60 Day FRN

Federal Register / Vol. 86, No. 101 / Thursday, May 27, 2021 / Notices
Health, 5601 Fishers Lane, Room 3G62
Rockville, MD 20892 (Virtual Meeting).
Contact Person: Eleazar Cohen, Ph.D.,
Scientific Review Officer, Scientific Review
Program, Division of Extramural Activities,
National Institute of Allergy and Infectious
Diseases, National Institutes of Health, 5601
Fishers Lane, Room 3G62, Rockville, MD
20852, (240) 669–5081, ecohen@
niaid.nih.gov.
(Catalogue of Federal Domestic Assistance
Program Nos. 93.855, Allergy, Immunology,
and Transplantation Research; 93.856,
Microbiology and Infectious Diseases
Research, National Institutes of Health, HHS)
Dated: May 21, 2021.
Tyeshia M. Roberson,
Program Analyst, Office of Federal Advisory
Committee Policy.
[FR Doc. 2021–11206 Filed 5–26–21; 8:45 am]
BILLING CODE 4140–01–P

DEPARTMENT OF HEALTH AND
HUMAN SERVICES

Dated: May 21, 2021.
Tyeshia M. Roberson,
Program Analyst, Office of Federal Advisory
Committee Policy.

National Institutes of Health
National Institute of Allergy and
Infectious Diseases; Notice of Closed
Meetings

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Pursuant to section 10(d) of the
Federal Advisory Committee Act, as
amended, notice is hereby given of the
following meetings.
The meetings will be closed to the
public in accordance with the
provisions set forth in sections
552b(c)(4) and 552b(c)(6), Title 5 U.S.C.,
as amended. The contract proposals and
the discussions could disclose
confidential trade secrets or commercial
property such as patentable material,
and personal information concerning
individuals associated with the contract
proposals, the disclosure of which
would constitute a clearly unwarranted
invasion of personal privacy.
Name of Committee: National Institute of
Allergy and Infectious Diseases Special
Emphasis Panel; Early Phase Clinical Trial
Units (EPCTU): Task Area D/Sample Task
Order D (N01).
Date: June 25, 2021.
Time: 9:00 a.m. to 2:00 p.m.
Agenda: To review and evaluate contract
proposals.
Place: National Institute of Allergy and
Infectious Diseases, National Institutes of
Health, 5601 Fishers Lane, Room 3G62A,
Rockville, MD 20892 (Virtual Meeting).
Contact Person: Eleazar Cohen, Ph.D.,
Scientific Review Officer, Scientific Review
Program, Division of Extramural Activities,
National Institute of Allergy and Infectious
Diseases, National Institutes of Health, 5601
Fishers Lane, Room 3G62A, Rockville, MD
20852, (240) 669–5081, ecohen@
niaid.nih.gov.
Name of Committee: National Institute of
Allergy and Infectious Diseases Special

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Emphasis Panel; Early Phase Clinical Trial
Units (EPCTU): Task Area E/Sample Task
Order E (N01).
Date: June 28, 2021.
Time: 9:00 a.m. to 6:00 p.m.
Agenda: To review and evaluate contract
proposals.
Place: National Institute of Allergy and
Infectious Diseases, National Institutes of
Health, 5601 Fishers Lane, Room 3G62A,
Rockville, MD 20892 (Virtual Meeting).
Contact Person: Eleazar Cohen, Ph.D.,
Scientific Review Officer, Scientific Review
Program, Division of Extramural Activities,
National Institute of Allergy and Infectious
Diseases, National Institutes of Health, 5601
Fishers Lane, Room 3G62A, Rockville, MD
20852, (240) 669–5081, ecohen@
niaid.nih.gov.
(Catalogue of Federal Domestic Assistance
Program Nos. 93.855, Allergy, Immunology,
and Transplantation Research; 93.856,
Microbiology and Infectious Diseases
Research, National Institutes of Health, HHS)

[FR Doc. 2021–11212 Filed 5–26–21; 8:45 am]
BILLING CODE 4140–01–P

DEPARTMENT OF HOMELAND
SECURITY
[Docket Number DHS–2021–0023]

Generic Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
Department of Homeland
Security (DHS).
ACTION: 60-Dsay notice and request for
comments; extension without change of
a currently approved Collection, 1601–
0014.
AGENCY:

The Department of Homeland
Security, will submit the following
Information Collection Request (ICR) to
the Office of Management and Budget
(OMB) for review and clearance in
accordance with the Paperwork
Reduction Act of 1995.
DATES: Comments are encouraged and
will be accepted until July 26, 2021.
This process is conducted in accordance
with 5 CFR 1320.1
ADDRESSES: You may submit comments,
identified by docket number Docket #
DHS–2021–0023, at:
Æ Federal eRulemaking Portal: http://
www.regulations.gov. Please follow the
instructions for submitting comments.
Instructions: All submissions received
must include the agency name and
docket number Docket # DHS–2021–
0023. All comments received will be
posted without change to http://
SUMMARY:

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www.regulations.gov, including any
personal information provided.
Docket: For access to the docket to
read background documents or
comments received, go to http://
ww.regulations.gov.
Executive
Order 12862 directs Federal agencies to
provide service to the public that
matches or exceeds the best service
available in the private sector. In order
to work continuously to ensure that our
programs are effective and meet our
customers’ needs, Department of
Homeland Security (hereafter ‘‘the
Agency’’) seeks to obtain OMB approval
of a generic clearance to collect
qualitative feedback on our service
delivery. By qualitative feedback we
mean information that provides useful
insights on perceptions and opinions
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This collection of information is
necessary to enable the Agency to garner
customer and stakeholder feedback in
an efficient, timely manner, in
accordance with our commitment to
improving service delivery. The
information collected from our
customers and stakeholders will help
ensure that users have an effective,
efficient, and satisfying experience with
the Agency’s programs. This feedback
will provide insights into customer or
stakeholder perceptions, experiences
and expectations, provide an early
warning of issues with service, or focus
attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
Improving agency programs requires
ongoing assessment of service delivery,
by which we mean systematic review of
the operation of a program compared to
a set of explicit or implicit standards, as
a means of contributing to the
continuous improvement of the
program. The Agency will collect,
analyze, and interpret information
gathered through this generic clearance
to identify strengths and weaknesses of
current services and make
improvements in service delivery based
on feedback. The solicitation of
feedback will target areas such as:
Timeliness, appropriateness, accuracy
of information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses

SUPPLEMENTARY INFORMATION:

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Federal Register / Vol. 86, No. 101 / Thursday, May 27, 2021 / Notices

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will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable.
The Agency will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
• Information gathered will be used
only internally for general service
improvement and program management
purposes and is not intended for release
outside of the agency (if released,
procedures outlined in Question 16 will
be followed);
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions; 1
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to
yield statistically reliable results or used
as though the results are generalizable to
the population of study;
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future; and
• With the exception of information
needed to provide renumeration for
participants of focus groups and
cognitive laboratory studies, personally
identifiable information (PII) is
collected only to the extent necessary
and is not retained.
If these conditions are not met, the
Agency will submit an information
collection request to OMB for approval
through the normal PRA process.
To obtain approval for a collection
that meets the conditions of this generic
clearance, a standardized form will be
submitted to OMB along with
supporting documentation (e.g., a copy
of the comment card). The submission
will have automatic approval, unless
OMB identifies issues within 5 business
days.
1 As defined in OMB and agency Information
Quality Guidelines, ‘‘influential’’ means that ‘‘an
agency can reasonably determine that
dissemination of the information will have or does
have a clear and substantial impact on important
public policies or important private sector
decisions.’’

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The types of collections that this
generic clearance covers include, but are
not limited to:
• Customer comment cards/complaint
forms
• Small discussion groups
• Focus Groups of customers, potential
customers, delivery partners, or
other stakeholders
• Cognitive laboratory studies, such as
those used to refine questions or
assess usability of a website;
• Qualitative customer satisfaction
surveys (e.g., post-transaction
surveys; opt-out web surveys)
• In-person observation testing (e.g.,
website or software usability tests)
The Agency has established a
manager/managing entity to serve for
this generic clearance and will conduct
an independent review of each
information collection to ensure
compliance with the terms of this
clearance prior to submitting each
collection to OMB.
If appropriate, agencies will collect
information electronically and/or use
online collaboration tools to reduce
burden.
Small business or other small entities
may be involved in these efforts, but the
Agency will minimize the burden on
them of information collections
approved under this clearance by
sampling, asking for readily available
information, and using short, easy-tocomplete information collection
instruments.
Without these types of feedback, the
Agency will not have timely
information to adjust its services to meet
customer needs.
If a confidentiality pledge is deemed
useful and feasible, the Agency will
only include a pledge of confidentiality
that is supported by authority
established in statute or regulation, that
is supported by disclosure and data
security policies that are consistent with
the pledge, and that does not
unnecessarily impede sharing of data
with other agencies for compatible
confidential use. If the agency includes
a pledge of confidentiality, it will
include a citation for the statute or
regulation supporting the pledge.
There is no change in the information
being collected. There is no change to
the burden associated with this
collection.
The Office of Management and Budget
is particularly interested in comments
which:
1. Evaluate whether the proposed
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information will have
practical utility;

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2. Evaluate the accuracy of the
agency’s estimate of the burden of the
proposed collection of information,
including the validity of the
methodology and assumptions used;
3. Enhance the quality, utility, and
clarity of the information to be
collected; and
4. Minimize the burden of the
collection of information on those who
are to respond, including through the
use of appropriate automated,
electronic, mechanical, or other
technological collection techniques or
other forms of information technology,
e.g., permitting electronic submissions
of responses.
Analysis
Agency: Department of Homeland
Security, (DHS).
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
OMB Number: 1600–0014.
Frequency: On Occasion.
Affected Public: Private Sector.
Number of Respondents: 184,902.
Estimated Time per Respondent: 1
Hour.
Total Burden Hours: 300,000.
Robert Dorr,
Executive Director, Business Management
Directorate.
[FR Doc. 2021–10994 Filed 5–26–21; 8:45 am]
BILLING CODE 9112–FL–P

DEPARTMENT OF THE INTERIOR
Fish and Wildlife Service
[FWS–R8–NWRS–2021–N011;
FXRS12610800000–212–FF08RSDC00]

Tijuana Estuary Tidal Restoration
Program II, Phase I (TETRP II Phase I)
Fish and Wildlife Service,
Interior.
ACTION: Notice of intent to prepare an
environmental impact statement.
AGENCY:

The U.S. Fish and Wildlife
Service’s Tijuana Slough National
Wildlife Refuge, along with the
California Department of Parks and
Recreation’s Border Field State Park,
propose to act in partnership to prepare
a joint draft environmental impact
statement/environmental impact report
to evaluate the impacts on the human
environment related to restoring coastal
wetlands within the Tijuana River
National Estuarine Research Reserve at
the southwestern corner of San Diego
County, California. We are providing
this notice to open a public scoping
period and announce our intent to

SUMMARY:

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