Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
RUS ReConnect Round 5 Application Workshop – Participant Feedback Survey	Form and Instruction	New	Repair queued
RUS Telecommunications Program – Presentation Feedback Survey	Form and Instruction	New	Repair queued
RD Servicing Office (SO) – 2024 Customer Satisfaction Survey to Single Family Housing Direct (SFHD) Borrowers	Form and Instruction	New	Repair queued
Rural Workforce Innovation Network (RWIN) Membership Engagement & Planning Survey	Form and Instruction	New	Repair queued
Rural Workforce Innovation Network (RWIN) Membership Engagement & Planning Survey	Form and Instruction	New	Repair queued
RD Office of External Affairs – Success Stories Questionnaire, Infrastructure and Community Programs User Survey	Form and Instruction	New	Repair queued
SFH Gtd Contact Center Survey PHONE	Form and Instruction	New	Repair queued
USDA Single-Family Housing Guaranteed Loan Program (SFHGLP) Scenario Desk Customer Experience Survey (Rural Housing Service, Single Family Housing Guaranteed Programs) Survey	Form and Instruction	New	Repair queued
CALL USDA Customer Experience Survey	Form and Instruction	New	Repair queued
RURAL.gov TouchPoints Survey	Form and Instruction	New	Repair queued
RURAL.gov Touchpoints Survey	Form and Instruction	New	Repair queued
Farm Stress Survey	Form and Instruction	New	Repair queued
USDA Rural Development’s Innovation Matters-Reader Feedback Survey	Form and Instruction	New	Repair queued
Ask a Question for Food Supply Chain Loan Program	Form and Instruction	New	Repair queued
Ask a Question Form for the ARPA Refinance Loan Questionnaire	Form and Instruction	New	Repair queued
Ask a Question Form for the ARPA Refinance Loan Questionnaire	Form and Instruction	New	Repair queued
RWIN Membership FY 2022 Planning Feedback Survey	Form and Instruction	New	Repair queued
Ag Dept Offices Generic Clearance SuptStmt Part A.docx	Supporting Statement A	Uploaded 2021-03-23	Repair queued
Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2021-03-23	Repair queued
Ag Dept Offices Generic Clearance SuptStmt Part B.docx	Supporting Statement B	Uploaded 2021-03-23	Repair queued

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
265763	RUS ReConnect Round 5 Application Workshop – Participant Feedback Survey	Form and Instruction	New	RUS ReConnect Round 5 Application Workshop – Participant Feedback Survey
265641	RUS Telecommunications Program – Presentation Feedback Survey	Form and Instruction	New	RUS Telecommunications Program – Presentation Feedback Survey
264028	Feedback Survey for FY 2023 Food for Progress NOFOs	Other-Survey	New
263974	RD Servicing Office (SO) – 2024 Customer Satisfaction Survey to Single Family Housing Direct (SFHD) Borrowers	Form and Instruction	New	RD Servicing Office (SO) – 2024 Customer Satisfaction Survey to Single Family Housing Direct (SFHD) Borrowers
262844	Customer satisfaction survey for soliciting feedback on the Section 508 Awareness Event	Other-Survey	New
261974	Rural Workforce Innovation Network (RWIN) Membership Engagement & Planning Survey	Form and Instruction	New	Rural Workforce Innovation Network (RWIN) Membership Engagement & Planning Survey
261463	Rural Workforce Innovation Network (RWIN) Membership Engagement & Planning Survey	Form and Instruction	New	Rural Workforce Innovation Network (RWIN) Membership Engagement & Planning Survey
261348	RD Office of External Affairs – Success Stories Questionnaire, Infrastructure and Community Programs User Survey	Form and Instruction	New	RD Office of External Affairs – Success Stories Questionnaire, Infrastructure and Community Programs User Survey
259914	Post-Fellowship Follow-up Survey for CFP Alumni	Other-Interview Guide	New
259910	USDA Customer Experience Survey (Rural Housing Service, Single Family Housing Guaranteed Programs)	Form and Instruction	New	SFH Gtd Contact Center Survey PHONE
259908	USDA Single-Family Housing Guaranteed Loan Program (SFHGLP) Scenario Desk Customer Experience Survey (Rural Housing Service, Single Family Housing Guaranteed Programs)	Form and Instruction	New	USDA Single-Family Housing Guaranteed Loan Program (SFHGLP) Scenario Desk Customer Experience Survey (Rural Housing Service, Single Family Housing Guaranteed Programs) Survey
259283	AskUSDA Customer Satisfaction Surveys	Other-Survey	New
257278	2023 Agricultural Outlook Forum Customer Satisfaction Survey	Other-survey	New
257274	2023 Agricultural Outlook Forum Customer Satisfaction Survey	Other-Survey	New
257272	2023 Agricultural Outlook Forum Customer Satisfaction Survey	Other-Survey	New
257227	Animal Welfare Information Center (AWIC): Customer Follow Up Survey for Workshop Participants	Other-Survey	New
257075	FAS Export Sales Data Consumption Survey	Other-Survey	New
257074	FAS Export Sales Data Consumption Survey	Other-Survey	New
256664	Animal Welfare Information Center (AWIC): Customer Surveys for Workshop Participants	Other-Survey	New
256663	Animal Welfare Information Center (AWIC): Customer Surveys for Workshop Participants	Other-Survey	New
256662	Animal Welfare Information Center (AWIC): Customer Surveys for Workshop Participants	Other-Survey	New
256501	CALL USDA Customer Experience Survey (Rural Housing Service, Single Family Housing Guaranteed Programs)	Form and Instruction	New	CALL USDA Customer Experience Survey
256426	Survey to gather feedback on the Rural Workforce Innovation Network (RWIN) Federal Grants Workshops	Other-Survey	New
256424	Survey to gather feedback on the Rural Workforce Innovation Network (RWIN) Federal Grants Workshops	Other-Survey	New
255578	RURAL.gov Website Survey	Form and Instruction	New	RURAL.gov TouchPoints Survey
255271	RD Office of External Affairs – Business Programs User Survey	Form and Instruction	New	RURAL.gov Touchpoints Survey
253115	USDA Sustainable Livelihoods and Behavioral Health: Strategies and Partnerships to address Farm Stress and Suicide Survey	Form and Instruction	New	Farm Stress Survey
252851	USDA Small Business 201 Workshop	Other-Survey	New
251812	Registration for Foreign Service Recruitment	Other-Scrfeenshot	New
251594	Animal Welfare Information Center (AWIC): Customer Surveys for Workshop Participants	Other-Survey	New
251593	Animal Welfare Information Center (AWIC): Customer Surveys for Workshop Participants	Other-Survey	New
251590	Animal Welfare Information Center (AEIC) Customer Surveys for Workshop Participants	Other-Survey	New
251197	Data Matching Best Practices Assessment	Other-Questionnaire	New
250997	USDA Small Business 101 Workshop Survey	Other-Survey	New
250845	USDA Rural Development's Innovation Matters-Reader Feedback Survey	Form and Instruction	New	USDA Rural Development’s Innovation Matters-Reader Feedback Survey
250676	Ask a Question for Food Supply Chain Loan Program	Form and Instruction	New	Ask a Question for Food Supply Chain Loan Program
250560	Food for Progress (FFPr) Notice of Funding Opportunity Survey	Other-Survey	New
250544	Ask a Question Form for the ARPA Refinance Loan Questionnaire	Form and Instruction	New	Ask a Question Form for the ARPA Refinance Loan Questionnaire
250543	Ask a Question Form for the ARPA Refinance Loan Questionnaire	Form and Instruction	New	Ask a Question Form for the ARPA Refinance Loan Questionnaire
249667	Customer Satisfaction Survey for Soliciting Feedback on the Section 508 Awareness Event	Other-Survey	New
248273	USDA Rural Development's Rural Workforce Innovation Network (RWIN) Membership Engagement & FY 2022 Planning Survey	Form and Instruction	New	RWIN Membership FY 2022 Planning Feedback Survey
246384	Farm Loan Customer Journey	Other-Interview Guide	New
246382	Farm Loan Discovery Tool & Farm Loan Applicant Quick Guide	Other-Survey	New
246119	RD Customer Service Questionnaire	Other-Survey	New
246118	RD Business Center Customer Service Surveys	Other-Survey	New
246117	RD Section 538 Guaranteed Rural Rental Housing Program Customer Satisfaction Survey"	Other-Survey	New
246116	Rural Development Broadband Program Risk Assessme	Other-Survey	New
246060	Rural Workforce Innovation Network (RWIN) Workshop Feedback Survey	Other-Survey	New
246059	Energy Conservation Application and Opportunities Survey	Other-Survey	New

ICR Details

OMB Control No: 0503-0021	ICR Reference No: 202103-0503-003
Status: Historical Active	Previous ICR Reference No: 201802-0503-002
Agency/Subagency: USDA/AgSEC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 05/26/2021
Retrieve Notice of Action (NOA)	Date Received in OIRA: 03/23/2021
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	05/31/2024	36 Months From Approved	05/31/2021
Responses	30,000	0	30,000
Time Burden (Hours)	16,750	0	16,750
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 85579	12/29/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 15453	03/23/2021
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 49

table that charts list of burden

IC Title	Form No.	Form Name
RD Customer Service Questionnaire
2023 Agricultural Outlook Forum Customer Satisfaction Survey
2023 Agricultural Outlook Forum Customer Satisfaction Survey
2023 Agricultural Outlook Forum Customer Satisfaction Survey
Animal Welfare Information Center (AEIC) Customer Surveys for Workshop Participants
Animal Welfare Information Center (AWIC): Customer Follow Up Survey for Workshop Participants
Animal Welfare Information Center (AWIC): Customer Surveys for Workshop Participants
Animal Welfare Information Center (AWIC): Customer Surveys for Workshop Participants
Animal Welfare Information Center (AWIC): Customer Surveys for Workshop Participants
Animal Welfare Information Center (AWIC): Customer Surveys for Workshop Participants
Animal Welfare Information Center (AWIC): Customer Surveys for Workshop Participants
Ask a Question Form for the ARPA Refinance Loan Questionnaire	N/A	Ask a Question Form for the ARPA Refinance Loan Questionnaire
Ask a Question Form for the ARPA Refinance Loan Questionnaire	N/A	Ask a Question Form for the ARPA Refinance Loan Questionnaire
Ask a Question for Food Supply Chain Loan Program	N/A	Ask a Question for Food Supply Chain Loan Program
AskUSDA Customer Satisfaction Surveys
CALL USDA Customer Experience Survey (Rural Housing Service, Single Family Housing Guaranteed Programs)	N/A	CALL USDA Customer Experience Survey
Customer Satisfaction Survey for Soliciting Feedback on the Section 508 Awareness Event
Customer satisfaction survey for soliciting feedback on the Section 508 Awareness Event
Data Matching Best Practices Assessment
Energy Conservation Application and Opportunities Survey
FAS Export Sales Data Consumption Survey
FAS Export Sales Data Consumption Survey
Farm Loan Customer Journey
Farm Loan Discovery Tool & Farm Loan Applicant Quick Guide
Feedback Survey for FY 2023 Food for Progress NOFOs
Food for Progress (FFPr) Notice of Funding Opportunity Survey
Post-Fellowship Follow-up Survey for CFP Alumni
RD Business Center Customer Service Surveys
RD Office of External Affairs – Business Programs User Survey	N/A	RURAL.gov Touchpoints Survey
RD Office of External Affairs – Success Stories Questionnaire, Infrastructure and Community Programs User Survey	N/A	RD Office of External Affairs – Success Stories Questionnaire, Infrastructure and Community Programs User Survey
RD Section 538 Guaranteed Rural Rental Housing Program Customer Satisfaction Survey"
RD Servicing Office (SO) – 2024 Customer Satisfaction Survey to Single Family Housing Direct (SFHD) Borrowers	N/A	RD Servicing Office (SO) – 2024 Customer Satisfaction Survey to Single Family Housing Direct (SFHD) Borrowers
RURAL.gov Website Survey	N/A	RURAL.gov TouchPoints Survey
RUS ReConnect Round 5 Application Workshop – Participant Feedback Survey	N/A	RUS ReConnect Round 5 Application Workshop – Participant Feedback Survey
RUS Telecommunications Program – Presentation Feedback Survey	N/A	RUS Telecommunications Program – Presentation Feedback Survey
Registration for Foreign Service Recruitment
Rural Development Broadband Program Risk Assessme
Rural Workforce Innovation Network (RWIN) Membership Engagement & Planning Survey	N/A	Rural Workforce Innovation Network (RWIN) Membership Engagement & Planning Survey
Rural Workforce Innovation Network (RWIN) Membership Engagement & Planning Survey	N/A	Rural Workforce Innovation Network (RWIN) Membership Engagement & Planning Survey
Rural Workforce Innovation Network (RWIN) Workshop Feedback Survey
Survey to gather feedback on the Rural Workforce Innovation Network (RWIN) Federal Grants Workshops
Survey to gather feedback on the Rural Workforce Innovation Network (RWIN) Federal Grants Workshops
USDA Customer Experience Survey (Rural Housing Service, Single Family Housing Guaranteed Programs)	N/A	SFH Gtd Contact Center Survey PHONE
USDA Rural Development's Innovation Matters-Reader Feedback Survey	N/A	USDA Rural Development’s Innovation Matters-Reader Feedback Survey
USDA Rural Development's Rural Workforce Innovation Network (RWIN) Membership Engagement & FY 2022 Planning Survey	N/A	RWIN Membership FY 2022 Planning Feedback Survey
USDA Single-Family Housing Guaranteed Loan Program (SFHGLP) Scenario Desk Customer Experience Survey (Rural Housing Service, Single Family Housing Guaranteed Programs)	N/A	USDA Single-Family Housing Guaranteed Loan Program (SFHGLP) Scenario Desk Customer Experience Survey (Rural Housing Service, Single Family Housing Guaranteed Programs) Survey
USDA Small Business 101 Workshop Survey
USDA Small Business 201 Workshop
USDA Sustainable Livelihoods and Behavioral Health: Strategies and Partnerships to address Farm Stress and Suicide Survey	N/A	Farm Stress Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	30,000	30,000	0	0	0	0
Annual Time Burden (Hours)	16,750	16,750	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/23/2021

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