Identity Theft Feedback Survey
FCG IA number: 32013 |
| Question Text |
Answer Text |
| Q1. How was your overall experience using IdentityTheft.gov? |
Star rating ( 5 stars) |
| Q2. Did you find it easy to use the IdentityTheft.gov site? |
Star rating ( 5 stars) |
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| Q3. Would you recommend IdentityTheft.gov to someone else? |
Star rating ( 5 stars) |
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| Q4. Please explain your rating. |
(Open text) |
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| Q5. What is your feedback related to? |
Could not accomplish task |
| Could not find information |
| Information was unclear or difficult to find |
| Technical difficulties |
| Suggestion |
| Compliment |
| Other |
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| Q6. Please describe your experience. (Only shows if "Other" is selected in Q5) |
(Open text) |
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| Q7. What task were you trying to accomplish on the site today and what prevented you from accomplishing it? (Only shows if "Could not accomplish task" is selected in Q5). |
(Open text) |
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| Q8. What type of difficulty, if any, did you encounter with the navigation process on this site? |
Too many links to choose from |
| Links did not take me where expected |
| Link labels were difficult to understand |
| Could not find the information I was looking for |
| Other |
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| Q9. Were the labels and links intuitive and clear? Please provide a reason to support your answer. (Only shows if "Links did not take me where expected" is selected in Q8.) |
(Open text) |
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| Q10. What information were you looking for that you could not find? (Only shows if "Could not find the information I was looking for" is selected in Q8) |
(Open text) |
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| Q11. Click here to type your comment. (Only shows if "Other" is selected in Q8.) |
(Open text) |
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| Q12. Which of the following issues, if any, did you experience on this site/page today? Select all that apply. |
Information was not up to date |
| Information did not answer my questions |
| Language was not clear and concise |
| Wording used was confusing |
| Text was difficult to read |
| Errors or typos on the page |
| Other |
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| Q13. Please describe what content was unclear or confusing on this page. (Only shows if select answers chosen in Q11) |
(Open text) |
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| Q14. Please describe the issue you experienced on this site/page today. (Only shows if "Other" is selected on Q12) |
(Open text) |
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| Q15. What type of site performance issue(s) or technical error(s) did you encounter? (Select all that apply) |
Pages were loading slowly or not at all |
| I could not log into My Account |
| Error messages that could not be resolved |
| Broken links |
| Other |
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| Q16. Please describe the issue you experienced on this site/page today. (Only shows if "Other" is selected in Q15). |
(Open text) |
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| Q17. Did the IdentityTheft.gov recovery steps help you address the problems caused by identity theft? |
Yes |
| No |
| Not sure |
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| Q18. What IdentifyTheft.gov recovery steps do you feel most benefit identity theft victims? (Only shows if "Yes" is selected in Q17) |
(Open text) |
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| Q19. What other features or resources could be added to IdentityTheft.gov to help victims of identity theft? (Only shows if "Yes" is selected in Q17). |
Open text |
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| Q20. Were you able to successfully log in to your account? |
Yes |
| No |
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| Q21. Please describe the problem that you encountered while attempting to log in to your IdentityTheft.gov account. (Only shows if "No" is selected on Q20) |
(Open text) |
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| Q22. What IdentityTheft.gov account features do you feel most benefit identity theft victims? (Only shows if "Yes" is selected on Q20). |
(Open text) |
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| Q23. If you could make one improvement to the site, what would it be? |
(Open text) |
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