Voluntary Partner Surveys to Implement Executive Order 12862 in the Health Resources and Services Administration
No material or nonsubstantive change to a currently approved collection
No
Regular
08/17/2023
Requested
Previously Approved
04/30/2024
04/30/2024
69,250
52,250
6,725
5,375
0
0
This generic project clearance allows HRSA to conduct voluntary customer satisfaction surveys of its partners to assess strengths and weaknesses in program services and products. Examples of such surveys include satisfaction with technical assistance provided to grantees, in class evaluations of training sessions, and satisfaction with information services.
EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
There has been an increase in interest in the use of fast-track generic packages within HRSA. As a result, HRSA has seen increased use of the burden hours and responses in the original ICR.As a result, HRSA is requesting an increase in 17,000 responses and 1,000 burden hours to allow HRSA to continue to use this generic umbrella ICR as necessary. HRSA is not requesting changes to the instruments currently approved at this time. We have already alerted our desk office.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
Customer Feedback Survey