NAD Customer Survey

Please choose your level of agreement or disagreement
with each of the statements below by checking one of
five boxes located opposite each statement. For example, if you strongly agree with the statement, check the
“Strongly Agree” box. If you strongly disagree with the
statement, check the “Strongly Disagree” box.

National Appeals Division
Customer Service Survey

Statement Response

Dear Customer:

1

� Strongly Agree
The written determination
� Agree
was easy to read
� Neither Disagree nor Agree
� Disagree
� Strongly Disagree

2

The Administrative Judge � Strongly Agree
� Agree
listened to my side of
� Neither Disagree nor Agree
the dispute
� Disagree
� Strongly Disagree

3

The Administrative Judge � Strongly Agree
� Agree
was courteous to me
� Neither Disagree nor Agree
� Disagree
� Strongly Disagree

How did we do?

NAD is an independent office that reports directly to the Secretary of
Agriculture. NAD is not part of the USDA’s Farm Service Agency, Risk
Management Agency, Natural Resources Conservation Service, or the
three USDA Rural Development agencies.
Results of the survey will be carefully reviewed and then added to
the combined results of all other similar NAD surveys. Your responses
are strictly confidential and will not be shared with anyone. This
survey has been designed so that no one can identify who
completed the survey.

Tear at perforation, remove and mail

The National Appeals Division (NAD) would like to ask you to share
your opinions on how well we served you during your appeal of a U.S.
Department of Agriculture (USDA) adverse decision. Your responses
are most important to us because they allow us to reinforce what you
believe we are doing well. Your responses also enable us to take a hard
look at ourselves and tailor appropriate training that will better serve our
customers in the future. We appreciate your confidence in us and hope
that we met or exceeded your expectations regardless of the outcome of
your appeal.

Please check the
appropriate box
How would you rate your
overall experience

COMMENTS

�
�
�
�
�

Excellent
Very Good
Good
Fair
Poor

Thank you for taking the time to share your responses with us.

According to the Paperwork Reduction Act of 1995, no persons are required to respond to
a collection of information unless it displays a valid OMB control number. The valid OMB
control number for this information collection is 0503-0007. The time required to complete
this information collection is estimated to average 10 minutes per response, including the time
for review instructions, searching existing data sources, gathering and maintaining the data
needed, and completing and reviewing thee collection of information.
USDA is an equal opportunity provider, employer and lender. September 2020

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September 17, 2020

PERMIT NO. 4391

ALEXANDRIA, VA

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UNITED STATES DEPARTMENT OF AGRICULTURE
ATTN NATIONAL APPEALS DIVISION
1320 BRADDOCK PLACE STE 450
ALEXANDRIA VA 22314-9889

POSTAGE WILL BE PAID BY ADDRESSEE

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BUSINESS REPLY MAIL

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