2 PA Exhibit 2. EBT Brochure

How To Use Your Card at the Store
PURCHASE $

How To Use Your EBT Card at a Cash
Machine (ATM)

26.93
$73.07
$25.93

Your Available SNAP Balance
Your Available Cash Balance

Know your balance. Check your
last receipt or call the hotline.

Call to find out:
Insert your card.

At the checkout lane, swipe
your card through the opening
on the machine. The cashier
may do this for you.

Enter your secret PIN.

Withdrawal

****

Checking

Press Checking.

Enter
Amount

Cash
Back?

Check the amount on the
screen and approve the
amount. Remember, you
cannot get cash back from all
POS machines.
PURCHASE $
Your Available SNAP Balance
Your Available Cash Balance

26.93
$73.07
$25.93

$26.93

Check your receipt to make
sure it is correct. If the receipt
is wrong, tell the cashier. Make
sure you have your receipt and
your card before you leave.

Your EBT account closes and the benefits move off the
system if you do not use your EBT card. The cash account
closes after 180 days of inactivity. The SNAP account
closes after 180 days of inactivity. You must contact your
CAO to reopen the account. After 365 days of inactivity,
your SNAP benefits are permanently expunged.

Where you can use your card

Your SNAP account balance

Your cash account balance

Call if:

You have questions or problems using your EBT card

Your card is lost or stolen – you must report this
immediately

Your card does not work
REMEMBER: Both cash and SNAP benefits are posted
to EBT accounts between midnight and 6 a.m. each
day. After 6 a.m. no additional benefits are added to
EBT accounts. If you are expecting a benefit that is not
posted to your account as of 6 a.m. call the hotline back
the next day.

Enter the whole dollar amount
you want. ATMs usually give
you cash in amounts of $10
and $20.

$60.00

Customer Service

1-888-328-7366
TTY: 711

Take your cash from the
machine. Wait until you are
in a safe place to count your
money.

PURCHASE $
Your Available SNAP Balance
Your Available Cash Balance

How to use your
Pennsylvania
EBT Card

Press Withdrawal.

Use the keypad to enter your
secret PIN. DO NOT give the
cashier your PIN.
The cashier will enter the
amount of your purchase. If you
are getting cash from your cash
account, the cashier can add
this amount to your purchase.

This is a free call.
The Recipient Hotline is open 24 hours a day, seven days a
week to answer any questions you may have about how to get
your benefits.

Not all ATMs say the same
things, but the basic steps
are the same. Always follow
directions on the ATM.

Look for the Quest® Mark or
PA EBT logo on the door or
window of the store.

When to Call the Recipient Hotline

26.93
$73.07
$25.93

Website
Wait for your card and receipt.
• Check the receipt to make
sure it is the same as the
amount you received.
• Keep the receipt so you will
know how much you have
left in your account.
• Take your card.

You have four free ATM transactions every month. A
transaction fee is money you will be charged after the
fourth time you get cash or check your balance at an
ATM in any one month.

www.ConnectEBT.com

Quest® is a registered service mark of the National Automated Clearinghouse Association in
coordination with the National EBT Council. All rights reserved.

This guide provides information about using your
Pennsylvania EBT Card.
You can use this card to access your Supplemental
Nutrition Assistance Program (SNAP), cash
benefits and medical assistance.
To see your balance amount, history and other information, visit:

www.ConnectEBT.com
Call 1-888-328-7366 (Toll-Free)

Conduent , Conduent Agile Star , and ConnectEBT are trademarks of
Conduent Business Services, LLC in the United States and/or other
countries. Conduent is the payment solutions provider for Pennsylvania EBT.
®

®

®

05895PAEBT-BR-003

24 hours a day / 7 days a week
TTY: 711

Welcome to EBT!
EBT stands for Electronic Benefits Transfer. It is the way you
will receive your SNAP, and/or cash assistance benefits. Your
benefits will be put into a food or cash “electronic” account set
up just for you. Your benefits will be deposited into your EBT
account on the regular payment date. Remember, EBT will not
change your benefit amount. EBT cardholders also use the EBT
card for Medical Assistance benefits. Other family members
will receive a Medical Assistance Access card in the mail. If
they already have a medical assistance Access card they will
continue to use it.
This recipient handbook tells you how to use your new EBT
card.

Words to Know:
EBT (Electronic Benefit Transfer)
The way you will access your food, medical and/or
cash benefits.

POS Machine (Point of Sale Machine)
A machine that reads your EBT card so you can buy
food with your SNAP benefits and other items with
your cash benefits.

ATM (Automated Teller Machine) or
Cash Machine
A machine found at banks and stores where you
can withdraw your cash benefits.

PIN (Personal Identification Number)
A four number code that MUST BE USED with
your EBT card. It is very important to keep this
code a secret.

More Words to Know
Surcharge
A surcharge is a service fee that some stores and banks MAY
charge you each time you use an ATM to withdraw cash or
check your balance. Before you use your card, look for a
warning telling you about this fee on the ATM screen. You can
cancel and go to another location to withdraw your cash, then
you do not have to pay this fee.

Accepts cash
= assistance
benefits only

A transaction is:
• Getting cash at an ATM
• Getting cash at a POS machine
• Buying food with SNAP benefits
• Buying anything with cash benefits
• Checking your balance

Transaction Fee
A transaction fee is money you will be charged after the fourth
time you withdraw cash or check your balance at an ATM in any
one month. This fee is not charged at POS machines.

Balance Inquiry
Balance inquiry is finding out how much you have left to spend
from your cash and/or SNAP account.

=

Accepts SNAP
benefits only

Accepts both
= SNAP and cash
assistance benefits
Remember you cannot get cash or buy non-food items
with your SNAP account.

Where to Use Your Card
You can use your card anywhere you see the Quest® Mark or
Pennsylvania EBT logo.

The best way to know your balance is to keep your last receipt.
If you lose your last receipt and need to know your balance,
call the recipient hotline 24 hours a day/7 days a week
1-888-EBT-PENN (1-888-328-7366).

Keep Your PIN Safe
• Keep your PIN a secret.

PIN stands for Personal Identification Number.

• Never let anyone see your secret PIN —not even a store
clerk! If a person has your card and knows your PIN, they
can use all of your benefits.

• Your secret PIN is your electronic signature. It is the key that
unlocks your benefit accounts.

• If someone else uses your secret PIN and card, your benefits
will not be replaced.

• To use your EBT card, you must enter your four digit
numeric PIN into the ATM or POS.

• If someone learns your PIN without your okay, call the
recipient hotline to protect your benefits.

• When you use your Pennsylvania EBT Card you have up
to three chances to enter the right PIN. After three wrong
tries, you will not be able to use your card until the next day.
If you forget your PIN, call your County Assistance Office
(CAO) to make an appointment to choose a new PIN.

The Quest® Mark and Pennsylvania EBT logo are marks you will find
on store doors, checkout lanes and POS machines that tell you your
Pennsylvania EBT card can be used at that store or machine. There are
special pictures on the marks that tell you what benefits you can
use. Look for the Quest® Mark or Pennsylvania EBT logo before
you shop.

Transaction

• Never write your secret PIN on your card.

Your PIN

QUEST® Mark and PA EBT Logo

Safety First
•
•
•
•
•

Have your card ready.
Choose a well lit ATM in a place where you feel safe.
Never let anyone see you enter your secret PIN.
Put your cash, card and receipt away quickly.
Use your Pennsylvania EBT Card to buy products at retail
stores so you do not have to carry excess cash with you.

How to Take Care of Your Pennsylvania
EBT Card
DO NOT damage or bend your card.
DO NOT write or scratch the black stripe of your card.
DO NOT get your card wet.
DO NOT put your card near magnets, TVs, stereos, VCRs, or
computers.
• DO NOT leave your card in the sun, like on the dashboard
of a car.
• DO NOT keep your card out in the open — always put your
card in a safe place after using it.
• DO NOT throw your card away. It is yours to keep as long as
you receive benefits.
•
•
•
•

If you lose your card or it is stolen, you may have to pay
a fee up to $2.50 for the card to be replaced. If this card
replacement fee is assessed, it will be taken out of your
cash or SNAP benefit account.

What to Do If:
You can use your Pennsylvania EBT Card at:

ATMs

The system is not working or the store does not have a POS
machine:

• To access your cash benefits
• To obtain your cash account balance

POS Machines to:
• Use your SNAP benefits to
buy food
• Use your cash benefits to
buy food
• Use your cash benefits to
buy non-food items like
diapers and clothing

• Pay bills
• Withdraw cash after you
buy something
• Withdraw cash from your
cash account without
buying anything
• Check your balances

You may find ATM and/or POS machines at:
• Banks
• Grocery stores
• Convenience stores

• Gas stations
• Department stores
• Utility companies

Remember you will use your new Pennsylvania EBT Card
for your medical benefits too.

• The clerk will fill out a manual voucher for SNAP purchases
only.
• The voucher will list:
- Your card number; and
- The amount of your purchase.
• The clerk will call to see if you have enough benefits to buy
the food.
• Sign the voucher ONLY IF the amount of your purchase is
correct.
• Keep your copy of the voucher. Subtract the amount from
your last receipt to get your new balance.
• It may take a few days for the amount to be subtracted from
your account.