Enterprise Scheduling System (ESS)

ICR 202309-0960-001

OMB: 0960-0828

Federal Form Document

Forms and Documents
Justification for No Material/Nonsubstantive Change
Supporting Statement A
ICR Details
0960-0828 202309-0960-001
Received in OIRA 202306-0960-001
Enterprise Scheduling System (ESS)
No material or nonsubstantive change to a currently approved collection   No
Regular 09/13/2023
  Requested Previously Approved
10/31/2025 10/31/2025
3,150,000 3,150,000
210,000 210,000
0 0

The Enterprise Scheduling System (ESS) will provide a better respondent and employee experience. The first ESS release is specific to allowing self-scheduling for enumeration services. ESS subsequent releases will expand services for other appointment needs. Through ESS respondent self scheduling and technician scheduling, SSA will collect specific information about respondents (e.g., respondent: name, address, zip code, telephone number, and email address). In addition, we ask the respondent to consent to receive optional electronic messaging or opt out; electronic message preference (email/text), if respondents provide consent; language preferences (English/Spanish); respondent’s preferred office to receive service; and appointment (day and time preference) to schedule an in-office appointment to process a request for an original SSN or replacement Social Security card. In addition, we will ask respondents scheduling their initial appointment through a technician to create a one-time passcode to securely allow online updates to their appointment. The technician will document the one-time passcode with the respondent's other appointment preferences. Respondents will use ESS to complete required screens and fields to select a date and time for an appointment at an SSA field office (FO) to provide the proofs necessary to obtain a replacement or original SSN card. Respondents can complete the online collection themselves. If respondents encounter issues with ESS, they may contact SSA by phone to complete scheduling the appointment through a technician. We will integrate ESS with VIPr Mobile check-in functions, so ESS respondents will have the option to check-in for their appointment using Mobile check-in on their personal device, instead of checking in at the kiosk. Using VIPr, SSA employees can request walk in visitors and individuals with appointments to come into the office. The respondents are individuals looking to schedule their own SSA visit using ESS. This is an IT Mod non-substantive Change Request to allow the customer to consent or not consent to electronic messaging.


Not associated with rulemaking

  87 FR 31598 05/24/2022
87 FR 44180 07/25/2022

IC Title Form No. Form Name
Enterprise Scheduling System (ESS) - Respondent Input
Enterprise Scheduling System (ESS) - Technician Input

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 3,150,000 3,150,000 0 0 0 0
Annual Time Burden (Hours) 210,000 210,000 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0

Faye Lipsky 410 965-8783 [email protected]


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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