Understanding States’ SNAP Customer Service Strategies (NEW)

ICR 202309-0584-004

OMB: 0584-0688

Federal Form Document

Forms and Documents
Document
Name
Status
Supporting Statement A
2023-10-25
Supplementary Document
2023-10-05
Supplementary Document
2023-10-05
Supplementary Document
2023-10-05
Supplementary Document
2023-10-05
Supplementary Document
2023-09-19
ICR Details
202309-0584-004
Received in OIRA
USDA/FNS
Understanding States’ SNAP Customer Service Strategies (NEW)
New collection (Request for a new OMB Control Number)   No
Regular 10/31/2023
  Requested Previously Approved
36 Months From Approved
252 0
144 0
0 0

The objectives of the study are to describe: 1) How each study State defines and measures good and/or bad customer service for SNAP applicants and participants, particularly those that go beyond the minimum requirements set by FNS; and 2) How the State SNAP agency in each study State implements and refines its customer service approach.

US Code: 17 USC 2026 Name of Law: RESEARCH, DEMONSTRATION, AND EVALUATIONS
   PL: Pub.L. 113 - 128 17 Name of Law: The Food and Nutrition Act of 2008
  
None

Not associated with rulemaking

  88 FR 25358 04/26/2023
88 FR 74404 10/31/2023
Yes

3
IC Title Form No. Form Name
Businesses
State, Local and Tribal Governments
State, Local, and Tribal Governments Non-Respondents

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 252 0 0 252 0 0
Annual Time Burden (Hours) 144 0 0 144 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
Yes
Miscellaneous Actions
No
This is a new information collection request and will add 144 burden hours and 252 total annual responses to OMB’s inventory.

$268,445
No
    No
    No
No
No
Yes
No
Jamia Franklin 703 305-2403 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/31/2023


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