30689 Q_IRS Mobile 30689 Q_IRS Mobile V5_12062021_DOT (1)

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Overview

Welcome and Thank You Text
Model Questions
Custom Questions
CQs (10-01-2021)
Attributes

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Sheet 1: Welcome and Thank You Text

	The text you see here will appear at the top and bottom of your survey, examples below.
	Default text is included and you may modify this text as needed.
	Welcome and Thank You Text
		Welcome Text		Welcome Text - Tablet / Phone
		Thank you for visiting. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.		Thank you for visiting. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions.
		Thank You Text		Thank You Text - Tablet / Phone
		Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.		Thank you for taking our survey - and for helping us serve you better. We appreciate your input!
		Example Desktop		Example Mobile

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Sheet 2: Model Questions

Model Name		IRS Mobile v5					Red & Strike-Through: Delete
Model ID		M5tYsVQZUoI4NdAVVtBEUw4C					Underlined & Italicized: Re-order
Partitioned		No					Pink: Addition
Date
Model Version		NA					Blue: Reword
	Label	Element Questions		Label	Satisfaction Questions		Label	Future Behaviors

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Sheet 3: Custom Questions

Model Name			IRS Mobile v5				Red & Strike-Through: Delete
Model ID			M5tYsVQZUoI4NdAVVtBEUw4C				Underlined & Italicized: Re-order
Partitioned			No				Pink: Addition
Date							Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
PAT0504952			Please rate your agreement with the following statements about your visit to IRS.gov today: This interaction increased my trust in the IRS.	1=Strongly Disagree			Y	Radio button, scale, no don't know		Trust
				2
				3
				4
				Strongly Agree=5
PAT0504953			I am satisfied with the service I received from IRS.gov.	1=Strongly Disagree			Y	Radio button, scale, no don't know		Satisfaction
				2
				3
				4
				Strongly Agree=5
PAT0504954			My need was addressed.	1=Strongly Disagree	3.1		Y	Radio button, scale, no don't know	Skip Logic Group*	Quality
				2	3.1
				3
				4
				Strongly Agree=5
SBD9358Q004		3.1	Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.				N	Text area, no char limit	Skip Logic Group*	OE_Need
PAT0504955			It was easy to complete what I needed to do.	1=Strongly Disagree			Y	Radio button, scale, no don't know		Ease
				2
				3
				4
				Strongly Agree=5
PAT0504956			It took a reasonable amount of time to do what I needed to do.	1=Strongly Disagree			Y	Radio button, scale, no don't know		Efficiency
				2
				3
				4
				Strongly Agree=5
SBD9358Q007			Who are you visiting IRS.gov today as? (Select all that apply.)	Myself (individual) or on behalf of others (example: family member, spouse or client)	6.1		Y	Checkbox, one-up vertical	Skip Logic Group*	Role
				Business (example: corporation, partnership, small business or my employer)
				Charity or non-profit organization (example: tax exempt entity or government entity)
				Tax professional (example: accountant, attorney, bank trust officer, enrolled agent, tax consultant or tax preparer)
				Other
SBD9358Q008		6.1	Which situation best describes who you’re helping? (Select all that apply.)	Non-filer of a federal income tax return			N	Checkbox, one-up vertical	Skip Logic Group*	Situation
				First-time federal income tax return filer
				Employee earning a wage or salary (Standard 1040 Filer)
				Retiree
				Earns self-employment income
				Someone who has employees
				Foreign national living in the United States
				US taxpayer living abroad
				Parent acting on behalf of a child
				Active duty member of the military
				Estate administrator acting on behalf of a deceased person and/or their estate
				Receives disability benefits
SBD9358Q009			What was your reason for visiting IRS.gov today? (Select all that apply.)	Economic impact payment information			Y	Checkbox, one-up vertical	Skip Logic Group*	Primary Reason
				Refund status
				Tax forms, publications, or instructions
				Child tax credit payment information	7.2
				Filing or filing information
				Payments, payment plans or balance information	7.1
				Tax records (tax transcript, account transcript, etc.)
				Tools for tax professionals (e.g., e-services)
				Free File information
				Tax Identification Number (EIN, PTIN, ITIN, etc.)
				Penalties
				Credits and deduction information
				Amended tax return status or information
				Identity theft, fraud, or scams
				General tax information
				Seek contact information
				Other
SBD9358Q010		7.1	Please indicate which specific payment tasks describe your visit today. (Select all that apply.)	Make an online payment			N	Checkbox, one-up vertical	Skip Logic Group*	Payment Tasks
				Seek information about payment options
				Set up an installment agreement or online payment agreement
				Look-up, modify, or cancel an existing payment
				Look-up, modify, or cancel an existing payment agreement
				Check my account balance
				View my payment history
				Seek contact information
				Other
SBD9358Q011		7.2	Please indicate which specific child tax credit payment tasks describe your visit today. (Select all that apply.)	Check eligibility status			N	Checkbox, one-up vertical	Skip Logic Group*	Child Tax Credit Tasks
				View payment history
				Update payment information
				Update mailing address
				Unenroll from payments
				Re-enroll in payments
				Find general information about the credit
SBD9358Q012			Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply.)	Have not been in contact with the IRS for this reason			Y	Checkbox, one-up vertical		Prior Contact
				Received a notice or letter from the IRS
				Called the IRS and spoke to a customer service representative
				Called the IRS and used the automated phone system to get information
				Visited an IRS office (Taxpayer Assistance Center)
				Used the IRS2Go Mobile App
				Visited IRS.gov
SBD9358Q013			Were you able to log in to (or create an account for) any IRS online tool today?	I did not have to log in or create an account			Y	Radio button, one-up vertical		Log In
				I successfully logged in or created an account
				I was unable to log in or create an account
SBD9358Q014			What suggestions do you have to improve existing IRS.gov services? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.				N	Text area, no char limit		OE_Improve

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Sheet 4: CQs (10-01-2021)

Model Name			IRS Mobile v5				Red & Strike-Through: Delete
Model ID			M5tYsVQZUoI4NdAVVtBEUw4C				Underlined & Italicized: Re-order
Partitioned			No				Pink: Addition
Date							Blue: Reword
QID	AP Question Tag	Skip From	Question Text	Answer Choices	Skip To	AP Answer Tag	Required Y/N	Type	Special Instructions	CQ Label
SBD9358Q001			Please rate your agreement with the following statements about your visit to IRS.gov today: This interaction increased my trust in the IRS.	1 = Strongly Disagree			Y	Radio button, one-up vertical		Trust
				2 = Disagree
				3 = Neutral
				4 = Agree
				5 = Strongly Agree
SBD9358Q002			I am satisfied with the service I received from IRS.gov.	1 = Strongly Disagree			Y	Radio button, one-up vertical		Satisfaction
				2 = Disagree
				3 = Neutral
				4 = Agree
				5 = Strongly Agree
NEW			Please rate your agreement with the following statements about your visit to IRS.gov today: This interaction increased my trust in the IRS.	1=Strongly Disagree			Y	Radio button, scale, no don't know		Trust
				2
				3
				4
				Strongly Agree=5
NEW			I am satisfied with the service I received from IRS.gov.	1=Strongly Disagree			Y	Radio button, scale, no don't know		Satisfaction
				2
				3
				4
				Strongly Agree=5
SBD9358Q003			My need was addressed.	1 = Strongly Disagree	3.1		Y	Radio button, one-up vertical	Skip Logic Group*	Quality
				2 = Disagree	3.1
				3 = Neutral
				4 = Agree
				5 = Strongly Agree
NEW			My need was addressed.	1=Strongly Disagree	3.1		Y	Radio button, scale, no don't know	Skip Logic Group*	Quality
				2	3.1
				3
				4
				Strongly Agree=5
SBD9358Q004		3.1	Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.				N	Text area, no char limit	Skip Logic Group*	OE_Need
SBD9358Q005			It was easy to complete what I needed to do.	1 = Strongly Disagree			Y	Radio button, one-up vertical		Ease
				2 = Disagree
				3 = Neutral
				4 = Agree
				5 = Strongly Agree
SBD9358Q006			It took a reasonable amount of time to do what I needed to do.	1 = Strongly Disagree			Y	Radio button, one-up vertical		Efficiency
				2 = Disagree
				3 = Neutral
				4 = Agree
				5 = Strongly Agree
NEW			It was easy to complete what I needed to do.	1=Strongly Disagree			Y	Radio button, scale, no don't know		Ease
				2
				3
				4
				Strongly Agree=5
NEW			It took a reasonable amount of time to do what I needed to do.	1=Strongly Disagree			Y	Radio button, scale, no don't know		Efficiency
				2
				3
				4
				Strongly Agree=5
SBD9358Q007			Who are you visiting IRS.gov today as? (Select all that apply.)	Myself (individual) or on behalf of others (example: family member, spouse or client)	6.1		Y	Checkbox, one-up vertical	Skip Logic Group*	Role
				Business (example: corporation, partnership, small business or my employer)
				Charity or non-profit organization (example: tax exempt entity or government entity)
				Tax professional (example: accountant, attorney, bank trust officer, enrolled agent, tax consultant or tax preparer)
				Other
SBD9358Q008		6.1	Which situation best describes who you’re helping? (Select all that apply.)	Non-filer of a federal income tax return			N	Checkbox, one-up vertical	Skip Logic Group*	Situation
				First-time federal income tax return filer
				Employee earning a wage or salary (Standard 1040 Filer)
				Retiree
				Earns self-employment income
				Someone who has employees
				Foreign national living in the United States
				US taxpayer living abroad
				Parent acting on behalf of a child
				Active duty member of the military
				Estate administrator acting on behalf of a deceased person and/or their estate
				Receives disability benefits
SBD9358Q009			What was your reason for visiting IRS.gov today? (Select all that apply.)	Economic impact payment information			Y	Checkbox, one-up vertical	Skip Logic Group*	Primary Reason
				Refund status
				Tax forms, publications, or instructions
				Child tax credit payment information	7.2
				Filing or filing information
				Payments, payment plans or balance information	7.1
				Tax records (tax transcript, account transcript, etc.)
				Tools for tax professionals (e.g., e-services)
				Free File information
				Tax Identification Number (EIN, PTIN, ITIN, etc.)
				Penalties
				Credits and deduction information
				Amended tax return status or information
				Identity theft, fraud, or scams
				General tax information
				Seek contact information
				Other
SBD9358Q010		7.1	Please indicate which specific payment tasks describe your visit today. (Select all that apply.)	Make an online payment			N	Checkbox, one-up vertical	Skip Logic Group*	Payment Tasks
				Seek information about payment options
				Set up an installment agreement or online payment agreement
				Look-up, modify, or cancel an existing payment
				Look-up, modify, or cancel an existing payment agreement
				Check my account balance
				View my payment history
				Seek contact information
				Other
SBD9358Q011		7.2	Please indicate which specific child tax credit payment tasks describe your visit today. (Select all that apply.)	Check eligibility status			N	Checkbox, one-up vertical	Skip Logic Group*	Child Tax Credit Tasks
				View payment history
				Update payment information
				Update mailing address
				Unenroll from payments
				Re-enroll in payments
				Find general information about the credit
SBD9358Q012			Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply.)	Have not been in contact with the IRS for this reason			Y	Checkbox, one-up vertical		Prior Contact
				Received a notice or letter from the IRS
				Called the IRS and spoke to a customer service representative
				Called the IRS and used the automated phone system to get information
				Visited an IRS office (Taxpayer Assistance Center)
				Used the IRS2Go Mobile App
				Visited IRS.gov
SBD9358Q013			Were you able to log in to (or create an account for) any IRS online tool today?	I did not have to log in or create an account			Y	Radio button, one-up vertical		Log In
				I successfully logged in or created an account
				I was unable to log in or create an account
SBD9358Q014			What suggestions do you have to improve existing IRS.gov services? Please do NOT provide any personal information (name, Social Security number, etc.) in your response.				N	Text area, no char limit		OE_Improve

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Sheet 5: Attributes

Attribute	Value
Channel	Mobile
Touchpoint Name	Browse
Hierarchy	No
Model Type	NonModel
Journey Phase	Consideration
Touchpoint Type	Standard
Partner Involved	No
Replay	No
Version Number of Model Template	NA
Survey Type	NONMODEL
Look and Feel	Single Page
Theme Color	#000000