30689 Q_IRS Web Br 30689 Q_IRS Web Browse Spanish_20210625_DOT (1)
E-Government Website Customer Satisfaction Surveys
30689 Q_IRS Web Browse Spanish_20210625_DOT (1).xlsx
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
Document [xlsx]
Download: xlsx | pdf
Model Questions_EN
Model Questions_SP
Custom Questions_EN
CQs_EN (2021-06-25)
CQs_EN (2020-04-21)
Custom Questions_SP
CQs_SP (2021-06-25)
CQs_SP (2020-04-21)
Attributes
Types
Overview
Welcome and Thank You TextModel Questions_EN
Model Questions_SP
Custom Questions_EN
CQs_EN (2021-06-25)
CQs_EN (2020-04-21)
Custom Questions_SP
CQs_SP (2021-06-25)
CQs_SP (2020-04-21)
Attributes
Types
Sheet 1: Welcome and Thank You Text
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The text you see here will appear at the top and bottom of your survey, examples below. | ||||
| Default text is included and you may modify this text as needed. | |||||
| Welcome and Thank You Text | |||||
| Welcome Text - English | Welcome Text - Spanish | ||||
| Thank you for visiting the Internal Revenue Service (IRS). You’ve been randomly selected to tell us how we can improve IRS.gov. | Gracias por visitar el Servicio de Impuestos Internos (IRS). Usted ha sido seleccionado al azar para informarnos cómo podemos mejorar IRS.gov. | ||||
| Participation is voluntary and all responses are anonymous. We only receive compiled data, which does not allow us to identify you individually. Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | La participación es voluntaria y todas las respuestas son anónimas. Sólo recibimos datos compilados, lo que no nos permite identificarle individualmente. Por favor, no proporcione ninguna información personal (nombre, número de Seguro Social, etc.) en las secciones de "comentarios" de esta encuesta. | ||||
| As a reminder, we are NOT able to answer any tax or personal questions submitted through this survey. | Como un recordatorio, NO podemos responder a ninguna de las preguntas tributarias o personales enviadas a través de esta encuesta. | ||||
| Las preguntas requeridas están marcadas con un * | |||||
| Required questions are marked with an * | |||||
| Thank You Text | Thank You Text - Spanish | ||||
| Thank you very much for completing this survey. All answers and comments will be used by the IRS to help better serve you. | Muchas gracias por completar esta encuesta. Todas las respuestas y comentarios serán usados por el IRS para ayudar a servirle mejor. | ||||
| Example Desktop | Example Mobile | ||||
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Sheet 2: Model Questions_EN
| Model Name | IRS Spanish V3 | 
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| Model ID | gJFodIIEIgw1RgkMUU5o5A4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||
| Date | Blue: Reword | |||||||
| Model Version | 17.2.G | |||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | ||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of IRS.gov. | 16 | Satisfaction - Overall | What is your overall satisfaction with IRS.gov? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Return | How likely are you to return to IRS.gov? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on IRS.gov. | 17 | Satisfaction - Expectations | How well does IRS.gov meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | ||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on IRS.gov. | 18 | Satisfaction - Ideal | How does IRS.gov compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
20 | Recommend | How likely are you to recommend IRS.gov to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on IRS.gov. | 21 | Primary Resource | How likely are you to use IRS.gov as your primary resource for tax information? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on IRS.gov. | ||||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on IRS.gov. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well IRS.gov is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating IRS.gov. | ||||||
| 9 | Navigation - Layout | Please rate how well IRS.gov layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on IRS.gov. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on IRS.gov. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on IRS.gov help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on IRS.gov. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable IRS.gov’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well IRS.gov’s information provides answers to your questions. |
Sheet 3: Model Questions_SP
| Model Name | IRS Spanish V3 |
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| Model ID | gJFodIIEIgw1RgkMUU5o5A4C | Underlined & Italicized: Re-order | |||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||||
| Date | Blue: Reword | ||||||||||
| Model Version | 17.2.G | ||||||||||
| Label | Element Questions | Element Questions - SP | Label | Satisfaction Questions | Satisfaction Questions - SP | Label | Future Behaviors | Future Behaviors - SP | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Aspecto (1=Pobre, 10=Excelente, No Sé) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) | Volver (1=Muy poco probable, 10=Muy probable) | |||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of IRS.gov. | Por favor, califique el aspecto visual de IRS.gov/espanol. | 16 | Satisfaction - Overall | What is your overall satisfaction with IRS.gov? (1=Very Dissatisfied, 10=Very Satisfied) |
¿Cuál es su satisfacción general con IRS.gov/espanol? (1=Muy insatisfecho, 10=Muy Satisfecho) |
19 | Return | How likely are you to return to IRS.gov? | ¿Es probable que usted vuelva a visitar IRS.gov/espanol? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on IRS.gov. | Por favor, califique la proporción de texto y gráficos en IRS.gov/espanol. | 17 | Satisfaction - Expectations | How well does IRS.gov meet your expectations? (1=Falls Short, 10=Exceeds) |
¿Qué tan bien IRS.gov/espanol cumple sus expectativas? (1=No las cumple, 10=Las excede) |
Recommend (1=Very Unlikely, 10=Very Likely) | Recomendar (1=Muy poco probable, 10=Muy probable) | ||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on IRS.gov. | Por favor, califique la legibilidad de las páginas en IRS.gov/espanol. | 18 | Satisfaction - Ideal | How does IRS.gov compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
¿Cómo se compara IRS/gov/espanol con su idea de un sitio web ideal? (1=No muy parecido, 10=Muy parecido) |
20 | Recommend | How likely are you to recommend IRS.gov to someone else? | ¿Es probable que usted recomiende IRS.gov/espanol a otra persona? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Rendimiento del sitio (1=Pobre, 10=Excelente, No Sé) | Primary Resource (1=Very Unlikely, 10=Very Likely) | Principal Recurso (1=Muy poco probable, 10=Muy probable) | ||||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on IRS.gov. | Por favor, califique la rapidez con que las páginas se cargan en IRS.gov/espanol. | 21 | Primary Resource | How likely are you to use IRS.gov as your primary resource for tax information? | ¿Es probable que usted utilice IRS.gov/espanol como su principal recurso para obtener información tributaria? | ||||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on IRS.gov. | Por favor, califique la consistencia de la velocidad de página a página en IRS.gov/espanol. | ||||||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on IRS.gov. | Por favor, califique qué tan completo se carga el contenido de la página en IRS.gov/espanol. | ||||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | Navegación (1=Pobre, 10=Excelente, No Sé) | ||||||||||
| 7 | Navigation - Organized | Please rate how well IRS.gov is organized. | Por favor, califique qué tan bien IRS.gov/espanol está organizado. | ||||||||
| 8 | Navigation - Options | Please rate the options available for navigating IRS.gov. | Por favor, califique las opciones disponibles para navegar en IRS.gov/espanol. | ||||||||
| 9 | Navigation - Layout | Please rate how well IRS.gov layout helps you find what you need. | Por favor, califique qué tan bien el diseño de IRS.gov/espanol le ayuda a encontrar lo que necesita. | ||||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | Navegación de la Información (1=Pobre, 10=Excelente, No Sé) | ||||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on IRS.gov. | Por favor, califique la capacidad de clasificar la información por criterios que son importantes para usted en IRS.gov/espanol. | ||||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on IRS.gov. | Por favor, califique la capacidad de limitar las opciones para encontrar la información que busca en IRS.gov/espanol. | ||||||||
| 12 | Information Browsing - Features | Please rate how well the features on IRS.gov help you find the information you need. | Por favor, califique qué tan bien las características en IRS.gov/espanol le ayudan a encontrar la información que necesita. | ||||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | Información del sitio (1=Pobre, 10=Excelente, No Sé) | ||||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on IRS.gov. | Por favor, califique la minuciosidad de la información proporcionada en IRS.gov/espanol. | ||||||||
| 14 | Site Information - Understandable | Please rate how understandable IRS.gov’s information is. | Por favor, califique cuán comprensible es la información en IRS.gov/espanol. | ||||||||
| 15 | Site Information - Answers | Please rate how well IRS.gov’s information provides answers to your questions. | Por favor, califique cuán bien la información en IRS.gov/espanol proporciona respuestas a sus preguntas. |
Sheet 4: Custom Questions_EN
| Model Name | IRS Spanish V3 |
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| Model ID | gJFodIIEIgw1RgkMUU5o5A4C | Underlined & Italicized: Re-order | ||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||||
| Date | Blue: Reword | |||||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| ZAK8419Q001 | us_treasury_irs_irs_spanish_v3_1_role | I am visiting IRS.gov today as ... | An individual taxpayer (myself, my household, family member, etc.) | 2 | an_individual_taxpayer_myself_my_household_family_member_etc | Y | Radio button, one-up vertical | Skip logic group | 1_Role | |
| A business (corporation, partnership, small business, employee, etc.) | a_business_corporation_partnership_small_business_employee_etc | |||||||||
| A charity or non-profit organization (tax exempt entity, government entity, employee, etc.) | a_charity_or_non_profit_organization_tax_exempt_entity_government_entity_employee_etc | |||||||||
| A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.) | a_tax_professional_accountant_attorney_bank_trust_officer_enrolled_agent_tax_consultant_tax_preparer_etc | |||||||||
| Other | 1a | other | ||||||||
| ZAK8419Q002 | us_treasury_irs_irs_spanish_v3_1a_other_role | 1a | Please specify what best describes your role today: | N | Text field, <100 char | Skip logic group | 1A_Other Role | |||
| ZAK8419Q003 | us_treasury_irs_irs_spanish_v3_2_individual_roles | 2 | Do any of these situations apply to you? (Select all that apply.) | Standard 1040 Filer (Wage/salary receiving employee) | standard_1040_filer_wage_salary_receiving_employee | N | Check box, one-up vertical | Skip logic group | 2_Individual Roles | |
| Retired | retired | |||||||||
| Have self-employment income (1099) | have_self_employment_income_1099 | |||||||||
| Foreign National Living in the US | foreign_national_living_in_the_us | |||||||||
| US Taxpayer living abroad | us_taxpayer_living_abroad | |||||||||
| Parent acting on behalf of a child | parent_acting_on_behalf_of_a_child | |||||||||
| Active duty military | active_duty_military | |||||||||
| Acting on behalf of a deceased person and/or estate | acting_on_behalf_of_a_deceased_person_and_or_estate | |||||||||
| Disability recipients | disability_recipients | |||||||||
| Other | 2a | other | ||||||||
| ZAK8419Q004 | us_treasury_irs_irs_spanish_v3_2a_other_individual_roles | 2a | Please describe your tax role/situation: | N | Text field, <100 char | Skip logic group | 2A_Other Individual Roles | |||
| ZAK8419Q005 | us_treasury_irs_irs_spanish_v3_3_reason | What was your main reason for visiting IRS.gov today? | Tax forms, publications, or instructions | 4d | tax_forms_publications_or_instructions | Y | Radio button, one-up vertical | Skip logic group | 3_Reason | |
| Economic impact payment Information | ||||||||||
| Refund status | 4b | refund_status_or_refund_information | ||||||||
| Filing or filing information | filing_or_filing_information | |||||||||
| Payments, payment plans or balance information | 4a | payments_or_balance_info_make_a_payment_payment_agreements_check_balance_find_payment_info_etc | ||||||||
| Tax records (tax transcript, account transcript, etc.) | 4c | tax_records_tax_transcript_account_transcript_etc | ||||||||
| Other | 3a | other | ||||||||
| ZAK8419Q006 | us_treasury_irs_irs_spanish_v3_3a_reason_ii | 3a | What was your main reason for visiting IRS.gov today? | Tools for tax professionals (e.g., e-services) | tools_for_tax_professionals_eg_e_services | Y | Radio button, one-up vertical | Skip logic group | 3A_Reason II | |
| Free File information | free_file_information | |||||||||
| Tax Identification Number (EIN, PTIN, ITIN, etc.) | 4f | tax_identification_number_ein_ptin_itin_etc | ||||||||
| Penalties | 4e | penalties | ||||||||
| Credits and deduction information | credits_and_deduction_information | |||||||||
| Amended tax return status or information | amended_tax_return_status_or_amend_my_previously_filed_return | |||||||||
| Identity theft, fraud, or scams | identity_theft_fraud_or_scams | |||||||||
| General tax information | general_tax_information | |||||||||
| Other | 3b | other | ||||||||
| ZAK8419Q007 | us_treasury_irs_irs_spanish_v3_3b_other_reason | 3b | Please specify other reason for visiting: Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | N | Text field, <100 char | Skip logic group | 3B_Other Reason | |||
| ZAK8419Q008 | us_treasury_irs_irs_spanish_v3_4a_payments | 4a | Please indicate which specific payment tasks describe your visit today. (Select all that apply) | Make an online payment | make_an_online_payment | Y | Checkbox, one-up vertical | Skip logic group | 4A_Payments | |
| Seek information about payment options | seek_information_about_payment_options | |||||||||
| Set up an installment agreement or online payment agreement | set_up_an_installment_agreement_or_online_payment_agreement | |||||||||
| Look-up, modify, or cancel an existing payment | look_up_modify_or_cancel_an_existing_payment | |||||||||
| Look-up, modify, or cancel an existing payment agreement | look_up_modify_or_cancel_an_existing_payment_agreement | |||||||||
| Check my account balance | check_my_account_balance | |||||||||
| View my payment history | view_my_payment_history | |||||||||
| Seek contact information | ||||||||||
| Other | 4aa | other | ||||||||
| ZAK8419Q009 | us_treasury_irs_irs_spanish_v3_4aa_other_payments | 4aa | Please specify your other payment task: | N | Text field, <100 char | Skip logic group | 4AA_Other Payments | |||
| ZAK8419Q010 | us_treasury_irs_irs_spanish_v3_4b_refund | 4b | Please indicate which specific refund tasks describe your visit today. (Select all that apply) | Check status of refund | check_status_of_refund | Y | Checkbox, one-up vertical | Skip logic group | 4B_Refund | |
| General information about tax refunds | general_information_about_tax_refunds | |||||||||
| Review refund FAQs | review_refund_faqs | |||||||||
| Other | 4ba | other | ||||||||
| ZAK8419Q011 | us_treasury_irs_irs_spanish_v3_4ba_other_refund | 4ba | Please specify you other refund task: | N | Text field, <100 char | Skip logic group | 4BA_Other Refund | |||
| ZAK8419Q012 | us_treasury_irs_irs_spanish_v3_4c_transcript | 4c | Please indicate which specific tax records tasks describe your visit today. (Select all that apply) | Download a copy of a transcript | download_a_copy_of_a_transcript | Y | Checkbox, one-up vertical | Skip logic group | 4C_Transcript | |
| Order a transcript in the mail | order_a_transcript_in_the_mail | |||||||||
| Find info about transcripts | find_info_about_transcripts | |||||||||
| Obtain my adjusted gross income (AGI) from a previous year | obtain_my_adjusted_gross_income_agi_from_a_previous_year | |||||||||
| Obtain my filing status from a previous year | obtain_my_filing_status_from_a_previous_year | |||||||||
| View my current or prior year return | view_my_current_or_prior_year_return | |||||||||
| View my balance and payment history | view_my_balance_and_payment_history | |||||||||
| Other | 4ca | other | ||||||||
| ZAK8419Q013 | us_treasury_irs_irs_spanish_v3_4ca_other_transcript | 4ca | Please specify your other tax records task: | N | Text field, <100 char | Skip logic group | 4CA_Other Transcript | |||
| ZAK8419Q014 | us_treasury_irs_irs_spanish_v3_4d_forms | 4d | Please indicate which specific forms, publications or instructions tasks describe your visit today. (Select all that apply) | Download current year tax forms | download_current_year_tax_forms | Y | Checkbox, one-up vertical | Skip logic group | 4D_Forms | |
| Download prior year tax forms | download_prior_year_tax_forms | |||||||||
| Print current year tax forms | print_current_year_tax_forms | |||||||||
| Print prior year tax forms | print_prior_year_tax_forms | |||||||||
| Better understand tax rules and procedures | better_understand_tax_rules_and_procedures | |||||||||
| Order tax forms | order_tax_forms | |||||||||
| e-file my forms | e_file_my_forms | |||||||||
| Find examples of completed forms | find_examples_of_completed_forms | |||||||||
| Other | 4da | other | ||||||||
| ZAK8419Q015 | us_treasury_irs_irs_spanish_v3_4da_other_forms | 4da | Please specify your other forms, publications or instructions task: | N | Text field, <100 char | Skip logic group | 4DA_Other Forms | |||
| ZAK8419Q016 | us_treasury_irs_irs_spanish_v3_4e_penalties | 4e | Please indicate which specific penalties tasks describe your visit today. (Select all that apply) | Learn about penalties for individual taxpayers | learn_about_penalties_for_individual_taxpayers | Y | Checkbox, one-up vertical | Skip logic group | 4E_Penalties | |
| Learn about penalties for small businesses or corporations | learn_about_penalties_for_small_businesses_or_corporations | |||||||||
| Learn how to avoid a penalty | learn_how_to_avoid_a_penalty | |||||||||
| Learn how to compute a penalty | learn_how_to_compute_a_penalty | |||||||||
| Learn about penalty relief criteria | learn_about_penalty_relief_criteria | |||||||||
| Learn how to request penalty relief | learn_how_to_request_penalty_relief | |||||||||
| Learn how to appeal a rejected request for penalty relief | learn_how_to_appeal_a_rejected_request_for_penalty_relief | |||||||||
| Learn about IRA additional tax penalties | learn_about_ira_additional_tax_penalties | |||||||||
| See what penalties I owe and/or the amounts due | see_what_penalties_i_owe_and_or_the_amounts_due | |||||||||
| Make a payment | make_a_payment | |||||||||
| Other | 4ea | other | ||||||||
| ZAK8419Q017 | us_treasury_irs_irs_spanish_v3_4ea_other_penalties | 4ea | Please specify your other penalties task: | N | Text field, <100 char | Skip logic group | 4EA_Other Penalties | |||
| ZAK8419Q018 | us_treasury_irs_irs_spanish_v3_4f_id_number | 4f | What type of identification number did you want to request or find more information about? | Employer Identification Number (EIN) | employer_identification_number_ein | Y | Radio button, one-up vertical | Skip logic group | 4F_ID Number | |
| Preparer Tax Identification Number (PTIN) | preparer_tax_identification_number_ptin | |||||||||
| Electronic Filing Identification Number (EFIN) | electronic_filing_identification_number_efin | |||||||||
| Individual Tax Identification Number (ITIN) | individual_tax_identification_number_itin | |||||||||
| FATCA Identification Number (FIN) or FATCA Entity ID | fatca_identification_number_fin_or_fatca_entity_id | |||||||||
| Identity Protection Personal Identification Number (IP PIN) | identity_protection_personal_identification_number_ip_pin | |||||||||
| Other | 4fa | other | ||||||||
| Not sure/don't know | not_sure_dont_know | |||||||||
| ZAK8419Q019 | us_treasury_irs_irs_spanish_v3_4fa_other_id_number | 4fa | Please specify what identification number information were looking for: | N | Text area, <100 characters | Skip logic group | 4FA_Other ID Number | |||
| ZAK8419Q020 | us_treasury_irs_irs_spanish_v3_5_contact | Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply) | Have not been in contact with the IRS for this reason | have_not_been_in_contact_with_the_irs_for_this_reason | N | Checkbox, one-up vertical | 5_Contact | |||
| Received a notice or letter from the IRS | received_a_notice_or_letter_from_the_irs | |||||||||
| Called the IRS and spoke to a customer service representative | called_the_irs_and_spoke_to_a_customer_service_representative | |||||||||
| Called the IRS and used the automated phone system to get information | called_the_irs_and_used_the_automated_phone_system_to_get_information | |||||||||
| Visited an IRS office (Taxpayer Assistance Center) | visited_an_irs_office_taxpayer_assistance_center | |||||||||
| Visited IRS.gov | visited_irsgov | |||||||||
| ZAK8419Q021 | us_treasury_irs_irs_spanish_v3_6_quality | Please rate your agreement with the following statements about your visit to IRS.gov today: My need was addressed. | Strongly Disagree | 6a | strongly_disagree | Y | Radio button, one-up vertical | Skip logic group | 6_Quality | |
| Disagree | 6a | disagree | ||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q022 | us_treasury_irs_irs_spanish_v3_6a_oe_need | 6a | Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | N | Text area, <255 character limit | Skip logic group | 6A_OE Need | |||
| ZAK8419Q023 | us_treasury_irs_irs_spanish_v3_7_ease | It was easy to complete what I needed to do. | Strongly Disagree | strongly_disagree | Y | Radio button, one-up vertical | 7_Ease | |||
| Disagree | disagree | |||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q024 | us_treasury_irs_irs_spanish_v3_8_efficiency | It took a reasonable amount of time to do what I needed to do. | Strongly Disagree | strongly_disagree | Y | Radio button, one-up vertical | 8_Efficiency | |||
| Disagree | disagree | |||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q025 | us_treasury_irs_irs_spanish_v3_9_confidence | This interaction increased my confidence in the IRS. | Strongly Disagree | strongly_disagree | Y | Radio button, one-up vertical | 9_Confidence | |||
| Disagree | disagree | |||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q026 | us_treasury_irs_irs_spanish_v3_10_login | Were you able to log in to (or create an account for) any IRS online tool today? | I did not have to log in or create an account | i_did_not_have_to_log_in_or_create_an_account | N | Radio button, one-up vertical | Skip logic group | 10_Login | ||
| I successfully logged in or created an account | 10b | i_successfully_logged_in_or_created_an_account | ||||||||
| I was unable to log in or create an account | 10a | i_was_unable_to_log_in_or_create_an_account | ||||||||
| ZAK8419Q027 | us_treasury_irs_irs_spanish_v3_10a_oe_login | 10a | What prevented you from logging into an IRS online tool today? (Please don't provide any personal information in your response) | N | Text area, no character limit | Skip logic group | 10A_OE Login | |||
| ZAK8419Q028 | us_treasury_irs_irs_spanish_v3_10b_online_tool | 10b | Which IRS online tool(s) did you use today? (Select all that apply) | My account | my_account | N | Checkbox, one-up vertical | Skip logic group | 10B_Online Tool | |
| Direct pay | direct_pay | |||||||||
| Where's My Refund | wheres_my_refund | |||||||||
| Get Transcript | get_transcript | |||||||||
| Other | 10c | other | ||||||||
| ZAK8419Q029 | us_treasury_irs_irs_spanish_v3_10c_oe_online_tool | 10c | Please specify which online tools you used today: | Text area, <100 character limit | Skip logic group | 10C_OE Online Tool | ||||
| ZAK8419Q030 | us_treasury_irs_irs_spanish_v3_11_information | How did you look for information today? (Select all that apply) | Search engine (such as Google or Bing) brought me to IRS website | search_engine_such_as_google_or_bing_brought_me_to_irs_website | N | Checkbox, one-up vertical | Skip logic group | 11_Information | ||
| Used IRS website search | 11a | used_irs_website_search | ||||||||
| Navigated through IRS website menu and/or links | 11c | navigated_through_irs_website_menu_and_or_links | ||||||||
| Typed link directly into the browser or bookmarked link | typed_link_directly_into_the_browser_or_bookmarked_link | |||||||||
| Other | other | |||||||||
| ZAK8419Q031 | us_treasury_irs_irs_spanish_v3_11a_search | 11a | How was your search experience today? | I found what I was looking for in the Top Recommendations | i_found_what_i_was_looking_for_in_the_top_recommendations | N | Radio button, one-up vertical | Skip logic group | 11A_Search | |
| Search delivered a helpful set of results | search_delivered_a_helpful_set_of_results | |||||||||
| I was able to find what I searched for, but it wasn’t easy | 11b | i_was_able_to_find_what_i_searched_for_but_it_wasn’t_easy | ||||||||
| Search did not deliver a helpful set of results | 11b | search_did_not_deliver_a_helpful_set_of_results | ||||||||
| ZAK8419Q032 | us_treasury_irs_irs_spanish_v3_11b_oe_search_term | 11b | What specific search term(s) did you use to find information on IRS.gov? | N | Text area, <100 character limit | Skip logic group | 11B_OE Search Term | |||
| ZAK8419Q033 | us_treasury_irs_irs_spanish_v3_11c_navigation | 11c | How was your navigation experience today? (Select all that apply) | I did not encounter any difficulties with site navigation | i_did_not_encounter_any_difficulties_with_site_navigation | N | Checkbox, one-up vertical | Skip logic group | ||
| Navigation got more confusing as I got deeper into the site | navigation_got_more_confusing_as_i_got_deeper_into_the_site | 11C_Navigation | ||||||||
| Expected links were not present on pages | expected_links_were_not_present_on_pages | |||||||||
| Links did not take me where I expected | links_did_not_take_me_where_i_expected | |||||||||
| I was unsure where I should be clicking within the site | i_was_unsure_where_i_should_be_clicking_within_the_site | |||||||||
| Encountered technical difficulties (links didn't work, received error messages, etc.) | encountered_technical_difficulties_links_didnt_work_received_error_messages_etc | |||||||||
| ZAK8419Q034 | us_treasury_irs_irs_spanish_v3_12_frequency | In the past year, about how often did you visit IRS.gov? | This is my first time | this_is_my_first_time | N | Radio button, one-up vertical | 12_Frequency | |||
| About once a week or more | about_once_a_week_or_more | |||||||||
| About once a month | about_once_a_month | |||||||||
| Every 6 months or less | every_6_months_or_less | |||||||||
| About once a year | about_once_a_year | |||||||||
| Less than once a year | less_than_once_a_year | |||||||||
| ZAK8419Q035 | us_treasury_irs_irs_spanish_v3_13_oe_improvement | If you could change or improve one thing about this website what would it be? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | N | Text area, no character limit | 13_OE Improvement |
Sheet 5: CQs_EN (2021-06-25)
| Model Name | IRS Spanish V3 |
|
||||||||
| Model ID | gJFodIIEIgw1RgkMUU5o5A4C | Underlined & Italicized: Re-order | ||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||||
| Date | Blue: Reword | |||||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| ZAK8419Q001 | us_treasury_irs_irs_spanish_v3_1_role | I am visiting IRS.gov today as ... | An individual taxpayer (myself, my household, family member, etc.) | 2 | an_individual_taxpayer_myself_my_household_family_member_etc | Y | Radio button, one-up vertical | Skip logic group | 1_Role | |
| A business (corporation, partnership, small business, employee, etc.) | a_business_corporation_partnership_small_business_employee_etc | |||||||||
| A charity or non-profit organization (tax exempt entity, government entity, employee, etc.) | a_charity_or_non_profit_organization_tax_exempt_entity_government_entity_employee_etc | |||||||||
| A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.) | a_tax_professional_accountant_attorney_bank_trust_officer_enrolled_agent_tax_consultant_tax_preparer_etc | |||||||||
| Other | 1a | other | ||||||||
| ZAK8419Q002 | us_treasury_irs_irs_spanish_v3_1a_other_role | 1a | Please specify what best describes your role today: | N | Text field, <100 char | Skip logic group | 1A_Other Role | |||
| ZAK8419Q003 | us_treasury_irs_irs_spanish_v3_2_individual_roles | 2 | Do any of these situations apply to you? (Select all that apply.) | Standard 1040 Filer (Wage/salary receiving employee) | standard_1040_filer_wage_salary_receiving_employee | N | Check box, one-up vertical | Skip logic group | 2_Individual Roles | |
| Retired | retired | |||||||||
| Have self-employment income (1099) | have_self_employment_income_1099 | |||||||||
| Foreign National Living in the US | foreign_national_living_in_the_us | |||||||||
| US Taxpayer living abroad | us_taxpayer_living_abroad | |||||||||
| Parent acting on behalf of a child | parent_acting_on_behalf_of_a_child | |||||||||
| Active duty military | active_duty_military | |||||||||
| Acting on behalf of a deceased person and/or estate | acting_on_behalf_of_a_deceased_person_and_or_estate | |||||||||
| Disability recipients | disability_recipients | |||||||||
| Other | 2a | other | ||||||||
| ZAK8419Q004 | us_treasury_irs_irs_spanish_v3_2a_other_individual_roles | 2a | Please describe your tax role/situation: | N | Text field, <100 char | Skip logic group | 2A_Other Individual Roles | |||
| ZAK8419Q005 | us_treasury_irs_irs_spanish_v3_3_reason | What was your main reason for visiting IRS.gov today? | Tax forms, publications, or instructions | 4d | tax_forms_publications_or_instructions | Y | Radio button, one-up vertical | Skip logic group | 3_Reason | |
| Economic impact payment Information | ||||||||||
| Refund status | 4b | refund_status_or_refund_information | ||||||||
| Filing or filing information | filing_or_filing_information | |||||||||
| Payments, payment plans or balance information | 4a | payments_or_balance_info_make_a_payment_payment_agreements_check_balance_find_payment_info_etc | ||||||||
| Tax records (tax transcript, account transcript, etc.) | 4c | tax_records_tax_transcript_account_transcript_etc | ||||||||
| Other | 3a | other | ||||||||
| ZAK8419Q006 | us_treasury_irs_irs_spanish_v3_3a_reason_ii | 3a | What was your main reason for visiting IRS.gov today? | Tools for tax professionals (e.g., e-services) | tools_for_tax_professionals_eg_e_services | Y | Radio button, one-up vertical | Skip logic group | 3A_Reason II | |
| Free File information | free_file_information | |||||||||
| Tax Identification Number (EIN, PTIN, ITIN, etc.) | 4f | tax_identification_number_ein_ptin_itin_etc | ||||||||
| Penalties | 4e | penalties | ||||||||
| Credits and deduction information | credits_and_deduction_information | |||||||||
| Amended tax return status or information | amended_tax_return_status_or_amend_my_previously_filed_return | |||||||||
| Identity theft, fraud, or scams | identity_theft_fraud_or_scams | |||||||||
| General tax information | general_tax_information | |||||||||
| Other | 3b | other | ||||||||
| ZAK8419Q007 | us_treasury_irs_irs_spanish_v3_3b_other_reason | 3b | Please specify other reason for visiting: Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | N | Text field, <100 char | Skip logic group | 3B_Other Reason | |||
| ZAK8419Q008 | us_treasury_irs_irs_spanish_v3_4a_payments | 4a | Please indicate which specific payment tasks describe your visit today. (Select all that apply) | Make an online payment | make_an_online_payment | Y | Checkbox, one-up vertical | Skip logic group | 4A_Payments | |
| Seek information about payment options | seek_information_about_payment_options | |||||||||
| Set up an installment agreement or online payment agreement | set_up_an_installment_agreement_or_online_payment_agreement | |||||||||
| Look-up, modify, or cancel an existing payment | look_up_modify_or_cancel_an_existing_payment | |||||||||
| Look-up, modify, or cancel an existing payment agreement | look_up_modify_or_cancel_an_existing_payment_agreement | |||||||||
| Check my account balance | check_my_account_balance | |||||||||
| View my payment history | view_my_payment_history | |||||||||
| Seek contact information | ||||||||||
| Other | 4aa | other | ||||||||
| ZAK8419Q009 | us_treasury_irs_irs_spanish_v3_4aa_other_payments | 4aa | Please specify your other payment task: | N | Text field, <100 char | Skip logic group | 4AA_Other Payments | |||
| ZAK8419Q010 | us_treasury_irs_irs_spanish_v3_4b_refund | 4b | Please indicate which specific refund tasks describe your visit today. (Select all that apply) | Check status of refund | check_status_of_refund | Y | Checkbox, one-up vertical | Skip logic group | 4B_Refund | |
| General information about tax refunds | general_information_about_tax_refunds | |||||||||
| Review refund FAQs | review_refund_faqs | |||||||||
| Other | 4ba | other | ||||||||
| ZAK8419Q011 | us_treasury_irs_irs_spanish_v3_4ba_other_refund | 4ba | Please specify you other refund task: | N | Text field, <100 char | Skip logic group | 4BA_Other Refund | |||
| ZAK8419Q012 | us_treasury_irs_irs_spanish_v3_4c_transcript | 4c | Please indicate which specific tax records tasks describe your visit today. (Select all that apply) | Download a copy of a transcript | download_a_copy_of_a_transcript | Y | Checkbox, one-up vertical | Skip logic group | 4C_Transcript | |
| Order a transcript in the mail | order_a_transcript_in_the_mail | |||||||||
| Find info about transcripts | find_info_about_transcripts | |||||||||
| Obtain my adjusted gross income (AGI) from a previous year | obtain_my_adjusted_gross_income_agi_from_a_previous_year | |||||||||
| Obtain my filing status from a previous year | obtain_my_filing_status_from_a_previous_year | |||||||||
| View my current or prior year return | view_my_current_or_prior_year_return | |||||||||
| View my balance and payment history | view_my_balance_and_payment_history | |||||||||
| Other | 4ca | other | ||||||||
| ZAK8419Q013 | us_treasury_irs_irs_spanish_v3_4ca_other_transcript | 4ca | Please specify your other tax records task: | N | Text field, <100 char | Skip logic group | 4CA_Other Transcript | |||
| ZAK8419Q014 | us_treasury_irs_irs_spanish_v3_4d_forms | 4d | Please indicate which specific forms, publications or instructions tasks describe your visit today. (Select all that apply) | Download current year tax forms | download_current_year_tax_forms | Y | Checkbox, one-up vertical | Skip logic group | 4D_Forms | |
| Download prior year tax forms | download_prior_year_tax_forms | |||||||||
| Print current year tax forms | print_current_year_tax_forms | |||||||||
| Print prior year tax forms | print_prior_year_tax_forms | |||||||||
| Better understand tax rules and procedures | better_understand_tax_rules_and_procedures | |||||||||
| Order tax forms | order_tax_forms | |||||||||
| e-file my forms | e_file_my_forms | |||||||||
| Find examples of completed forms | find_examples_of_completed_forms | |||||||||
| Other | 4da | other | ||||||||
| ZAK8419Q015 | us_treasury_irs_irs_spanish_v3_4da_other_forms | 4da | Please specify your other forms, publications or instructions task: | N | Text field, <100 char | Skip logic group | 4DA_Other Forms | |||
| ZAK8419Q016 | us_treasury_irs_irs_spanish_v3_4e_penalties | 4e | Please indicate which specific penalties tasks describe your visit today. (Select all that apply) | Learn about penalties for individual taxpayers | learn_about_penalties_for_individual_taxpayers | Y | Checkbox, one-up vertical | Skip logic group | 4E_Penalties | |
| Learn about penalties for small businesses or corporations | learn_about_penalties_for_small_businesses_or_corporations | |||||||||
| Learn how to avoid a penalty | learn_how_to_avoid_a_penalty | |||||||||
| Learn how to compute a penalty | learn_how_to_compute_a_penalty | |||||||||
| Learn about penalty relief criteria | learn_about_penalty_relief_criteria | |||||||||
| Learn how to request penalty relief | learn_how_to_request_penalty_relief | |||||||||
| Learn how to appeal a rejected request for penalty relief | learn_how_to_appeal_a_rejected_request_for_penalty_relief | |||||||||
| Learn about IRA additional tax penalties | learn_about_ira_additional_tax_penalties | |||||||||
| See what penalties I owe and/or the amounts due | see_what_penalties_i_owe_and_or_the_amounts_due | |||||||||
| Make a payment | make_a_payment | |||||||||
| Other | 4ea | other | ||||||||
| ZAK8419Q017 | us_treasury_irs_irs_spanish_v3_4ea_other_penalties | 4ea | Please specify your other penalties task: | N | Text field, <100 char | Skip logic group | 4EA_Other Penalties | |||
| ZAK8419Q018 | us_treasury_irs_irs_spanish_v3_4f_id_number | 4f | What type of identification number did you want to request or find more information about? | Employer Identification Number (EIN) | employer_identification_number_ein | Y | Radio button, one-up vertical | Skip logic group | 4F_ID Number | |
| Preparer Tax Identification Number (PTIN) | preparer_tax_identification_number_ptin | |||||||||
| Electronic Filing Identification Number (EFIN) | electronic_filing_identification_number_efin | |||||||||
| Individual Tax Identification Number (ITIN) | individual_tax_identification_number_itin | |||||||||
| FATCA Identification Number (FIN) or FATCA Entity ID | fatca_identification_number_fin_or_fatca_entity_id | |||||||||
| Identity Protection Personal Identification Number (IP PIN) | identity_protection_personal_identification_number_ip_pin | |||||||||
| Other | 4fa | other | ||||||||
| Not sure/don't know | not_sure_dont_know | |||||||||
| ZAK8419Q019 | us_treasury_irs_irs_spanish_v3_4fa_other_id_number | 4fa | Please specify what identification number information were looking for: | N | Text area, <100 characters | Skip logic group | 4FA_Other ID Number | |||
| ZAK8419Q020 | us_treasury_irs_irs_spanish_v3_5_contact | Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply) | Have not been in contact with the IRS for this reason | have_not_been_in_contact_with_the_irs_for_this_reason | N | Checkbox, one-up vertical | 5_Contact | |||
| Received a notice or letter from the IRS | received_a_notice_or_letter_from_the_irs | |||||||||
| Called the IRS and spoke to a customer service representative | called_the_irs_and_spoke_to_a_customer_service_representative | |||||||||
| Called the IRS and used the automated phone system to get information | called_the_irs_and_used_the_automated_phone_system_to_get_information | |||||||||
| Visited an IRS office (Taxpayer Assistance Center) | visited_an_irs_office_taxpayer_assistance_center | |||||||||
| Visited IRS.gov | visited_irsgov | |||||||||
| ZAK8419Q021 | us_treasury_irs_irs_spanish_v3_6_quality | Please rate your agreement with the following statements about your visit to IRS.gov today: My need was addressed. | Strongly Disagree | 6a | strongly_disagree | Y | Radio button, one-up vertical | Skip logic group | 6_Quality | |
| Disagree | 6a | disagree | ||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q022 | us_treasury_irs_irs_spanish_v3_6a_oe_need | 6a | Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | N | Text area, <255 character limit | Skip logic group | 6A_OE Need | |||
| ZAK8419Q023 | us_treasury_irs_irs_spanish_v3_7_ease | It was easy to complete what I needed to do. | Strongly Disagree | strongly_disagree | Y | Radio button, one-up vertical | 7_Ease | |||
| Disagree | disagree | |||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q024 | us_treasury_irs_irs_spanish_v3_8_efficiency | It took a reasonable amount of time to do what I needed to do. | Strongly Disagree | strongly_disagree | Y | Radio button, one-up vertical | 8_Efficiency | |||
| Disagree | disagree | |||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q025 | us_treasury_irs_irs_spanish_v3_9_confidence | This interaction increased my confidence in the IRS. | Strongly Disagree | strongly_disagree | Y | Radio button, one-up vertical | 9_Confidence | |||
| Disagree | disagree | |||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q026 | us_treasury_irs_irs_spanish_v3_10_login | Were you able to log in to (or create an account for) any IRS online tool today? | I did not have to log in or create an account | i_did_not_have_to_log_in_or_create_an_account | N | Radio button, one-up vertical | Skip logic group | 10_Login | ||
| I successfully logged in or created an account | 10b | i_successfully_logged_in_or_created_an_account | ||||||||
| I was unable to log in or create an account | 10a | i_was_unable_to_log_in_or_create_an_account | ||||||||
| ZAK8419Q027 | us_treasury_irs_irs_spanish_v3_10a_oe_login | 10a | What prevented you from logging into an IRS online tool today? (Please don't provide any personal information in your response) | N | Text area, no character limit | Skip logic group | 10A_OE Login | |||
| ZAK8419Q028 | us_treasury_irs_irs_spanish_v3_10b_online_tool | 10b | Which IRS online tool(s) did you use today? (Select all that apply) | My account | my_account | N | Checkbox, one-up vertical | Skip logic group | 10B_Online Tool | |
| Direct pay | direct_pay | |||||||||
| Where's My Refund | wheres_my_refund | |||||||||
| Get Transcript | get_transcript | |||||||||
| Other | 10c | other | ||||||||
| ZAK8419Q029 | us_treasury_irs_irs_spanish_v3_10c_oe_online_tool | 10c | Please specify which online tools you used today: | Text area, <100 character limit | Skip logic group | 10C_OE Online Tool | ||||
| ZAK8419Q030 | us_treasury_irs_irs_spanish_v3_11_information | How did you look for information today? (Select all that apply) | Search engine (such as Google or Bing) brought me to IRS website | search_engine_such_as_google_or_bing_brought_me_to_irs_website | N | Checkbox, one-up vertical | Skip logic group | 11_Information | ||
| Used IRS website search | 11a | used_irs_website_search | ||||||||
| Navigated through IRS website menu and/or links | 11c | navigated_through_irs_website_menu_and_or_links | ||||||||
| Typed link directly into the browser or bookmarked link | typed_link_directly_into_the_browser_or_bookmarked_link | |||||||||
| Other | other | |||||||||
| ZAK8419Q031 | us_treasury_irs_irs_spanish_v3_11a_search | 11a | How was your search experience today? | I found what I was looking for in the Top Recommendations | i_found_what_i_was_looking_for_in_the_top_recommendations | N | Radio button, one-up vertical | Skip logic group | 11A_Search | |
| Search delivered a helpful set of results | search_delivered_a_helpful_set_of_results | |||||||||
| I was able to find what I searched for, but it wasn’t easy | 11b | i_was_able_to_find_what_i_searched_for_but_it_wasn’t_easy | ||||||||
| Search did not deliver a helpful set of results | 11b | search_did_not_deliver_a_helpful_set_of_results | ||||||||
| ZAK8419Q032 | us_treasury_irs_irs_spanish_v3_11b_oe_search_term | 11b | What specific search term(s) did you use to find information on IRS.gov? | N | Text area, <100 character limit | Skip logic group | 11B_OE Search Term | |||
| ZAK8419Q033 | us_treasury_irs_irs_spanish_v3_11c_navigation | 11c | How was your navigation experience today? (Select all that apply) | I did not encounter any difficulties with site navigation | i_did_not_encounter_any_difficulties_with_site_navigation | N | Checkbox, one-up vertical | Skip logic group | ||
| Navigation got more confusing as I got deeper into the site | navigation_got_more_confusing_as_i_got_deeper_into_the_site | 11C_Navigation | ||||||||
| Expected links were not present on pages | expected_links_were_not_present_on_pages | |||||||||
| Links did not take me where I expected | links_did_not_take_me_where_i_expected | |||||||||
| I was unsure where I should be clicking within the site | i_was_unsure_where_i_should_be_clicking_within_the_site | |||||||||
| Encountered technical difficulties (links didn't work, received error messages, etc.) | encountered_technical_difficulties_links_didnt_work_received_error_messages_etc | |||||||||
| ZAK8419Q034 | us_treasury_irs_irs_spanish_v3_12_frequency | In the past year, about how often did you visit IRS.gov? | This is my first time | this_is_my_first_time | N | Radio button, one-up vertical | 12_Frequency | |||
| About once a week or more | about_once_a_week_or_more | |||||||||
| About once a month | about_once_a_month | |||||||||
| Every 6 months or less | every_6_months_or_less | |||||||||
| About once a year | about_once_a_year | |||||||||
| Less than once a year | less_than_once_a_year | |||||||||
| ZAK8419Q035 | us_treasury_irs_irs_spanish_v3_13_oe_improvement | If you could change or improve one thing about this website what would it be? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | N | Text area, no character limit | 13_OE Improvement |
Sheet 6: CQs_EN (2020-04-21)
| Model Name | IRS Spanish V3 |
|
||||||||
| Model ID | gJFodIIEIgw1RgkMUU5o5A4C | Underlined & Italicized: Re-order | ||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||||
| Date | Blue: Reword | |||||||||
| QID | AP Question Tag | Skip From | Question Text | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| ZAK8419Q001 | us_treasury_irs_irs_spanish_v3_1_role | I am visiting IRS.gov today as ... | An individual taxpayer (myself, my household, family member, etc.) | 2 | an_individual_taxpayer_myself_my_household_family_member_etc | Y | Radio button, one-up vertical | Skip logic group | 1_Role | |
| A business (corporation, partnership, small business, employee, etc.) | a_business_corporation_partnership_small_business_employee_etc | |||||||||
| A charity or non-profit organization (tax exempt entity, government entity, employee, etc.) | a_charity_or_non_profit_organization_tax_exempt_entity_government_entity_employee_etc | |||||||||
| A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.) | a_tax_professional_accountant_attorney_bank_trust_officer_enrolled_agent_tax_consultant_tax_preparer_etc | |||||||||
| Other | 1a | other | ||||||||
| ZAK8419Q002 | us_treasury_irs_irs_spanish_v3_1a_other_role | 1a | Please specify what best describes your role today: | N | Text field, <100 char | Skip logic group | 1A_Other Role | |||
| ZAK8419Q003 | us_treasury_irs_irs_spanish_v3_2_individual_roles | 2 | Do any of these situations apply to you? (Select all that apply.) | Standard 1040 Filer (Wage/salary receiving employee) | standard_1040_filer_wage_salary_receiving_employee | N | Check box, one-up vertical | Skip logic group | 2_Individual Roles | |
| Retired | retired | |||||||||
| Have self-employment income (1099) | have_self_employment_income_1099 | |||||||||
| Foreign National Living in the US | foreign_national_living_in_the_us | |||||||||
| US Taxpayer living abroad | us_taxpayer_living_abroad | |||||||||
| Parent acting on behalf of a child | parent_acting_on_behalf_of_a_child | |||||||||
| Active duty military | active_duty_military | |||||||||
| Acting on behalf of a deceased person and/or estate | acting_on_behalf_of_a_deceased_person_and_or_estate | |||||||||
| Disability recipients | disability_recipients | |||||||||
| Other | 2a | other | ||||||||
| ZAK8419Q004 | us_treasury_irs_irs_spanish_v3_2a_other_individual_roles | 2a | Please describe your tax role/situation: | N | Text field, <100 char | Skip logic group | 2A_Other Individual Roles | |||
| ZAK8419Q005 | us_treasury_irs_irs_spanish_v3_3_reason | What was your main reason for visiting IRS.gov today? | Tax forms, publications, or instructions | 4d | tax_forms_publications_or_instructions | Y | Radio button, one-up vertical | Skip logic group | 3_Reason | |
| Refund status or refund information | 4b | refund_status_or_refund_information | ||||||||
| Filing or filing information | filing_or_filing_information | |||||||||
| Payments or balance info (make a payment, payment agreements, check balance, find payment info, etc.) | 4a | payments_or_balance_info_make_a_payment_payment_agreements_check_balance_find_payment_info_etc | ||||||||
| Tax records (tax transcript, account transcript, etc.) | 4c | tax_records_tax_transcript_account_transcript_etc | ||||||||
| Other | 3a | other | ||||||||
| ZAK8419Q006 | us_treasury_irs_irs_spanish_v3_3a_reason_ii | 3a | What was your main reason for visiting IRS.gov today? | Tools for tax professionals (e.g., e-services) | tools_for_tax_professionals_eg_e_services | Y | Radio button, one-up vertical | Skip logic group | 3A_Reason II | |
| Free File information | free_file_information | |||||||||
| Tax Identification Number (EIN, PTIN, ITIN, etc.) | 4f | tax_identification_number_ein_ptin_itin_etc | ||||||||
| Penalties | 4e | penalties | ||||||||
| Credits and deduction information | credits_and_deduction_information | |||||||||
| Amended tax return status or amend my previously filed return | amended_tax_return_status_or_amend_my_previously_filed_return | |||||||||
| Identity theft, fraud, or scams | identity_theft_fraud_or_scams | |||||||||
| General tax information | general_tax_information | |||||||||
| Other | 3b | other | ||||||||
| ZAK8419Q007 | us_treasury_irs_irs_spanish_v3_3b_other_reason | 3b | Please specify other reason for visiting: Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | N | Text field, <100 char | Skip logic group | 3B_Other Reason | |||
| ZAK8419Q008 | us_treasury_irs_irs_spanish_v3_4a_payments | 4a | Please indicate which specific payment tasks describe your visit today. (Select all that apply) | Make an online payment | make_an_online_payment | Y | Checkbox, one-up vertical | Skip logic group | 4A_Payments | |
| Seek information about payment options | seek_information_about_payment_options | |||||||||
| Set up an installment agreement or online payment agreement | set_up_an_installment_agreement_or_online_payment_agreement | |||||||||
| Look-up, modify, or cancel an existing payment | look_up_modify_or_cancel_an_existing_payment | |||||||||
| Look-up, modify, or cancel an existing payment agreement | look_up_modify_or_cancel_an_existing_payment_agreement | |||||||||
| Check my account balance | check_my_account_balance | |||||||||
| View my payment history | view_my_payment_history | |||||||||
| Other | 4aa | other | ||||||||
| ZAK8419Q009 | us_treasury_irs_irs_spanish_v3_4aa_other_payments | 4aa | Please specify your other payment task: | N | Text field, <100 char | Skip logic group | 4AA_Other Payments | |||
| ZAK8419Q010 | us_treasury_irs_irs_spanish_v3_4b_refund | 4b | Please indicate which specific refund tasks describe your visit today. (Select all that apply) | Check status of refund | check_status_of_refund | Y | Checkbox, one-up vertical | Skip logic group | 4B_Refund | |
| General information about tax refunds | general_information_about_tax_refunds | |||||||||
| Review refund FAQs | review_refund_faqs | |||||||||
| Other | 4ba | other | ||||||||
| ZAK8419Q011 | us_treasury_irs_irs_spanish_v3_4ba_other_refund | 4ba | Please specify you other refund task: | N | Text field, <100 char | Skip logic group | 4BA_Other Refund | |||
| ZAK8419Q012 | us_treasury_irs_irs_spanish_v3_4c_transcript | 4c | Please indicate which specific tax records tasks describe your visit today. (Select all that apply) | Download a copy of a transcript | download_a_copy_of_a_transcript | Y | Checkbox, one-up vertical | Skip logic group | 4C_Transcript | |
| Order a transcript in the mail | order_a_transcript_in_the_mail | |||||||||
| Find info about transcripts | find_info_about_transcripts | |||||||||
| Obtain my adjusted gross income (AGI) from a previous year | obtain_my_adjusted_gross_income_agi_from_a_previous_year | |||||||||
| Obtain my filing status from a previous year | obtain_my_filing_status_from_a_previous_year | |||||||||
| View my current or prior year return | view_my_current_or_prior_year_return | |||||||||
| View my balance and payment history | view_my_balance_and_payment_history | |||||||||
| Other | 4ca | other | ||||||||
| ZAK8419Q013 | us_treasury_irs_irs_spanish_v3_4ca_other_transcript | 4ca | Please specify your other tax records task: | N | Text field, <100 char | Skip logic group | 4CA_Other Transcript | |||
| ZAK8419Q014 | us_treasury_irs_irs_spanish_v3_4d_forms | 4d | Please indicate which specific forms, publications or instructions tasks describe your visit today. (Select all that apply) | Download current year tax forms | download_current_year_tax_forms | Y | Checkbox, one-up vertical | Skip logic group | 4D_Forms | |
| Download prior year tax forms | download_prior_year_tax_forms | |||||||||
| Print current year tax forms | print_current_year_tax_forms | |||||||||
| Print prior year tax forms | print_prior_year_tax_forms | |||||||||
| Better understand tax rules and procedures | better_understand_tax_rules_and_procedures | |||||||||
| Order tax forms | order_tax_forms | |||||||||
| e-file my forms | e_file_my_forms | |||||||||
| Find examples of completed forms | find_examples_of_completed_forms | |||||||||
| Other | 4da | other | ||||||||
| ZAK8419Q015 | us_treasury_irs_irs_spanish_v3_4da_other_forms | 4da | Please specify your other forms, publications or instructions task: | N | Text field, <100 char | Skip logic group | 4DA_Other Forms | |||
| ZAK8419Q016 | us_treasury_irs_irs_spanish_v3_4e_penalties | 4e | Please indicate which specific penalties tasks describe your visit today. (Select all that apply) | Learn about penalties for individual taxpayers | learn_about_penalties_for_individual_taxpayers | Y | Checkbox, one-up vertical | Skip logic group | 4E_Penalties | |
| Learn about penalties for small businesses or corporations | learn_about_penalties_for_small_businesses_or_corporations | |||||||||
| Learn how to avoid a penalty | learn_how_to_avoid_a_penalty | |||||||||
| Learn how to compute a penalty | learn_how_to_compute_a_penalty | |||||||||
| Learn about penalty relief criteria | learn_about_penalty_relief_criteria | |||||||||
| Learn how to request penalty relief | learn_how_to_request_penalty_relief | |||||||||
| Learn how to appeal a rejected request for penalty relief | learn_how_to_appeal_a_rejected_request_for_penalty_relief | |||||||||
| Learn about IRA additional tax penalties | learn_about_ira_additional_tax_penalties | |||||||||
| See what penalties I owe and/or the amounts due | see_what_penalties_i_owe_and_or_the_amounts_due | |||||||||
| Make a payment | make_a_payment | |||||||||
| Other | 4ea | other | ||||||||
| ZAK8419Q017 | us_treasury_irs_irs_spanish_v3_4ea_other_penalties | 4ea | Please specify your other penalties task: | N | Text field, <100 char | Skip logic group | 4EA_Other Penalties | |||
| ZAK8419Q018 | us_treasury_irs_irs_spanish_v3_4f_id_number | 4f | What type of identification number did you want to request or find more information about? | Employer Identification Number (EIN) | employer_identification_number_ein | Y | Radio button, one-up vertical | Skip logic group | 4F_ID Number | |
| Preparer Tax Identification Number (PTIN) | preparer_tax_identification_number_ptin | |||||||||
| Electronic Filing Identification Number (EFIN) | electronic_filing_identification_number_efin | |||||||||
| Individual Tax Identification Number (ITIN) | individual_tax_identification_number_itin | |||||||||
| FATCA Identification Number (FIN) or FATCA Entity ID | fatca_identification_number_fin_or_fatca_entity_id | |||||||||
| Identity Protection Personal Identification Number (IP PIN) | identity_protection_personal_identification_number_ip_pin | |||||||||
| Other | 4fa | other | ||||||||
| Not sure/don't know | not_sure_dont_know | |||||||||
| ZAK8419Q019 | us_treasury_irs_irs_spanish_v3_4fa_other_id_number | 4fa | Please specify what identification number information were looking for: | N | Text area, <100 characters | Skip logic group | 4FA_Other ID Number | |||
| ZAK8419Q020 | us_treasury_irs_irs_spanish_v3_5_contact | Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply) | Have not been in contact with the IRS for this reason | have_not_been_in_contact_with_the_irs_for_this_reason | N | Checkbox, one-up vertical | 5_Contact | |||
| Received a notice or letter from the IRS | received_a_notice_or_letter_from_the_irs | |||||||||
| Called the IRS and spoke to a customer service representative | called_the_irs_and_spoke_to_a_customer_service_representative | |||||||||
| Called the IRS and used the automated phone system to get information | called_the_irs_and_used_the_automated_phone_system_to_get_information | |||||||||
| Visited an IRS office (Taxpayer Assistance Center) | visited_an_irs_office_taxpayer_assistance_center | |||||||||
| Visited IRS.gov | visited_irsgov | |||||||||
| ZAK8419Q021 | us_treasury_irs_irs_spanish_v3_6_quality | Please rate your agreement with the following statements about your visit to IRS.gov today: My need was addressed. | Strongly Disagree | 6a | strongly_disagree | Y | Radio button, one-up vertical | Skip logic group | 6_Quality | |
| Disagree | 6a | disagree | ||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q022 | us_treasury_irs_irs_spanish_v3_6a_oe_need | 6a | Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | N | Text area, <255 character limit | Skip logic group | 6A_OE Need | |||
| ZAK8419Q023 | us_treasury_irs_irs_spanish_v3_7_ease | It was easy to complete what I needed to do. | Strongly Disagree | strongly_disagree | Y | Radio button, one-up vertical | 7_Ease | |||
| Disagree | disagree | |||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q024 | us_treasury_irs_irs_spanish_v3_8_efficiency | It took a reasonable amount of time to do what I needed to do. | Strongly Disagree | strongly_disagree | Y | Radio button, one-up vertical | 8_Efficiency | |||
| Disagree | disagree | |||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q025 | us_treasury_irs_irs_spanish_v3_9_confidence | This interaction increased my confidence in the IRS. | Strongly Disagree | strongly_disagree | Y | Radio button, one-up vertical | 9_Confidence | |||
| Disagree | disagree | |||||||||
| Neutral | neutral | |||||||||
| Agree | agree | |||||||||
| Strongly Agree | strongly_agree | |||||||||
| ZAK8419Q026 | us_treasury_irs_irs_spanish_v3_10_login | Were you able to log in to (or create an account for) any IRS online tool today? | I did not have to log in or create an account | i_did_not_have_to_log_in_or_create_an_account | N | Radio button, one-up vertical | Skip logic group | 10_Login | ||
| I successfully logged in or created an account | 10b | i_successfully_logged_in_or_created_an_account | ||||||||
| I was unable to log in or create an account | 10a | i_was_unable_to_log_in_or_create_an_account | ||||||||
| ZAK8419Q027 | us_treasury_irs_irs_spanish_v3_10a_oe_login | 10a | What prevented you from logging into an IRS online tool today? (Please don't provide any personal information in your response) | N | Text area, no character limit | Skip logic group | 10A_OE Login | |||
| ZAK8419Q028 | us_treasury_irs_irs_spanish_v3_10b_online_tool | 10b | Which IRS online tool(s) did you use today? (Select all that apply) | My account | my_account | N | Checkbox, one-up vertical | Skip logic group | 10B_Online Tool | |
| Direct pay | direct_pay | |||||||||
| Where's My Refund | wheres_my_refund | |||||||||
| Get Transcript | get_transcript | |||||||||
| Other | 10c | other | ||||||||
| ZAK8419Q029 | us_treasury_irs_irs_spanish_v3_10c_oe_online_tool | 10c | Please specify which online tools you used today: | Text area, <100 character limit | Skip logic group | 10C_OE Online Tool | ||||
| ZAK8419Q030 | us_treasury_irs_irs_spanish_v3_11_information | How did you look for information today? (Select all that apply) | Search engine (such as Google or Bing) brought me to IRS website | search_engine_such_as_google_or_bing_brought_me_to_irs_website | N | Checkbox, one-up vertical | Skip logic group | 11_Information | ||
| Used IRS website search | 11a | used_irs_website_search | ||||||||
| Navigated through IRS website menu and/or links | 11c | navigated_through_irs_website_menu_and_or_links | ||||||||
| Typed link directly into the browser or bookmarked link | typed_link_directly_into_the_browser_or_bookmarked_link | |||||||||
| Other | other | |||||||||
| ZAK8419Q031 | us_treasury_irs_irs_spanish_v3_11a_search | 11a | How was your search experience today? | I found what I was looking for in the Top Recommendations | i_found_what_i_was_looking_for_in_the_top_recommendations | N | Radio button, one-up vertical | Skip logic group | 11A_Search | |
| Search delivered a helpful set of results | search_delivered_a_helpful_set_of_results | |||||||||
| I was able to find what I searched for, but it wasn’t easy | 11b | i_was_able_to_find_what_i_searched_for_but_it_wasn’t_easy | ||||||||
| Search did not deliver a helpful set of results | 11b | search_did_not_deliver_a_helpful_set_of_results | ||||||||
| ZAK8419Q032 | us_treasury_irs_irs_spanish_v3_11b_oe_search_term | 11b | What specific search term(s) did you use to find information on IRS.gov? | N | Text area, <100 character limit | Skip logic group | 11B_OE Search Term | |||
| ZAK8419Q033 | us_treasury_irs_irs_spanish_v3_11c_navigation | 11c | How was your navigation experience today? (Select all that apply) | I did not encounter any difficulties with site navigation | i_did_not_encounter_any_difficulties_with_site_navigation | N | Checkbox, one-up vertical | Skip logic group | ||
| Navigation got more confusing as I got deeper into the site | navigation_got_more_confusing_as_i_got_deeper_into_the_site | 11C_Navigation | ||||||||
| Expected links were not present on pages | expected_links_were_not_present_on_pages | |||||||||
| Links did not take me where I expected | links_did_not_take_me_where_i_expected | |||||||||
| I was unsure where I should be clicking within the site | i_was_unsure_where_i_should_be_clicking_within_the_site | |||||||||
| Encountered technical difficulties (links didn't work, received error messages, etc.) | encountered_technical_difficulties_links_didnt_work_received_error_messages_etc | |||||||||
| ZAK8419Q034 | us_treasury_irs_irs_spanish_v3_12_frequency | In the past year, about how often did you visit IRS.gov? | This is my first time | this_is_my_first_time | N | Radio button, one-up vertical | 12_Frequency | |||
| About once a week or more | about_once_a_week_or_more | |||||||||
| About once a month | about_once_a_month | |||||||||
| Every 6 months or less | every_6_months_or_less | |||||||||
| About once a year | about_once_a_year | |||||||||
| Less than once a year | less_than_once_a_year | |||||||||
| ZAK8419Q035 | us_treasury_irs_irs_spanish_v3_13_oe_improvement | If you could change or improve one thing about this website what would it be? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | N | Text area, no character limit | 13_OE Improvement |
Sheet 7: Custom Questions_SP
| Model Name | IRS Spanish V3 |
|
||||||||||
| Model ID | gJFodIIEIgw1RgkMUU5o5A4C | Underlined & Italicized: Re-order | ||||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||||||
| Date | Blue: Reword | |||||||||||
| QID | AP Question Tag | Skip From | Question Text | Question Text | Answer Choices | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| ZAK8419Q001 | us_treasury_irs_irs_spanish_v3_1_role | I am visiting IRS.gov today as ... | Visito IRS.gov/espanol hoy como…. | An individual taxpayer (myself, my household, family member, etc.) | Un contribuyente individual (yo mismo, mi unidad familiar, miembro de la familia, etcétera) | 2 | an_individual_taxpayer_myself_my_household_family_member_etc | Y | Radio button, one-up vertical | Skip logic group | 1_Role | |
| A business (corporation, partnership, small business, employee, etc.) | Un negocio (sociedad anónima, sociedad colectiva, negocio pequeño, empleado, etcétera) | a_business_corporation_partnership_small_business_employee_etc | ||||||||||
| A charity or non-profit organization (tax exempt entity, government entity, employee, etc.) | Una organización caritativa o sin fines de lucro (entidad exenta de impuestos, entidad gubernamental, empleado, etcétera) | a_charity_or_non_profit_organization_tax_exempt_entity_government_entity_employee_etc | ||||||||||
| A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.) | Un profesional de impuestos (contable, abogado, oficial de fideicomisos bancarios, agente inscrito, asesor de impuestos, preparador de impuestos, etcétera_ | a_tax_professional_accountant_attorney_bank_trust_officer_enrolled_agent_tax_consultant_tax_preparer_etc | ||||||||||
| Other | Otros | 1a | other | |||||||||
| ZAK8419Q002 | us_treasury_irs_irs_spanish_v3_1a_other_role | 1a | Please specify what best describes your role today: | Por favor, indique lo que mejor describa su rol hoy: | N | Text field, <100 char | Skip logic group | 1a_Other Role | ||||
| ZAK8419Q003 | us_treasury_irs_irs_spanish_v3_2_individual_roles | 2 | Do any of these situations apply to you? (Select all that apply.) | ¿Alguna de estas circunstancias se aplica a usted? (Seleccione todas las que correspondan) | Standard 1040 Filer (Wage/salary receiving employee) | Contribuyente del 1040 estándar (empleado que recibe sueldos/salarios) | standard_1040_filer_wage_salary_receiving_employee | N | Check box, one-up vertical | Skip logic group | 2_Individual Roles | |
| Retired | Jubilado | retired | ||||||||||
| Have self-employment income (1099) | Tiene ingresos del trabajo por cuenta propia (1099) | have_self_employment_income_1099 | ||||||||||
| Foreign National Living in the US | Ciudadano extranjero que vive en los Estados Unidos | foreign_national_living_in_the_us | ||||||||||
| US Taxpayer living abroad | Contribuyente estadounidense que vive en el extranjero | us_taxpayer_living_abroad | ||||||||||
| Parent acting on behalf of a child | Padre que actúa en nombre de un hijo | parent_acting_on_behalf_of_a_child | ||||||||||
| Active duty military | Militar en servicio activo | active_duty_military | ||||||||||
| Acting on behalf of a deceased person and/or estate | Actúa en nombre de una persona fallecida y/o un caudal hereditario | acting_on_behalf_of_a_deceased_person_and_or_estate | ||||||||||
| Disability recipients | Beneficiario de compensación por discapacidad | disability_recipients | ||||||||||
| Other | Otros | 2a | other | |||||||||
| ZAK8419Q004 | us_treasury_irs_irs_spanish_v3_2a_other_individual_roles | 2a | Please describe your tax role/situation: | Por favor, describa su situación/propósito tributario: | N | Text field, <100 char | Skip logic group | 2a_Other Individual Roles | ||||
| ZAK8419Q005 | us_treasury_irs_irs_spanish_v3_3_reason | What was your main reason for visiting IRS.gov today? | ¿Cuál fue su propósito principal para visitar IRS.gov/espanol hoy? | Tax forms, publications, or instructions | Formularios, publicaciones o instrucciones tributarios | 4d | tax_forms_publications_or_instructions | Y | Radio button, one-up vertical | Skip logic group | 3_Reason | |
| Economic impact payment Information | Información sobre el pago de impacto económico | |||||||||||
| Refund status | Estado del reembolso | 4b | refund_status_or_refund_information | |||||||||
| Filing or filing information | Presentación o información sobre la presentación | filing_or_filing_information | ||||||||||
| Payments, payment plans or balance information | Pagos, planes de pago o información de saldo | 4a | payments_or_balance_info_make_a_payment_payment_agreements_check_balance_find_payment_info_etc | |||||||||
| Tax records (tax transcript, account transcript, etc.) | Registros tributarios (transcripción de impuestos, transcripción de la cuenta, etcétera) | 4c | tax_records_tax_transcript_account_transcript_etc | |||||||||
| Other | Otros | 3a | other | |||||||||
| ZAK8419Q006 | us_treasury_irs_irs_spanish_v3_3a_reason_ii | 3a | What was your main reason for visiting IRS.gov today? | ¿Cuál fue su motivo principal para visitar IRS.gov/espanol hoy? | Tools for tax professionals (e.g., e-services) | Herramientas para los profesionales de impuestos (por ejemplo, servicios electrónicos) | tools_for_tax_professionals_eg_e_services | Y | Radio button, one-up vertical | Skip logic group | 3_Reason II | |
| Free File information | Información sobre Free File | free_file_information | ||||||||||
| Tax Identification Number (EIN, PTIN, ITIN, etc.) | Número de identificación tributaria (EIN, PTIN, ITIN, etcétera) | 4f | tax_identification_number_ein_ptin_itin_etc | |||||||||
| Penalties | Multas | 4e | penalties | |||||||||
| Credits and deduction information | Información sobre los créditos y deducciones | credits_and_deduction_information | ||||||||||
| Amended tax return status or information | Estado o información sobre la declaración de impuestos enmendada | amended_tax_return_status_or_amend_my_previously_filed_return | ||||||||||
| Identity theft, fraud, or scams | Robo de identidad, fraude o estafas | identity_theft_fraud_or_scams | ||||||||||
| General tax information | Información tributaria general | general_tax_information | ||||||||||
| Other | Otros | 3b | other | |||||||||
| ZAK8419Q007 | us_treasury_irs_irs_spanish_v3_3b_other_reason | 3b | Please specify other reason for visiting: Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | Por favor, especifique otro motivo para la visita: Por favor, no proporcione ninguna información personal (nombre, número de Seguro Social, etc.) en las secciones de "comentarios" de esta encuesta. | N | Text field, <100 char | Skip logic group | 3B_Other Reason | ||||
| ZAK8419Q008 | us_treasury_irs_irs_spanish_v3_4a_payments | 4a | Please indicate which specific payment tasks describe your visit today. (Select all that apply) | Por favor, indique qué tareas de pago específicas describen su visita hoy. (Seleccione todas las que correspondan) | Make an online payment | Realizar un pago en línea | make_an_online_payment | Y | Checkbox, one-up vertical | Skip logic group | 4A_Payments | |
| Seek information about payment options | Buscar información sobre las opciones de pago | seek_information_about_payment_options | ||||||||||
| Set up an installment agreement or online payment agreement | Establecer un plan de pagos a plazos o un acuerdo de pagos en línea | set_up_an_installment_agreement_or_online_payment_agreement | ||||||||||
| Look-up, modify, or cancel an existing payment | Buscar, modificar o cancelar un pago actual | look_up_modify_or_cancel_an_existing_payment | ||||||||||
| Look-up, modify, or cancel an existing payment agreement | Buscar, modificar o cancelar un plan de pagos actual | look_up_modify_or_cancel_an_existing_payment_agreement | ||||||||||
| Check my account balance | Verificar el saldo de mi cuenta | check_my_account_balance | ||||||||||
| View my payment history | Ver mi historial de pagos | view_my_payment_history | ||||||||||
| Seek contact information | Buscar información de contacto | |||||||||||
| Other | Otros | 4aa | other | |||||||||
| ZAK8419Q009 | us_treasury_irs_irs_spanish_v3_4aa_other_payments | 4aa | Please specify your other payment task: | Por favor, especifique su otra tarea de pago: | N | Text field, <100 char | Skip logic group | 4AA_Other Payments | ||||
| ZAK8419Q010 | us_treasury_irs_irs_spanish_v3_4b_refund | 4b | Please indicate which specific refund tasks describe your visit today. (Select all that apply) | Por favor, indique qué tareas de reembolso específicas describen su visita hoy. (Seleccione todas las que correspondan) | Check status of refund | Verificar el estado del reembolso | check_status_of_refund | Y | Checkbox, one-up vertical | Skip logic group | 4B_Refund | |
| General information about tax refunds | Información general sobre los reembolsos tributarios | general_information_about_tax_refunds | ||||||||||
| Review refund FAQs | Revisar las preguntas frecuentes sobre reembolsos (FAQ, por sus siglas en inglés) | review_refund_faqs | ||||||||||
| Other | Otros | 4ba | other | |||||||||
| ZAK8419Q011 | us_treasury_irs_irs_spanish_v3_4ba_other_refund | 4ba | Please specify you other refund task: | Por favor, especifique su otra tarea de reembolso: | N | Text field, <100 char | Skip logic group | 4BA_Other Refund | ||||
| ZAK8419Q012 | us_treasury_irs_irs_spanish_v3_4c_transcript | 4c | Please indicate which specific tax records tasks describe your visit today. (Select all that apply) | Por favor, indique qué tareas sobre los registros tributarios específicos describen su visita hoy. (Seleccione todas las que correspondan) | Download a copy of a transcript | Descargar una copia de una transcripción | download_a_copy_of_a_transcript | Y | Checkbox, one-up vertical | Skip logic group | 4C_Transcript | |
| Order a transcript in the mail | Solicitar una transcripción por correo | order_a_transcript_in_the_mail | ||||||||||
| Find info about transcripts | Encontrar información sobre las transcripciones | find_info_about_transcripts | ||||||||||
| Obtain my adjusted gross income (AGI) from a previous year | Obtener mis ingresos brutos ajustados (AGI, por sus siglas en inglés) de un año anterior | obtain_my_adjusted_gross_income_agi_from_a_previous_year | ||||||||||
| Obtain my filing status from a previous year | Obtener mi estado civil para efectos de la declaración de un año anterior | obtain_my_filing_status_from_a_previous_year | ||||||||||
| View my current or prior year return | Ver mi declaración actual o del año anterior | view_my_current_or_prior_year_return | ||||||||||
| View my balance and payment history | Ver mi saldo y mi historial de pagos | view_my_balance_and_payment_history | ||||||||||
| Other | Otros | 4ca | other | |||||||||
| ZAK8419Q013 | us_treasury_irs_irs_spanish_v3_4ca_other_transcript | 4ca | Please specify your other tax records task: | Por favor, especifique su otra tarea sobre los registros tributarios: | N | Text field, <100 char | Skip logic group | 4CA_Other Transcript | ||||
| ZAK8419Q014 | us_treasury_irs_irs_spanish_v3_4d_forms | 4d | Please indicate which specific forms, publications or instructions tasks describe your visit today. (Select all that apply) | Por favor, indique qué tareas de formularios, publicaciones o instrucciones específicas describen su visita hoy. (Seleccione todas las que correspondan) | Download current year tax forms | Descargar los formularios tributarios del año actual | download_current_year_tax_forms | Y | Checkbox, one-up vertical | Skip logic group | 4D_Forms | |
| Download prior year tax forms | Descargar los formularios tributarios del año anterior | download_prior_year_tax_forms | ||||||||||
| Print current year tax forms | Imprimir los formularios tributarios del año actual | print_current_year_tax_forms | ||||||||||
| Print prior year tax forms | Imprimir los formularios tributarios del año anterior | print_prior_year_tax_forms | ||||||||||
| Better understand tax rules and procedures | Comprender mejor las normas y los procedimientos tributarios | better_understand_tax_rules_and_procedures | ||||||||||
| Order tax forms | Ordenar los formularios tributarios | order_tax_forms | ||||||||||
| e-file my forms | E-file mis formularios | e_file_my_forms | ||||||||||
| Find examples of completed forms | Encontrar ejemplos de formularios completados | find_examples_of_completed_forms | ||||||||||
| Other | Otros | 4da | other | |||||||||
| ZAK8419Q015 | us_treasury_irs_irs_spanish_v3_4da_other_forms | 4da | Please specify your other forms, publications or instructions task: | Por favor, especifique sus tareas de otros formularios, publicaciones o instrucciones: | N | Text field, <100 char | Skip logic group | 4DA_Other Forms | ||||
| ZAK8419Q016 | us_treasury_irs_irs_spanish_v3_4e_penalties | 4e | Please indicate which specific penalties tasks describe your visit today. (Select all that apply) | Por favor, indique qué tareas de multas específicas describen su visita hoy. (Seleccione todas las que correspondan) | Learn about penalties for individual taxpayers | Obtener información sobre las multas para contribuyentes individuales | learn_about_penalties_for_individual_taxpayers | Y | Checkbox, one-up vertical | Skip logic group | 4E_Penalties | |
| Learn about penalties for small businesses or corporations | Obtener información sobre las multas para empresas pequeñas o sociedades anónimas | learn_about_penalties_for_small_businesses_or_corporations | ||||||||||
| Learn how to avoid a penalty | Obtener información sobre cómo evitar una multa | learn_how_to_avoid_a_penalty | ||||||||||
| Learn how to compute a penalty | Obtener información sobre cómo calcular una multa | learn_how_to_compute_a_penalty | ||||||||||
| Learn about penalty relief criteria | Obtener información sobre los criterios de alivio de multas | learn_about_penalty_relief_criteria | ||||||||||
| Learn how to request penalty relief | Obtener información sobre cómo solicitar el alivio de multas | learn_how_to_request_penalty_relief | ||||||||||
| Learn how to appeal a rejected request for penalty relief | Obtener información sobre cómo apelar una solicitud denegada de alivio de multas | learn_how_to_appeal_a_rejected_request_for_penalty_relief | ||||||||||
| Learn about IRA additional tax penalties | Obtener información acerca de las multas tributarias adicionales sobre las IRA | learn_about_ira_additional_tax_penalties | ||||||||||
| See what penalties I owe and/or the amounts due | Ver qué multas adeudo y/o las cantidades adeudadas | see_what_penalties_i_owe_and_or_the_amounts_due | ||||||||||
| Make a payment | Realizar un pago | make_a_payment | ||||||||||
| Other | Otros | 4ea | other | |||||||||
| ZAK8419Q017 | us_treasury_irs_irs_spanish_v3_4ea_other_penalties | 4ea | Please specify your other penalties task: | Por favor, especifique su otra tarea de multas: | N | Text field, <100 char | Skip logic group | 4EA_Other Penalties | ||||
| ZAK8419Q018 | us_treasury_irs_irs_spanish_v3_4f_id_number | 4f | What type of identification number did you want to request or find more information about? | ¿Sobre qué tipo de número de identificación deseaba solicitar u obtener más información? | Employer Identification Number (EIN) | Número de identificación del empleador (EIN, por sus siglas en inglés) | employer_identification_number_ein | Y | Radio button, one-up vertical | Skip logic group | 4F_ID Number | |
| Preparer Tax Identification Number (PTIN) | Número de identificación tributaria del preparador de impuestos (PTIN, por sus siglas en inglés) | preparer_tax_identification_number_ptin | ||||||||||
| Electronic Filing Identification Number (EFIN) | Número de identificación de presentación electrónica (EFIN, por sus siglas en inglés) | electronic_filing_identification_number_efin | ||||||||||
| Individual Tax Identification Number (ITIN) | Número de identificación personal del contribuyente (ITIN, por sus siglas en inglés) | individual_tax_identification_number_itin | ||||||||||
| FATCA Identification Number (FIN) or FATCA Entity ID | Número de identificación de la FATCA (FIN, por sus siglas en inglés) o identificación de entidad de la Ley de Cumplimiento Tributario de Cuentas en el Extranjero (FATCA, por sus siglas en inglés) | fatca_identification_number_fin_or_fatca_entity_id | ||||||||||
| Identity Protection Personal Identification Number (IP PIN) | Número de identificación personal para la protección de la identidad (IP PIN, por sus siglas en inglés) | identity_protection_personal_identification_number_ip_pin | ||||||||||
| Other | Otros | 4fa | other | |||||||||
| Not sure/don't know | No estoy seguro/no tengo conocimiento | not_sure_dont_know | ||||||||||
| ZAK8419Q019 | us_treasury_irs_irs_spanish_v3_4fa_other_id_number | 4fa | Please specify what identification number information were looking for: | Por favor, especifique qué información de número de identificación buscaba: | N | Text area, <100 characters | Skip logic group | 4FA_Other ID Number | ||||
| ZAK8419Q020 | us_treasury_irs_irs_spanish_v3_5_contact | Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply) | Antes de esta visita, ¿qué comunicación ha tenido con el IRS sobre su propósito principal para visitar? (Seleccione todas las que correspondan) | Have not been in contact with the IRS for this reason | Ninguna comunicación con el IRS por este asunto | have_not_been_in_contact_with_the_irs_for_this_reason | N | Checkbox, one-up vertical | 5_Contact | |||
| Received a notice or letter from the IRS | Recibió un aviso o carta del IRS | received_a_notice_or_letter_from_the_irs | ||||||||||
| Called the IRS and spoke to a customer service representative | Llamó al IRS y habló con un representante de servicio al cliente | called_the_irs_and_spoke_to_a_customer_service_representative | ||||||||||
| Called the IRS and used the automated phone system to get information | Llamó al IRS y utilizó el sistema de teléfono automatizado para obtener información | called_the_irs_and_used_the_automated_phone_system_to_get_information | ||||||||||
| Visited an IRS office (Taxpayer Assistance Center) | Visitó una oficina del IRS (Centro de ayuda al contribuyente) | visited_an_irs_office_taxpayer_assistance_center | ||||||||||
| Visited IRS.gov | Visitó IRS.gov/espanol | visited_irsgov | ||||||||||
| ZAK8419Q021 | us_treasury_irs_irs_spanish_v3_6_quality | Please rate your agreement with the following statements about your visit to IRS.gov today: My need was addressed. | Por favor califique su acuerdo con las siguientes declaraciones sobre su visita a IRS.gov hoy: Obtuve lo que buscaba |
Strongly Disagree | Muy en desacuerdo | 6a | strongly_disagree | Y | Radio button, one-up vertical | Skip logic group | 6_Quality | |
| Disagree | En desacuerdo | 6a | disagree | |||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q022 | us_treasury_irs_irs_spanish_v3_6a_oe_need | 6a | Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | ¿Por qué no obtuvo lo que buscaba? Por favor, no proporcione ninguna información personal (nombre, número de Seguro Social, etc.) en las secciones de "comentarios" de esta encuesta. | N | Text area, no character limit | Skip logic group | 6A_OE Need | ||||
| ZAK8419Q023 | us_treasury_irs_irs_spanish_v3_7_ease | It was easy to complete what I needed to do | Fue fácil completar lo que tenía que hacer | Strongly Disagree | Muy en desacuerdo | strongly_disagree | Y | Radio button, one-up vertical | Skip logic group | 7_Ease | ||
| Disagree | En desacuerdo | disagree | ||||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q024 | us_treasury_irs_irs_spanish_v3_8_efficiency | It took a reasonable amount of time to do what I needed to do | Tomó una cantidad de tiempo razonable completar lo que tenía que hacer | Strongly Disagree | Muy en desacuerdo | strongly_disagree | Y | Radio button, one-up vertical | 8_Efficiency | |||
| Disagree | En desacuerdo | disagree | ||||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q025 | us_treasury_irs_irs_spanish_v3_9_confidence | This interaction increased my confidence in the IRS | Esta experiencia aumentó mi confianza en el IRS | Strongly Disagree | Muy en desacuerdo | strongly_disagree | Y | Radio button, one-up vertical | 9_Confidence | |||
| Disagree | En desacuerdo | disagree | ||||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q026 | us_treasury_irs_irs_spanish_v3_10_login | Were you able to log in to (or create an account for) any IRS online tool today? | ¿Pudo usted iniciar sesión (o crear una cuenta) en cualquier herramienta en línea del IRS hoy? | I did not have to log in or create an account | No tuve que iniciar sesión o crear una cuenta | i_did_not_have_to_log_in_or_create_an_account | N | Checkbox, one-up vertical | Skip logic group | 10_Login | ||
| I successfully logged in or created an account | Logré iniciar sesión o crear una cuenta correctamente | 10b | i_successfully_logged_in_or_created_an_account | |||||||||
| I was unable to log in or create an account | No pude iniciar sesión o crear una cuenta | 10a | i_was_unable_to_log_in_or_create_an_account | |||||||||
| ZAK8419Q027 | us_treasury_irs_irs_spanish_v3_10a_oe_login | 10a | What prevented you from logging into an IRS online tool today? (Please don't provide any personal information in your response) | ¿Qué le impidió iniciar sesión en una herramienta en línea del IRS hoy? (Por favor no proporcione ninguna información personal en su respuesta) | 10_OE Login | |||||||
| N | Text area, <100 character limit | Other please specify | ||||||||||
| ZAK8419Q028 | us_treasury_irs_irs_spanish_v3_10b_online_tool | 10b | Which IRS online tool(s) did you use today? (Select all that apply) | ¿Qué herramienta(s) en línea del IRS utilizó usted hoy? (Seleccione todas las que correspondan) | Your account | Mi cuenta | your_account | N | Checkbox, one-up vertical | Skip logic group | 10B_Online Tool | |
| Direct Pay | Direct Pay | direct_pay | ||||||||||
| Where's My Refund | ¿Dónde está mi Reembolso? | wheres_my_refund | ||||||||||
| Get Transcript | Obtener Transcripción | get_transcript | ||||||||||
| Other, please specify: | Otra, por favor indique: | 10c | other | |||||||||
| ZAK8419Q029 | us_treasury_irs_irs_spanish_v3_10c_oe_online_tool | 10c | Please specify which online tools you used today: | Por favor, especifique qué herramientas en línea utilizó hoy: |
N | Text area, <100 character limit | ||||||
| ZAK8419Q030 | us_treasury_irs_irs_spanish_v3_11_information | How did you look for information today? (Select all that apply) | ¿Cómo buscó la información hoy? (Seleccione todos los que correspondan) | Search engine (such as Google or Bing) brought me to IRS website | Un buscador (tal como Google o Bing) me condujo al sitio web del IRS | search_engine_such_as_google_or_bing_brought_me_to_irs_website | N | Radio button, one-up vertical | Skip logic group | 11_Information | ||
| Used IRS website search | Búsqueda en el sitio web del IRS | 11a | used_irs_website_search | |||||||||
| Navigated through IRS website menu and/or links | Navegó a través del menú y/o enlaces del sitio web del IRS | 11c | navigated_through_irs_website_menu_and_or_links | |||||||||
| Typed link directly into the browser or bookmarked link | Ingresó un enlace directamente en el navegador o un enlace marcado favorito | typed_link_directly_into_the_browser_or_bookmarked_link | ||||||||||
| Other | Otros | other | ||||||||||
| ZAK8419Q031 | us_treasury_irs_irs_spanish_v3_11a_search | 11a | How was your search experience today? | ¿Cómo fue su experiencia de búsqueda hoy? | I found what I was looking for in the Top Recommendations | Encontré lo que buscaba en la sección de Las Mejores Recomendaciones | i_found_what_i_was_looking_for_in_the_top_recommendations | N | Checkbox, one-up vertical | Skip logic group | 11A_Search | |
| Search delivered a helpful set of results | La búsqueda dio un conjunto de resultados útiles | search_delivered_a_helpful_set_of_results | ||||||||||
| I was able to find what I searched for, but it wasn’t easy | Pude encontrar lo que buscaba, pero no fue fácil | 11b | i_was_able_to_find_what_i_searched_for_but_it_wasn’t_easy | |||||||||
| Search did not deliver a helpful set of results | La búsqueda no dio un conjunto de resultados útiles | 11b | search_did_not_deliver_a_helpful_set_of_results | |||||||||
| ZAK8419Q032 | us_treasury_irs_irs_spanish_v3_11b_oe_search_term | 11b | What specific search term(s) did you use to find information on IRS.gov? | ¿Qué término(s) específico(s) de búsqueda utilizó usted para encontrar la información en IRS.gov/espanol? | N | Text area, <100 character limit | Skip logic group | 11B_OE Search Term | ||||
| ZAK8419Q033 | us_treasury_irs_irs_spanish_v3_11c_navigation | 11c | How was your navigation experience today? (Select all that apply) | ¿Cómo fue su experiencia de navegación hoy? (Seleccione todos los que correspondan) | I did not encounter any difficulties with site navigation | No encontré ninguna dificultad con la navegación del sitio | i_did_not_encounter_any_difficulties_with_site_navigation | N | Checkbox, one-up vertical | Skip logic group | 11C_Navigation | |
| Navigation got more confusing as I got deeper into the site | La navegación se hizo más confusa a medida que ingresé más profundo al sitio | navigation_got_more_confusing_as_i_got_deeper_into_the_site | ||||||||||
| Expected links were not present on pages | Los enlaces esperados no estaban presentes en las páginas | expected_links_were_not_present_on_pages | ||||||||||
| Links did not take me where I expected | Los enlaces no me llevaron donde esperaba | links_did_not_take_me_where_i_expected | ||||||||||
| I was unsure where I should be clicking within the site | No estaba seguro de dónde debía pulsar dentro del sitio | i_was_unsure_where_i_should_be_clicking_within_the_site | ||||||||||
| Encountered technical difficulties (links didn't work, received error messages, etc.) | Encontré dificultades técnicas (los enlaces no funcionaron, mensajes de error recibidos, etcétera) | encountered_technical_difficulties_links_didnt_work_received_error_messages_etc | ||||||||||
| ZAK8419Q034 | us_treasury_irs_irs_spanish_v3_12_frequency | In the past year, about how often did you visit IRS.gov? | En el año pasado, ¿con qué frecuencia visitó usted IRS.gov/espanol? | This is my first time | Esta es mi primera vez | this_is_my_first_time | N | Radio button, one-up vertical | 12_Frequency | |||
| About once a week or more | Aproximadamente una vez a la semana o más | about_once_a_week_or_more | ||||||||||
| About once a month | Aproximadamente una vez al mes | about_once_a_month | ||||||||||
| Every 6 months or less | Cada 6 meses o menos | every_6_months_or_less | ||||||||||
| About once a year | Aproximadamente una vez al año | about_once_a_year | ||||||||||
| Less than once a year | Menos de una vez al año | less_than_once_a_year | ||||||||||
| ZAK8419Q035 | us_treasury_irs_irs_spanish_v3_13_oe_improvement | If you could change or improve one thing about this website what would it be? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | Si pudiera cambiar una cosa acerca de este sitio web, ¿qué sería? Por favor, no proporcione ninguna información personal (nombre, número de Seguro Social, etc.) en las secciones de "comentarios" de esta encuesta. | N | Text area, no character limit | 13_OE Improvement |
Sheet 8: CQs_SP (2021-06-25)
| Model Name | IRS Spanish V3 |
|
||||||||||
| Model ID | gJFodIIEIgw1RgkMUU5o5A4C | Underlined & Italicized: Re-order | ||||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||||||
| Date | Blue: Reword | |||||||||||
| QID | AP Question Tag | Skip From | Question Text | Question Text | Answer Choices | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| ZAK8419Q001 | us_treasury_irs_irs_spanish_v3_1_role | I am visiting IRS.gov today as ... | Visito IRS.gov/espanol hoy como…. | An individual taxpayer (myself, my household, family member, etc.) | Un contribuyente individual (yo mismo, mi unidad familiar, miembro de la familia, etcétera) | 2 | an_individual_taxpayer_myself_my_household_family_member_etc | Y | Radio button, one-up vertical | Skip logic group | 1_Role | |
| A business (corporation, partnership, small business, employee, etc.) | Un negocio (sociedad anónima, sociedad colectiva, negocio pequeño, empleado, etcétera) | a_business_corporation_partnership_small_business_employee_etc | ||||||||||
| A charity or non-profit organization (tax exempt entity, government entity, employee, etc.) | Una organización caritativa o sin fines de lucro (entidad exenta de impuestos, entidad gubernamental, empleado, etcétera) | a_charity_or_non_profit_organization_tax_exempt_entity_government_entity_employee_etc | ||||||||||
| A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.) | Un profesional de impuestos (contable, abogado, oficial de fideicomisos bancarios, agente inscrito, asesor de impuestos, preparador de impuestos, etcétera_ | a_tax_professional_accountant_attorney_bank_trust_officer_enrolled_agent_tax_consultant_tax_preparer_etc | ||||||||||
| Other | Otros | 1a | other | |||||||||
| ZAK8419Q002 | us_treasury_irs_irs_spanish_v3_1a_other_role | 1a | Please specify what best describes your role today: | Por favor, indique lo que mejor describa su rol hoy: | N | Text field, <100 char | Skip logic group | 1a_Other Role | ||||
| ZAK8419Q003 | us_treasury_irs_irs_spanish_v3_2_individual_roles | 2 | Do any of these situations apply to you? (Select all that apply.) | ¿Alguna de estas circunstancias se aplica a usted? (Seleccione todas las que correspondan) | Standard 1040 Filer (Wage/salary receiving employee) | Contribuyente del 1040 estándar (empleado que recibe sueldos/salarios) | standard_1040_filer_wage_salary_receiving_employee | N | Check box, one-up vertical | Skip logic group | 2_Individual Roles | |
| Retired | Jubilado | retired | ||||||||||
| Have self-employment income (1099) | Tiene ingresos del trabajo por cuenta propia (1099) | have_self_employment_income_1099 | ||||||||||
| Foreign National Living in the US | Ciudadano extranjero que vive en los Estados Unidos | foreign_national_living_in_the_us | ||||||||||
| US Taxpayer living abroad | Contribuyente estadounidense que vive en el extranjero | us_taxpayer_living_abroad | ||||||||||
| Parent acting on behalf of a child | Padre que actúa en nombre de un hijo | parent_acting_on_behalf_of_a_child | ||||||||||
| Active duty military | Militar en servicio activo | active_duty_military | ||||||||||
| Acting on behalf of a deceased person and/or estate | Actúa en nombre de una persona fallecida y/o un caudal hereditario | acting_on_behalf_of_a_deceased_person_and_or_estate | ||||||||||
| Disability recipients | Beneficiario de compensación por discapacidad | disability_recipients | ||||||||||
| Other | Otros | 2a | other | |||||||||
| ZAK8419Q004 | us_treasury_irs_irs_spanish_v3_2a_other_individual_roles | 2a | Please describe your tax role/situation: | Por favor, describa su situación/propósito tributario: | N | Text field, <100 char | Skip logic group | 2a_Other Individual Roles | ||||
| ZAK8419Q005 | us_treasury_irs_irs_spanish_v3_3_reason | What was your main reason for visiting IRS.gov today? | ¿Cuál fue su propósito principal para visitar IRS.gov/espanol hoy? | Tax forms, publications, or instructions | Formularios, publicaciones o instrucciones tributarios | 4d | tax_forms_publications_or_instructions | Y | Radio button, one-up vertical | Skip logic group | 3_Reason | |
| Economic impact payment Information | Información sobre el pago de impacto económico | |||||||||||
| Refund status | Estado del reembolso | 4b | refund_status_or_refund_information | |||||||||
| Filing or filing information | Presentación o información sobre la presentación | filing_or_filing_information | ||||||||||
| Payments, payment plans or balance information | Pagos, planes de pago o información de saldo | 4a | payments_or_balance_info_make_a_payment_payment_agreements_check_balance_find_payment_info_etc | |||||||||
| Tax records (tax transcript, account transcript, etc.) | Registros tributarios (transcripción de impuestos, transcripción de la cuenta, etcétera) | 4c | tax_records_tax_transcript_account_transcript_etc | |||||||||
| Other | Otros | 3a | other | |||||||||
| ZAK8419Q006 | us_treasury_irs_irs_spanish_v3_3a_reason_ii | 3a | What was your main reason for visiting IRS.gov today? | ¿Cuál fue su motivo principal para visitar IRS.gov/espanol hoy? | Tools for tax professionals (e.g., e-services) | Herramientas para los profesionales de impuestos (por ejemplo, servicios electrónicos) | tools_for_tax_professionals_eg_e_services | Y | Radio button, one-up vertical | Skip logic group | 3_Reason II | |
| Free File information | Información sobre Free File | free_file_information | ||||||||||
| Tax Identification Number (EIN, PTIN, ITIN, etc.) | Número de identificación tributaria (EIN, PTIN, ITIN, etcétera) | 4f | tax_identification_number_ein_ptin_itin_etc | |||||||||
| Penalties | Multas | 4e | penalties | |||||||||
| Credits and deduction information | Información sobre los créditos y deducciones | credits_and_deduction_information | ||||||||||
| Amended tax return status or information | Estado o información sobre la declaración de impuestos enmendada | amended_tax_return_status_or_amend_my_previously_filed_return | ||||||||||
| Identity theft, fraud, or scams | Robo de identidad, fraude o estafas | identity_theft_fraud_or_scams | ||||||||||
| General tax information | Información tributaria general | general_tax_information | ||||||||||
| Other | Otros | 3b | other | |||||||||
| ZAK8419Q007 | us_treasury_irs_irs_spanish_v3_3b_other_reason | 3b | Please specify other reason for visiting: Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | Por favor, especifique otro motivo para la visita: Por favor, no proporcione ninguna información personal (nombre, número de Seguro Social, etc.) en las secciones de "comentarios" de esta encuesta. | N | Text field, <100 char | Skip logic group | 3B_Other Reason | ||||
| ZAK8419Q008 | us_treasury_irs_irs_spanish_v3_4a_payments | 4a | Please indicate which specific payment tasks describe your visit today. (Select all that apply) | Por favor, indique qué tareas de pago específicas describen su visita hoy. (Seleccione todas las que correspondan) | Make an online payment | Realizar un pago en línea | make_an_online_payment | Y | Checkbox, one-up vertical | Skip logic group | 4A_Payments | |
| Seek information about payment options | Buscar información sobre las opciones de pago | seek_information_about_payment_options | ||||||||||
| Set up an installment agreement or online payment agreement | Establecer un plan de pagos a plazos o un acuerdo de pagos en línea | set_up_an_installment_agreement_or_online_payment_agreement | ||||||||||
| Look-up, modify, or cancel an existing payment | Buscar, modificar o cancelar un pago actual | look_up_modify_or_cancel_an_existing_payment | ||||||||||
| Look-up, modify, or cancel an existing payment agreement | Buscar, modificar o cancelar un plan de pagos actual | look_up_modify_or_cancel_an_existing_payment_agreement | ||||||||||
| Check my account balance | Verificar el saldo de mi cuenta | check_my_account_balance | ||||||||||
| View my payment history | Ver mi historial de pagos | view_my_payment_history | ||||||||||
| Seek contact information | Buscar información de contacto | |||||||||||
| Other | Otros | 4aa | other | |||||||||
| ZAK8419Q009 | us_treasury_irs_irs_spanish_v3_4aa_other_payments | 4aa | Please specify your other payment task: | Por favor, especifique su otra tarea de pago: | N | Text field, <100 char | Skip logic group | 4AA_Other Payments | ||||
| ZAK8419Q010 | us_treasury_irs_irs_spanish_v3_4b_refund | 4b | Please indicate which specific refund tasks describe your visit today. (Select all that apply) | Por favor, indique qué tareas de reembolso específicas describen su visita hoy. (Seleccione todas las que correspondan) | Check status of refund | Verificar el estado del reembolso | check_status_of_refund | Y | Checkbox, one-up vertical | Skip logic group | 4B_Refund | |
| General information about tax refunds | Información general sobre los reembolsos tributarios | general_information_about_tax_refunds | ||||||||||
| Review refund FAQs | Revisar las preguntas frecuentes sobre reembolsos (FAQ, por sus siglas en inglés) | review_refund_faqs | ||||||||||
| Other | Otros | 4ba | other | |||||||||
| ZAK8419Q011 | us_treasury_irs_irs_spanish_v3_4ba_other_refund | 4ba | Please specify you other refund task: | Por favor, especifique su otra tarea de reembolso: | N | Text field, <100 char | Skip logic group | 4BA_Other Refund | ||||
| ZAK8419Q012 | us_treasury_irs_irs_spanish_v3_4c_transcript | 4c | Please indicate which specific tax records tasks describe your visit today. (Select all that apply) | Por favor, indique qué tareas sobre los registros tributarios específicos describen su visita hoy. (Seleccione todas las que correspondan) | Download a copy of a transcript | Descargar una copia de una transcripción | download_a_copy_of_a_transcript | Y | Checkbox, one-up vertical | Skip logic group | 4C_Transcript | |
| Order a transcript in the mail | Solicitar una transcripción por correo | order_a_transcript_in_the_mail | ||||||||||
| Find info about transcripts | Encontrar información sobre las transcripciones | find_info_about_transcripts | ||||||||||
| Obtain my adjusted gross income (AGI) from a previous year | Obtener mis ingresos brutos ajustados (AGI, por sus siglas en inglés) de un año anterior | obtain_my_adjusted_gross_income_agi_from_a_previous_year | ||||||||||
| Obtain my filing status from a previous year | Obtener mi estado civil para efectos de la declaración de un año anterior | obtain_my_filing_status_from_a_previous_year | ||||||||||
| View my current or prior year return | Ver mi declaración actual o del año anterior | view_my_current_or_prior_year_return | ||||||||||
| View my balance and payment history | Ver mi saldo y mi historial de pagos | view_my_balance_and_payment_history | ||||||||||
| Other | Otros | 4ca | other | |||||||||
| ZAK8419Q013 | us_treasury_irs_irs_spanish_v3_4ca_other_transcript | 4ca | Please specify your other tax records task: | Por favor, especifique su otra tarea sobre los registros tributarios: | N | Text field, <100 char | Skip logic group | 4CA_Other Transcript | ||||
| ZAK8419Q014 | us_treasury_irs_irs_spanish_v3_4d_forms | 4d | Please indicate which specific forms, publications or instructions tasks describe your visit today. (Select all that apply) | Por favor, indique qué tareas de formularios, publicaciones o instrucciones específicas describen su visita hoy. (Seleccione todas las que correspondan) | Download current year tax forms | Descargar los formularios tributarios del año actual | download_current_year_tax_forms | Y | Checkbox, one-up vertical | Skip logic group | 4D_Forms | |
| Download prior year tax forms | Descargar los formularios tributarios del año anterior | download_prior_year_tax_forms | ||||||||||
| Print current year tax forms | Imprimir los formularios tributarios del año actual | print_current_year_tax_forms | ||||||||||
| Print prior year tax forms | Imprimir los formularios tributarios del año anterior | print_prior_year_tax_forms | ||||||||||
| Better understand tax rules and procedures | Comprender mejor las normas y los procedimientos tributarios | better_understand_tax_rules_and_procedures | ||||||||||
| Order tax forms | Ordenar los formularios tributarios | order_tax_forms | ||||||||||
| e-file my forms | E-file mis formularios | e_file_my_forms | ||||||||||
| Find examples of completed forms | Encontrar ejemplos de formularios completados | find_examples_of_completed_forms | ||||||||||
| Other | Otros | 4da | other | |||||||||
| ZAK8419Q015 | us_treasury_irs_irs_spanish_v3_4da_other_forms | 4da | Please specify your other forms, publications or instructions task: | Por favor, especifique sus tareas de otros formularios, publicaciones o instrucciones: | N | Text field, <100 char | Skip logic group | 4DA_Other Forms | ||||
| ZAK8419Q016 | us_treasury_irs_irs_spanish_v3_4e_penalties | 4e | Please indicate which specific penalties tasks describe your visit today. (Select all that apply) | Por favor, indique qué tareas de multas específicas describen su visita hoy. (Seleccione todas las que correspondan) | Learn about penalties for individual taxpayers | Obtener información sobre las multas para contribuyentes individuales | learn_about_penalties_for_individual_taxpayers | Y | Checkbox, one-up vertical | Skip logic group | 4E_Penalties | |
| Learn about penalties for small businesses or corporations | Obtener información sobre las multas para empresas pequeñas o sociedades anónimas | learn_about_penalties_for_small_businesses_or_corporations | ||||||||||
| Learn how to avoid a penalty | Obtener información sobre cómo evitar una multa | learn_how_to_avoid_a_penalty | ||||||||||
| Learn how to compute a penalty | Obtener información sobre cómo calcular una multa | learn_how_to_compute_a_penalty | ||||||||||
| Learn about penalty relief criteria | Obtener información sobre los criterios de alivio de multas | learn_about_penalty_relief_criteria | ||||||||||
| Learn how to request penalty relief | Obtener información sobre cómo solicitar el alivio de multas | learn_how_to_request_penalty_relief | ||||||||||
| Learn how to appeal a rejected request for penalty relief | Obtener información sobre cómo apelar una solicitud denegada de alivio de multas | learn_how_to_appeal_a_rejected_request_for_penalty_relief | ||||||||||
| Learn about IRA additional tax penalties | Obtener información acerca de las multas tributarias adicionales sobre las IRA | learn_about_ira_additional_tax_penalties | ||||||||||
| See what penalties I owe and/or the amounts due | Ver qué multas adeudo y/o las cantidades adeudadas | see_what_penalties_i_owe_and_or_the_amounts_due | ||||||||||
| Make a payment | Realizar un pago | make_a_payment | ||||||||||
| Other | Otros | 4ea | other | |||||||||
| ZAK8419Q017 | us_treasury_irs_irs_spanish_v3_4ea_other_penalties | 4ea | Please specify your other penalties task: | Por favor, especifique su otra tarea de multas: | N | Text field, <100 char | Skip logic group | 4EA_Other Penalties | ||||
| ZAK8419Q018 | us_treasury_irs_irs_spanish_v3_4f_id_number | 4f | What type of identification number did you want to request or find more information about? | ¿Sobre qué tipo de número de identificación deseaba solicitar u obtener más información? | Employer Identification Number (EIN) | Número de identificación del empleador (EIN, por sus siglas en inglés) | employer_identification_number_ein | Y | Radio button, one-up vertical | Skip logic group | 4F_ID Number | |
| Preparer Tax Identification Number (PTIN) | Número de identificación tributaria del preparador de impuestos (PTIN, por sus siglas en inglés) | preparer_tax_identification_number_ptin | ||||||||||
| Electronic Filing Identification Number (EFIN) | Número de identificación de presentación electrónica (EFIN, por sus siglas en inglés) | electronic_filing_identification_number_efin | ||||||||||
| Individual Tax Identification Number (ITIN) | Número de identificación personal del contribuyente (ITIN, por sus siglas en inglés) | individual_tax_identification_number_itin | ||||||||||
| FATCA Identification Number (FIN) or FATCA Entity ID | Número de identificación de la FATCA (FIN, por sus siglas en inglés) o identificación de entidad de la Ley de Cumplimiento Tributario de Cuentas en el Extranjero (FATCA, por sus siglas en inglés) | fatca_identification_number_fin_or_fatca_entity_id | ||||||||||
| Identity Protection Personal Identification Number (IP PIN) | Número de identificación personal para la protección de la identidad (IP PIN, por sus siglas en inglés) | identity_protection_personal_identification_number_ip_pin | ||||||||||
| Other | Otros | 4fa | other | |||||||||
| Not sure/don't know | No estoy seguro/no tengo conocimiento | not_sure_dont_know | ||||||||||
| ZAK8419Q019 | us_treasury_irs_irs_spanish_v3_4fa_other_id_number | 4fa | Please specify what identification number information were looking for: | Por favor, especifique qué información de número de identificación buscaba: | N | Text area, <100 characters | Skip logic group | 4FA_Other ID Number | ||||
| ZAK8419Q020 | us_treasury_irs_irs_spanish_v3_5_contact | Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply) | Antes de esta visita, ¿qué comunicación ha tenido con el IRS sobre su propósito principal para visitar? (Seleccione todas las que correspondan) | Have not been in contact with the IRS for this reason | Ninguna comunicación con el IRS por este asunto | have_not_been_in_contact_with_the_irs_for_this_reason | N | Checkbox, one-up vertical | 5_Contact | |||
| Received a notice or letter from the IRS | Recibió un aviso o carta del IRS | received_a_notice_or_letter_from_the_irs | ||||||||||
| Called the IRS and spoke to a customer service representative | Llamó al IRS y habló con un representante de servicio al cliente | called_the_irs_and_spoke_to_a_customer_service_representative | ||||||||||
| Called the IRS and used the automated phone system to get information | Llamó al IRS y utilizó el sistema de teléfono automatizado para obtener información | called_the_irs_and_used_the_automated_phone_system_to_get_information | ||||||||||
| Visited an IRS office (Taxpayer Assistance Center) | Visitó una oficina del IRS (Centro de ayuda al contribuyente) | visited_an_irs_office_taxpayer_assistance_center | ||||||||||
| Visited IRS.gov | Visitó IRS.gov/espanol | visited_irsgov | ||||||||||
| ZAK8419Q021 | us_treasury_irs_irs_spanish_v3_6_quality | Please rate your agreement with the following statements about your visit to IRS.gov today: My need was addressed. | Por favor califique su acuerdo con las siguientes declaraciones sobre su visita a IRS.gov hoy: Obtuve lo que buscaba |
Strongly Disagree | Muy en desacuerdo | 6a | strongly_disagree | Y | Radio button, one-up vertical | Skip logic group | 6_Quality | |
| Disagree | En desacuerdo | 6a | disagree | |||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q022 | us_treasury_irs_irs_spanish_v3_6a_oe_need | 6a | Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | ¿Por qué no obtuvo lo que buscaba? Por favor, no proporcione ninguna información personal (nombre, número de Seguro Social, etc.) en las secciones de "comentarios" de esta encuesta. | N | Text area, no character limit | Skip logic group | 6A_OE Need | ||||
| ZAK8419Q023 | us_treasury_irs_irs_spanish_v3_7_ease | It was easy to complete what I needed to do | Fue fácil completar lo que tenía que hacer | Strongly Disagree | Muy en desacuerdo | strongly_disagree | Y | Radio button, one-up vertical | Skip logic group | 7_Ease | ||
| Disagree | En desacuerdo | disagree | ||||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q024 | us_treasury_irs_irs_spanish_v3_8_efficiency | It took a reasonable amount of time to do what I needed to do | Tomó una cantidad de tiempo razonable completar lo que tenía que hacer | Strongly Disagree | Muy en desacuerdo | strongly_disagree | Y | Radio button, one-up vertical | 8_Efficiency | |||
| Disagree | En desacuerdo | disagree | ||||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q025 | us_treasury_irs_irs_spanish_v3_9_confidence | This interaction increased my confidence in the IRS | Esta experiencia aumentó mi confianza en el IRS | Strongly Disagree | Muy en desacuerdo | strongly_disagree | Y | Radio button, one-up vertical | 9_Confidence | |||
| Disagree | En desacuerdo | disagree | ||||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q026 | us_treasury_irs_irs_spanish_v3_10_login | Were you able to log in to (or create an account for) any IRS online tool today? | ¿Pudo usted iniciar sesión (o crear una cuenta) en cualquier herramienta en línea del IRS hoy? | I did not have to log in or create an account | No tuve que iniciar sesión o crear una cuenta | i_did_not_have_to_log_in_or_create_an_account | N | Checkbox, one-up vertical | Skip logic group | 10_Login | ||
| I successfully logged in or created an account | Logré iniciar sesión o crear una cuenta correctamente | 10b | i_successfully_logged_in_or_created_an_account | |||||||||
| I was unable to log in or create an account | No pude iniciar sesión o crear una cuenta | 10a | i_was_unable_to_log_in_or_create_an_account | |||||||||
| ZAK8419Q027 | us_treasury_irs_irs_spanish_v3_10a_oe_login | 10a | What prevented you from logging into an IRS online tool today? (Please don't provide any personal information in your response) | ¿Qué le impidió iniciar sesión en una herramienta en línea del IRS hoy? (Por favor no proporcione ninguna información personal en su respuesta) | 10_OE Login | |||||||
| N | Text area, <100 character limit | Other please specify | ||||||||||
| ZAK8419Q028 | us_treasury_irs_irs_spanish_v3_10b_online_tool | 10b | Which IRS online tool(s) did you use today? (Select all that apply) | ¿Qué herramienta(s) en línea del IRS utilizó usted hoy? (Seleccione todas las que correspondan) | Your account | Mi cuenta | your_account | N | Checkbox, one-up vertical | Skip logic group | 10B_Online Tool | |
| Direct Pay | Direct Pay | direct_pay | ||||||||||
| Where's My Refund | ¿Dónde está mi Reembolso? | wheres_my_refund | ||||||||||
| Get Transcript | Obtener Transcripción | get_transcript | ||||||||||
| Other, please specify: | Otra, por favor indique: | 10c | other | |||||||||
| ZAK8419Q029 | us_treasury_irs_irs_spanish_v3_10c_oe_online_tool | 10c | Please specify which online tools you used today: | Por favor, especifique qué herramientas en línea utilizó hoy: |
N | Text area, <100 character limit | ||||||
| ZAK8419Q030 | us_treasury_irs_irs_spanish_v3_11_information | How did you look for information today? (Select all that apply) | ¿Cómo buscó la información hoy? (Seleccione todos los que correspondan) | Search engine (such as Google or Bing) brought me to IRS website | Un buscador (tal como Google o Bing) me condujo al sitio web del IRS | search_engine_such_as_google_or_bing_brought_me_to_irs_website | N | Radio button, one-up vertical | Skip logic group | 11_Information | ||
| Used IRS website search | Búsqueda en el sitio web del IRS | 11a | used_irs_website_search | |||||||||
| Navigated through IRS website menu and/or links | Navegó a través del menú y/o enlaces del sitio web del IRS | 11c | navigated_through_irs_website_menu_and_or_links | |||||||||
| Typed link directly into the browser or bookmarked link | Ingresó un enlace directamente en el navegador o un enlace marcado favorito | typed_link_directly_into_the_browser_or_bookmarked_link | ||||||||||
| Other | Otros | other | ||||||||||
| ZAK8419Q031 | us_treasury_irs_irs_spanish_v3_11a_search | 11a | How was your search experience today? | ¿Cómo fue su experiencia de búsqueda hoy? | I found what I was looking for in the Top Recommendations | Encontré lo que buscaba en la sección de Las Mejores Recomendaciones | i_found_what_i_was_looking_for_in_the_top_recommendations | N | Checkbox, one-up vertical | Skip logic group | 11A_Search | |
| Search delivered a helpful set of results | La búsqueda dio un conjunto de resultados útiles | search_delivered_a_helpful_set_of_results | ||||||||||
| I was able to find what I searched for, but it wasn’t easy | Pude encontrar lo que buscaba, pero no fue fácil | 11b | i_was_able_to_find_what_i_searched_for_but_it_wasn’t_easy | |||||||||
| Search did not deliver a helpful set of results | La búsqueda no dio un conjunto de resultados útiles | 11b | search_did_not_deliver_a_helpful_set_of_results | |||||||||
| ZAK8419Q032 | us_treasury_irs_irs_spanish_v3_11b_oe_search_term | 11b | What specific search term(s) did you use to find information on IRS.gov? | ¿Qué término(s) específico(s) de búsqueda utilizó usted para encontrar la información en IRS.gov/espanol? | N | Text area, <100 character limit | Skip logic group | 11B_OE Search Term | ||||
| ZAK8419Q033 | us_treasury_irs_irs_spanish_v3_11c_navigation | 11c | How was your navigation experience today? (Select all that apply) | ¿Cómo fue su experiencia de navegación hoy? (Seleccione todos los que correspondan) | I did not encounter any difficulties with site navigation | No encontré ninguna dificultad con la navegación del sitio | i_did_not_encounter_any_difficulties_with_site_navigation | N | Checkbox, one-up vertical | Skip logic group | 11C_Navigation | |
| Navigation got more confusing as I got deeper into the site | La navegación se hizo más confusa a medida que ingresé más profundo al sitio | navigation_got_more_confusing_as_i_got_deeper_into_the_site | ||||||||||
| Expected links were not present on pages | Los enlaces esperados no estaban presentes en las páginas | expected_links_were_not_present_on_pages | ||||||||||
| Links did not take me where I expected | Los enlaces no me llevaron donde esperaba | links_did_not_take_me_where_i_expected | ||||||||||
| I was unsure where I should be clicking within the site | No estaba seguro de dónde debía pulsar dentro del sitio | i_was_unsure_where_i_should_be_clicking_within_the_site | ||||||||||
| Encountered technical difficulties (links didn't work, received error messages, etc.) | Encontré dificultades técnicas (los enlaces no funcionaron, mensajes de error recibidos, etcétera) | encountered_technical_difficulties_links_didnt_work_received_error_messages_etc | ||||||||||
| ZAK8419Q034 | us_treasury_irs_irs_spanish_v3_12_frequency | In the past year, about how often did you visit IRS.gov? | En el año pasado, ¿con qué frecuencia visitó usted IRS.gov/espanol? | This is my first time | Esta es mi primera vez | this_is_my_first_time | N | Radio button, one-up vertical | 12_Frequency | |||
| About once a week or more | Aproximadamente una vez a la semana o más | about_once_a_week_or_more | ||||||||||
| About once a month | Aproximadamente una vez al mes | about_once_a_month | ||||||||||
| Every 6 months or less | Cada 6 meses o menos | every_6_months_or_less | ||||||||||
| About once a year | Aproximadamente una vez al año | about_once_a_year | ||||||||||
| Less than once a year | Menos de una vez al año | less_than_once_a_year | ||||||||||
| ZAK8419Q035 | us_treasury_irs_irs_spanish_v3_13_oe_improvement | If you could change or improve one thing about this website what would it be? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | Si pudiera cambiar una cosa acerca de este sitio web, ¿qué sería? Por favor, no proporcione ninguna información personal (nombre, número de Seguro Social, etc.) en las secciones de "comentarios" de esta encuesta. | N | Text area, no character limit | 13_OE Improvement |
Sheet 9: CQs_SP (2020-04-21)
| Model Name | IRS Spanish V3 |
|
||||||||||
| Model ID | gJFodIIEIgw1RgkMUU5o5A4C | Underlined & Italicized: Re-order | ||||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||||||
| Date | Blue: Reword | |||||||||||
| QID | AP Question Tag | Skip From | Question Text | Question Text | Answer Choices | Answer Choices | Skip To | AP Answer Tag | Required Y/N |
Type | Special Instructions | CQ Label |
| ZAK8419Q001 | us_treasury_irs_irs_spanish_v3_1_role | I am visiting IRS.gov today as ... | Visito IRS.gov/espanol hoy como…. | An individual taxpayer (myself, my household, family member, etc.) | Un contribuyente individual (yo mismo, mi unidad familiar, miembro de la familia, etcétera) | 2 | an_individual_taxpayer_myself_my_household_family_member_etc | Y | Radio button, one-up vertical | Skip logic group | 1_Role | |
| A business (corporation, partnership, small business, employee, etc.) | Un negocio (sociedad anónima, sociedad colectiva, negocio pequeño, empleado, etcétera) | a_business_corporation_partnership_small_business_employee_etc | ||||||||||
| A charity or non-profit organization (tax exempt entity, government entity, employee, etc.) | Una organización caritativa o sin fines de lucro (entidad exenta de impuestos, entidad gubernamental, empleado, etcétera) | a_charity_or_non_profit_organization_tax_exempt_entity_government_entity_employee_etc | ||||||||||
| A tax professional (accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.) | Un profesional de impuestos (contable, abogado, oficial de fideicomisos bancarios, agente inscrito, asesor de impuestos, preparador de impuestos, etcétera_ | a_tax_professional_accountant_attorney_bank_trust_officer_enrolled_agent_tax_consultant_tax_preparer_etc | ||||||||||
| Other | Otro | 1a | other | |||||||||
| ZAK8419Q002 | us_treasury_irs_irs_spanish_v3_1a_other_role | 1a | Please specify what best describes your role today: | Por favor, indique lo que mejor describa su rol hoy: | N | Text field, <100 char | Skip logic group | 1a_Other Role | ||||
| ZAK8419Q003 | us_treasury_irs_irs_spanish_v3_2_individual_roles | 2 | Do any of these situations apply to you? (Select all that apply.) | ¿Alguna de estas circunstancias se aplica a usted? (Seleccione todas las que correspondan) | Standard 1040 Filer (Wage/salary receiving employee) | Contribuyente del 1040 estándar (empleado que recibe sueldos/salarios) | standard_1040_filer_wage_salary_receiving_employee | N | Check box, one-up vertical | Skip logic group | 2_Individual Roles | |
| Retired | Jubilado | retired | ||||||||||
| Have self-employment income (1099) | Tiene ingresos del trabajo por cuenta propia (1099) | have_self_employment_income_1099 | ||||||||||
| Foreign National Living in the US | Ciudadano extranjero que vive en los Estados Unidos | foreign_national_living_in_the_us | ||||||||||
| US Taxpayer living abroad | Contribuyente estadounidense que vive en el extranjero | us_taxpayer_living_abroad | ||||||||||
| Parent acting on behalf of a child | Padre que actúa en nombre de un hijo | parent_acting_on_behalf_of_a_child | ||||||||||
| Active duty military | Militar en servicio activo | active_duty_military | ||||||||||
| Acting on behalf of a deceased person and/or estate | Actúa en nombre de una persona fallecida y/o un caudal hereditario | acting_on_behalf_of_a_deceased_person_and_or_estate | ||||||||||
| Disability recipients | Beneficiario de compensación por discapacidad | disability_recipients | ||||||||||
| Other | Otra | 2a | other | |||||||||
| ZAK8419Q004 | us_treasury_irs_irs_spanish_v3_2a_other_individual_roles | 2a | Please describe your tax role/situation: | Por favor, describa su situación/propósito tributario: | N | Text field, <100 char | Skip logic group | 2a_Other Individual Roles | ||||
| ZAK8419Q005 | us_treasury_irs_irs_spanish_v3_3_reason | What was your main reason for visiting IRS.gov today? | ¿Cuál fue su propósito principal para visitar IRS.gov/espanol hoy? | Tax forms, publications, or instructions | Formularios, publicaciones o instrucciones tributarios | 4d | tax_forms_publications_or_instructions | Y | Radio button, one-up vertical | Skip logic group | 3_Reason | |
| Refund status or refund information | Estado del reembolso o información sobre el reembolso | 4b | refund_status_or_refund_information | |||||||||
| Filing or filing information | Presentar impuestos o la información sobre cómo presentar los impuestos | filing_or_filing_information | ||||||||||
| Payments or balance info (make a payment, payment agreements, check balance, find payment info, etc.) | Pagos o información de saldo (efectuar un pago, planes de pagos, verificar el saldo, encontrar información de pago, etcétera) | 4a | payments_or_balance_info_make_a_payment_payment_agreements_check_balance_find_payment_info_etc | |||||||||
| Tax records (tax transcript, account transcript, etc.) | Registros tributarios (transcripción de impuestos, transcripción de cuenta, etcétera) | 4c | tax_records_tax_transcript_account_transcript_etc | |||||||||
| Other | Otro | 3a | other | |||||||||
| ZAK8419Q006 | us_treasury_irs_irs_spanish_v3_3a_reason_ii | 3a | What was your main reason for visiting IRS.gov today? | ¿Cuál fue su propósito principal para visitar IRS.gov/espanol hoy? | Tools for tax professionals (e.g., e-services) | Herramientas para profesionales de impuestos (por ejemplo los servicios electrónicos) | tools_for_tax_professionals_eg_e_services | Y | Radio button, one-up vertical | Skip logic group | 3_Reason II | |
| Free File information | Información sobre Free File | free_file_information | ||||||||||
| Tax Identification Number (EIN, PTIN, ITIN, etc.) | Número de identificación para propósitos tributarios (EIN, PTIN, ITIN, etcétera) | 4f | tax_identification_number_ein_ptin_itin_etc | |||||||||
| Penalties | Multas | 4e | penalties | |||||||||
| Credits and deduction information | Información sobre créditos y deducciones | credits_and_deduction_information | ||||||||||
| Amended tax return status or amend my previously filed return | Estado de una declaración de impuestos enmendada o enmendar mi declaración presentada anteriormente | amended_tax_return_status_or_amend_my_previously_filed_return | ||||||||||
| Identity theft, fraud, or scams | Robo de identidad, fraude o estafas | identity_theft_fraud_or_scams | ||||||||||
| General tax information | Información tributaria general | general_tax_information | ||||||||||
| Other | Otro | 3b | other | |||||||||
| ZAK8419Q007 | us_treasury_irs_irs_spanish_v3_3b_other_reason | 3b | Please specify other reason for visiting: Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | Por favor, indique otro propósito de su visita: Por favor, no proporcione ninguna información personal (nombre, número de Seguro Social, etc.) en las secciones de "comentarios" de esta encuesta. | N | Text field, <100 char | Skip logic group | 3B_Other Reason | ||||
| ZAK8419Q008 | us_treasury_irs_irs_spanish_v3_4a_payments | 4a | Please indicate which specific payment tasks describe your visit today. (Select all that apply) | Por favor, indique qué acción específica de pago describe su visita de hoy (Seleccione todas las que correspondan) | Make an online payment | Efectuar un pago en línea | make_an_online_payment | Y | Checkbox, one-up vertical | Skip logic group | 4A_Payments | |
| Seek information about payment options | Buscar información sobre las opciones de pago | seek_information_about_payment_options | ||||||||||
| Set up an installment agreement or online payment agreement | Establecer un plan de pagos a plazos o un acuerdo de pagos en línea | set_up_an_installment_agreement_or_online_payment_agreement | ||||||||||
| Look-up, modify, or cancel an existing payment | Ver, modificar o cancelar un pago existente | look_up_modify_or_cancel_an_existing_payment | ||||||||||
| Look-up, modify, or cancel an existing payment agreement | Ver, modificar o cancelar un plan de pagos existente | look_up_modify_or_cancel_an_existing_payment_agreement | ||||||||||
| Check my account balance | Verificar el saldo de mi cuenta | check_my_account_balance | ||||||||||
| View my payment history | Ver mi historial de pago | view_my_payment_history | ||||||||||
| Other | Otra | 4aa | other | |||||||||
| ZAK8419Q009 | us_treasury_irs_irs_spanish_v3_4aa_other_payments | 4aa | Please specify your other payment task: | Por favor, indique su otra acción de pago: | N | Text field, <100 char | Skip logic group | 4AA_Other Payments | ||||
| ZAK8419Q010 | us_treasury_irs_irs_spanish_v3_4b_refund | 4b | Please indicate which specific refund tasks describe your visit today. (Select all that apply) | Por favor, indique qué acción específica de reembolso describe su visita de hoy (Seleccione todas las que correspondan) | Check status of refund | Verificar el estado del reembolso | check_status_of_refund | Y | Checkbox, one-up vertical | Skip logic group | 4B_Refund | |
| General information about tax refunds | Información general sobre los reembolsos de impuestos | general_information_about_tax_refunds | ||||||||||
| Review refund FAQs | Revisar las preguntas frecuentes sobre los reembolsos | review_refund_faqs | ||||||||||
| Other | Otra | 4ba | other | |||||||||
| ZAK8419Q011 | us_treasury_irs_irs_spanish_v3_4ba_other_refund | 4ba | Please specify you other refund task: | Por favor, indique su otra acción de reembolso: | N | Text field, <100 char | Skip logic group | 4BA_Other Refund | ||||
| ZAK8419Q012 | us_treasury_irs_irs_spanish_v3_4c_transcript | 4c | Please indicate which specific tax records tasks describe your visit today. (Select all that apply) | Por favor, indique qué acción específica de registro tributario describe su visita de hoy (Seleccione todas las que correspondan) | Download a copy of a transcript | Descargar una copia de una transcripción | download_a_copy_of_a_transcript | Y | Checkbox, one-up vertical | Skip logic group | 4C_Transcript | |
| Order a transcript in the mail | Ordenar una transcripción por correo | order_a_transcript_in_the_mail | ||||||||||
| Find info about transcripts | Encontrar la información sobre las transcripciones | find_info_about_transcripts | ||||||||||
| Obtain my adjusted gross income (AGI) from a previous year | Obtener mi Ingreso Bruto Ajustado (AGI, por sus siglas en inglés) de un año anterior | obtain_my_adjusted_gross_income_agi_from_a_previous_year | ||||||||||
| Obtain my filing status from a previous year | Obtener mi estado civil para efectos de la declaración de un año anterior | obtain_my_filing_status_from_a_previous_year | ||||||||||
| View my current or prior year return | Ver mi declaración del año actual o de un año anterior | view_my_current_or_prior_year_return | ||||||||||
| View my balance and payment history | Ver mi saldo y el historial de pagos | view_my_balance_and_payment_history | ||||||||||
| Other | Otra | 4ca | other | |||||||||
| ZAK8419Q013 | us_treasury_irs_irs_spanish_v3_4ca_other_transcript | 4ca | Please specify your other tax records task: | Por favor, indique su otra acción de registro tributario: | N | Text field, <100 char | Skip logic group | 4CA_Other Transcript | ||||
| ZAK8419Q014 | us_treasury_irs_irs_spanish_v3_4d_forms | 4d | Please indicate which specific forms, publications or instructions tasks describe your visit today. (Select all that apply) | Por favor, indique qué acción específica de formularios, publicaciones o instrucciones describe su visita de hoy (Seleccione todas las que correspondan) | Download current year tax forms | Descargar los formularios tributarios del año en curso | download_current_year_tax_forms | Y | Checkbox, one-up vertical | Skip logic group | 4D_Forms | |
| Download prior year tax forms | Descargar los formularios tributarios de un año anterior | download_prior_year_tax_forms | ||||||||||
| Print current year tax forms | Imprimir los formularios tributarios del año en curso | print_current_year_tax_forms | ||||||||||
| Print prior year tax forms | Imprimir los formularios tributarios de un año anterior | print_prior_year_tax_forms | ||||||||||
| Better understand tax rules and procedures | Entender mejor las reglas y los procedimientos tributarios | better_understand_tax_rules_and_procedures | ||||||||||
| Order tax forms | Ordenar los formularios tributarios | order_tax_forms | ||||||||||
| e-file my forms | Presentar electrónicamente mis formularios | e_file_my_forms | ||||||||||
| Find examples of completed forms | Encontrar ejemplos de formularios completados | find_examples_of_completed_forms | ||||||||||
| Other | Otra | 4da | other | |||||||||
| ZAK8419Q015 | us_treasury_irs_irs_spanish_v3_4da_other_forms | 4da | Please specify your other forms, publications or instructions task: | Por favor, indique su otra acción de formularios, publicaciones o instrucciones: | N | Text field, <100 char | Skip logic group | 4DA_Other Forms | ||||
| ZAK8419Q016 | us_treasury_irs_irs_spanish_v3_4e_penalties | 4e | Please indicate which specific penalties tasks describe your visit today. (Select all that apply) | Por favor, indique qué acción específica de las multas describe su visita de hoy (Seleccione todas las que correspondan) | Learn about penalties for individual taxpayers | Aprender sobre las multas para los contribuyentes individuales | learn_about_penalties_for_individual_taxpayers | Y | Checkbox, one-up vertical | Skip logic group | 4E_Penalties | |
| Learn about penalties for small businesses or corporations | Aprender sobre las multas para los negocios pequeños o sociedades anónimas | learn_about_penalties_for_small_businesses_or_corporations | ||||||||||
| Learn how to avoid a penalty | Aprender cómo evitar una multa | learn_how_to_avoid_a_penalty | ||||||||||
| Learn how to compute a penalty | Aprender cómo calcular una multa | learn_how_to_compute_a_penalty | ||||||||||
| Learn about penalty relief criteria | Aprender sobre los criterios del alivio de las multas | learn_about_penalty_relief_criteria | ||||||||||
| Learn how to request penalty relief | Aprender cómo solicitar el alivio de las multas | learn_how_to_request_penalty_relief | ||||||||||
| Learn how to appeal a rejected request for penalty relief | Aprender cómo apelar una solicitud denegada del alivio de las multas | learn_how_to_appeal_a_rejected_request_for_penalty_relief | ||||||||||
| Learn about IRA additional tax penalties | Aprender sobre las multas del impuesto adicional sobre las IRA | learn_about_ira_additional_tax_penalties | ||||||||||
| See what penalties I owe and/or the amounts due | Saber las multas que adeudo y/o las cantidades adeudadas | see_what_penalties_i_owe_and_or_the_amounts_due | ||||||||||
| Make a payment | Efectuar un pago | make_a_payment | ||||||||||
| Other | Otra | 4ea | other | |||||||||
| ZAK8419Q017 | us_treasury_irs_irs_spanish_v3_4ea_other_penalties | 4ea | Please specify your other penalties task: | Por favor, indique su otra acción de las multas: | N | Text field, <100 char | Skip logic group | 4EA_Other Penalties | ||||
| ZAK8419Q018 | us_treasury_irs_irs_spanish_v3_4f_id_number | 4f | What type of identification number did you want to request or find more information about? | ¿Qué clase de número de identificación desea solicitar u obtener más información? | Employer Identification Number (EIN) | Número de Identificación del Empleador (EIN) | employer_identification_number_ein | Y | Radio button, one-up vertical | Skip logic group | 4F_ID Number | |
| Preparer Tax Identification Number (PTIN) | Número de Identificación Tributaria del Preparador Remunerado (PTIN) | preparer_tax_identification_number_ptin | ||||||||||
| Electronic Filing Identification Number (EFIN) | Número de Identificación de Presentación Electrónica (EFIN) | electronic_filing_identification_number_efin | ||||||||||
| Individual Tax Identification Number (ITIN) | Número de Identificación Personal del Contribuyente (ITIN) | individual_tax_identification_number_itin | ||||||||||
| FATCA Identification Number (FIN) or FATCA Entity ID | Número de Identificación de FATCA (FIN) o Identificación de la Entidad de FATCA | fatca_identification_number_fin_or_fatca_entity_id | ||||||||||
| Identity Protection Personal Identification Number (IP PIN) | Número de Identificación Personal para la Protección de la Identidad (IP PIN) | identity_protection_personal_identification_number_ip_pin | ||||||||||
| Other | Otro | 4fa | other | |||||||||
| Not sure/don't know | No estoy seguro/ no sé | not_sure_dont_know | ||||||||||
| ZAK8419Q019 | us_treasury_irs_irs_spanish_v3_4fa_other_id_number | 4fa | Please specify what identification number information were looking for: | Por favor, indique qué información de número de identificación buscaba: | N | Text area, <100 characters | Skip logic group | 4FA_Other ID Number | ||||
| ZAK8419Q020 | us_treasury_irs_irs_spanish_v3_5_contact | Prior to this visit, what contact have you had with the IRS about your main reason for visiting? (Select all that apply) | Antes de esta visita, ¿qué comunicación ha tenido con el IRS sobre su propósito principal para visitar? (Seleccione todas las que correspondan) | Have not been in contact with the IRS for this reason | Ninguna comunicación con el IRS por este asunto | have_not_been_in_contact_with_the_irs_for_this_reason | N | Checkbox, one-up vertical | 5_Contact | |||
| Received a notice or letter from the IRS | Recibió un aviso o carta del IRS | received_a_notice_or_letter_from_the_irs | ||||||||||
| Called the IRS and spoke to a customer service representative | Llamó al IRS y habló con un representante de servicio al cliente | called_the_irs_and_spoke_to_a_customer_service_representative | ||||||||||
| Called the IRS and used the automated phone system to get information | Llamó al IRS y utilizó el sistema de teléfono automatizado para obtener información | called_the_irs_and_used_the_automated_phone_system_to_get_information | ||||||||||
| Visited an IRS office (Taxpayer Assistance Center) | Visitó una oficina del IRS (Centro de ayuda al contribuyente) | visited_an_irs_office_taxpayer_assistance_center | ||||||||||
| Visited IRS.gov | Visitó IRS.gov/espanol | visited_irsgov | ||||||||||
| ZAK8419Q021 | us_treasury_irs_irs_spanish_v3_6_quality | Please rate your agreement with the following statements about your visit to IRS.gov today: My need was addressed. | Por favor califique su acuerdo con las siguientes declaraciones sobre su visita a IRS.gov hoy: Obtuve lo que buscaba |
Strongly Disagree | Muy en desacuerdo | 6a | strongly_disagree | Y | Radio button, one-up vertical | Skip logic group | 6_Quality | |
| Disagree | En desacuerdo | 6a | disagree | |||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q022 | us_treasury_irs_irs_spanish_v3_6a_oe_need | 6a | Why was your need not addressed? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | ¿Por qué no obtuvo lo que buscaba? Por favor, no proporcione ninguna información personal (nombre, número de Seguro Social, etc.) en las secciones de "comentarios" de esta encuesta. | N | Text area, no character limit | Skip logic group | 6A_OE Need | ||||
| ZAK8419Q023 | us_treasury_irs_irs_spanish_v3_7_ease | It was easy to complete what I needed to do | Fue fácil completar lo que tenía que hacer | Strongly Disagree | Muy en desacuerdo | strongly_disagree | Y | Radio button, one-up vertical | Skip logic group | 7_Ease | ||
| Disagree | En desacuerdo | disagree | ||||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q024 | us_treasury_irs_irs_spanish_v3_8_efficiency | It took a reasonable amount of time to do what I needed to do | Tomó una cantidad de tiempo razonable completar lo que tenía que hacer | Strongly Disagree | Muy en desacuerdo | strongly_disagree | Y | Radio button, one-up vertical | 8_Efficiency | |||
| Disagree | En desacuerdo | disagree | ||||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q025 | us_treasury_irs_irs_spanish_v3_9_confidence | This interaction increased my confidence in the IRS | Esta experiencia aumentó mi confianza en el IRS | Strongly Disagree | Muy en desacuerdo | strongly_disagree | Y | Radio button, one-up vertical | 9_Confidence | |||
| Disagree | En desacuerdo | disagree | ||||||||||
| Neutral | Neutral | neutral | ||||||||||
| Agree | De acuerdo | agree | ||||||||||
| Strongly Agree | Muy de acuerdo | strongly_agree | ||||||||||
| ZAK8419Q026 | us_treasury_irs_irs_spanish_v3_10_login | Were you able to log in to (or create an account for) any IRS online tool today? | ¿Pudo usted iniciar sesión (o crear una cuenta) en cualquier herramienta en línea del IRS hoy? | I did not have to log in or create an account | No tuve que iniciar sesión o crear una cuenta | i_did_not_have_to_log_in_or_create_an_account | N | Checkbox, one-up vertical | Skip logic group | 10_Login | ||
| I successfully logged in or created an account | Logré iniciar sesión o crear una cuenta correctamente | 10b | i_successfully_logged_in_or_created_an_account | |||||||||
| I was unable to log in or create an account | No pude iniciar sesión o crear una cuenta | 10a | i_was_unable_to_log_in_or_create_an_account | |||||||||
| ZAK8419Q027 | us_treasury_irs_irs_spanish_v3_10a_oe_login | 10a | What prevented you from logging into an IRS online tool today? (Please don't provide any personal information in your response) | ¿Qué le impidió iniciar sesión en una herramienta en línea del IRS hoy? (Por favor no proporcione ninguna información personal en su respuesta) | 10_OE Login | |||||||
| N | Text area, <100 character limit | Other please specify | ||||||||||
| ZAK8419Q028 | us_treasury_irs_irs_spanish_v3_10b_online_tool | 10b | Which IRS online tool(s) did you use today? (Select all that apply) | ¿Qué herramienta(s) en línea del IRS utilizó usted hoy? (Seleccione todas las que correspondan) | Your account | Mi cuenta | your_account | N | Checkbox, one-up vertical | Skip logic group | 10B_Online Tool | |
| Direct Pay | Direct Pay | direct_pay | ||||||||||
| Where's My Refund | ¿Dónde está mi Reembolso? | wheres_my_refund | ||||||||||
| Get Transcript | Obtener Transcripción | get_transcript | ||||||||||
| Other, please specify: | Otra, por favor indique: | 10c | other | |||||||||
| ZAK8419Q029 | us_treasury_irs_irs_spanish_v3_10c_oe_online_tool | 10c | Please specify which online tools you used today: | Por favor, especifique qué herramientas en línea utilizó hoy: |
N | Text area, <100 character limit | ||||||
| ZAK8419Q030 | us_treasury_irs_irs_spanish_v3_11_information | How did you look for information today? (Select all that apply) | ¿Cómo buscó la información hoy? (Seleccione todos los que correspondan) | Search engine (such as Google or Bing) brought me to IRS website | Un buscador (tal como Google o Bing) me condujo al sitio web del IRS | search_engine_such_as_google_or_bing_brought_me_to_irs_website | N | Radio button, one-up vertical | Skip logic group | 11_Information | ||
| Used IRS website search | Búsqueda en el sitio web del IRS | 11a | used_irs_website_search | |||||||||
| Navigated through IRS website menu and/or links | Navegó a través del menú y/o enlaces del sitio web del IRS | 11c | navigated_through_irs_website_menu_and_or_links | |||||||||
| Typed link directly into the browser or bookmarked link | Ingresó un enlace directamente en el navegador o un enlace marcado favorito | typed_link_directly_into_the_browser_or_bookmarked_link | ||||||||||
| Other | Otro | other | ||||||||||
| ZAK8419Q031 | us_treasury_irs_irs_spanish_v3_11a_search | 11a | How was your search experience today? | ¿Cómo fue su experiencia de búsqueda hoy? | I found what I was looking for in the Top Recommendations | Encontré lo que buscaba en la sección de Las Mejores Recomendaciones | i_found_what_i_was_looking_for_in_the_top_recommendations | N | Checkbox, one-up vertical | Skip logic group | 11A_Search | |
| Search delivered a helpful set of results | La búsqueda dio un conjunto de resultados útiles | search_delivered_a_helpful_set_of_results | ||||||||||
| I was able to find what I searched for, but it wasn’t easy | Pude encontrar lo que buscaba, pero no fue fácil | 11b | i_was_able_to_find_what_i_searched_for_but_it_wasn’t_easy | |||||||||
| Search did not deliver a helpful set of results | La búsqueda no dio un conjunto de resultados útiles | 11b | search_did_not_deliver_a_helpful_set_of_results | |||||||||
| ZAK8419Q032 | us_treasury_irs_irs_spanish_v3_11b_oe_search_term | 11b | What specific search term(s) did you use to find information on IRS.gov? | ¿Qué término(s) específico(s) de búsqueda utilizó usted para encontrar la información en IRS.gov/espanol? | N | Text area, <100 character limit | Skip logic group | 11B_OE Search Term | ||||
| ZAK8419Q033 | us_treasury_irs_irs_spanish_v3_11c_navigation | 11c | How was your navigation experience today? (Select all that apply) | ¿Cómo fue su experiencia de navegación hoy? (Seleccione todos los que correspondan) | I did not encounter any difficulties with site navigation | No encontré ninguna dificultad con la navegación del sitio | i_did_not_encounter_any_difficulties_with_site_navigation | N | Checkbox, one-up vertical | Skip logic group | 11C_Navigation | |
| Navigation got more confusing as I got deeper into the site | La navegación se hizo más confusa a medida que ingresé más profundo al sitio | navigation_got_more_confusing_as_i_got_deeper_into_the_site | ||||||||||
| Expected links were not present on pages | Los enlaces esperados no estaban presentes en las páginas | expected_links_were_not_present_on_pages | ||||||||||
| Links did not take me where I expected | Los enlaces no me llevaron donde esperaba | links_did_not_take_me_where_i_expected | ||||||||||
| I was unsure where I should be clicking within the site | No estaba seguro de dónde debía pulsar dentro del sitio | i_was_unsure_where_i_should_be_clicking_within_the_site | ||||||||||
| Encountered technical difficulties (links didn't work, received error messages, etc.) | Encontré dificultades técnicas (los enlaces no funcionaron, mensajes de error recibidos, etcétera) | encountered_technical_difficulties_links_didnt_work_received_error_messages_etc | ||||||||||
| ZAK8419Q034 | us_treasury_irs_irs_spanish_v3_12_frequency | In the past year, about how often did you visit IRS.gov? | En el año pasado, ¿con qué frecuencia visitó usted IRS.gov/espanol? | This is my first time | Esta es mi primera vez | this_is_my_first_time | N | Radio button, one-up vertical | 12_Frequency | |||
| About once a week or more | Aproximadamente una vez a la semana o más | about_once_a_week_or_more | ||||||||||
| About once a month | Aproximadamente una vez al mes | about_once_a_month | ||||||||||
| Every 6 months or less | Cada 6 meses o menos | every_6_months_or_less | ||||||||||
| About once a year | Aproximadamente una vez al año | about_once_a_year | ||||||||||
| Less than once a year | Menos de una vez al año | less_than_once_a_year | ||||||||||
| ZAK8419Q035 | us_treasury_irs_irs_spanish_v3_13_oe_improvement | If you could change or improve one thing about this website what would it be? Please do NOT provide any personal information (name, Social Security number, etc.) in the “comments” sections of this survey. | Si pudiera cambiar una cosa acerca de este sitio web, ¿qué sería? Por favor, no proporcione ninguna información personal (nombre, número de Seguro Social, etc.) en las secciones de "comentarios" de esta encuesta. | N | Text area, no character limit | 13_OE Improvement |
Sheet 10: Attributes
| Attribute | Value |
| Channel | Web |
| Touchpoint Name | Browse |
| Hierarchy | No |
| Model Type | PredCSAT Desktop Browse |
| Journey Phase | Consideration |
| Touchpoint Type | Standard |
| Partner Involved | No |
| Replay | Yes |
| Version Number of Model Template | 17.3.Y |
| Survey Type | PREDCSAT |
| Look and Feel | Single Page |
| Theme Color | #009fea |
Sheet 11: Types
| Types | Instructions | Custom Text |
| Checkbox, one-up vertical | Anchor Answer Choice | Yes |
| Checkbox, two-up vertical | EPP | No |
| Checkbox, three-up vertical | Multiple Lists Group* | Unsure |
| Drop down, select one | Mutually Exclusive | |
| Radio button, one-up vertical | OPS Group* | |
| Radio button, two-up vertical | Randomize | |
| Radio button, three-up vertical | Rank Group* | |
| Radio button, scale, has don't know | Skip Logic Group* | |
| Radio button, scale, no don't know | True Conversion | |
| Text area, no char limit | ||
| Text field, <100 char | ||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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