FAQ (Updated Active Duty and Reserve)

Frequently Asked Questions

2023 Spouse and Family Issues Survey of Active Duty and Reserve Spouses

How to Contact Us

If you have questions or concerns about this survey, you have two ways to contact the Survey Operations Center:

Call: 1-800-881-5307

E-mail: ADS-[email protected]

Frequently Asked Questions

What is the Spouse and Family Issues Survey Program?

Spouse and Family Issues Survey is a DoD personnel program that features web-based surveys sponsored by the Under Secretary of Defense for Personnel and Readiness (USD[P&R]).

These surveys enable DoD to regularly assess the attitudes and opinions of the DoD community, including active duty and Reserve component members on the full range of personnel issues.

How do I know this is an official, approved DoD survey?

All multi-component data collection in the Department must be licensed and show that license as a Report Control Symbol (RCS) or an Office of Management and Budget (OMB) control number and expiration date. The license for this survey is {LICENSE DATE}, expiring {LICENSE NUMBER}.

How did you pick me?

What is ADS-[email protected]?

Why are you using a .net instead of a .mil domain to field your survey?

The survey is administered by our contractor, Data Recognition Corporation, an experienced survey operations company. The survey collection tool starts on a .mil site within OPA. Once you enter your ticket number, you are redirected to our contractor's site which uses a .net domain. This allows everyone to access the survey, even from a non-government computer.

yourself flexibility to complete the survey at a convenient time. When you return to the survey website, enter your Ticket Number to get to the place in the survey where you had stopped.

Why does the survey ask personal questions?

OPA reports overall results, as well as by other characteristics, such as location and gender. To complete these analyses, we must ask respondents for these types of demographic information.

Analyzing results in this way provides Defense leaders information about the attitudes and concerns of all subgroups of personnel so that no groups are overlooked.

Sometimes sensitive questions are asked in order to improve personnel policies, programs, and practices.

Will my answers be kept private?

Your response will be kept private to the extent permitted by law.

If you answer any items in such a way that you indicate distress or being upset, you will not be contacted for follow-up purposes. However, if you indicate a direct threat to harm yourself or others within responses or communications about the survey, because of concern for your welfare, OPA may notify an office in your area for appropriate action.

All data will be reported in the aggregate and no individual data will be reported.

We encourage you to safeguard your Ticket Number to prevent unauthorized access to your survey. In addition, to ensure your privacy, be aware of the environment in which you take the survey (e.g., take the survey when no one else is home, take care to not leave the survey unattended).

Can I withdraw my answers once I have started the survey?

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