SSA's Public Credentialing and Authentication Process

Forms and Documents

Document Name	Status
Justification for the Non-Substantive Change 0960-0789 (IT Modification Request).docx Justification for No Material/Nonsubstantive Change	2023-08-04
Justification for the Non-Substantive Changes - 0789 (IT Modification Request) (Final).docx Justification for No Material/Nonsubstantive Change	2023-03-16
eAuthentication System of Records.docx Supplementary Document	2020-12-04
Supporting Statement - 0789.docx Supporting Statement A	2021-01-21

IC Document Collections

IC ID	Document Title	Status
249420	mySocial Security Supplemental Security Income Change of Telephone (SSICOT) Other-Internet Screens	Unchanged
242067	USPS Pilot Intranet Registration (RCS) Other-Intranet Screens	Unchanged
239638	Internet Sign-Ins Other-Internet Screens	Modified
197897	In-Person (Intranet) Registration Other-Intranet Screens	Unchanged
197896	Internet Registrations Other-Internet Screens	Unchanged

ICR Details

OMB Control No: 0960-0789	ICR Reference No: 202308-0960-001
Status: Received in OIRA	Previous ICR Reference No: 202303-0960-004
Agency/Subagency: SSA	Agency Tracking No:
Title: SSA's Public Credentialing and Authentication Process
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 08/04/2023

	Requested	Previously Approved
Expiration Date	01/31/2024	01/31/2024
Responses	137,185,311	137,185,311
Time Burden (Hours)	3,868,019	3,868,019
Cost Burden (Dollars)	0	0

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Abstract: The Social Security Administration's citizen authentication process enables a new user experience and access to more electronic services. Authentication is the foundation for secure, online transactions. Identity authentication is the process of determining, with confidence, that someone is who he or she claims to be during a remote, automated session. It comprises three distinct factors: something you know, something you have, and something you are. Single-factor authentication uses one of the factors, and multi-factor authentication uses two or more of the factors. Social Security's process features credential issuance, account management, and single- and multi-factor authentication. We allow our users to maintain one User ID, which consists of a self-selected Username and Password, to access multiple Social Security electronic services. This process provides the means for authenticating users of Social Security's sensitive electronic services and streamlines access to those services. The respondents are individuals who choose to use the Internet or Automated Telephone Response System to conduct business with SSA. This is an IT Mod Change Request to make non-substantive changes to enhance our system and accommodate new users for the Electronic Wage Reporting and Social Security Verification Service applications. In addition, we are also making minor revisions to update our Terms of Service language for eAccess and RCS to better accommodate the addition of these two services behind eAccess.

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Authorizing Statute(s): US Code: 5 USC 552 Name of Law: Freedom of Information Act
   US Code: 5 USC 552a Name of Law: The Privacy Act of 1974
   PL: Pub.L. 107 - 347 301 Name of Law: E-Government Act of 2002
   US Code: 42 USC 405 Name of Law: The Social Security Act
   US Code: 26 USC 6103(l)(1)(A) Name of Law: Internal Revenue Code
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 53428	08/28/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 70216	11/04/2020
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
In-Person (Intranet) Registration
Internet Registrations
Internet Sign-Ins
USPS Pilot Intranet Registration (RCS)
mySocial Security Supplemental Security Income Change of Telephone (SSICOT)

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	137,185,311	137,185,311	0	0	0	0
Annual Time Burden (Hours)	3,868,019	3,868,019	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: We are adjusting the reporting burden to this information collection because we expect additional customers to register an account for eAccess to allow them to access the website for the Electronic Wage Reporting and Social Security Number Verification Service applications. Note: The total burden reflected in ROCIS is 3,868,019, while the burden cited in the attached Justification for the Non-Substantive Changes is 136,832,911. This discrepancy is because the ROCIS burden reflects the following components: field office/teleservice call center waiting time + a rough estimate of a 30-minute, one-way, drive burden, as well as the current burdens for two ICs which are not changing at this time (USPS Pilot Intranet Registration and mySocial Security Supplemental Security Income Change of Telephone). In contrast, the chart in the Justification Statement reflects actual burden for the revised Internet and Intranet (RCS) registrations and the Internet Sign-Ins only.

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Annual Cost to Federal Government: $18,018,340

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     Yes

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/04/2023

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