Information Collection

Customer Satisfaction Feedback on Direct File Customer Support

IC 262862 under ICR 202312-1545-005 · OMB 1545-2208.

Documents and Forms

Documents and forms in this information collection
Document Name	Document Type
Chatbot Survey Screenshot.docx	Other-Screenshots
Chatbot Survey Screenshot.docx	Other-Screenshots
Generic Clearance Submission-_DF-Support-CSAT_FINAL.docx Generic Submission Form	IC Document
Generic Clearance Submission-_DF-Support-CSAT_FINAL.docx Generic Submission Form	IC Document

IC Title:

Agency IC Tracking Number:

IC Status: Unchanged

Obligation to Respond: Voluntary

CFR Citation:

Information Collection Instruments:

table that charts list of instruments
Document Type	Form No.	Form Name	Instrument File	URL	Available Electronically?	Can Be Submitted Electronically?	Electronic Capability
Other-Screenshots			Chatbot Survey Screenshot.docx		Yes	Yes	Fillable Fileable

Line of Business: General Government

Subfunction: Taxation Management

Privacy Act System of Records

Title:

FR Citation:

Number of Respondents: 100,000

Number of Respondents for Small Entity: 0

Affected Public: Individuals or Households

Percentage of Respondents Reporting Electronically: 100 %

table that charts list of burden
	Requested	Previously Approved
Annual Number of Responses for this IC	100,000	100,000
Annual IC Time Burden (Hours)	8,333	8,333
Annual IC Cost Burden (Dollars)	0	0

Documents for IC

table that charts IC Documents
Title	Document	Date Uploaded
Generic Submission Form	Generic Clearance Submission-_DF-Support-CSAT_FINAL.docx	10/18/2023

Blank fields in records indicate information that was not collected or not collected electronically prior to July 2006.