Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202208-3060-006

OMB: 3060-1149

Federal Form Document

Forms and Documents
Document
Name
Status
Justification for No Material/Nonsubstantive Change
2022-08-11
Supporting Statement A
2020-05-28
Supplementary Document
2011-05-04
Supporting Statement B
2011-05-04
ICR Details
3060-1149 202208-3060-006
Received in OIRA 202004-3060-046
FCC OMD
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
No material or nonsubstantive change to a currently approved collection   No
Regular 08/11/2022
  Requested Previously Approved
07/31/2023 07/31/2023
259,600 259,600
43,267 43,267
0 0

This submission is being made for a proposed non-substantive change to an existing information collection pursuant to 44 U.S.C. § 3507. This submission seeks to make minor, non-substantive changes to questions posed by the Universal Service Administrative Company (USAC) for qualitative customer satisfaction surveys. This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

US Code: 44 USC 3501 Name of Law: Paperwork Reduction Act
   EO: EO 12862 Name/Subject of EO: OMB regulations
  
None

Not associated with rulemaking

  85 FR 16099 03/20/2020
85 FR 32392 05/29/2020
No

1
IC Title Form No. Form Name
Participant Input and Feedback to Improve Functionality and Design of ELAP Module

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 259,600 259,600 0 0 0 0
Annual Time Burden (Hours) 43,267 43,267 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$20,000
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Vanessa Lamb 202 418-8704

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
08/11/2022


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