National Appeals Division Customer Service Survey

ICR 202010-0503-001

OMB: 0503-0007

Federal Form Document

ICR Details
0503-0007 202010-0503-001
Received in OIRA 201708-0503-002
National Appeals Division Customer Service Survey
Revision of a currently approved collection   No
Regular 10/08/2020
  Requested Previously Approved
36 Months From Approved 01/31/2021
2,400 2,400
353 353
0 0

To conduct a customer survey to gather date on the quality of how to make improvements in NAD processes and establish customer service standards.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards

Not associated with rulemaking

  85 FR 155 08/18/2020
85 FR 63500 10/08/2020

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 2,400 2,400 0 0 0 0
Annual Time Burden (Hours) 353 353 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0

Yes Part B of Supporting Statement
Angela Parham 703 305-2588


On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

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