Download:
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pdfSurvey:
FTC
Consumer
Mobile
IA#:
Date:
11/25/2019
SURVEY
TYPE:
Government – Mobile
Informational
Survey Q#
1
Type#
Standard
Topic Type
Satisfaction Overall
2
Standard
Satisfaction Expectations
3
Standard
Satisfaction Ideal
4
Standard
Site Performance Speed
5
Standard
Site Performance Completeness
6
Standard
Site Performance Responsiveness
7
Standard
Look and Feel - Appeal
8
Standard
Look and Feel - Spacing
9
Standard
Look and Feel - Legibility
10
Standard
Navigation – Ease of Finding
11
Standard
Navigation - Layout
12
Standard
Navigation - Links
13
Standard
Site Info - Relevance
14
Standard
Site Info Thoroughness
15
Standard
Site Info Readability
16
Standard
Return
17
Standard
Recommend site
18
Standard
Primary Resource
19
Custom
Visit Frequency
20
Custom
Topics of interest
21
Custom
Primary reason
22
Custom
Specify primary reason if other
23
Custom
Who was the information for
24
Custom
Primary role
25
Custom
Primary role if other
26
Custom
Task accomplishment
27
Custom
If task was not completed, why
28
Custom
Navigation experience
29
Custom
Specific problems with navigation
30
Custom
Specific problems with navigation if
other
31
Custom
Was the search feature helpful
32
Custom
Describe why you didn’t use the search
feature (if not used)
33
Custom
Age
34
Custom
What can we do to improve
| File Type | application/pdf |
| Author | Parrillo, Jeffrey Michael |
| File Modified | 2022-03-17 |
| File Created | 2022-03-17 |