Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

ICR 202106-1601-004

OMB: 1601-0014

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2021-09-29
Supporting Statement A
2021-09-29
Supplementary Document
2021-06-16
Supplementary Document
2014-10-31
Supplementary Document
2014-10-31
ICR Details
1601-0014 202106-1601-004
Received in OIRA 201804-1601-001
DHS/OS
Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 09/29/2021
  Requested Previously Approved
36 Months From Approved 11/30/2021
184,902 200,000
300,000 375,148
0 0

This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  
None

Not associated with rulemaking

  86 FR 28637 05/27/2021
86 FR 53975 09/29/2021
No

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 184,902 200,000 0 0 -15,098 0
Annual Time Burden (Hours) 300,000 375,148 0 0 -75,148 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
The change is due to an adjustment in the number of responses that has decreased since the last agency submission.

$600,000
No
    No
    Yes
No
No
No
No
Tyrone Huff 202 447-0106 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/29/2021


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