National Appeals Division Customer Service Survey

ICR 202311-0503-001

OMB: 0503-0007

Federal Form Document

ICR Details
0503-0007 202311-0503-001
Received in OIRA 202010-0503-001
National Appeals Division Customer Service Survey
Extension without change of a currently approved collection   No
Regular 11/14/2023
  Requested Previously Approved
36 Months From Approved 01/31/2024
2,400 2,400
330 353
0 0

To conduct a customer survey to gather date on the quality of how to make improvements in NAD processes and establish customer service standards.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Not associated with rulemaking

  88 FR 48187 07/26/2023
88 FR 76720 11/07/2023

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 2,400 2,400 0 0 0 0
Annual Time Burden (Hours) 330 353 0 0 -23 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
This is an extension of the previously approved collection. There is a decrease in burden hours due rounding in last submission.

Yes Part B of Supporting Statement
Angela Parham 703 305-2588


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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