NAD Customer Survey

Please choose your level of agreement or disagreement
with each of the statements below by checking one of
five boxes located opposite each statement.

National Appeals Division
Customer Service Survey

1

Dear Customer:
How did we do?

NAD is an independent office that reports directly to the
Secretary of
Agriculture. NAD is not part of the USDA’s Farm Service
Agency, Risk Management Agency, Natural Resources
Conservation Service, or the three USDA Rural
Development agencies.
Results of the survey will be carefully reviewed and then
added to
the combined results of all other similar NAD surveys. Your
responses are strictly confidential and will not be shared
with anyone. This survey has been designed so that no
one can identify who completed the survey.
Thank you for taking the time to share your responses with
us.

Tear at perforation, remove and mail

The National Appeals Division (NAD) would like to ask you to
share your opinions on how well we served you during your
appeal of a U.S. Department of Agriculture (USDA) adverse
decision. Your responses are most important to us because
they allow us to reinforce what you believe we are doing
well. Your responses also enable us to take a hard look at
ourselves and tailor appropriate training that will better
serve our customers in the future. We appreciate your
confidence in us and hope that we met or exceeded your
expectations regardless of the outcome of your appeal.

� Strongly Agree
The Administrative
� Agree
Judge’s written
� Neither Disagree nor Agree
determination
� Disagree
was easy to read
� Strongly Disagree

2

The Administrative
Judge listened to my
side of the dispute

�
�
�
�
�

Strongly Agree
Agree
Neither Disagree nor Agree
Disagree
Strongly Disagree

3

The Administrative
Judge was courteous
to me

�
�
�
�
�

Strongly Agree
Agree
Neither Disagree nor Agree
Disagree
Strongly Disagree

4

The Director Review
determination was
easy to read

�
�
�
�
�
�

Strongly Agree
Agree
Neither Disagree nor Agree
Disagree
Strongly Disagree
N/A

5

The NAD process was
easy to understand
and navigate

�
�
�
�
�

Strongly Agree
Agree
Neither Disagree nor Agree
Disagree
Strongly Disagree

COMMENTS

According to the Paperwork Reduction Act of 1995, no persons are required to
respond to a collection of information unless it displays a valid OMB control
number. The valid OMB control number for this information collection is 05030007. The time required to complete this information collection is estimated
to average 10 minutes per response, including the time for review instructions,
searching existing data sources, gathering and maintaining the data needed,
and completing and reviewing the collection of information.
USDA is an equal opportunity provider, employer and lender. May 2023

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September 17, 2020

PERMIT NO. 4391

ALEXANDRIA, VA

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UNITED STATES DEPARTMENT OF AGRICULTURE
ATTN NATIONAL APPEALS DIVISION
1320 BRADDOCK PLACE STE 450
ALEXANDRIA VA 22314-9889

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