1090-0008 Survey Mapping Document FTC Consumer Mobile (1)

1090-0008 Survey Mapping Document FTC Consumer Mobile (1).pdf

E-Government Website Customer Satisfaction Surveys

1090-0008 Survey Mapping Document FTC Consumer Mobile (1)

OMB: 1090-0008

Document [pdf]
Download: pdf | pdf
Survey:

FTC
Consumer
Mobile

IA#:
Date:
11/25/2019
SURVEY
TYPE:

Government – Mobile
Informational

Survey Q#
1

Type#
Standard

Topic Type
Satisfaction Overall

2

Standard

Satisfaction Expectations

3

Standard

Satisfaction Ideal

4

Standard

Site Performance Speed

5

Standard

Site Performance Completeness

6

Standard

Site Performance Responsiveness

7

Standard

Look and Feel - Appeal

8

Standard

Look and Feel - Spacing

9

Standard

Look and Feel - Legibility

10

Standard

Navigation – Ease of Finding

11

Standard

Navigation - Layout

12

Standard

Navigation - Links

13

Standard

Site Info - Relevance

14

Standard

Site Info Thoroughness

15

Standard

Site Info Readability

16

Standard

Return

17

Standard

Recommend site

18

Standard

Primary Resource

19

Custom

Visit Frequency

20

Custom

Topics of interest

21

Custom

Primary reason

22

Custom

Specify primary reason if other

23

Custom

Who was the information for

24

Custom

Primary role

25

Custom

Primary role if other

26

Custom

Task accomplishment

27

Custom

If task was not completed, why

28

Custom

Navigation experience

29

Custom

Specific problems with navigation

30

Custom

Specific problems with navigation if
other

31

Custom

Was the search feature helpful

32

Custom

Describe why you didn’t use the search
feature (if not used)

33

Custom

Age

34

Custom

What can we do to improve


File Typeapplication/pdf
AuthorParrillo, Jeffrey Michael
File Modified2022-03-17
File Created2022-03-17

© 2024 OMB.report | Privacy Policy