30916 Q_NIDDK Mobi 30916 Q_NIDDK Mobile v2_updated 02-15-2022_DOT
E-Government Website Customer Satisfaction Surveys
30916 Q_NIDDK Mobile v2_updated 02-15-2022_DOT.xlsx
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
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Model Qsts
Current CQs
CQs (02-15-2022)
CQs 2-11-2022
Attributes
Overview
Welcome and Thank You TextModel Qsts
Current CQs
CQs (02-15-2022)
CQs 2-11-2022
Attributes
Sheet 1: Welcome and Thank You Text
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| Welcome and Thank You Text | ||||||
| Welcome Text | Thank You Text | |||||
| Thank you for visiting www.niddk.nih.gov. You have been randomly selected to take this survey conducted by ForeSee for the National Institute of Diabetes & Digestive & Kidney Diseases (NIDDK). Please take a minute or two to give us your opinions. The feedback you provide will help NIDDK enhance its site and serve you better in the future. All results are strictly confidential. | Your survey has been submitted. Thank you for your input! | |||||
| Welcome Text - Alternate | Thank You Text - Alternate | |||||
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Sheet 2: Model Qsts
| Model Name | NIDDK Mobile v2 |
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| Model ID | B9QE8s14EMYw1Q4YptUF8g4C | Underlined & Italicized: Re-order | ||||||
| Partitioned | 2MQ | Pink: Addition | ||||||
| Date | 10/1/2021 | Blue: Reword | ||||||
| Label | Element Questions | Label | Satisfaction Questions | Label | Future Behaviors | |||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Recommend Company (1=Very Unlikely, 10=Very Likely) |
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| 1 | Look and Feel - Appeal | Please rate the visual appeal of this mobile site. | 16 | Satisfaction - Overall | What is your overall satisfaction with this mobile site? (1=Very Dissatisfied, 10=Very Satisfied) |
19 | Recommend Company | How likely are you to recommend NIDDK to someone else? |
| 2 | Look and Feel - Balance | Please rate the balance of graphics and text on this mobile site. | 17 | Satisfaction - Expectations | How well does this mobile site meet your expectations? (1=Falls Short, 10=Exceeds) |
Return (1=Very Unlikely, 10=Very Likely) |
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| 3 | Look and Feel - Readability | Please rate the readability of the pages on this mobile site. | 18 | Satisfaction - Ideal | How does this mobile site compare to your idea of an ideal mobile site? (1=Not Very Close, 10=Very Close) |
20 | Return | How likely are you to return to www.niddk.nih.gov in the future? |
| Site Performance (1=Poor, 10=Excellent, Don't Know) | Primary Resource (1=Very Unlikely, 10=Very Likely) |
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| 4 | Site Performance - Loading | Please rate how quickly pages load on this mobile site. | 21 | Information Use | How likely are you to use the information you found on our website? | |||
| 5 | Site Performance - Consistency | Please rate the consistency of speed from page to page on this mobile site. | ||||||
| 6 | Site Performance - Completeness | Please rate how completely the page content loads on this mobile site. | ||||||
| Navigation (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 7 | Navigation - Organized | Please rate how well this mobile site is organized. | ||||||
| 8 | Navigation - Options | Please rate the options available for navigating this mobile site. | ||||||
| 9 | Navigation - Layout | Please rate how well the mobile site layout helps you find what you need. | ||||||
| Information Browsing (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 10 | Information Browsing - Features | Please rate how well the features on the mobile site help you find the information you need. | ||||||
| 11 | Information Browsing - Sort | Please rate the ability to sort through information by criteria that are important to you on this mobile site. | ||||||
| 12 | Information Browsing - Narrow | Please rate the ability to narrow choices to find the information you are looking for on this mobile site. | ||||||
| Site Information (1=Poor, 10=Excellent, Don't Know) | ||||||||
| 13 | Site Information - Thoroughness | Please rate the thoroughness of information on this mobile site. | ||||||
| 14 | Site Information - Understandable | Please rate how understandable information is on this mobile site. | ||||||
| 15 | Site Information - Answers | Please rate how well the information provides answers to your questions. |
Sheet 3: Current CQs
| Model Name | NIDDK Mobile v2 |
|
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| Model ID | B9QE8s14EMYw1Q4YptUF8g4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 10/1/2021 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| SBD9379Q001 | Role | Which of the following best describes your role in coming to the site today? | Person with health concerns | Y | Radio button, one-up vertical | Role | |||
| Family member or friend of a patient | |||||||||
| Scientific research professional | |||||||||
| Student | |||||||||
| Health care provider (e.g., doctor, nurse) | |||||||||
| Other health or medical professional | |||||||||
| Other | |||||||||
| SBD9379Q002 | What type of information were you looking for today? | Information about a disease or health condition | T | Y | Radio button, one-up vertical | Skip Logic Group* | Type of Info | ||
| NIDDK-supported scientific research, funding, or resources | T | ||||||||
| NIDDK news & announcements | T | ||||||||
| General information about NIDDK | |||||||||
| Other | |||||||||
| SBD9379Q003 | T | Which disease area(s) best categorize the type of information you were looking for? | Digestive Diseases | Y | Checkbox, one-up vertical | Skip Logic Group* | Disease Area | ||
| Diabetes | |||||||||
| Kidney Disease | |||||||||
| Urologic Diseases | |||||||||
| Liver Disease | |||||||||
| Endocrine Diseases | |||||||||
| Blood Diseases | |||||||||
| Diet & Nutrition | |||||||||
| Weight Management | |||||||||
| Other | |||||||||
| SBD9379Q004 | Accomplish | Did you find the information you were looking for? | Yes | ZZ | Y | Radio button, one-up vertical | Skip Logic Group* | Find Information | |
| No | |||||||||
| SBD9379Q005 | ZZ | Please rate how easy it was to find the information you were looking for: | 1 = Very hard | Y | Radio button, scale, no don't know | Skip Logic Group* | Find Info Time | ||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = Very easy | |||||||||
| SBD9379Q006 | Please rate how well photos and videos helped you understand information: | 1 = Didn't help at all | Y | Radio button, scale, has don't know | UX Photo Video | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = Helped a lot | |||||||||
| Don't know/does not apply | |||||||||
| SBD9379Q007 | Please rate your ability to share content from this website: | 1 = Poor | Y | Radio button, scale, has don't know | UX Sharing | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = Excellent | |||||||||
| Don't know/does not apply | |||||||||
| SBD9379Q008 | Demographics: Gender | What is your gender? | Male | Y | Radio button, one-up vertical | Gender | |||
| Female | |||||||||
| Non-binary | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q009 | Which category includes your age? | Younger than 18 | Y | Radio button, one-up vertical | Age | ||||
| 18 to 29 | |||||||||
| 30 to 49 | |||||||||
| 50 to 64 | |||||||||
| 65 or older | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q010 | What is your highest level of education completed? | Some high school or less | Y | Radio button, one-up vertical | Education | ||||
| High school graduate or GED | |||||||||
| Some college credit, no degree | |||||||||
| Associate's degree/technical degree | |||||||||
| Undergraduate degree | |||||||||
| Graduate degree | |||||||||
| Doctorate degree | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q011 | What is your ethnicity/race? | White | Y | Checkbox, one-up vertical | Ethnicity | ||||
| Hispanic or Latino | |||||||||
| Black or African American | |||||||||
| Native American or American Indian | |||||||||
| Asian/Pacific Islander | |||||||||
| Other | |||||||||
| Prefer not to answer | Mutually Exclusive | ||||||||
| SBD9379Q012 | What is your first language? | English | Y | Radio button, one-up vertical | Language | ||||
| Spanish/Español | |||||||||
| Other | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q013 | Are you a resident or citizen of the United States? | Yes | Y | Radio button, one-up vertical | US_Country | ||||
| No | |||||||||
| SBD9379Q014 | OE_Improve Experience | If you could make one improvement to the site, what would it be? | N | Text area, no char limit | OE_Improvements | ||||
Sheet 4: CQs (02-15-2022)
| Model Name | NIDDK Mobile v2 |
|
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| Model ID | B9QE8s14EMYw1Q4YptUF8g4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 10/1/2021 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| SBD9379Q001 | Role | Which of the following best describes your role in coming to the site today? | Person with health concerns | Y | Radio button, one-up vertical | Role | |||
| Family member or friend of a patient | |||||||||
| Scientific research professional | |||||||||
| Student | |||||||||
| Health care provider (e.g., doctor, nurse) | |||||||||
| Other health or medical professional | |||||||||
| Other | |||||||||
| SBD9379Q002 | What type of information were you looking for today? | Information about a disease or health condition | T | Y | Radio button, one-up vertical | Skip Logic Group* | Type of Info | ||
| NIDDK-supported scientific research, funding, or resources | T | ||||||||
| NIDDK news & announcements | T | ||||||||
| General information about NIDDK | |||||||||
| Other | |||||||||
| SBD9379Q003 | T | Which disease area(s) best categorize the type of information you were looking for? | Digestive Diseases | Y | Checkbox, one-up vertical | Skip Logic Group* | Disease Area | ||
| Diabetes | |||||||||
| Kidney Disease | |||||||||
| Urologic Diseases | |||||||||
| Liver Disease | |||||||||
| Endocrine Diseases | |||||||||
| Blood Diseases | |||||||||
| Diet & Nutrition | |||||||||
| Weight Management | |||||||||
| Other | |||||||||
| SBD9379Q004 | Accomplish | Did you find the information you were looking for? | Yes | ZZ | Y | Radio button, one-up vertical | Skip Logic Group* | Find Information | |
| No | |||||||||
| SBD9379Q005 | ZZ | Please rate how easy it was to find the information you were looking for: | 1 = Very hard | Y | Radio button, scale, no don't know | Skip Logic Group* | Find Info Time | ||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = Very easy | |||||||||
| SBD9379Q006 | Please rate how well photos and videos helped you understand information: | 1 = Didn't help at all | Y | Radio button, scale, has don't know | UX Photo Video | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = Helped a lot | |||||||||
| Don't know/does not apply | |||||||||
| SBD9379Q007 | Please rate your ability to share content from this website: | 1 = Poor | Y | Radio button, scale, has don't know | UX Sharing | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = Excellent | |||||||||
| Don't know/does not apply | |||||||||
| SBD9379Q008 | Demographics: Gender | What is your gender? | Male | Y | Radio button, one-up vertical | Gender | |||
| Female | |||||||||
| Non-binary | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q009 | Which category includes your age? | Younger than 18 | Y | Radio button, one-up vertical | Age | ||||
| 18 to 29 | |||||||||
| 30 to 49 | |||||||||
| 50 to 64 | |||||||||
| 65 or older | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q010 | What is your highest level of education completed? | Some high school or less | Y | Radio button, one-up vertical | Education | ||||
| High school graduate or GED | |||||||||
| Some college credit, no degree | |||||||||
| Associate's degree/technical degree | |||||||||
| Undergraduate degree | |||||||||
| Graduate degree | |||||||||
| Doctorate degree | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q011 | What is your ethnicity/race? | White | Y | Checkbox, one-up vertical | Ethnicity | ||||
| Hispanic or Latino | |||||||||
| Black or African American | |||||||||
| Native American or American Indian | |||||||||
| Asian/Pacific Islander | |||||||||
| Other | |||||||||
| Prefer not to answer | Mutually Exclusive | ||||||||
| SBD9379Q012 | What is your first language? | English | Y | Radio button, one-up vertical | Language | ||||
| Spanish/Español | |||||||||
| Other | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q013 | Are you a resident or citizen of the United States? | Yes | Y | Radio button, one-up vertical | US_Country | ||||
| No | |||||||||
| SBD9379Q014 | OE_Improve Experience | If you could make one improvement to the site, what would it be? | N | Text area, no char limit | OE_Improvements | ||||
Sheet 5: CQs 2-11-2022
| Model Name | NIDDK Mobile v2 |
|
|||||||
| Model ID | B9QE8s14EMYw1Q4YptUF8g4C | Underlined & Italicized: Re-order | |||||||
| Partitioned | 2MQ | Pink: Addition | |||||||
| Date | 10/1/2021 | Blue: Reword | |||||||
| QID | QUESTION META TAG | Skip From | Question Text | Answer Choices | Skip To | Required Y/N |
Type | Special Instructions | CQ Label |
| SBD9379Q001 | Role | Which of the following best describes your role in coming to the site today? | Person with health concerns | Y | Radio button, one-up vertical | Role | |||
| Family member or friend of a patient | |||||||||
| Scientific research professional | |||||||||
| Student | |||||||||
| Health care provider (e.g., doctor, nurse) | |||||||||
| Other health or medical professional | |||||||||
| Other | |||||||||
| SBD9379Q002 | What type of information were you looking for today? | Information aobut a disease or health condition | T | Y | Radio button, one-up vertical | Skip Logic Group* | Type of Info | ||
| NIDDK-supported scientific research, funding, or resources | T | ||||||||
| NIDDK news & announcements | T | ||||||||
| General information about NIDDK | |||||||||
| Other | |||||||||
| SBD9379Q003 | T | Which disease area(s) best categorize the type of information you were looking for? | Digestive Diseases | Y | Checkbox, one-up vertical | Skip Logic Group* | Disease Area | ||
| Diabetes | |||||||||
| Kidney Disease | |||||||||
| Urologic Diseases | |||||||||
| Liver Disease | |||||||||
| Endocrine Diseases | |||||||||
| Blood Diseases | |||||||||
| Diet & Nutrition | |||||||||
| Weight Management | |||||||||
| Other | |||||||||
| SBD9379Q004 | Accomplish | Did you find the information you were looking for? | Yes | ZZ | Y | Radio button, one-up vertical | Skip Logic Group* | Find Information | |
| No | |||||||||
| SBD9379Q005 | ZZ | Please rate how easy it was to find the information you were looking for: | 1 = Very hard | Y | Radio button, scale, no don't know | Skip Logic Group* | Find Info Time | ||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = Very easy | |||||||||
| SBD9379Q006 | Please rate how well photos and videos helped you understand information: | 1 = Didn't help at all | Y | Radio button, scale, has don't know | UX Photo Video | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = Helped a lot | |||||||||
| Don't know/does not apply | |||||||||
| SBD9379Q007 | Please rate your ability to share content from this website: | 1 = Poor | Y | Radio button, scale, has don't know | UX Sharing | ||||
| 2 | |||||||||
| 3 | |||||||||
| 4 | |||||||||
| 5 | |||||||||
| 6 | |||||||||
| 7 | |||||||||
| 8 | |||||||||
| 9 | |||||||||
| 10 = Excellent | |||||||||
| Don't know/does not apply | |||||||||
| SBD9379Q008 | Demographics: Gender | What is your gender? | Male | Y | Radio button, one-up vertical | Gender | |||
| Female | |||||||||
| Non-binary | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q009 | Which category includes your age? | Younger than 18 | Y | Radio button, one-up vertical | Age | ||||
| 18 to 29 | |||||||||
| 30 to 49 | |||||||||
| 50 to 64 | |||||||||
| 65 or older | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q010 | What is your highest level of education completed? | Some high school or less | Y | Radio button, one-up vertical | Education | ||||
| High school graduate or GED | |||||||||
| Some college credit, no degree | |||||||||
| Associate's degree/technical degree | |||||||||
| Undergraduate degree | |||||||||
| Graduate degree | |||||||||
| Doctorate degree | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q011 | What is your ethnicity/race? | White | Y | Checkbox, one-up vertical | Ethnicity | ||||
| Hispanic or Latino | |||||||||
| Black or African American | |||||||||
| Native American or American Indian | |||||||||
| Asian/Pacific Islander | |||||||||
| Other | |||||||||
| Prefer not to answer | Mutually Exclusive | ||||||||
| SBD9379Q012 | What is your first language? | English | Y | Radio button, one-up vertical | Language | ||||
| Spanish/Español | |||||||||
| Other | |||||||||
| Prefer not to answer | |||||||||
| SBD9379Q013 | Are you a resident or citizen of the United States? | Yes | Y | Radio button, one-up vertical | US_Country | ||||
| No | |||||||||
| SBD9379Q014 | OE_Improve Experience | If you could make one improvement to the site, what would it be? | N | Text area, no char limit | OE_Improvements | ||||
Sheet 6: Attributes
| Attribute | Value |
| Channel | Mobile |
| Touchpoint Name | Browse |
| Hierarchy | No |
| Model Type | PredCSAT Mobile Browse |
| Journey Phase | Browse |
| Touchpoint Type | Standard |
| Partner Involved | No |
| Replay | No |
| Version Number of Model Template | 18.1 |
| Survey Type | CSAT |
| Look and Feel | Single Page |
| Theme Color | #009fea |
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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