Generic Clearance for CMS and Medicare Administrative Contractor (MAC)Generic Customer Experience (CMS-10731)
New collection (Request for a new OMB Control Number)
No
Regular
Approved with change
01/02/2024
04/27/2023
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
01/31/2027
36 Months From Approved
1,000,000
0
0
50,000
0
0
0
0
0
The Centers for Medicare & Medicaid Services (CMS) is requesting approval to collect generic feedback from respondents including, but not limited to Medicare providers, Medicare suppliers, provider or supplier staff, billers, credentialing agencies, researchers, clearinghouses, consultants, and attorneys. These surveys will give us insights into customersâ perceptions and opinions and will be used to improve customer experiences and communications materials; however, the
results will not be generalized to the population of study. Improving agency programs requires ongoing systemic review of service delivery and program operations compared to defined standards. Weâll use multiple methods to collect, analyze, and interpret information from this generic clearance to find the
strengths and weaknesses of our current services. Weâll use this feedback to inform process improvements or maintain service quality offered to providers and stakeholders.
This is a new fast track generic information collection request.
$1,545,000
No
No
No
No
No
No
No
William Parham 4107864669
Reginfo record details
No
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Electronic Prior Authorization Feedback (CMS-10961)