Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department

Forms and Documents

Document Name	Status
NASS Farmers Feedback via Website and Social Media (Facebook & Twitterr) Form	New
Farmers Feedback via Customer Feedback Survey - NASS Website Homepage Form	New
2012 Census of Agriculture Data Release Communications Survey Form	Unchanged
Multi-Family Housing Management Co. 2015 Survey for Management Controls Review Form	Unchanged
RD Single Family Housing (SFH) Customer Satisfaction Survey Form	Unchanged
Executive Order 12862 - Customer Servic Standards - 09-11-1993.pdf Supplementary Document	2017-09-14
Justification memo 0503-0021.docx Justification for No Material/Nonsubstantive Change	2016-11-02
Ag Dept Offices Generic Clearance SuptStmt Part A 0503-0021.docx Supporting Statement A	2014-11-06
Generic Clearance Submission Template.doc Supplementary Document	2014-11-06
Ag Dept Offices Generic Clearance SuptStmt Part B 0503-0021.docx Supporting Statement B	2014-11-06

IC Document Collections

IC ID	Document Title	Status
226254	NASS Farmers Feedback via Website and Social Media (Facebook & Twitterr) Form	New
226249	Farmers Feedback via Customer Feedback Survey - NASS Website Homepage Form	New
224479	Increased Access to Investment Opportunities for Rural Water and Waste Projects Other-Survey	New
224477	Increased Access to Rural Community Investment Opportunities for Investors in Rural Water and Waste Water Projects Other-Surevey	New
223433	Survey of Current and Former Members of the Agricultural Trade Advisory Comittees Other-Invitation	Unchanged
223055	USDA Rural Development Stakeholder Survey Other-Survey	Unchanged
223022	RD Operations & Management Customer Satisfaction Survey Other-Customer Survey	Unchanged
220874	Customer Opinion /Satisfaction Survey Regarding the WIC Integrity Profile (TIP Apllication) Other-Survey	Unchanged
220046	Customer Opinion/Satisfaction Survey Regarding New SuperTracker Fewature: Challenges Other-Survey	Unchanged
219389	Obtaining Feedback from LEAs that Participated in the USDA's Verification Improvement Project Other-Survey	Unchanged
219163	Focus Groups for 2017 Census of Agriculture Promotion Material Other-Testing Questions	Unchanged
219162	2012 Census of Agriculture Data Release Communications Survey Form	Unchanged
217457	Acreage Crop Reporting Streamlining Initiative Pilot Other-Survey	Unchanged
216138	Acquisiton 360 - Customer Satisfactory Survey Other-Survey	Unchanged
215522	Multi-Family Housing Management Co. 2015 Survey for Management Controls Review Form	Unchanged
215008	USDA /FAS GAIN User Survey Other-Survey	Unchanged
213372	RD Single Family Housing (SFH) Customer Satisfaction Survey Form	Unchanged
213337	Bridges to Opportunity Services Satisfaction Survey Other-Survey	Unchanged

ICR Details

OMB Control No: 0503-0021	ICR Reference No: 201611-0503-002
Status: Historical Active	Previous ICR Reference No: 201410-0503-001
Agency/Subagency: USDA/AgSEC	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery - Department
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/04/2016
	Date Received in OIRA: 11/02/2016
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	02/28/2018	02/28/2018	02/28/2018
Responses	32,000	0	20,000
Time Burden (Hours)	24,000	0	20,000
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the agency's programs. This feedback will provide insights into customer or stakeholder perceptions, experiences and expectations, provide an early warning of issues with service, or focus attention on areas where communication, training or changes in operations might improve delivery of products or services. These collections will allow for ongoing, collaborative and actionable communications between the Agency and its customers and stakeholders it will also allow feedback to contribute directly to the improvement of program management.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 38850	07/09/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 65922	11/06/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 18

IC Title	Form No.	Form Name
Acquisiton 360 - Customer Satisfactory Survey
Acreage Crop Reporting Streamlining Initiative Pilot
Customer Opinion/Satisfaction Survey Regarding New SuperTracker Fewature: Challenges
Multi-Family Housing Management Co. 2015 Survey for Management Controls Review	None	Section 521 - Rental Assistance Management Company Questionnaire
Focus Groups for 2017 Census of Agriculture Promotion Material
USDA /FAS GAIN User Survey
RD Single Family Housing (SFH) Customer Satisfaction Survey	None, None	Loan Servicing Satisfaction Survey - English ,   Loan Servicing Satisfaction Survey - Spanish
2012 Census of Agriculture Data Release Communications Survey	None	2012 Census of Agriculture Data Release Communications Survey
USDA Rural Development Stakeholder Survey
NASS Farmers Feedback via Website and Social Media (Facebook & Twitterr)	None	Farmers Feedback Facebook/Twitter Post
Customer Opinion /Satisfaction Survey Regarding the WIC Integrity Profile (TIP Apllication)
Increased Access to Rural Community Investment Opportunities for Investors in Rural Water and Waste Water Projects
Increased Access to Investment Opportunities for Rural Water and Waste Projects
Farmers Feedback via Customer Feedback Survey - NASS Website Homepage	None	Farmers Feedback Survey NASS Website Homepage
Bridges to Opportunity Services Satisfaction Survey
Obtaining Feedback from LEAs that Participated in the USDA's Verification Improvement Project
RD Operations & Management Customer Satisfaction Survey
Survey of Current and Former Members of the Agricultural Trade Advisory Comittees

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	32,000	20,000	0	12,000	0	0
Annual Time Burden (Hours)	24,000	20,000	0	4,000	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: Requesting an increase of 12,000 for the number of respondents and responses and 4,000 for the burden hours.

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Annual Cost to Federal Government:

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 11/02/2016

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