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SBA 2021 New Proposal English Feedback Survey
FCG IA number: 30683 |
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Question Text |
Answer Text |
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Q1. How was your experience on our website? |
Star rating ( out of 5 stars) |
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Q2. What brings you to SBA.gov today? |
COVID-19 relief |
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Traditional business loans |
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Natural disaster recovery |
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Starting and managing a business |
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Account update or registration |
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Local assistance |
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Federal contracting |
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Other |
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Q3. What is your goal on SBA.gov today? |
Help obtaining a loan or grant |
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Help with an existing loan or grant |
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Just gathering information |
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Help or guidance |
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Update existing account |
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Create new account |
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Connect with counselors |
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Sign up for courses or events |
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View local resources and information |
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Find a local office |
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Help for existing government contractors |
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Explore new opportunities |
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Other |
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Q4. (Only shows to those who select "Other" in Q3) What brings you to SBA.gov? |
(Open-ended response field) |
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Q5. Which program(s) are you considering? (Check all that apply) |
Paycheck Protection Program Loan |
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Economic Injury Disaster Loan (EIDL) |
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Targeted EIDL Advance or Supplemental Targeted Advance |
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Restaurant Revitalization Fund |
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Shuttered Venue Operators Grant |
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Small Disadvantaged Business |
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Women-Owned Small Business (WOSB) |
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Veteran assistance |
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8(a) Business Development |
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SBA Mentor-Protégé |
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HUBZone |
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Other |
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Unsure |
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Q6. (Only shows to those who select "Other" in Q5) What program are you considering? |
(Open-ended response field) |
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Q7. Were you able to complete your goals in visiting SBA.gov? |
Yes |
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No |
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Q8. (Only shows to those who select "No" in Q7) What will you do next in regard to your goal(s)? |
Return to SBA.gov |
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Contact an SBA District Office |
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Contact another resource featured on SBA.gov |
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Contact SBA customer service |
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Take no action |
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Other |
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Q9. (Only shows to those who select "Other" in Q8): What other action will you take to achieve your goal(s)? |
(Open-ended response field) |
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Q10. Did you find what you were looking for in a reasonable amount of time? |
Yes |
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No |
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Q11. (Only shows to those who select "No" on Q10) How can we help you find it more efficiently? |
(Open-ended response field) |
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Q12. What is your veteran status or association? |
Non-veteran |
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Veteran |
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Service-disabled veteran |
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Spouse of veteran |
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Choose not to answer |
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Q13. What is your gender? |
Male |
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Female |
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Non-binary |
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Choose not to answer |
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Q14. Which demographic groups apply to you? |
American Indian or Alaskan Native |
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Asian |
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Black or African American |
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Hispanic or Latine |
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Native Hawaiian or Other Pacific Islander |
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White |
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Choose not to answer |
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Q15: Please leave any other feedback about why you came to SBA.gov and your experience on our website today. |
(Open-ended response field) |
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