Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Section 508 Awareness Event Customer Satisfaction Survey	Form and Instruction	New	Repair queued
Usability Testing Recruitment Web Form	Form and Instruction	New	Repair queued
Annual Customer Satisfaction Survey to Single Family Housing Direct (SFHD) Borrowers	Form and Instruction	New	Repair queued
Agricultural Outlook Forum Customer Satisfaction Survey	Form	New	Repair queued
Agricultural Outlook Forum Customer Satisfaction Survey	Form	New	Repair queued
Agricultural Outlook Forum Customer Satisfaction Survey	Form	New	Repair queued
0503-0021 Ag Dept Offices Generic Clearance SuptStmt Part B 7-23-2024.docx	Supporting Statement B	Uploaded 2024-07-25	Repair queued
0503-0021 Ag Dept Offices Generic Clearance SuptStmt Part A 7-25-2024.docx	Supporting Statement A	Uploaded 2024-07-25	Repair queued
Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2021-03-23	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
282586	Section 508 Awareness Event Customer Satisfaction Survey	Form and Instruction	New	Section 508 Awareness Event Customer Satisfaction Survey
280408	Food for Peace Transition Survey and Telephone Interviews	Other-Assessment FFP_Interview_Guide - final	New
277337	Section 508 Awareness Event: Implementing Accessibility in the Information Technology (IT) Infrastructure	Other-Survey 508 Aug 2025	New
276752	Local Working Group Resource Concern Questionnaire	Other-Local Working Group Resource Concern Questionnaire	New
275035	Local Working Group Resource Concern Questionnaire.	Other-Local Working Group Resource Concern Questionnaire.	New
275034	Local Working Group Resource Concern Questionnaire.	Other-local working group resource concern questionaries propose	New
273645	RD Office of External Affairs - Usability Testing Recruitment Web Form	Form and Instruction	New	Usability Testing Recruitment Web Form
273643	RD Servicing Office (SO) – Annual Customer Satisfaction Survey to Single Family Housing Direct (SFHD) Borrowers	Form and Instruction	New	Annual Customer Satisfaction Survey to Single Family Housing Direct (SFHD) Borrowers
273563	Agricultural Outlook Forum Customer Satisfaction Survey	Form	New	Agricultural Outlook Forum Customer Satisfaction Survey
273562	Agricultural Outlook Forum Customer Satisfaction Survey	Form	New	Agricultural Outlook Forum Customer Satisfaction Survey
273561	Agricultural Outlook Forum Customer Satisfaction Survey	Form	New	Agricultural Outlook Forum Customer Satisfaction Survey
273538	USDA Forest Service Workforce Development Program and Partnership Opportunities	Other-Narrative Statement	New
273537	USDA Forest Service Workforce Development Program and Partnership Opportunities	Other-Narrative Statement	New
273478	Forest Service Workforce Development Outreach of Interest	Other-Narrative Statement for Workforce Development Outreach Opp	New
271110	Survey questions for Section 508 Awareness Event:	Other-Survey questions for Section 508 Awareness Event:	New

ICR Details

OMB Control No: 0503-0021	ICR Reference No: 202407-0503-003
Status: Active	Previous ICR Reference No: 202103-0503-003
Agency/Subagency: USDA/AgSEC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department
Type of Information Collection: Reinstatement without change of a previously approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 08/26/2024
Retrieve Notice of Action (NOA)	Date Received in OIRA: 07/25/2024
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	08/31/2027	36 Months From Approved
Responses	30,000	0	0
Time Burden (Hours)	16,750	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 41925	05/14/2024
30-day Notice:	Federal Register Citation:	Citation Date:
	89 FR 59890	07/24/2024
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 15

table that charts list of burden

IC Title	Form No.	Form Name
Agricultural Outlook Forum Customer Satisfaction Survey	N/A	Agricultural Outlook Forum Customer Satisfaction Survey
Agricultural Outlook Forum Customer Satisfaction Survey	N/A	Agricultural Outlook Forum Customer Satisfaction Survey
Agricultural Outlook Forum Customer Satisfaction Survey	N/A	Agricultural Outlook Forum Customer Satisfaction Survey
Food for Peace Transition Survey and Telephone Interviews
Forest Service Workforce Development Outreach of Interest
Local Working Group Resource Concern Questionnaire
Local Working Group Resource Concern Questionnaire.
Local Working Group Resource Concern Questionnaire.
RD Office of External Affairs - Usability Testing Recruitment Web Form	N/A	Usability Testing Recruitment Web Form
RD Servicing Office (SO) – Annual Customer Satisfaction Survey to Single Family Housing Direct (SFHD) Borrowers	N/A	Annual Customer Satisfaction Survey to Single Family Housing Direct (SFHD) Borrowers
Section 508 Awareness Event Customer Satisfaction Survey	N/A	Section 508 Awareness Event Customer Satisfaction Survey
Section 508 Awareness Event: Implementing Accessibility in the Information Technology (IT) Infrastructure
Survey questions for Section 508 Awareness Event:
USDA Forest Service Workforce Development Program and Partnership Opportunities
USDA Forest Service Workforce Development Program and Partnership Opportunities

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	30,000	0	0	0	0	30,000
Annual Time Burden (Hours)	16,750	0	0	0	0	16,750
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/25/2024

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