30724 Q_Medicaid.g 30724 Q_Medicaid.gov_updated by Michelle July 14 2020
E-Government Website Customer Satisfaction Surveys
30724 Q_Medicaid.gov_updated by Michelle July 14 2020.xlsx
OMB: 1090-0008
Document [xlsx]
Download: xlsx | pdf
Welcome and Thank You Text
W & TY Text_06-25-2020
W & TY Text 6-23-2020
Model Questions
Custom Questions
CQs 7-14-20
CQs (2020-04-15)
CQs 4-8-2020
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Overview
How to read this fileWelcome and Thank You Text
W & TY Text_06-25-2020
W & TY Text 6-23-2020
Model Questions
Custom Questions
CQs 7-14-20
CQs (2020-04-15)
CQs 4-8-2020
Sheet 1: How to read this file
| Welcome and Thank You Text | ||||||
| The text you see here will appear at the top and bottom of your survey. Default text is included and you may modify this text as needed. | ||||||
| Model Questions | ||||||
| As discussed during the kick-off call, the model questions are part of the ForeSee methodology. For consistency within the model, these questions are standardized and have been tested and validated. Standardization of model questions allows benchmarking across companies/industries, and these questions are used in calculating scores and impacts. | ||||||
| Focus on the future behaviors; I’ve started with some that I believe are a good fit but we can certainly make adjustments. These are desired customer outcomes that are impacted by customer satisfaction. | ||||||
| Custom Questions | ||||||
| When reviewing the custom questions tab, keep in mind these questions are used for segmentation analysis of the model data. It is suggested that you add, delete or change custom questions over time, as your needs or business objectives change. | ||||||
| Focus Area #1: Achieving Actionable Data - Know what changes are being made based on the intelligence - Change Custom Questions so that stakeholders see a clear “must do” |
||||||
| Focus Area #2: Aligning Data to Business Strategies - Update your Custom Questions as business cycles change - Integrate Executive Level questions to evaluate initiatives |
||||||
| Focus Area #3: Strategic and Tactical Value - Influence Board Room Decisions - Change Operational Approaches - Mature Your Research |
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Sheet 2: Welcome and Thank You Text
| The text you see here will appear at the top and bottom of your survey, examples below. | |||||
| Default text is included and you may modify this text as needed. | |||||
| Welcome and Thank You Text | |||||
| Welcome Text | Welcome Text - Tablet / Phone | ||||
| Thank you for visiting medicaid.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. If you are looking for Medicaid or Children’s Health Insurance Program (CHIP) coverage, eligibility, or enrollment information, please refer to your state and local resources. |
Thank you for visiting medicaid.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions. If you are looking for Medicaid or Children’s Health Insurance Program (CHIP) coverage, eligibility, or enrollment information, please refer to your state and local resources. | ||||
| *Please note that in the new text that is being added in pink, the words "state and local resources" should be set up as a hyperlink that links to: https://protect2.fireeye.com/url?k=bd2fd35e-e17bfa75-bd2fe261-0cc47a6d17cc-f01a58bc63d75d1a&u=https://www.medicaid.gov/about-us/contact-us/contact-your-state-questions/index.html | |||||
| Thank You Text | Thank You Text - Tablet / Phone | ||||
| Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
||||
| Example Desktop | Example Mobile | ||||
Sheet 3: W & TY Text_06-25-2020
| The text you see here will appear at the top and bottom of your survey, examples below. | |||||
| Default text is included and you may modify this text as needed. | |||||
| Welcome and Thank You Text | |||||
| Welcome Text | Welcome Text - Tablet / Phone | ||||
| Thank you for visiting medicaid.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. If you are looking for Medicaid or Children’s Health Insurance Program (CHIP) coverage, eligibility, or enrollment information, please refer to your state and local resources. |
Thank you for visiting medicaid.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions. If you are looking for Medicaid or Children’s Health Insurance Program (CHIP) coverage, eligibility, or enrollment information, please refer to your state and local resources. | ||||
| *Please note that in the new text that is being added in pink, the words "state and local resources" should be set up as a hyperlink that links to: https://protect2.fireeye.com/url?k=bd2fd35e-e17bfa75-bd2fe261-0cc47a6d17cc-f01a58bc63d75d1a&u=https://www.medicaid.gov/about-us/contact-us/contact-your-state-questions/index.html | |||||
| Thank You Text | Thank You Text - Tablet / Phone | ||||
| Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
||||
| Example Desktop | Example Mobile | ||||
Sheet 4: W & TY Text 6-23-2020
| The text you see here will appear at the top and bottom of your survey, examples below. | |||||
| Default text is included and you may modify this text as needed. | |||||
| Welcome and Thank You Text | |||||
| Welcome Text | Welcome Text - Tablet / Phone | ||||
| Thank you for visiting medicaid.gov. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible. |
Thank you for visiting medicaid.gov. You've been selected to participate in a brief survey to let us know how we can improve your experience. Please take a minute to share your opinions. | ||||
| Thank You Text | Thank You Text - Tablet / Phone | ||||
| Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website. |
Thank you for taking our survey - and for helping us serve you better. We appreciate your input! |
||||
| Example Desktop | Example Mobile | ||||
Sheet 5: Model Questions
| Model Name | Medicaid.gov Browse 2017 | |||||||
| Model ID | 8JoZ5kNQ85kl58El4JU09w4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | Yes - 2MQ | Pink: Addition | ||||||
| Date | Blue: Reword | |||||||
| Model Version | 17.2.G | |||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) |
||||||
| 1 | Look and Feel - Appeal | Please rate the visual appeal of this site. | 19 | Satisfaction - Overall | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
23 | Return | How likely are you to return to medicaid.gov in the future? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this site. | 20 | Satisfaction - Expectations | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) |
||
| 3 | Look and Feel - Readability | Please rate the readability of the pages on this site. | 21 | Satisfaction - Ideal | How does this site compare to an ideal website? (1=Not Very Close, 10=Very Close) |
24 | Recommend | How likely are you to recommend Medicaid.gov to someone else? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) | |||||||
| 4 | Site Performance - Loading | Please rate how quickly pages load on this site. | 21 | Primary Resource | How likely are you to use this site as your primary resource for getting information on Medicaid? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this site. | ||||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this site. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well this site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this site. | ||||||
| 9 | Navigation - Layout | Please rate how well the site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Sort | Please rate the ability to sort information by criteria that are important to you on this site. | ||||||
| 11 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this site. | ||||||
| 12 | Information Browsing - Features | Please rate how well the features on the site help you find the information you need. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information provided on this site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable this site’s information is. | ||||||
| 15 | Site Information - Answers | Please rate how well the site’s information provides answers to your questions. |
Sheet 6: Custom Questions
| Model Name | Medicaid.gov Browse 2017 | ||||||||||||||||||
| Model ID | 8JoZ5kNQ85kl58El4JU09w4C | Underlined & Italicized: Re-order | |||||||||||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||||||||||||
| Date | 6/6/2017 | Blue: Reword | |||||||||||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label | ||||||||||
| JHR7446Q001 | Primary Reason | What was your primary reason for visiting the website? | Federal policy or program information for Medicaid or CHIP | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||||||||||||
| State-specific policy or program information for Medicaid or CHIP | |||||||||||||||||||
| COVID-19 information and/or policy details | |||||||||||||||||||
| Federal Medicaid or CHIP guidance (regulation, SHO and SMD policy letters, etc.) | |||||||||||||||||||
| Medicaid or CHIP data | |||||||||||||||||||
| Section 1115 demonstration or other waiver information | |||||||||||||||||||
| Other (Please specify). | A | ||||||||||||||||||
| JHR7446Q002 | A | Please explain your primary reason for visiting the website. (Please refrain from entering personal information.) | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||||||||||||
| SZA0405901 | Did you find what you were looking for? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Info Found | ||||||||||||
| No | C | ||||||||||||||||||
| SZA0405902 | B | Was the information you found useful? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Info Useful | ||||||||||||
| No | D | ||||||||||||||||||
| SZA0405903 | C | Please describe what you were looking for but couldn't find. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | OE Info Not Found | |||||||||||||
| SZA0405904 | D | Please describe what was not useful about the information you found. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | OE Info Not Useful | |||||||||||||
| JHR7446Q003 | Role | Which of these best describes you? | Federal employee | Y | Radio button, one-up vertical | Role | |||||||||||||
| State government employee | |||||||||||||||||||
| Local government employee | |||||||||||||||||||
| Elected official | |||||||||||||||||||
| Academic researcher | |||||||||||||||||||
| Media | |||||||||||||||||||
| Healthcare policy analyst | |||||||||||||||||||
| Intergovernmental liaison | |||||||||||||||||||
| Professional healthcare provider (doctor, physician assistant, nurse, etc.) | |||||||||||||||||||
| Individual looking for Medicaid coverage information for myself or another person. | |||||||||||||||||||
| JHR7446Q004 | What best describes your organization? | Research institute or association | Y | Radio button, one-up vertical | Organization | ||||||||||||||
| Law firm | |||||||||||||||||||
| National state government association (Executive Branch) | |||||||||||||||||||
| National state government association (Legislative Branch) | |||||||||||||||||||
| National local government association (county) | |||||||||||||||||||
| National local government association (city/municipal) | |||||||||||||||||||
| National healthcare policy association | |||||||||||||||||||
| Other | A | ||||||||||||||||||
| SZA0405905 | A | Please describe your organization. (Please refrain from entering personal information.) | N | Text field, <100 char | Skip Logic Group* | OE Organization Other | |||||||||||||
| JHR7446Q005 | How did you look for information or navigate the site today? (Please select all that apply.) | Top navigation bar | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Method | |||||||||||||
| Middle navigation bar | |||||||||||||||||||
| Search feature | Y,X,Z | ||||||||||||||||||
| Clicked on links on the page | |||||||||||||||||||
| Page bookmark or favorite link | |||||||||||||||||||
| Site map | |||||||||||||||||||
| Google or other search engine | |||||||||||||||||||
| Other (Please specify). | A | ||||||||||||||||||
| Don't recall | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q006 | A | Please tell us how else you looked for information. (Please refrain from entering any personal information.) | N | Text field, <100 char | Skip Logic Group* | Navigation Method - Other | |||||||||||||
| JHR7446Q007 | Y | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | Results were not relevant/not what I wanted | Y | Checkbox, one-up vertical | Randomize | Search Experience | ||||||||||||
| Too many results/I needed to refine my search | |||||||||||||||||||
| Not enough results | Skip Logic Group* | ||||||||||||||||||
| Returned NO results | |||||||||||||||||||
| Received error message(s) | |||||||||||||||||||
| Search speed was too slow | |||||||||||||||||||
| I experienced a different search issue: | C | Anchor Answer Choice | |||||||||||||||||
| I had no difficulty with search/results were helpful | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q008 | C | Please specify the search issue you experienced. (Please refrain from entering any personal information.) | N | Text area, no char limit | Skip Logic Group* | Search Issue - Other | |||||||||||||
| JHR7446Q009 | X | Did you try using the site's navigational links before using the search feature today? | Yes, I navigated first | Y | Radio button, one-up vertical | Skip Logic Group* | Search or Nav First | ||||||||||||
| No, I went straight to the search feature | |||||||||||||||||||
| Don't recall | |||||||||||||||||||
| JHR7446Q010 | Z | Did the search feature help you to locate what you were looking for today? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Search Help Locate | |||||||||||
| Partially | B | ||||||||||||||||||
| No | B | ||||||||||||||||||
| JHR7446Q011 | B | Please describe in detail what you were primarily searching for. (Please refrain from entering any personal information.) | N | Text area, no char limit | Skip Logic Group* | Search Detail OE | |||||||||||||
| JHR7446Q012 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links often did not take me where I expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||||||||||||
| I had difficulty finding relevant information | |||||||||||||||||||
| Links and labels were difficult to understand | U | ||||||||||||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||||||||||||
| I had technical difficulties (error messages, broken links, etc.) | T | ||||||||||||||||||
| I could not navigate back to previous information | |||||||||||||||||||
| I had a different navigation difficulty | A | Anchor Answer Choice | |||||||||||||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q013 | A | Please specify your navigation difficulty. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||||||||||||
| JHR7446Q014 | L | Please describe any specific navigation links or paths that did not take you where they should have. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||||||||||||
| JHR7446Q015 | U | What specific links or labels were difficult to understand? (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Nav Links and Labels OE | |||||||||||||
| JHR7446Q016 | T | Please describe the technical difficulty you encountered (include as much detail as possible). (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Technical Issue OE | |||||||||||||
| JHR7446Q017 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||||||||||||
| Information did not answer my questions | B | ||||||||||||||||||
| Information was not presented in a concise format | |||||||||||||||||||
| Wording was not clear | |||||||||||||||||||
| Text was difficult to read | |||||||||||||||||||
| Other (please specify) | A | ||||||||||||||||||
| I did not experience any issues while reviewing information | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q018 | A | Please describe the issue you experienced reviewing information. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||||||||||||
| JHR7446Q019 | B | What information were you looking for that you could not find? (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||||||||||||
| JHR7446Q020 | In which state/territory do you live? | Alabama | Y | Drop down, select one | State | ||||||||||||||
| Alaska | |||||||||||||||||||
| American Samoa | |||||||||||||||||||
| Arizona | |||||||||||||||||||
| Arkansas | |||||||||||||||||||
| California | |||||||||||||||||||
| Colorado | |||||||||||||||||||
| Connecticut | |||||||||||||||||||
| Delaware | |||||||||||||||||||
| District of Columbia | |||||||||||||||||||
| Florida | |||||||||||||||||||
| Georgia | |||||||||||||||||||
| Guam | |||||||||||||||||||
| Hawaii | |||||||||||||||||||
| Idaho | |||||||||||||||||||
| Illinois | |||||||||||||||||||
| Indiana | |||||||||||||||||||
| Iowa | |||||||||||||||||||
| Kansas | |||||||||||||||||||
| Kentucky | |||||||||||||||||||
| Louisiana | |||||||||||||||||||
| Maine | |||||||||||||||||||
| Maryland | |||||||||||||||||||
| Massachusetts | |||||||||||||||||||
| Michigan | |||||||||||||||||||
| Minnesota | |||||||||||||||||||
| Mississippi | |||||||||||||||||||
| Missouri | |||||||||||||||||||
| Montana | |||||||||||||||||||
| Nebraska | |||||||||||||||||||
| Nevada | |||||||||||||||||||
| New Hampshire | |||||||||||||||||||
| New Jersey | |||||||||||||||||||
| New Mexico | |||||||||||||||||||
| New York | |||||||||||||||||||
| North Carolina | |||||||||||||||||||
| North Dakota | |||||||||||||||||||
| Northern Mariana Islands | |||||||||||||||||||
| Ohio | |||||||||||||||||||
| Oklahoma | |||||||||||||||||||
| Oregon | |||||||||||||||||||
| Pennsylvania | |||||||||||||||||||
| Puerto Rico | |||||||||||||||||||
| Rhode Island | |||||||||||||||||||
| South Carolina | |||||||||||||||||||
| South Dakota | |||||||||||||||||||
| Tennessee | |||||||||||||||||||
| Texas | |||||||||||||||||||
| U.S. Virgin Islands | |||||||||||||||||||
| Utah | |||||||||||||||||||
| Vermont | |||||||||||||||||||
| Virginia | |||||||||||||||||||
| Washington | |||||||||||||||||||
| West Virginia | |||||||||||||||||||
| Wisconsin | |||||||||||||||||||
| Wyoming | |||||||||||||||||||
| I live outside of the United States | |||||||||||||||||||
| Prefer not to respond | |||||||||||||||||||
| SZA0405906 | How often do you visit our site? | Every 6 months or less | Y | Drop down, select one | Visit Frequency Overall | ||||||||||||||
| About once a month | |||||||||||||||||||
| About once a week | |||||||||||||||||||
| Daily | |||||||||||||||||||
| More than once a day | |||||||||||||||||||
| JHR7446Q021 | Visit Frequency | How often do you visit our site using a mobile device? | Every 6 months or less | Y | Drop down, select one | Mobile Visit Frequency | |||||||||||||
| About once a month | |||||||||||||||||||
| About once a week | |||||||||||||||||||
| Daily | |||||||||||||||||||
| More than once a day | |||||||||||||||||||
| I have never accessed the site using a mobile device | |||||||||||||||||||
| JHR7446Q022 | Are you affiliated with an American Indian/Alaskan Native Tribe? | Yes | Y | Drop down, select one | Native Tribe Affiliation | ||||||||||||||
| No | |||||||||||||||||||
| Prefer not to respond | |||||||||||||||||||
| JHR7446Q023 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with the medicaid.gov site? (Please refrain from entering any personal information.) |
Y | Text area, no char limit | Improve | ||||||||||||||
| new | Would you like to be contacted by a CMS representative? (If so, a contact form will display upon completion of the survey.) | Yes | Y | Drop down, select one | Contact | ||||||||||||||
| No | |||||||||||||||||||
Sheet 7: CQs 7-14-20
| Model Name | Medicaid.gov Browse 2017 | ||||||||||||||||||
| Model ID | 8JoZ5kNQ85kl58El4JU09w4C | Underlined & Italicized: Re-order | |||||||||||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||||||||||||
| Date | 6/6/2017 | Blue: Reword | |||||||||||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label | ||||||||||
| JHR7446Q001 | Primary Reason | What was your primary reason for visiting the website? | Federal policy or program information for Medicaid or CHIP | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||||||||||||
| State-specific policy or program information for Medicaid or CHIP | |||||||||||||||||||
| COVID-19 information and/or policy details | |||||||||||||||||||
| Federal Medicaid or CHIP guidance (regulation, SHO and SMD policy letters, etc.) | |||||||||||||||||||
| Medicaid or CHIP data | |||||||||||||||||||
| Section 1115 demonstration or other waiver information | |||||||||||||||||||
| Other (Please specify). | A | ||||||||||||||||||
| JHR7446Q002 | A | Please explain your primary reason for visiting the website. (Please refrain from entering personal information.) | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||||||||||||
| SZA0405901 | Did you find what you were looking for? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Info Found | ||||||||||||
| No | C | ||||||||||||||||||
| SZA0405902 | B | Was the information you found useful? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Info Useful | ||||||||||||
| No | D | ||||||||||||||||||
| SZA0405903 | C | Please describe what you were looking for but couldn't find. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | OE Info Not Found | |||||||||||||
| SZA0405904 | D | Please describe what was not useful about the information you found. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | OE Info Not Useful | |||||||||||||
| JHR7446Q003 | Role | Which of these best describes you? | Federal employee | Y | Radio button, one-up vertical | Role | |||||||||||||
| State government employee | |||||||||||||||||||
| Local government employee | |||||||||||||||||||
| Elected official | |||||||||||||||||||
| Academic researcher | |||||||||||||||||||
| Media | |||||||||||||||||||
| Healthcare policy analyst | |||||||||||||||||||
| Intergovernmental liaison | |||||||||||||||||||
| Professional healthcare provider (doctor, physician assistant, nurse, etc.) | |||||||||||||||||||
| Individual looking for Medicaid coverage information for myself or another person. | |||||||||||||||||||
| JHR7446Q004 | What best describes your organization? | Research institute or association | Y | Radio button, one-up vertical | Organization | ||||||||||||||
| Law firm | |||||||||||||||||||
| National state government association (Executive Branch) | |||||||||||||||||||
| National state government association (Legislative Branch) | |||||||||||||||||||
| National local government association (county) | |||||||||||||||||||
| National local government association (city/municipal) | |||||||||||||||||||
| National healthcare policy association | |||||||||||||||||||
| Other | A | ||||||||||||||||||
| SZA0405905 | A | Please describe your organization. (Please refrain from entering personal information.) | N | Text field, <100 char | Skip Logic Group* | OE Organization Other | |||||||||||||
| JHR7446Q005 | How did you look for information or navigate the site today? (Please select all that apply.) | Top navigation bar | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Method | |||||||||||||
| Middle navigation bar | |||||||||||||||||||
| Search feature | Y,X,Z | ||||||||||||||||||
| Clicked on links on the page | |||||||||||||||||||
| Page bookmark or favorite link | |||||||||||||||||||
| Site map | |||||||||||||||||||
| Google or other search engine | |||||||||||||||||||
| Other (Please specify). | A | ||||||||||||||||||
| Don't recall | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q006 | A | Please tell us how else you looked for information. (Please refrain from entering any personal information.) | N | Text field, <100 char | Skip Logic Group* | Navigation Method - Other | |||||||||||||
| JHR7446Q007 | Y | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | Results were not relevant/not what I wanted | Y | Checkbox, one-up vertical | Randomize | Search Experience | ||||||||||||
| Too many results/I needed to refine my search | |||||||||||||||||||
| Not enough results | Skip Logic Group* | ||||||||||||||||||
| Returned NO results | |||||||||||||||||||
| Received error message(s) | |||||||||||||||||||
| Search speed was too slow | |||||||||||||||||||
| I experienced a different search issue: | C | Anchor Answer Choice | |||||||||||||||||
| I had no difficulty with search/results were helpful | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q008 | C | Please specify the search issue you experienced. (Please refrain from entering any personal information.) | N | Text area, no char limit | Skip Logic Group* | Search Issue - Other | |||||||||||||
| JHR7446Q009 | X | Did you try using the site's navigational links before using the search feature today? | Yes, I navigated first | Y | Radio button, one-up vertical | Skip Logic Group* | Search or Nav First | ||||||||||||
| No, I went straight to the search feature | |||||||||||||||||||
| Don't recall | |||||||||||||||||||
| JHR7446Q010 | Z | Did the search feature help you to locate what you were looking for today? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Search Help Locate | |||||||||||
| Partially | B | ||||||||||||||||||
| No | B | ||||||||||||||||||
| JHR7446Q011 | B | Please describe in detail what you were primarily searching for. (Please refrain from entering any personal information.) | N | Text area, no char limit | Skip Logic Group* | Search Detail OE | |||||||||||||
| JHR7446Q012 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links often did not take me where I expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||||||||||||
| I had difficulty finding relevant information | |||||||||||||||||||
| Links and labels were difficult to understand | U | ||||||||||||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||||||||||||
| I had technical difficulties (error messages, broken links, etc.) | T | ||||||||||||||||||
| I could not navigate back to previous information | |||||||||||||||||||
| I had a different navigation difficulty | A | Anchor Answer Choice | |||||||||||||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q013 | A | Please specify your navigation difficulty. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||||||||||||
| JHR7446Q014 | L | Please describe any specific navigation links or paths that did not take you where they should have. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||||||||||||
| JHR7446Q015 | U | What specific links or labels were difficult to understand? (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Nav Links and Labels OE | |||||||||||||
| JHR7446Q016 | T | Please describe the technical difficulty you encountered (include as much detail as possible). (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Technical Issue OE | |||||||||||||
| JHR7446Q017 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||||||||||||
| Information did not answer my questions | B | ||||||||||||||||||
| Information was not presented in a concise format | |||||||||||||||||||
| Wording was not clear | |||||||||||||||||||
| Text was difficult to read | |||||||||||||||||||
| Other (please specify) | A | ||||||||||||||||||
| I did not experience any issues while reviewing information | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q018 | A | Please describe the issue you experienced reviewing information. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||||||||||||
| JHR7446Q019 | B | What information were you looking for that you could not find? (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||||||||||||
| JHR7446Q020 | In which state/territory do you live? | Alabama | Y | Drop down, select one | State | ||||||||||||||
| Alaska | |||||||||||||||||||
| American Samoa | |||||||||||||||||||
| Arizona | |||||||||||||||||||
| Arkansas | |||||||||||||||||||
| California | |||||||||||||||||||
| Colorado | |||||||||||||||||||
| Connecticut | |||||||||||||||||||
| Delaware | |||||||||||||||||||
| District of Columbia | |||||||||||||||||||
| Florida | |||||||||||||||||||
| Georgia | |||||||||||||||||||
| Guam | |||||||||||||||||||
| Hawaii | |||||||||||||||||||
| Idaho | |||||||||||||||||||
| Illinois | |||||||||||||||||||
| Indiana | |||||||||||||||||||
| Iowa | |||||||||||||||||||
| Kansas | |||||||||||||||||||
| Kentucky | |||||||||||||||||||
| Louisiana | |||||||||||||||||||
| Maine | |||||||||||||||||||
| Maryland | |||||||||||||||||||
| Massachusetts | |||||||||||||||||||
| Michigan | |||||||||||||||||||
| Minnesota | |||||||||||||||||||
| Mississippi | |||||||||||||||||||
| Missouri | |||||||||||||||||||
| Montana | |||||||||||||||||||
| Nebraska | |||||||||||||||||||
| Nevada | |||||||||||||||||||
| New Hampshire | |||||||||||||||||||
| New Jersey | |||||||||||||||||||
| New Mexico | |||||||||||||||||||
| New York | |||||||||||||||||||
| North Carolina | |||||||||||||||||||
| North Dakota | |||||||||||||||||||
| Northern Mariana Islands | |||||||||||||||||||
| Ohio | |||||||||||||||||||
| Oklahoma | |||||||||||||||||||
| Oregon | |||||||||||||||||||
| Pennsylvania | |||||||||||||||||||
| Puerto Rico | |||||||||||||||||||
| Rhode Island | |||||||||||||||||||
| South Carolina | |||||||||||||||||||
| South Dakota | |||||||||||||||||||
| Tennessee | |||||||||||||||||||
| Texas | |||||||||||||||||||
| U.S. Virgin Islands | |||||||||||||||||||
| Utah | |||||||||||||||||||
| Vermont | |||||||||||||||||||
| Virginia | |||||||||||||||||||
| Washington | |||||||||||||||||||
| West Virginia | |||||||||||||||||||
| Wisconsin | |||||||||||||||||||
| Wyoming | |||||||||||||||||||
| I live outside of the United States | |||||||||||||||||||
| Prefer not to respond | |||||||||||||||||||
| SZA0405906 | How often do you visit our site? | Every 6 months or less | Y | Drop down, select one | Visit Frequency Overall | ||||||||||||||
| About once a month | |||||||||||||||||||
| About once a week | |||||||||||||||||||
| Daily | |||||||||||||||||||
| More than once a day | |||||||||||||||||||
| JHR7446Q021 | Visit Frequency | How often do you visit our site using a mobile device? | Every 6 months or less | Y | Drop down, select one | Mobile Visit Frequency | |||||||||||||
| About once a month | |||||||||||||||||||
| About once a week | |||||||||||||||||||
| Daily | |||||||||||||||||||
| More than once a day | |||||||||||||||||||
| I have never accessed the site using a mobile device | |||||||||||||||||||
| JHR7446Q022 | Are you affiliated with an American Indian/Alaskan Native Tribe? | Yes | Y | Drop down, select one | Native Tribe Affiliation | ||||||||||||||
| No | |||||||||||||||||||
| Prefer not to respond | |||||||||||||||||||
| JHR7446Q023 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with the medicaid.gov site? (Please refrain from entering any personal information.) |
Y | Text area, no char limit | Improve | ||||||||||||||
Sheet 8: CQs (2020-04-15)
| Model Name | Medicaid.gov Browse 2017 | ||||||||||||||||||
| Model ID | 8JoZ5kNQ85kl58El4JU09w4C | Underlined & Italicized: Re-order | |||||||||||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||||||||||||
| Date | 6/6/2017 | Blue: Reword | |||||||||||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label | ||||||||||
| JHR7446Q001 | Primary Reason | What was your primary reason for visiting the website? | Federal policy or program information for Medicaid or CHIP | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||||||||||||
| State-specific policy or program information for Medicaid or CHIP | |||||||||||||||||||
| COVID-19 information and/or policy details | |||||||||||||||||||
| Federal Medicaid or CHIP guidance (regulation, SHO and SMD policy letters, etc.) | |||||||||||||||||||
| Medicaid or CHIP data | |||||||||||||||||||
| Section 1115 demonstration or other waiver information | |||||||||||||||||||
| Other (Please specify). | A | ||||||||||||||||||
| JHR7446Q002 | A | Please explain your primary reason for visiting the website. (Please refrain from entering personal information.) | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||||||||||||
| new | Did you find what you were looking for? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Info Found | ||||||||||||
| No | C | ||||||||||||||||||
| new | B | Was the information you found useful? | Yes | Y | Radio button, one-up vertical | Skip Logic Group* | Info Useful | ||||||||||||
| No | D | ||||||||||||||||||
| new | C | Please describe what you were looking for but couldn't find. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | OE Info Not Found | |||||||||||||
| new | D | Please describe what was not useful about the information you found. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | OE Info Not Useful | |||||||||||||
| JHR7446Q003 | Role | Which of these best describes you? | Federal employee | Y | Radio button, one-up vertical | Role | |||||||||||||
| State government employee | |||||||||||||||||||
| Local government employee | |||||||||||||||||||
| Elected official | |||||||||||||||||||
| Academic researcher | |||||||||||||||||||
| Media | |||||||||||||||||||
| Healthcare policy analyst | |||||||||||||||||||
| Intergovernmental liaison | |||||||||||||||||||
| Professional healthcare provider (doctor, physician assistant, nurse, etc.) | |||||||||||||||||||
| Individual looking for Medicaid coverage information for myself or another person. | |||||||||||||||||||
| JHR7446Q004 | What best describes your organization? | Research institute or association | Y | Radio button, one-up vertical | Organization | ||||||||||||||
| Law firm | |||||||||||||||||||
| National state government association (Executive Branch) | |||||||||||||||||||
| National state government association (Legislative Branch) | |||||||||||||||||||
| National local government association (county) | |||||||||||||||||||
| National local government association (city/municipal) | |||||||||||||||||||
| National healthcare policy association | |||||||||||||||||||
| Other | A | ||||||||||||||||||
| new | A | Please describe your organization. (Please refrain from entering personal information.) | N | Text field, <100 char | Skip Logic Group* | OE Organization Other | |||||||||||||
| JHR7446Q005 | How did you look for information or navigate the site today? (Please select all that apply.) | Top navigation bar | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Method | |||||||||||||
| Middle navigation bar | |||||||||||||||||||
| Search feature | Y,X,Z | ||||||||||||||||||
| Clicked on links on the page | |||||||||||||||||||
| Page bookmark or favorite link | |||||||||||||||||||
| Site map | |||||||||||||||||||
| Google or other search engine | |||||||||||||||||||
| Other (Please specify). | A | ||||||||||||||||||
| Don't recall | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q006 | A | Please tell us how else you looked for information. (Please refrain from entering any personal information.) | N | Text field, <100 char | Skip Logic Group* | Navigation Method - Other | |||||||||||||
| JHR7446Q007 | Y | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | Results were not relevant/not what I wanted | Y | Checkbox, one-up vertical | Randomize | Search Experience | ||||||||||||
| Too many results/I needed to refine my search | |||||||||||||||||||
| Not enough results | Skip Logic Group* | ||||||||||||||||||
| Returned NO results | |||||||||||||||||||
| Received error message(s) | |||||||||||||||||||
| Search speed was too slow | |||||||||||||||||||
| I experienced a different search issue: | C | Anchor Answer Choice | |||||||||||||||||
| I had no difficulty with search/results were helpful | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q008 | C | Please specify the search issue you experienced. (Please refrain from entering any personal information.) | N | Text area, no char limit | Skip Logic Group* | Search Issue - Other | |||||||||||||
| JHR7446Q009 | X | Did you try using the site's navigational links before using the search feature today? | Yes, I navigated first | Y | Radio button, one-up vertical | Skip Logic Group* | Search or Nav First | ||||||||||||
| No, I went straight to the search feature | |||||||||||||||||||
| Don't recall | |||||||||||||||||||
| JHR7446Q010 | Z | Did the search feature help you to locate what you were looking for today? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Search Help Locate | |||||||||||
| Partially | B | ||||||||||||||||||
| No | B | ||||||||||||||||||
| JHR7446Q011 | B | Please describe in detail what you were primarily searching for. (Please refrain from entering any personal information.) | N | Text area, no char limit | Skip Logic Group* | Search Detail OE | |||||||||||||
| JHR7446Q012 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links often did not take me where I expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||||||||||||
| I had difficulty finding relevant information | |||||||||||||||||||
| Links and labels were difficult to understand | U | ||||||||||||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||||||||||||
| I had technical difficulties (error messages, broken links, etc.) | T | ||||||||||||||||||
| I could not navigate back to previous information | |||||||||||||||||||
| I had a different navigation difficulty | A | Anchor Answer Choice | |||||||||||||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q013 | A | Please specify your navigation difficulty. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||||||||||||
| JHR7446Q014 | L | Please describe any specific navigation links or paths that did not take you where they should have. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||||||||||||
| JHR7446Q015 | U | What specific links or labels were difficult to understand? (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Nav Links and Labels OE | |||||||||||||
| JHR7446Q016 | T | Please describe the technical difficulty you encountered (include as much detail as possible). (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Technical Issue OE | |||||||||||||
| JHR7446Q017 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||||||||||||
| Information did not answer my questions | B | ||||||||||||||||||
| Information was not presented in a concise format | |||||||||||||||||||
| Wording was not clear | |||||||||||||||||||
| Text was difficult to read | |||||||||||||||||||
| Other (please specify) | A | ||||||||||||||||||
| I did not experience any issues while reviewing information | Mutually Exclusive | ||||||||||||||||||
| JHR7446Q018 | A | Please describe the issue you experienced reviewing information. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||||||||||||
| JHR7446Q019 | B | What information were you looking for that you could not find? (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||||||||||||
| JHR7446Q020 | In which state/territory do you live? | Alabama | Y | Drop down, select one | State | ||||||||||||||
| Alaska | |||||||||||||||||||
| American Samoa | |||||||||||||||||||
| Arizona | |||||||||||||||||||
| Arkansas | |||||||||||||||||||
| California | |||||||||||||||||||
| Colorado | |||||||||||||||||||
| Connecticut | |||||||||||||||||||
| Delaware | |||||||||||||||||||
| District of Columbia | |||||||||||||||||||
| Florida | |||||||||||||||||||
| Georgia | |||||||||||||||||||
| Guam | |||||||||||||||||||
| Hawaii | |||||||||||||||||||
| Idaho | |||||||||||||||||||
| Illinois | |||||||||||||||||||
| Indiana | |||||||||||||||||||
| Iowa | |||||||||||||||||||
| Kansas | |||||||||||||||||||
| Kentucky | |||||||||||||||||||
| Louisiana | |||||||||||||||||||
| Maine | |||||||||||||||||||
| Maryland | |||||||||||||||||||
| Massachusetts | |||||||||||||||||||
| Michigan | |||||||||||||||||||
| Minnesota | |||||||||||||||||||
| Mississippi | |||||||||||||||||||
| Missouri | |||||||||||||||||||
| Montana | |||||||||||||||||||
| Nebraska | |||||||||||||||||||
| Nevada | |||||||||||||||||||
| New Hampshire | |||||||||||||||||||
| New Jersey | |||||||||||||||||||
| New Mexico | |||||||||||||||||||
| New York | |||||||||||||||||||
| North Carolina | |||||||||||||||||||
| North Dakota | |||||||||||||||||||
| Northern Mariana Islands | |||||||||||||||||||
| Ohio | |||||||||||||||||||
| Oklahoma | |||||||||||||||||||
| Oregon | |||||||||||||||||||
| Pennsylvania | |||||||||||||||||||
| Puerto Rico | |||||||||||||||||||
| Rhode Island | |||||||||||||||||||
| South Carolina | |||||||||||||||||||
| South Dakota | |||||||||||||||||||
| Tennessee | |||||||||||||||||||
| Texas | |||||||||||||||||||
| U.S. Virgin Islands | |||||||||||||||||||
| Utah | |||||||||||||||||||
| Vermont | |||||||||||||||||||
| Virginia | |||||||||||||||||||
| Washington | |||||||||||||||||||
| West Virginia | |||||||||||||||||||
| Wisconsin | |||||||||||||||||||
| Wyoming | |||||||||||||||||||
| I live outside of the United States | |||||||||||||||||||
| Prefer not to respond | |||||||||||||||||||
| new | How often do you visit our site? | Every 6 months or less | Y | Drop down, select one | Visit Frequency Overall | ||||||||||||||
| About once a month | |||||||||||||||||||
| About once a week | |||||||||||||||||||
| Daily | |||||||||||||||||||
| More than once a day | |||||||||||||||||||
| JHR7446Q021 | Visit Frequency | How often do you visit our site using a mobile device? | Every 6 months or less | Y | Drop down, select one | Mobile Visit Frequency | |||||||||||||
| About once a month | |||||||||||||||||||
| About once a week | |||||||||||||||||||
| Daily | |||||||||||||||||||
| More than once a day | |||||||||||||||||||
| I have never accessed the site using a mobile device | |||||||||||||||||||
| JHR7446Q022 | Are you affiliated with an American Indian/Alaskan Native Tribe? | Yes | Y | Drop down, select one | Native Tribe Affiliation | ||||||||||||||
| No | |||||||||||||||||||
| Prefer not to respond | |||||||||||||||||||
| JHR7446Q023 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with the medicaid.gov site? (Please refrain from entering any personal information.) |
Y | Text area, no char limit | Improve | ||||||||||||||
Sheet 9: CQs 4-8-2020
| Model Name | Medicaid.gov Browse 2017 | ||||||||||
| Model ID | 8JoZ5kNQ85kl58El4JU09w4C | Underlined & Italicized: Re-order | |||||||||
| Partitioned | Yes - 2MQ | Pink: Addition | |||||||||
| Date | 6/6/2017 | Blue: Reword | |||||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label | ||
| JHR7446Q001 | Primary Reason | What was your primary reason for visiting the website? | Federal policy or program information for Medicaid or CHIP | Y | Radio button, one-up vertical | Skip Logic Group* | Primary Reason | ||||
| State-specific policy or program information for Medicaid or CHIP | |||||||||||
| Federal Medicaid or CHIP guidance (regulation, SHO and SMD policy letters, etc.) | |||||||||||
| Medicaid or CHIP data | |||||||||||
| Section 1115 demonstration or other waiver information | |||||||||||
| Other (Please specify). | A | ||||||||||
| JHR7446Q002 | A | Please explain your primary reason for visiting the website. (Please refrain from entering personal information.) | N | Text field, <100 char | Skip Logic Group* | Primary Reason - Other | |||||
| JHR7446Q003 | Role | Which of these best describes you? | Federal employee | Y | Radio button, one-up vertical | Role | |||||
| State government employee | |||||||||||
| Local government employee | |||||||||||
| Elected official | |||||||||||
| Academic researcher | |||||||||||
| Media | |||||||||||
| Healthcare policy analyst | |||||||||||
| Intergovernmental liaison | |||||||||||
| Professional healthcare provider (doctor, physician assistant, nurse, etc.) | |||||||||||
| Individual looking for Medicaid coverage information for myself or another person. | |||||||||||
| JHR7446Q004 | What best describes your organization? | Research institute or association | Y | Radio button, one-up vertical | Organization | ||||||
| Law firm | |||||||||||
| National state government association (Executive Branch) | |||||||||||
| National state government association (Legislative Branch) | |||||||||||
| National local government association (county) | |||||||||||
| National local government association (city/municipal) | |||||||||||
| National healthcare policy association | |||||||||||
| Other | |||||||||||
| JHR7446Q005 | How did you look for information or navigate the site today? (Please select all that apply.) | Top navigation bar | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Method | |||||
| Middle navigation bar | |||||||||||
| Search feature | Y,X,Z | ||||||||||
| Clicked on links on the page | |||||||||||
| Page bookmark or favorite link | |||||||||||
| Site map | |||||||||||
| Google or other search engine | |||||||||||
| Other (Please specify). | A | ||||||||||
| Don't recall | Mutually Exclusive | ||||||||||
| JHR7446Q006 | A | Please tell us how else you looked for information. (Please refrain from entering any personal information.) | N | Text field, <100 char | Skip Logic Group* | Navigation Method - Other | |||||
| JHR7446Q007 | Y | Please tell us about your experience with the site's search feature today. (Please select all that apply.) | Results were not relevant/not what I wanted | Y | Checkbox, one-up vertical | Randomize | Search Experience | ||||
| Too many results/I needed to refine my search | |||||||||||
| Not enough results | Skip Logic Group* | ||||||||||
| Returned NO results | |||||||||||
| Received error message(s) | |||||||||||
| Search speed was too slow | |||||||||||
| I experienced a different search issue: | C | Anchor Answer Choice | |||||||||
| I had no difficulty with search/results were helpful | Mutually Exclusive | ||||||||||
| JHR7446Q008 | C | Please specify the search issue you experienced. (Please refrain from entering any personal information.) | N | Text area, no char limit | Skip Logic Group* | Search Issue - Other | |||||
| JHR7446Q009 | X | Did you try using the site's navigational links before using the search feature today? | Yes, I navigated first | Y | Radio button, one-up vertical | Skip Logic Group* | Search or Nav First | ||||
| No, I went straight to the search feature | |||||||||||
| Don't recall | |||||||||||
| JHR7446Q010 | Z | Did the search feature help you to locate what you were looking for today? | Yes | B | Y | Radio button, one-up vertical | Skip Logic Group* | Search Help Locate | |||
| Partially | B | ||||||||||
| No | B | ||||||||||
| JHR7446Q011 | B | Please describe in detail what you were primarily searching for. (Please refrain from entering any personal information.) | N | Text area, no char limit | Skip Logic Group* | Search Detail OE | |||||
| JHR7446Q012 | How would you describe your browsing experience on the site today? (Please select all that apply.) | Links often did not take me where I expected | L | Y | Checkbox, one-up vertical | Skip Logic Group* | Navigation Experience | ||||
| I had difficulty finding relevant information | |||||||||||
| Links and labels were difficult to understand | U | ||||||||||
| There were too many links or navigation options to choose from | Randomize | ||||||||||
| I had technical difficulties (error messages, broken links, etc.) | T | ||||||||||
| I could not navigate back to previous information | |||||||||||
| I had a different navigation difficulty | A | Anchor Answer Choice | |||||||||
| I had no difficulty navigating the site | Mutually Exclusive | ||||||||||
| JHR7446Q013 | A | Please specify your navigation difficulty. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Experience - Other | |||||
| JHR7446Q014 | L | Please describe any specific navigation links or paths that did not take you where they should have. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Not Expected OE | |||||
| JHR7446Q015 | U | What specific links or labels were difficult to understand? (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Nav Links and Labels OE | |||||
| JHR7446Q016 | T | Please describe the technical difficulty you encountered (include as much detail as possible). (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Navigation Technical Issue OE | |||||
| JHR7446Q017 | Which of the following issues, if any, did you experience while reviewing information? (Please select all that apply.) | Information was not up to date | Y | Checkbox, one-up vertical | Skip Logic Group* | Information Issues | |||||
| Information did not answer my questions | B | ||||||||||
| Information was not presented in a concise format | |||||||||||
| Wording was not clear | |||||||||||
| Text was difficult to read | |||||||||||
| Other (please specify) | A | ||||||||||
| I did not experience any issues while reviewing information | Mutually Exclusive | ||||||||||
| JHR7446Q018 | A | Please describe the issue you experienced reviewing information. (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Other Information Issues | |||||
| JHR7446Q019 | B | What information were you looking for that you could not find? (Please refrain from entering personal information.) | N | Text area, no char limit | Skip Logic Group* | Information Looking For | |||||
| JHR7446Q020 | In which state/territory do you live? | Alabama | Y | Drop down, select one | State | ||||||
| Alaska | |||||||||||
| American Samoa | |||||||||||
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| I live outside of the United States | |||||||||||
| Prefer not to respond | |||||||||||
| JHR7446Q021 | Visit Frequency | How often do you visit our site using a mobile device? | Every 6 months or less | Y | Drop down, select one | Visit Frequency | |||||
| About once a month | |||||||||||
| About once a week | |||||||||||
| Daily | |||||||||||
| More than once a day | |||||||||||
| I have never accessed the site using a mobile device | |||||||||||
| JHR7446Q022 | Are you affiliated with an American Indian/Alaskan Native Tribe? | Yes | Y | Drop down, select one | Native Tribe Affiliation | ||||||
| No | |||||||||||
| Prefer not to respond | |||||||||||
| JHR7446Q023 | OE_Improve Experience | What else would you like to share with us to help improve your online experience with the medicaid.gov site? (Please refrain from entering any personal information.) |
Y | Text area, no char limit | Improve | ||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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