New
collection (Request for a new OMB Control Number)
No
Regular
06/21/2022
Requested
Previously Approved
36 Months From Approved
125,000
0
9,000
0
0
0
The information collection activity
provides a means to garner qualitative stakeholder feedback in an
efficient, timely manner. CEQ envisions using surveys and focus
groups to enhance customer service, improve product development,
target messaging, ensure quality control, engage with stakeholders,
and spur innovation. Information gathered will yield qualitative
information; the collections will not be designed or expected to
yield statistically representative results, but rather to provide
insight about the challenges that subsets of stakeholders face.
This feedback will provide insights into stakeholder perceptions,
experiences and expectations, provide an understanding of issues
with service, or focus attention on areas where communication,
training or changes in operations might improve delivery of
products or services. These collections will allow for ongoing,
collaborative, and actionable communications between CEQ and its
stakeholders. It also will allow feedback to contribute directly to
the improvement of program management and services. The
solicitation of feedback will target areas such as timeliness,
appropriateness, accuracy of information, courtesy, efficiency of
service delivery, and resolution of issues with service delivery.
CEQ will assess responses to plan and inform efforts to improve or
maintain the quality of service offered to the public. If this
information is not collected, vital feedback from stakeholders on
CEQ’s services will be unavailable. CEQ will only submit a
collection for approval by OMB under this generic clearance if the
collections are voluntary; the collections are low burden for
respondents and are low- or no-cost for both the respondents and
the Federal Government; the collections are noncontroversial and do
not raise issues of concern to other Federal agencies; the
collections are targeted to the solicitation of opinions from
respondents who have experience with a program or may have
experience with a program in the near future; personally
identifiable information is collected only to the extent necessary
and is not retained; information gathered will be used only
internally for general service improvement and program management
purposes; information gathered will not be used for the purpose of
substantially informing influential policy decisions; and
information gathered will yield qualitative information.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.