Generic Fast-Track Template-Post Exam Pilot_7-26-21

Request for Approval under the “Generic Clearance for the Collection of
Routine Customer Feedback” (OMB Control Number: 3133-0188)
TITLE OF INFORMATION COLLECTION: Post Examination Survey Pilot
PURPOSE: This information collection will provide the NCUA with information needed to
evaluate the effectiveness of its examination processes, overall supervision, and communication
with supervised federal credit unions. The NCUA’s Ombudsman, within the Executive
Director’s Office, will administer the collection of survey responses to assure credit unions of the
NCUA’s commitment to maintain separation of the survey responses from NCUA staff
conducting examination work.
This pilot survey implementation will also allow NCUA to evaluate and determine steps for a
permanent post-exam survey in the future. During the initial pilot phase, NCUA will determine
if questions should be added, changed or expanded to further inform the agency on steps for a
permanent post-exam survey. If it is determined to make any changes to the questions, NCUA
will submit a new clearance application with updated questions.
PROCESS: During the pilot period, a post examination survey will be sent to Federal Credit
Unions (FCUs) at the conclusion of their regular examination cycle. NCUA will administer one
of three different sets of survey questions, consisting of six “yes” or “no” questions on each
survey and include one common narrative question across all three surveys. The three surveys
will be rotated as evenly as possible amongst the completed examinations on a flow basis.
Within 5 business days of completion of an exam, the Regional Office will notify the
Ombudsman and the Ombudsman will send an email to the FCU containing a link to the survey
(survey monkey).
DESCRIPTION OF RESPONDENTS: Federal Credit Unions that have completed an
examination during the pilot period.
TYPE OF COLLECTION: (Check one)
[ ] Customer Comment Card/Complaint Form
[ ] Usability Testing (e.g., Website or Software
[ ] Focus Group

[x]Customer Satisfaction Survey
[ ] Small Discussion Group
[ ] Other: _____________________

CERTIFICATION:
I certify the following to be true:
1.
2.
3.
4.

The collection is voluntary.
The collection is low-burden for respondents and low-cost for the Federal Government.
The collection is non-controversial and does not raise issues of concern to other federal
agencies.
The results are not intended to be disseminated to the public.

5. Information gathered will not be used for the purpose of substantially informing
influential policy decisions.
6. The collection is targeted to the solicitation of opinions from respondents who have
experience with the program or may have experience with the program in the future.
Name: _______________________________________
NCUA PRA Clearance Officer

Date: July 26, 2021

Program Contact: Robert Parrish, Office of Business Innovation
To assist review, please provide answers to the following question:
Personally Identifiable Information:
1. Is personally identifiable information (PII) collected? [ ] Yes [x] No
2. If Yes, will any information that is collected be included in records that are subject to the
Privacy Act of 1974? [ ] Yes [ ] No
3. If Yes, has an up-to-date System of Records Notice (SORN) been published? [ ] Yes [ ] No
Gifts or Payments:
Is an incentive (e.g., money or reimbursement of expenses, token of appreciation) provided to
participants? [ ] Yes [ x ] No
BURDEN HOURS: Examinations are conducted on a flexible cycle and is estimated to
encompass 1,150 FCUs during the pilot period.
Category of Respondent
Federal Credit Unions
Totals

No. of
Respondents
1,150

Participation
Time
10 minutes
(0.1667)

Burden
191.67 hours
191.67 hours

FEDERAL COST: The estimated annual cost to the Federal government is __$5,000___
If you are conducting a focus group, survey, or plan to employ statistical methods, please
provide answers to the following questions:
The selection of your targeted respondents: Do you have a customer list or something similar
that defines the universe of potential respondents and do you have a sampling plan for selecting
from this universe?
[x] Yes
[ ] No
If the answer is yes, please provide a description of both below (or attach the sampling plan)? If
the answer is no, please provide a description of how you plan to identify your potential group of
respondents and how you will select them?

The pilot survey will be sent to all FCUs examined during the pilot period at the
conclusion of their regular examination. Examinations are conducted on a flexible cycle
and is estimated to encompass 1,150 FCUs during the pilot period.
Administration of the Instrument
1. How will you collect the information? (Check all that apply)
[x] Web-based or other forms of Social Media
[ ] Telephone
[ ] In-person
[ ] Mail
[ ] Other, Explain
2. Will interviewers or facilitators be used? [ ] Yes [x] No