32105 NIH-OAR HIVi 32105 NIH-OAR HIVinfo_Survey_Dec 2021

E-Government Website Customer Satisfaction Surveys

32105 NIH-OAR HIVinfo_Survey_Dec 2021.xlsx

OMB: 1090-0008

Document [xlsx]
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Overview

Model Questions
HIVinfo Custom Questions


Sheet 1: Model Questions

Model Name
NIH-OAR HIVinfo Digital Survey
Red & Strike-Through: Delete
Model ID


Underlined & Italicized: Re-order
Partitioned
No
Pink: Addition
Date
12/14/2021
Blue: Reword
Model Version
17.3.Y









Label Model Questions

Model Questions - SP




Satisfaction


1 Satisfaction - Overall What is your overall satisfaction with this site?
(1=Very Dissatisfied, 10=Very Satisfied)



2 Satisfaction - Expectations How well does this site meet your expectations?
(1=Falls Short, 10=Exceeds)



3 Satisfaction - Ideal How does this site compare to an ideal website?
(1=Not Very Close, 10=Very Close)





Recommend (NPS)
(1=Very Unlikely, 10=Very Likely)



4 Recommend How likely are you to recommend HIVinfo.nih.gov to someone else?




Return
(1=Very Unlikely, 10=Very Likely)



5 Return How likely are you to return to HIVinfo.nih.gov in the future?









Sheet 2: HIVinfo Custom Questions

Model Name
NIH-OAR HIVinfo Digital Survey




Model ID
0



Partitioned
Yes - 2MQ



Date
12/14/2021












QID Skip From Question Text Question Text - SP Answer Choices Answer Choices - SP Skip To CQ Label
6
What type of information were you looking for today?
Find basic information about HIV, e.g. Fact Sheets

Primary Info




Find resources related to HIV and AIDS






Find contact information






To access one or more of the following: Fact Sheets, Resources, Glossary Terms, Guidelines, Drug Database, Mobile Applications






Other resources (please specify below)
A
7 A Please specify the type of information you were looking for today.



Primary Info - Other
8
Did you find what you were looking for today?
Yes
B Find Info




No
A
9 A If no, did any of the follow apply to you? (select all that apply)
Links and labels were difficult to understand

Why Not Found




There were too many navigation options






I encountered error messages or broken links






I could not navigate to back to previous information






The category or content of interest to me is missing from the site






Other (please specify below)
C
10 C Please specify why you were unable to find what you were looking for.



Why Not Found - Other
11 B Please rate the ease of finding what you were looking for.
1=Poor

Ease of Finding




2






3






4






5






6






7






8






9






Excellent=10


12
Is this your first time visiting the HIVinfo.nih.gov website?
Yes

First Visit




No
A
13 A How many times have you visited HIVinfo.nih.gov in the past 6 months?
1 time or less

Repeat Visit Times




2 - 3 times






4 - 6 times






More than 6 times


14
How were you referred to the site today?
Search engine (e.g. Google)

Acquisition Source




NIH Office of AIDS Research email/website/social media






HIVinfo.nih.gov email/website/social media






A different government website or social media channel






A different non-government website or social media channel






Literature/Research paper






Recommendation from someone I know






Other (please specify below)
A
15 A Please specify how you were referred to the site today.



Acquisition Source - Other
16
What is your role in the HIV community?
I have questions about my own HIV risk or diagnosis.

Role




I have questions about a family member or friend's HIV risk or diagnosis.






I have a professional role in the HIV community.






I am pursuing a degree in an HIV-related field.






I have a more general interest in HIV.






Other (please specify below)
A
17 A Please describe your role in the HIV community.



Role - Other
18
What else would you like to share with us to help improve your online experience with HIVinfo.nih.gov?



Improve
19
Gender (optional)



Demos: Gender
20
Which category includes your age?
Under 18

Demos: Age




18 - 24






25 - 34






35 - 44






45 - 54






55 - 64






65 or older






Prefer not to respond


21
What is your household income?
Under $25,000

Demos: Income




$25,000 - $49,999






$50,000 - $74,999






$75,000 - $99,999






$100,000 - $124,999






$125,000 - $149,999






$150,000 or more






Prefer not to respond


22
What is your highest level of education completed?
Some High School or Less

Demos: Education




High School/GED






Associate Degree or Some College






Bachelor's Degree






Master's Degree






Advanced Graduate Work or Ph.D.






Prefer not to respond


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