VRE CH31 - Discont VRE CH31 - Discontinuing from VRE Survey

Clearance for A-11 Section 280 Improving Customer Experience Information Collection

VRE CH31 - Discontinuing from VRE Survey Wireframes

OMB: 2900-0876

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VR&E
V1 DRAFT
11/30/2022
Working Draft, Pre-Decisional, Deliberative document – Internal VA Use Only

EMAIL SUBJECT LINE: How Was Your Experience with the Veteran Readiness & Employment
(VR&E) Program?
EMAIL PREHEADER: Tell us about your experience with the Veteran Readiness &
Employment (VR&E) Program.

OMB Number: 2900-0876
Expiration: 03/31/2023
Estimated Burden: 5 minutes

Your opinion matters.
Dear ,
We care about you and your success, and would therefore
like to understand why you left the Veteran Readiness &
Employment (VR&E) Program, also known as Chapter 31.
Your responses on this survey will help improve VR&E for
others.
Take Our Survey

Thank you,
Veterans Experience Office
Department of Veterans Affairs

Whether you’re just getting out of the service or you’ve been a civilian for years, the VA Welcome Kit
can help guide you to the benefits and services you’ve earned.
The Veterans Crisis Line provides free, confidential support for Veterans and their families and
friends in crisis. Dial 988 (Press 1) or 1 (800) 273-8255 (Press 1), or text 838255 to receive
confidential support 24/7 (System of Records Notice VA158VA10NC5). Visit https://
www.veteranscrisisline.net for more information.
Additionally, the National Call Center for Homeless Veterans (NCCHV) provides free, confidential
support for Veterans and their family members and friends who are homeless or at risk of
homelessness. Veterans can either call or chat online with the National Call Center for Homeless
Veterans where trained counselors are ready to talk confidentially 24 hours a day, 7 days a week.
Dial 1 (877) 424-3838 or visit https://www.va.gov/HOMELESS/ to receive confidential support.

Please do not reply to this email - it is unmonitored.
If you wish to share your feedback, please do so by .
You received this email because you provided your email address to VA. If you would like to opt out
from receiving future surveys, please click below.
Unsubscribe from this VA Survey | Privacy Policy
By filling out this survey, you are authorizing VA database access to retrieve Veteran contact
information to follow up with you accordingly for purposes of service recovery, potential crisis, or to
learn more about feedback you have shared regarding your experience with VA. VA may utilize
individual Veteran survey data from this survey or other sources to ensure the final scores truly and
accurately represent the experiences of Veterans. This information is collected in accordance with
section 3507 of the Paperwork Reduction Act of 1995. Title 38, United States Code, allows us to ask
for this information. We estimate that you will need an average of 5 minutes to review the
instructions and complete this survey. The results of this survey will be used to inform opportunities
for program improvement in the quality of VA services. Participation in this survey is voluntary, and
your decision not to respond will have no impact on VA benefits or services which you may currently
be receiving. VA cannot conduct or sponsor a collection of information unless a valid OMB control
number is displayed. You are not required to respond to a collection of information if this number is
not displayed. Valid OMB control numbers can be located on the OMB Internet Page at https://
www.reginfo.gov/public/do/PRAMain. Information gathered will be kept private to the extent
provided by law.
Privacy Policy [logic: Hyperlink: https://www.va.gov/privacy-policy/]

VR&E
V1 DRAFT
11/30/2022
Working Draft, Pre-Decisional, Deliberative document – Internal VA Use Only

EMAIL SUBJECT LINE: How Was Your Experience with the Veteran Readiness & Employment
(VR&E) Program?
EMAIL PREHEADER: Tell us about your experience with the Veteran Readiness &
Employment (VR&E) Program.

OMB Number: 2900-0876
Expiration: 03/31/2023
Estimated Burden: 5 minutes

Your feedback is important to us.
Dear ,
We care about you and your success, and would still like
to understand why you left the Veteran Readiness &
Employment (VR&E) Program, also known as Chapter 31.
Your responses on this survey will help improve VR&E for
others.
Take Our Survey

Thank you,
Veterans Experience Office
Department of Veterans Affairs
Whether you’re just getting out of the service or you’ve been a civilian for years, the VA Welcome Kit
can help guide you to the benefits and services you’ve earned.
The Veterans Crisis Line provides free, confidential support for Veterans and their families and
friends in crisis. Dial 988 (Press 1) or 1 (800) 273-8255 (Press 1), or text 838255 to receive
confidential support 24/7 (System of Records Notice VA158VA10NC5). Visit https://
www.veteranscrisisline.net for more information.
Additionally, the National Call Center for Homeless Veterans (NCCHV) provides free, confidential
support for Veterans and their family members and friends who are homeless or at risk of
homelessness. Veterans can either call or chat online with the National Call Center for Homeless
Veterans where trained counselors are ready to talk confidentially 24 hours a day, 7 days a week.
Dial 1 (877) 424-3838 or visit https://www.va.gov/HOMELESS/ to receive confidential support.

Please do not reply to this email - it is unmonitored.
If you wish to share your feedback, please do so by .
You received this email because you provided your email address to VA. If you would like to opt out
from receiving future surveys, please click below.
Unsubscribe from this VA Survey | Privacy Policy
By filling out this survey, you are authorizing VA database access to retrieve Veteran contact
information to follow up with you accordingly for purposes of service recovery, potential crisis, or to
learn more about feedback you have shared regarding your experience with VA. VA may utilize
individual Veteran survey data from this survey or other sources to ensure the final scores truly and
accurately represent the experiences of Veterans. This information is collected in accordance with
section 3507 of the Paperwork Reduction Act of 1995. Title 38, United States Code, allows us to ask
for this information. We estimate that you will need an average of 5 minutes to review the
instructions and complete this survey. The results of this survey will be used to inform opportunities
for program improvement in the quality of VA services. Participation in this survey is voluntary, and
your decision not to respond will have no impact on VA benefits or services which you may currently
be receiving. VA cannot conduct or sponsor a collection of information unless a valid OMB control
number is displayed. You are not required to respond to a collection of information if this number is
not displayed. Valid OMB control numbers can be located on the OMB Internet Page at https://
www.reginfo.gov/public/do/PRAMain. Information gathered will be kept private to the extent
provided by law.
Privacy Policy [logic: Hyperlink: https://www.va.gov/privacy-policy/]

VR&E
V1 DRAFT
11/30/2022
Working Draft, Pre-Decisional, Deliberative document – Internal VA Use Only

The VA provides free, confidential support 24/7 for Veterans and their family and friends.
If you are in crisis, contact the Veterans Crisis Line: Dial 988 (Press 1) or 1 (800)
273-8255 (Press 1), text 838255, or visit https://www.veteranscrisisline.net. If you are
homeless or at risk of homelessness, contact the National Call Center for Homeless
Veterans (NCCHV) by dialing 1 (877) 424-3838 or visiting https://www.va.gov/
HOMELESS/.

OMB Number: 2900-0876
Expiration: 03/31/2023
Estimated Burden:5 minutes

Help us serve you better.
We care about you and your success, and would therefore like to
understand why you left the Veteran Readiness & Employment (VR&E)
Program, also known as Chapter 31. Your responses on this survey will
help improve VR&E for others.
Your responses are confidential.
This survey should take you approximately 5 minute to complete.
What was the main reason you left VR&E?

Required

General life issues Logic: When selected branch to Q2 and Q15
Aspects of VR&E

Logic: When selected branch to Q3 through Q15

Logic: Answer all questions when selected

Both

What were the general life issues that impacted the discontinuation of your VR&E program?
Please select all that apply.
I discontinued my VR&E program based on my health, or the need to care for dependents or family members
I discontinued my VR&E program based on a job or financial considerations that interfered with VR&E activities/school
I discontinued my VR&E program because I completed my education or training and chose not to pursue employment or
additional services
VA discontinued my VR&E program
Other

Did you discover that VR&E was actually different than what you thought it would be? If
so, what was the source of that information? Please select all that apply.
No, VR&E was as I expected it to be
Transition Assistance Program (TAP) classes
Word of mouth
1-800 information number, VR&E website or printed communications (fact sheets, etc.)
Other

Please indicate your level of satisfaction with the following aspects of the VR&E
Program:
Option to select employment goals or independent living goals.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

Option to select a training facility and/or apprenticeships/on-the-job training site.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

Ease of getting tools and resources.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

Education/training recommended fit my specific needs.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

Please indicate your level of satisfaction with the following aspects of your VR&E
counselor:
Provided valuable guidance based on my needs.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

Showed empathy and concern for me as a person.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

Actively participated in my VR&E experience.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

Established a good rapport with me.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

Listened to my concerns.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

Was prompt in responding to me.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

Made it clear where I was in the process and what the next step would be.
Very
Dissatisfied

Dissatisfied

Neutral

Satisfied

Very
Satisfied

1

2

3

4

5

Not Applicable
(N/A)

I trust VR&E to help me prepare for, obtain, and maintain suitable employment or Required
achieve independence in daily living.
Strongly
Disagree

Disagree

Neither Agree
nor Disagree

Agree

Strongly
Agree

1

2

3

4

5

Finish

By filling out this survey, you are authorizing VA database access to retrieve Veteran contact information to follow up with
you accordingly for purposes of service recovery, potential crisis, or to learn more about feedback you have shared
regarding your experience with VA. VA may utilize individual Veteran survey data from this survey or other sources to ensure
the final scores truly and accurately represent the experiences of Veterans. This information is collected in accordance with
section 3507 of the Paperwork Reduction Act of 1995. Title 38, United States Code, allows us to ask for this information. We
estimate that you will need an average of 5 minutes to review the instructions and complete this survey. The results of this
survey will be used to inform opportunities for program improvement in the quality of VA services. Participation in this survey
is voluntary, and your decision not to respond will have no impact on VA benefits or services which you may currently be
receiving. VA cannot conduct or sponsor a collection of information unless a valid OMB control number is displayed. You are
not required to respond to a collection of information if this number is not displayed. Valid OMB control numbers can be
located on the OMB Internet Page at https://www.reginfo.gov/public/do/PRAMain. Information gathered will be kept private
to the extent provided by law.

Privacy Policy

VR&E
V1 DRAFT
11/30/2022
Working Draft, Pre-Decisional, Deliberative document – Internal VA Use Only

The VA provides free, confidential support 24/7 for Veterans and their family and friends.
If you are in crisis, contact the Veterans Crisis Line: Dial 988 (Press 1) or 1 (800)
273-8255 (Press 1), text 838255, or visit https://www.veteranscrisisline.net. If you are
homeless or at risk of homelessness, contact the National Call Center for Homeless
Veterans (NCCHV) by dialing 1 (877) 424-3838 or visiting https://www.va.gov/
HOMELESS/.

OMB Number: 2900-0876
Expiration: 03/31/2023
Estimated Burden:5 minutes

Thank you for choosing VA.
The U.S. Department of Veterans Affairs uses these surveys to collect
your feedback in order to continuously improve your experience with VA
services.
Please visit VA.gov to explore benefits, resources, and information
at VA.

By filling out this survey, you are authorizing VA database access to retrieve Veteran contact information to follow up with
you accordingly for purposes of service recovery, potential crisis, or to learn more about feedback you have shared
regarding your experience with VA. VA may utilize individual Veteran survey data from this survey or other sources to ensure
the final scores truly and accurately represent the experiences of Veterans. This information is collected in accordance with
section 3507 of the Paperwork Reduction Act of 1995. Title 38, United States Code, allows us to ask for this information. We
estimate that you will need an average of 5 minutes to review the instructions and complete this survey. The results of this
survey will be used to inform opportunities for program improvement in the quality of VA services. Participation in this survey
is voluntary, and your decision not to respond will have no impact on VA benefits or services which you may currently be
receiving. VA cannot conduct or sponsor a collection of information unless a valid OMB control number is displayed. You are
not required to respond to a collection of information if this number is not displayed. Valid OMB control numbers can be
located on the OMB Internet Page at https://www.reginfo.gov/public/do/PRAMain. Information gathered will be kept private
to the extent provided by law.

Privacy Policy


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File Created2023-01-05

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