30689 Field Assist 30689 Field Assistance Taxpayer Experience Survey_Revise

Survey Questions

1. Overall, how well did the IRS meet your expectations today? [5-star question]*

 

2 - What specific issue brought you here today? (Please select all that apply)*

 Verify/Authenticate Identity

 Child Tax Credit (CTC)/Earned Income Tax Credit (EITC)

 IRS Notice or Letter

 Account Inquiry

 IP-PIN/Replace IP-PIN

 Other Account Issues

 Balance Due

 Return &/or Wage Transcript

 Tax Law Question

 Other

2a - What other issue brought you here today? (Please do NOT provide any personal information (name, Social Security number, etc.) in your response.)

 

3 - What IRS services have you used to attempt to resolve this issue in the past? (Please select all that apply)*

 IRS Telephone                                              

 Have Not Contacted the IRS

 IRS Taxpayer Assistance Center

 Mail/Correspondence with IRS                     

 IRS Website

 Other

3a - What other IRS services have you used to attempt to resolve this issue? (Please do NOT provide any personal information (name, Social Security number, etc.) in your response.)

4 – Was your issue(s) resolved today?*

 Yes

 No

4a – [If Q4 is No] Were Alternative Services offered?*

 Yes

 No

5 – I am satisfied with the amount of time it took to resolve the issue.*

 Strongly Disagree  Disagree  Neutral  Agree  Strongly Agree

6 – It was helpful to have the IRS Taxpayer Assistance Center open on a Saturday.*

 Strongly Disagree  Disagree  Neutral  Agree  Strongly Agree

7 - How can the IRS improve its service? (Please do NOT provide any personal information (name, Social Security number, etc.) in your response.)