Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Form IAD Survey Questio IAD Survey Questions June2022	Form	Unchanged	Available
Form IAD Survey Questio Generic Clearance CWMD-IAD Survey	Form	Unchanged	Available
OMB Form 83-C_1601-0014 Signed Ty 10142022.pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2022-10-14	Repair queued
1601-0014_Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery A_10112022.docx	Supporting Statement A	Uploaded 2022-10-14	Available
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery Part B.docx	Supporting Statement B	Uploaded 2022-10-05	Repair queued
2021-21178.pdf	Supplementary Document	Uploaded 2021-09-29	Available
2021-10994.pdf	Supplementary Document	Uploaded 2021-06-16	Available
Generic_Clearance_Submission_Template.doc	Supplementary Document	Uploaded 2014-10-31	Available
Executive Order 12862.pdf	Supplementary Document	Uploaded 2014-10-31	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
276497	CWMD Surveys IAD-NBIC	Instruction	New
275620	Account Request for the Geospatial Information Infrastructure	Other-	New
269607	2024 - Applicant Experience Journey Mapping	Other-Survey Questions	New
269503	NTAC Exercise Program	Other-Survey Questions	New
268476	U.S. Coast Guard National Pollution Funds Center (NPFC) Claimant Feedback Survey.	Other-Survey Questions	New
267401	2024 - Applicant Experience Journey Mapping	Instruction	New
265871	USSS Investigator Integrity and Management Liaison Surveys	Other-Survey Questions	New
264051	United States Secret Service Threat Assessment Center Training Survey	Instruction	New
263221	Digital Survey for Soliciting Feedback on the Homeland Security Information Network (HSIN)	Instruction	New
261395	National Maritime Center Customer Satisfaction Survey	Instruction	New
261305	OIDO Engagement Survey	Instruction	New
261304	Survey for OIDO Compliants	Instruction	New
260689	Coast Guard Navigation Center Website Customer Feedback Survey	Other-	New
260316	Vendor Engagement Questionnaire	Other-Mock Up	New
254793	National Vessel Documentation Center (NVDC) Customer Survey	Other-Mark-up	Unchanged
254611	Generic Clearance CWMD-IAD Survey	Form	Unchanged	IAD Survey Questions June2022
254611	Generic Clearance CWMD-IAD Survey	Form	Unchanged
254611	Generic Clearance CWMD-IAD Survey	Instruction	Unchanged
246819	Transportation Worker Identification Credential (TWIC) Card Readers-Customer Survey	Other-	Unchanged
245703	Special Victim's Counsel Feedback	Other-Survey	Unchanged
245287	Emerging Risk Matrix (ERM) Feedback Survey	Other-Survey	Unchanged
244713	Community Awareness Briefing (CAB) Assessment	Other-Feedback Survey	Unchanged
243870	BioWatch (BW) User Feedback Survey	Other-Questions	Unchanged
242467	National Maritime Center Customer Satisfaction Survey	Other-Mock Up	Unchanged
242249	MPHISE Assessment Survey	Other-Mock Up - Survey Monkey	Unchanged
237754	CAT - Passenger Feedback Survey	Other-Survey	Unchanged
235221	Chemical Defense Program Threat Response Operation (TRO) Stakeholder Feedback Survey	Other-Context for Onlince Tool, Survey Monkey	Unchanged

ICR Details

OMB Control No: 1601-0014	ICR Reference No: 202210-1601-001
Status: Active	Previous ICR Reference No: 202106-1601-004
Agency/Subagency: DHS/OS	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/25/2022
Retrieve Notice of Action (NOA)	Date Received in OIRA: 10/14/2022
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2025	07/31/2025	07/31/2025
Responses	61,728	0	184,902
Time Burden (Hours)	100,000	0	300,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 28637	05/27/2021
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 53975	09/29/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 25

table that charts list of burden

IC Title	Form No.	Form Name
2024 - Applicant Experience Journey Mapping
2024 - Applicant Experience Journey Mapping
Account Request for the Geospatial Information Infrastructure
BioWatch (BW) User Feedback Survey
CAT - Passenger Feedback Survey
CWMD Surveys IAD-NBIC
Chemical Defense Program Threat Response Operation (TRO) Stakeholder Feedback Survey
Coast Guard Navigation Center Website Customer Feedback Survey
Community Awareness Briefing (CAB) Assessment
Digital Survey for Soliciting Feedback on the Homeland Security Information Network (HSIN)
Emerging Risk Matrix (ERM) Feedback Survey
Generic Clearance CWMD-IAD Survey	IAD Survey Questions June2022	IAD Survey Questions June2022
MPHISE Assessment Survey
NTAC Exercise Program
National Maritime Center Customer Satisfaction Survey
National Maritime Center Customer Satisfaction Survey
National Vessel Documentation Center (NVDC) Customer Survey
OIDO Engagement Survey
Special Victim's Counsel Feedback
Survey for OIDO Compliants
Transportation Worker Identification Credential (TWIC) Card Readers-Customer Survey
U.S. Coast Guard National Pollution Funds Center (NPFC) Claimant Feedback Survey.
USSS Investigator Integrity and Management Liaison Surveys
United States Secret Service Threat Assessment Center Training Survey
Vendor Engagement Questionnaire

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	61,728	184,902	0	0	-123,174	0
Annual Time Burden (Hours)	100,000	300,000	0	0	-200,000	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is no change in the information being collected. The burden has been updated to reflect a decrease of 200,000 hours based on historical usage.

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Annual Cost to Federal Government: $600,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 10/14/2022

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