Veterans Business Outreach Center (VBOC) Customer Experience Survey

Veterans Business Outreach Center (VBOC) Customer Experience Survey

1. My interaction with the Veterans Business Outreach Center (VBOC) increased my trust in the SBA/VBOC.

• Yes

• No

2a) [If yes] What about this interaction made the difference? (Select all that apply)

• My need was addressed.

• It was easy to do what I needed to do.

• It took a reasonable amount of time to do what I needed to do.

• I understand what was being asked of me throughout the process.

• I was treated fairly.

• Employees I interacted with were helpful.

• Something else.

  • Please explain: ______________________

2b) [If no] What could have been better? (Select all that apply)

• My need was not addressed.

• It was difficult to complete what I needed to do.

• It took too long to do what I needed to do.

• I did not understand what was being asked of me throughout the process.

• I was not treated fairly.

• Employees I interacted with were not helpful.

• Something else.

  • Please explain: ______________________

3. How likely are you to recommend the VBOC to a friend?

• Very likely

• Likely

• Neither likely nor unlikely

• Unlikely

• Very unlikely

4. How likely are you to use the VBOC in the future?

• Very likely

• Likely

• Neither likely nor unlikely

• Unlikely

• Very unlikely

5. How easy or difficult was it to access/connect with the VBOC?

• Very easy

• Easy

• Neither easy nor difficult

• Difficult

• Very difficult

6. Anything else you want us to know about your experience?

• Open-ended