32013 Feedback Survey Mapping Doc FTC IA#32013 Identity Theft Feedback survey

32013 Feedback Survey Mapping Doc FTC IA#32013 Identity Theft Feedback survey.xlsx

E-Government Website Customer Satisfaction Surveys

32013 Feedback Survey Mapping Doc FTC IA#32013 Identity Theft Feedback survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

EN
Additional Languages


Sheet 1: EN

Identity Theft Feedback Survey
FCG IA number: 32013
Question Text Answer Text
Q1. How was your overall experience using IdentityTheft.gov? Star rating ( 5 stars)
Q2. Did you find it easy to use the IdentityTheft.gov site? Star rating ( 5 stars)









Q3. Would you recommend IdentityTheft.gov to someone else? Star rating ( 5 stars)









Q4. Please explain your rating. (Open text)









Q5. What is your feedback related to? Could not accomplish task
Could not find information
Information was unclear or difficult to find
Technical difficulties
Suggestion
Compliment
Other



Q6. Please describe your experience. (Only shows if "Other" is selected in Q5) (Open text)


Q7. What task were you trying to accomplish on the site today and what prevented you from accomplishing it? (Only shows if "Could not accomplish task" is selected in Q5). (Open text)









Q8. What type of difficulty, if any, did you encounter with the navigation process on this site? Too many links to choose from
Links did not take me where expected
Link labels were difficult to understand
Could not find the information I was looking for
Other





Q9. Were the labels and links intuitive and clear? Please provide a reason to support your answer. (Only shows if "Links did not take me where expected" is selected in Q8.) (Open text)









Q10. What information were you looking for that you could not find? (Only shows if "Could not find the information I was looking for" is selected in Q8) (Open text)









Q11. Click here to type your comment. (Only shows if "Other" is selected in Q8.) (Open text)









Q12. Which of the following issues, if any, did you experience on this site/page today? Select all that apply. Information was not up to date
Information did not answer my questions
Language was not clear and concise
Wording used was confusing
Text was difficult to read
Errors or typos on the page
Other



Q13. Please describe what content was unclear or confusing on this page. (Only shows if select answers chosen in Q11) (Open text)









Q14. Please describe the issue you experienced on this site/page today. (Only shows if "Other" is selected on Q12) (Open text)









Q15. What type of site performance issue(s) or technical error(s) did you encounter? (Select all that apply) Pages were loading slowly or not at all
I could not log into My Account
Error messages that could not be resolved
Broken links
Other

Q16. Please describe the issue you experienced on this site/page today. (Only shows if "Other" is selected in Q15). (Open text)









Q17. Did the IdentityTheft.gov recovery steps help you address the problems caused by identity theft? Yes
No
Not sure







Q18. What IdentifyTheft.gov recovery steps do you feel most benefit identity theft victims? (Only shows if "Yes" is selected in Q17) (Open text)









Q19. What other features or resources could be added to IdentityTheft.gov to help victims of identity theft? (Only shows if "Yes" is selected in Q17). Open text









Q20. Were you able to successfully log in to your account? Yes
No








Q21. Please describe the problem that you encountered while attempting to log in to your IdentityTheft.gov account. (Only shows if "No" is selected on Q20) (Open text)









Q22. What IdentityTheft.gov account features do you feel most benefit identity theft victims? (Only shows if "Yes" is selected on Q20). (Open text)


Q23. If you could make one improvement to the site, what would it be? (Open text)










Sheet 2: Additional Languages

[CLIENT NAME & SURVEY NAME] Feedback Survey
FCG IA number: [EAM can help provide this number]
Question Text Answer Text
Q1. Start rating ( 5 stars)
Q2.









Q3.









Q4.









Q5.









Q6.


Q7. (Open ended question)
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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