Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Farmers Feedback Facebook/Twitter Post	Form	New	Available
Farmers Feedback Survey NASS Website Homepage	Form	New	Available
2012 Census of Agriculture Data Release Communications Survey	Form	Unchanged	Repair queued
Section 521 - Rental Assistance Management Company Questionnaire	Form	Unchanged	Available
Loan Servicing Satisfaction Survey - Spanish	Form	Unchanged	Available
Loan Servicing Satisfaction Survey - English	Form	Unchanged	Available
Executive Order 12862 - Customer Servic Standards - 09-11-1993.pdf	Supplementary Document	Uploaded 2017-09-14	Available
Justification memo 0503-0021.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2016-11-02	Available
Ag Dept Offices Generic Clearance SuptStmt Part A 0503-0021.docx	Supporting Statement A	Uploaded 2014-11-06	Available
Generic Clearance Submission Template.doc	Supplementary Document	Uploaded 2014-11-06	Available
Ag Dept Offices Generic Clearance SuptStmt Part B 0503-0021.docx	Supporting Statement B	Uploaded 2014-11-06	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
226254	NASS Farmers Feedback via Website and Social Media (Facebook & Twitterr)	Form	New	Farmers Feedback Facebook/Twitter Post
226249	Farmers Feedback via Customer Feedback Survey - NASS Website Homepage	Form	New	Farmers Feedback Survey NASS Website Homepage
224479	Increased Access to Investment Opportunities for Rural Water and Waste Projects	Other-Survey	New
224477	Increased Access to Rural Community Investment Opportunities for Investors in Rural Water and Waste Water Projects	Other-Surevey	New
223433	Survey of Current and Former Members of the Agricultural Trade Advisory Comittees	Other-Invitation	Unchanged
223055	USDA Rural Development Stakeholder Survey	Other-Survey	Unchanged
223022	RD Operations & Management Customer Satisfaction Survey	Other-Customer Survey	Unchanged
220874	Customer Opinion /Satisfaction Survey Regarding the WIC Integrity Profile (TIP Apllication)	Other-Survey	Unchanged
220046	Customer Opinion/Satisfaction Survey Regarding New SuperTracker Fewature: Challenges	Other-Survey	Unchanged
219389	Obtaining Feedback from LEAs that Participated in the USDA's Verification Improvement Project	Other-Survey	Unchanged
219163	Focus Groups for 2017 Census of Agriculture Promotion Material	Other-Testing Questions	Unchanged
219162	2012 Census of Agriculture Data Release Communications Survey	Form	Unchanged	2012 Census of Agriculture Data Release Communications Survey
217457	Acreage Crop Reporting Streamlining Initiative Pilot	Other-Survey	Unchanged
216138	Acquisiton 360 - Customer Satisfactory Survey	Other-Survey	Unchanged
215522	Multi-Family Housing Management Co. 2015 Survey for Management Controls Review	Form	Unchanged	Section 521 - Rental Assistance Management Company Questionnaire
215008	USDA /FAS GAIN User Survey	Other-Survey	Unchanged
213372	RD Single Family Housing (SFH) Customer Satisfaction Survey	Form	Unchanged	Loan Servicing Satisfaction Survey - Spanish
213372	RD Single Family Housing (SFH) Customer Satisfaction Survey	Form	Unchanged	Loan Servicing Satisfaction Survey - English
213372	RD Single Family Housing (SFH) Customer Satisfaction Survey	Other-Cover Letter - English	Unchanged
213337	Bridges to Opportunity Services Satisfaction Survey	Other-Survey	Unchanged

ICR Details

OMB Control No: 0503-0021	ICR Reference No: 201611-0503-002
Status: Historical Active	Previous ICR Reference No: 201410-0503-001
Agency/Subagency: USDA/AgSEC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/04/2016
Retrieve Notice of Action (NOA)	Date Received in OIRA: 11/02/2016
Terms of Clearance:

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2018	02/28/2018	02/28/2018
Responses	32,000	0	20,000
Time Burden (Hours)	24,000	0	20,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 38850	07/09/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 65922	11/06/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 18

table that charts list of burden

IC Title	Form No.	Form Name
2012 Census of Agriculture Data Release Communications Survey	None	2012 Census of Agriculture Data Release Communications Survey
Acquisiton 360 - Customer Satisfactory Survey
Acreage Crop Reporting Streamlining Initiative Pilot
Bridges to Opportunity Services Satisfaction Survey
Customer Opinion /Satisfaction Survey Regarding the WIC Integrity Profile (TIP Apllication)
Customer Opinion/Satisfaction Survey Regarding New SuperTracker Fewature: Challenges
Farmers Feedback via Customer Feedback Survey - NASS Website Homepage	None	Farmers Feedback Survey NASS Website Homepage
Focus Groups for 2017 Census of Agriculture Promotion Material
Increased Access to Investment Opportunities for Rural Water and Waste Projects
Increased Access to Rural Community Investment Opportunities for Investors in Rural Water and Waste Water Projects
Multi-Family Housing Management Co. 2015 Survey for Management Controls Review	None	Section 521 - Rental Assistance Management Company Questionnaire
NASS Farmers Feedback via Website and Social Media (Facebook & Twitterr)	None	Farmers Feedback Facebook/Twitter Post
Obtaining Feedback from LEAs that Participated in the USDA's Verification Improvement Project
RD Operations & Management Customer Satisfaction Survey
RD Single Family Housing (SFH) Customer Satisfaction Survey	None, None	Loan Servicing Satisfaction Survey - English ,   Loan Servicing Satisfaction Survey - Spanish
Survey of Current and Former Members of the Agricultural Trade Advisory Comittees
USDA /FAS GAIN User Survey
USDA Rural Development Stakeholder Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	32,000	20,000	0	12,000	0	0
Annual Time Burden (Hours)	24,000	20,000	0	4,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Requesting an increase of 12,000 for the number of respondents and responses and 4,000 for the burden hours.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/02/2016

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