Office of Workers' Compensation Programs Customer Service Stakeholder Surveys

Department of Labor Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Documents and Forms

Document Name Document Type
Form Not Available Office of Workers' Compensation Programs Customer Service Stakeholder Surveys Form and Instruction
Not Available OWCP phone survey script and questions OWCP phone survey script and questions_2023v2.docx Form and Instruction
Not Available OWCP phone survey script and questions OWCP phone survey script and questions_2023v4 - 12.12.23.docx Form and Instruction
Not Available WCMBP Survey CSAT with Link WCMBP Survey CSAT with Link.docx Form and Instruction
Generic_Clearance_Submission_FINAL_2023.docx Office of Workers' Compensation Programs Customer Service Stakeholder Surveys IC Document
Generic_Clearance_Submission_FINAL_2023v4 - 12.12.23.docx Office of Workers' Compensation Programs Customer Service Stakeholder Surveys IC Document

Information Collection (IC) Details

IC Title:	Office of Workers' Compensation Programs Customer Service Stakeholder Surveys	Agency IC Tracking Number:

IC Status: Modified

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Form and Instruction	Not Available	OWCP phone survey script and questions	OWCP phone survey script and questions_2023v4 - 12.12.23.docx		No		Paper Only
Form and Instruction	Not Available	WCMBP Survey CSAT with Link	WCMBP Survey CSAT with Link.docx		Yes	Yes	Fillable Fileable

Line of Business: Workforce Management

Subfunction: Worker Safety

Privacy Act System of Records
Title:	FR Citation:

Number of Respondents: 7,755	Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 25 %

	Requested	Program Change Due to Agency Discretion	Previously Approved
Annual Number of Responses for this IC	7,755	1,500	6,255
Annual IC Time Burden (Hours)	517	100	417
Annual IC Cost Burden (Dollars)	0	0	0

Documents for IC

Title	Document	Date Uploaded
Office of Workers' Compensation Programs Customer Service Stakeholder Surveys	Generic_Clearance_Submission_FINAL_2023v4 - 12.12.23.docx	01/22/2024

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.