Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department

Forms and Documents

Document Name	Status
Ag Dept Offices Generic Clearance SuptStmt Part A.docx Supporting Statement A	2018-02-26
Generic Clearance Submission Template.doc Supplementary Document	2018-02-26
Ag Dept Offices Generic Clearance SuptStmt Part B.docx Supporting Statement B	2018-02-26

IC Document Collections

IC ID	Document Title	Status
243047	Pollinator State of the Science Workshop Participant Evaluation Form. Other-Evaluation	New
243046	Pollinator State of the Science Workshop Participant Evaluation Form. Other-Evaluation	New
243045	Pollinator State of the Science Workshop Participant Evaluation Form. Other-Evaluation	New
237169	Farm Loan Customer Satisfaction Survey Other-Survey	New
236854	Customer Service Questionnaire Other-Survey	New
232666	Tell Sonny Survey Other-Survey	New
231291	USDA Farm Loans Customer Journey Mapping Field Research Other-Interview Guide	New
231056	RD Business Center Customer Service Surveys Other-Survey	New
231020	RD Section 538 Guaranteed Rural Rental Housing Program Customer Satisfaction Survey" Other-Survey	New
230898	Rural Development Broadband Program Risk Assessment Other-Survey	New

ICR Details

OMB Control No: 0503-0021	ICR Reference No: 201802-0503-002
Status: Active	Previous ICR Reference No: 201611-0503-002
Agency/Subagency: USDA/AgSEC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/27/2018
	Date Received in OIRA: 02/26/2018
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	03/31/2021	36 Months From Approved	03/31/2018
Responses	30,000	0	32,000
Time Burden (Hours)	16,750	0	24,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 57423	12/05/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	83 FR 7137	02/20/2018
Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 10

IC Title	Form No.	Form Name
Tell Sonny Survey
Pollinator State of the Science Workshop Participant Evaluation Form.
USDA Farm Loans Customer Journey Mapping Field Research
Pollinator State of the Science Workshop Participant Evaluation Form.
RD Section 538 Guaranteed Rural Rental Housing Program Customer Satisfaction Survey"
Farm Loan Customer Satisfaction Survey
Customer Service Questionnaire
Rural Development Broadband Program Risk Assessment
Pollinator State of the Science Workshop Participant Evaluation Form.
RD Business Center Customer Service Surveys

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	30,000	32,000	0	0	-2,000	0
Annual Time Burden (Hours)	16,750	24,000	0	0	-7,250	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is a decrease in the number of respondents, responses and burden hours due to less activities being done in the last three years.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 02/26/2018

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