Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Outreach Evaluation Form (Manual Event Name Input & Removal of Dropdown Option)	Form	New	Repair queued
Outreach Evaluation Form (Manual Event, Date, and Location Input)	Form	New	Repair queued
LA REACh MDI Revitalization	Form	New	Available
LA REACh MDI Revitalization	Form	New	Repair queued
Community Affairs Outreach Events Evaluation	Form	New	Available
Community Affairs Outreach Events	Form	New	Repair queued
Sample Survey	Form	New	Available
Sample Survey	Form	New	Repair queued
Connections That Count	Form	New	Available
Offices of Minority and Women Inclusion - Connections That Count	Form	New	Repair queued
Outreach Evaluation Form	Form	New	Available
OCC Event Evaluation Form	Form	New	Repair queued
OCC MDI BSA/AML Outreach	Form	New	Available
Minority Depository Institution BSA/AML Outreach	Form	New	Repair queued
CRA Webinar Series Evaluation	Form	New	Available
CRA Webinar Series on the new OCC's CRA Rule	Form	New	Repair queued
CRA Webinar Series Evaluation	Form	New	Available
CRA Webinar Series on the new OCC's CRA Rule	Form	New	Repair queued
2021 Outreach Evaluation Form	Form	New	Available
2021 Outreach Evaluation Form	Form	New	Repair queued
Licensing Survey	Form	New	Available
Libor Coordination Project	Form	New	Available
LIBOR & Alternative Reference Rates	Form	New	Repair queued
Generic FFIEC Course Evaluation	Form	Unchanged	Available
Examiner Exchange and Industry Outreach Questions	Form	Unchanged	Available
FFIEC Training Courses Evaluations	Form	Unchanged	Repair queued
Justification for Nonmaterial Change.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2023-02-21	Available
Justification for Nonmaterial Change.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2023-02-21	Repair queued
1557-0248 Supporting Statement Fast Track 10-3-22.docx	Supporting Statement A	Uploaded 2022-10-03	Available
1557-0248 Supporting Statement Fast Track 10-3-22.docx	Supporting Statement A	Uploaded 2022-10-03	Repair queued
Generic Clearance B.docx	Supporting Statement B	Uploaded 2011-06-09	Available
Generic Clearance B.docx	Supporting Statement B	Uploaded 2011-06-09	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
260233	Outreach Evaluation Form (2023 Update)	Form	New	Outreach Evaluation Form (Manual Event Name Input & Removal of Dropdown Option)
260126	Outreach Evaluation Form	Form	New	Outreach Evaluation Form (Manual Event, Date, and Location Input)
259897	LA REACh MDI Revitalization	Form	New	LA REACh MDI Revitalization
259897	LA REACh MDI Revitalization	Form	New
259888	Interviews with Hispanic Former Employees	Other-Interview Questions	New
259887	Community Affairs Outreach Events	Form	New	Community Affairs Outreach Events Evaluation
259887	Community Affairs Outreach Events	Form	New
259886	Sample Survey	Form	New	Sample Survey
259886	Sample Survey	Form	New
259885	Offices of Minority and Women Inclusion - Connections That Count	Form	New	Connections That Count
259885	Offices of Minority and Women Inclusion - Connections That Count	Form	New
259882	OCC Event Evaluation Form	Form	New	Outreach Evaluation Form
259882	OCC Event Evaluation Form	Form	New
259881	Minority Depository Institution BSA/AML Outreach	Form	New	OCC MDI BSA/AML Outreach
259881	Minority Depository Institution BSA/AML Outreach	Form	New
259877	CRA Webinar Series on the new OCC's CRA Rule	Form	New	CRA Webinar Series Evaluation
259877	CRA Webinar Series on the new OCC's CRA Rule	Form	New
259875	CRA Webinar Series on the new OCC's CRA Rule	Form	New	CRA Webinar Series Evaluation
259875	CRA Webinar Series on the new OCC's CRA Rule	Form	New
259871	2021 Outreach Evaluation Form	Form	New	2021 Outreach Evaluation Form
259871	2021 Outreach Evaluation Form	Form	New
259869	Licensing Survey	Form	New	Licensing Survey
259869	Licensing Survey	Other-Cover Letter	New
259863	LIBOR & Alternative Reference Rates	Form	New	Libor Coordination Project
259863	LIBOR & Alternative Reference Rates	Form	New
258429	FFIEC Training Courses Evaluations	Form	Unchanged	Generic FFIEC Course Evaluation
258429	FFIEC Training Courses Evaluations	Form	Unchanged	Examiner Exchange and Industry Outreach Questions
258429	FFIEC Training Courses Evaluations	Form	Unchanged

ICR Details

OMB Control No: 1557-0248	ICR Reference No: 202304-1557-003
Status: Historical Active	Previous ICR Reference No: 202302-1557-008
Agency/Subagency: TREAS/OCC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/04/2023
Retrieve Notice of Action (NOA)	Date Received in OIRA: 04/26/2023
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2026	02/28/2026	02/28/2026
Responses	22,537	0	22,537
Time Burden (Hours)	8,850	0	8,850
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the OCC to garner user feedback in an efficient, timely manner in accordance with our commitment to improving service delivery. The information collected will help ensure that users have an effective, efficient, and satisfying experience with the OCC's programs. The OCC is re-submitting previously approved information collections that were omitted from this clearance due to a technical error.

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Authorizing Statute(s): US Code: 12 USC 1 et seq. Name of Law: The National Bank Act
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 41384	07/12/2022
30-day Notice:	Federal Register Citation:	Citation Date:
	87 FR 64545	10/25/2022
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 15

table that charts list of burden

IC Title	Form No.	Form Name
2021 Outreach Evaluation Form	N/A	2021 Outreach Evaluation Form
CRA Webinar Series on the new OCC's CRA Rule	N/A	CRA Webinar Series Evaluation
CRA Webinar Series on the new OCC's CRA Rule	N/A	CRA Webinar Series Evaluation
Community Affairs Outreach Events	N/A	Community Affairs Outreach Events Evaluation
FFIEC Training Courses Evaluations	N/A, N/A	Examiner Exchange and Industry Outreach Questions ,   Generic FFIEC Course Evaluation
Interviews with Hispanic Former Employees
LA REACh MDI Revitalization	N/A	LA REACh MDI Revitalization
LIBOR & Alternative Reference Rates	n/a	Libor Coordination Project
Licensing Survey	N/A	Licensing Survey
Minority Depository Institution BSA/AML Outreach	N/A	OCC MDI BSA/AML Outreach
OCC Event Evaluation Form	N/A	Outreach Evaluation Form
Offices of Minority and Women Inclusion - Connections That Count	N/A	Connections That Count
Outreach Evaluation Form	N/A	Outreach Evaluation Form (Manual Event, Date, and Location Input)
Outreach Evaluation Form (2023 Update)	N/A	Outreach Evaluation Form (Manual Event Name Input & Removal of Dropdown Option)
Sample Survey	N/A	Sample Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	22,537	22,537	0	0	0	0
Annual Time Burden (Hours)	8,850	8,850	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: The OCC is requesting an increase in the burden to draw from due to an increase in the demand for approval of customer satisfaction surveys and focus groups.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/26/2023

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