
Y/N
Type Special Instructions CQ Label
KMJ6172Q001 Visit Frequency
How frequently do you visit this site? Daily
Y Radio button, one-up vertical
Visit frequency



Two to three times per week







About once a month







Every few months







Every 6 months or less often







This is my first time visiting this site




KMJ6172Q002 Role
Do any of the following describe you? (Select all that apply) Veteran
Y Checkbox, one-up vertical
Role



Active Duty Military







Educator







Student







Family member or friend of someone buried or memorialized in an ABMC cemetery







Tourist who is planning to visit an ABMC cemetery or memorial







None of the above


Mutually Exclusive
KMJ6172Q003

What area of the site did you primarily visit today? About Us
Y Radio button, one-up vertical
Area



Cemeteries & Memorials







Search ABMC Burials







News & Events







Learning & Resources







Multimedia




KMJ6172Q004 Primary Reason: Federal Government or Informational Non-Profit
What was your main reason for visiting the site today? Search for a specific individual buried or memorialized in an ABMC cemetery B Y Radio button, one-up vertical Skip Logic Group* Main reason


Find information on an ABMC cemetery or memorial






Plan a visit to an ABMC cemetery or memorial






View photos and videos of cemeteries or memorials






Read about the latest news and/or events






Find lesson plans or lesson ideas G,H,J





Explore the multimedia resources






Contact ABMC






Connect with ABMC social media networks






Order a service such as photos, lithograph, or Korean War Honor Roll Certificate






Research general historical information






Other, please specify A



KMJ6172Q005
A What was your reason for visiting the site?

N Text area, no char limit Skip Logic Group* Other reason
KMJ6172Q006
B Did you search a database today to find the name of an individual buried or memorialized at an ABMC cemetery? Yes C,E,F Y Radio button, one-up vertical Skip Logic Group* Use database



No







Not sure




KMJ6172Q007
C Please describe your experience using the database. (Select all that apply) I received all the results I was looking for
Y Checkbox, one-up vertical Skip Logic Group* Database experience



Database was easy to use







Database was difficult to use







I would like to be able to sort or narrow the search results further







Other experience, please specify D



KMJ6172Q008
D What was your experience with the database?

N Text area, no char limit Skip Logic Group* Other database
KMJ6172Q009
E Did you complete any of the following actions while using the database today? (Select all that apply) I downloaded search results to an Excel file
Y Checkbox, one-up vertical Skip Logic Group* Database action



I printed a certificate







I shared information via social media or email about a person in the database







None of the above




KMJ6172Q010
F Please suggest one improvement ABMC could make to its database to improve your experience.

N Text area, no char limit Skip Logic Group* Database improvement
KMJ6172Q011
G Did you find a lesson plan or lesson idea that met your teaching need? Yes
Y Radio button, one-up vertical Skip Logic Group* Lesson plan



No







Not sure




KMJ6172Q012
H Please describe your experience using the Learning Resources section. (Select all that apply) Learning & Resources was easy to use
Y Checkbox, one-up vertical Skip Logic Group* Learning resource exp



Learning & Resources was difficult to use







I would like to be able to sort or narrow the search results further







Other experience, please specify I



KMJ6172Q013
I What was your experience with the Learning Resources section?

N Text area, no char limit Skip Logic Group* Other resource
KMJ6172Q014
J Please suggest one improvement ABMC could make to its Learning Resources section to improve your experience.

N Text area, no char limit Skip Logic Group* Resource improvement
KMJ6172Q015

How would you describe your navigation experience on this site today? (Select all that apply) I had no difficulty navigating/browsing on this site
Y Checkbox, one-up vertical Mutually Exclusive Navigation



Links often did not take me where I expected


Skip Logic Group*



Had difficulty finding relevant information







Links/labels are difficult to understand







Too many links/navigational options to choose from







Had technical difficulties (error messages, broken links, etc.)







Could not navigate back to previous information







I had a navigation difficulty not listed above A



KMJ6172Q016
A Please specify the other navigation difficulty encountered.

N Text area, no char limit Skip Logic Group* Other nav diff
KMJ6172Q017 Accomplish
Were you able to find the information you wanted today? Yes completely
Y Radio button, one-up vertical Skip Logic Group* Able to find



Only partially







No A



KMJ6172Q018 OE_Accomplish A What were you unable to find?

N Text area, no char limit Skip Logic Group* Unable to find
KMJ6172Q019

What other useful features or content would you like to see added to the ABMC site?

N Text area, no char limit
Other features
KMJ6172Q020 OE_Improve Experience
Please suggest one improvement ABMC could make to its website to improve your experience.

N Text area, no char limit
Improvement
KMJ6172Q021

What type of new communication channel offered by ABMC interests you? (Select all that apply) Email Newsletter
Y Checkbox, one-up vertical Skip Logic Group* New channels



Twitter







Blog







Other, please specify A



KMJ6172Q022
A Please specify the communication channel of interest.

N Text area, no char limit Skip Logic Group* Other channel
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