Internet Requestors

SSA's Public Credentialing and Authentication Process

OMB Screen Package - Revised (5-22 Release)

Internet Requestors

OMB: 0960-0789

Document [pdf]
Download: pdf | pdf
OMB Change Request
eAccess May 2022 Release

OMB Change Request

Table of Contents
1. ROME..................................................................................................................................................................................................... 3
1.1 Have Activation Code (HVAC) ......................................................................................................................................................... 3
1.2 Have Upgrade Code (HVUC) .......................................................................................................................................................... 4
1.3 FAVI_1............................................................................................................................................................................................. 5
1.4 FAVI_2............................................................................................................................................................................................. 6
1.5 Optional ID Verification .................................................................................................................................................................... 7
1.6 VYIC ................................................................................................................................................................................................ 8
1.7 CAVI_HelpLink_Tell Me More ......................................................................................................................................................... 9
1.8 FAVI_RedBall_Edit_Messages ...................................................................................................................................................... 10
1.9 Error Screen CNAA Cannot Access Account ................................................................................................................................ 11
1.10 ECYR........................................................................................................................................................................................... 12
1.11 CAVI ............................................................................................................................................................................................ 13
1.12 CAVI First Name and Last Name Error Messages ...................................................................................................................... 14
1.13 CAVI_Error Messages ................................................................................................................................................................. 15
1.14 ROME Sign In .............................................................................................................................................................................. 16
1.15 Activation Code Expired Error_ERRACOEX ............................................................................................................................... 17
1.16 ID.me Redirect Page ................................................................................................................................................................... 18
1.17 MTPTOS_Password_Reset_ToS ................................................................................................................................................ 19
1.18 CYCPNTOS_Reset Code_TOS................................................................................................................................................... 20
1.19 CATS_Create an Account _TOS ................................................................................................................................................. 21
1.21 AES_AddExSec_TOS ................................................................................................................................................................. 22
2.RCS ....................................................................................................................................................................................................... 23
2.1 CAVI with Error Message .............................................................................................................................................................. 23
2.2 SACC (Send Account Confirmation Code) .................................................................................................................................... 24
2.3 ENMAIL ......................................................................................................................................................................................... 25
2.4 ENTEXT ........................................................................................................................................................................................ 26
2.5 ACDC (Activation Code Delivery Choice) ...................................................................................................................................... 27
2.6 ENROLLC ...................................................................................................................................................................................... 28
2.7 TAFODAC(FODAC)_1................................................................................................................................................................... 29
2.8 TAFODAC(FODAC)_2................................................................................................................................................................... 30

Page 1

OMB Change Request
2.9 YWES ............................................................................................................................................................................................ 31
2.10 TA Mailed Activation Code (TAMAC)_1 ....................................................................................................................................... 32
2.11 TA Mailed Activation Code (TAMAC)_2 ....................................................................................................................................... 33
2.12 Account Management (ACMGMT) In Person – External Partner IAL2 ........................................................................................ 34
2.13 ACMGMT -Reset Button for Hybrid Accounts .............................................................................................................................. 35
2.14 SRCHRSLT_1 ............................................................................................................................................................................. 36
2.15 SRCHRSLT_2 ............................................................................................................................................................................. 37
2.16 SRCHRSLT_3 ............................................................................................................................................................................. 38
2.17 SRCHRSLT_4 ............................................................................................................................................................................. 39
2.18 SRCHRSLT_5 ............................................................................................................................................................................. 40
2.19 SRCHRSLT_6 ............................................................................................................................................................................. 41
2.20 SRCHRSLT_7 ............................................................................................................................................................................. 42
2.21 SRCHRSLT_8 ............................................................................................................................................................................. 43
2.22 SRCHRSLT_9 ............................................................................................................................................................................. 44
2.23 SRCHRSLT_10 ........................................................................................................................................................................... 45

Page 2

OMB Change Request

1. ROME
1.1 Have Activation Code (HVAC)

New Screen for users who may have an Activation Code which can be received by text, voice, postal mail or at an office.

Page 3

OMB Change Request

1.2 Have Upgrade Code (HVUC)

New Screen for users who have already requested an Activation Code which may be received by text, voice, postal mail
or at an office.

Page 4

OMB Change Request

1.3 FAVI_1

•

Added the button “I Don’t Have an Activation Code”

•

Added the “Example” under the code entry field

•

Added a dynamic view without the SSN entry. This view is displayed to the users coming from HUC (see below).

•

The Show/ Hide link is replaced with the “eye’ icon for SSN input field.

Page 5

OMB Change Request

1.4 FAVI_2

•

Added the button “I Don’t Have an Activation Code”

•

Added the “Example” under the code entry field

Page 6

OMB Change Request

1.5 Optional ID Verification

Design updated information on services offered upon ID verification

Page 7

OMB Change Request

1.6 VYIC

•
•

Added a “Skip this step” button
Removed “No Thanks” radio button

Page 8

OMB Change Request

1.7 CAVI_HelpLink_Tell Me More

Updated the language on the light box on CAVI page (“Tell me more” link)

Page 9

OMB Change Request

1.8 FAVI_RedBall_Edit_Messages

Red ball Edit messages for SSN and Activation code fields.

Page 10

OMB Change Request

1.9 Error Screen CNAA Cannot Access Account

Error page is displayed in the Finish Setup path instead of Have Upgrade Code page if the user fails checks .

Page 11

OMB Change Request

1.10 ECYR

Added support text with the code example under the Activation Code input field.

Page 12

OMB Change Request

1.11 CAVI

•

The “Eye” icon is removed from SSN field.

•

“Show/Hide” link is added.

Page 13

OMB Change Request

1.12 CAVI First Name and Last Name Error Messages

Red Ball Edit Messages for First and Last Name fields when left empty.

Page 14

OMB Change Request

1.13 CAVI_Error Messages

•

Summary Message Container Language reference aligned with labels for fields Street Address and Apartment,
Suite, Building.

•

Red Ball Edit Message updated for fields Street Address and Apartment, Suite, Building.

Page 15

OMB Change Request

1.14 ROME Sign In

Removed the period after “Learn More” link. No other changes.

Page 16

OMB Change Request

1.15 Activation Code Expired Error_ERRACOEX

When the user selects “NEXT” they are redirected to the "Terms Of Service" page to go through the process again to
obtain a new activation code.

Page 17

OMB Change Request

1.16 ID.me Redirect Page

•
•

The language is updated in the interim page before the user gets redirected to ID.me website.
The links in the order of appearance:

https://www.ssa.gov/privacy/
o https://www.id.me/terms
o https://www.id.me/privacy
o https://www.id.me/biometric
o

Page 18

OMB Change Request

1.17 MTPTOS_Password_Reset_ToS

Updated language for ToS for “What will we do with your information?”

Page 19

OMB Change Request

1.18 CYCPNTOS_Reset Code_TOS

Updated language for ToS for “What will we do with your information?”

Page 20

OMB Change Request

1.19 CATS_Create an Account _TOS

Updated language for ToS for “What will we do with your information?”

Page 21

OMB Change Request

1.21 AES_AddExSec_TOS

Updated language for ToS for “What will we do with your information?”

Page 22

OMB Change Request

2.RCS
2.1 CAVI with Error Message

CAVI page with new error message displayed to indicate if we are unable to verify the customer’s PII. The technician, in
this case, will have one more attempt to correct the information entered and resubmit. The process will advance
regardless of if the information verifies or not on this attempt.

Page 23

OMB Change Request

2.2 SACC (Send Account Confirmation Code)

Updated with removal of email address as an option to receive the confirmation code.

Page 24

OMB Change Request

2.3 ENMAIL

•

Updated Banner message for customer receiving an Activation Code for standard account by mail with unverified
physical and digital address.

•

Added link for “Print the letter”

•

Removed Button “Reprint”

Page 25

OMB Change Request

2.4 ENTEXT

New Screen added for in person process for activation code to be texted to customer for standard account.

Page 26

OMB Change Request

2.5 ACDC (Activation Code Delivery Choice)

Added new screen presenting an option to Text or Hand code. Button labeled “Send Code” to make it consistent with
TASAC.

Page 27

OMB Change Request

2.6 ENROLLC

•
•
•

The button “Reprint” is replaced with the “Print” link.
The success notice is removed.
Change of language on the container.

Page 28

OMB Change Request

2.7 TAFODAC(FODAC)_1

•
•

The language updated in the last paragraph.
This version of TAFODAC appears when the code has already been sent to the customer’s cell phone.

Page 29

OMB Change Request

2.8 TAFODAC(FODAC)_2

•
•

The language updated in the last paragraph.
This version of TAFODAC appears when only the customer’s digital address passes.

Page 30

OMB Change Request

2.9 YWES

Lists of services applicable to an Advanced Account added.

Page 31

OMB Change Request

2.10 TA Mailed Activation Code (TAMAC)_1

•

If the previous page is TA Send Activation Code, this version of the Mailed Activation Code page will display.

•

Added the link for “Print the receipt”.

Page 32

OMB Change Request

2.11 TA Mailed Activation Code (TAMAC)_2

•

Added the link for “Print the receipt”.

Page 33

OMB Change Request

2.12 Account Management (ACMGMT) In Person – External Partner IAL2

•

This is the ACMGMT page for account holders with Federated IAL2 (ID.me) verified externally.

•

Replaced “Verify Internally and Get Activation Code” primary button with “Reset Account” Secondary button.

•

The “Reset Account” button directs the RCS user to the Reset Account Confirm (RESAC) page.

Page 34

OMB Change Request

2.13 ACMGMT -Reset Button for Hybrid Accounts

“Reset Account” button was added for Hybrid Accounts (Login.gov and ID.me) with a Telephone only role.

Page 35

OMB Change Request

2.14 SRCHRSLT_1

The “Create Account” button was added to the Search Results page.

Page 36

OMB Change Request

2.15 SRCHRSLT_2

Search Result- Account pending active/ Locked. No access to issued code.

Removed “Create Account” button.

Page 37

OMB Change Request

2.16 SRCHRSLT_3

Search Result- Account Pending. Code Expired.

Removed “Create Account” button.

Page 38

OMB Change Request

2.17 SRCHRSLT_4

New SRCHRSLT screen for account pending active with “Create Account” button.

Page 39

OMB Change Request

2.18 SRCHRSLT_5

Search Result Pending Account_Locked_InPerson

Banner message language updated.

Page 40

OMB Change Request

2.19 SRCHRSLT_6

Search Result Pending Account_Locked_OnPhone

Banner message language updated.

Page 41

OMB Change Request

2.20 SRCHRSLT_7

Search Result Account Activation Code_expired_InPerson

Banner message language updated.

Page 42

OMB Change Request

2.21 SRCHRSLT_8

Banner message language updated.

Page 43

OMB Change Request

2.22 SRCHRSLT_9

Search Result Account_Locked_Banned User_OnPhone

Banner message language updated.

Page 44

OMB Change Request

2.23 SRCHRSLT_10

Search Result Account Activation Code_Expired_Banned User_OnPhone

Banner message language updated.

Page 45


File Typeapplication/pdf
File TitleOMB Change Request
SubjecteAccess May 2022 Release
AuthorThe UXG
File Modified2022-05-10
File Created2022-05-10

© 2024 OMB.report | Privacy Policy