Published 30 Day Notice

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Federal Register / Vol. 89, No. 141 / Tuesday, July 23, 2024 / Notices

DEPARTMENT OF THE INTERIOR
Office of the Secretary
[245D0102DM, DS600000,
DLSN00000.000000, DX6CS25; OMB Control
Number 1040–0001]

Agency Information Collection
Activities; DOI Programmatic
Clearance for Customer Satisfaction
Surveys
Office of the Secretary, Interior.
Notice of information collection;
request for comment.

AGENCY:
ACTION:

In accordance with the
Paperwork Reduction Act of 1995, the
Office of the Secretary are proposing to
renew an information collection,
without change.
DATES: Interested persons are invited to
submit comments on or before August
22, 2024.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under Review—Open for
Public Comments’’ or by using the
search function. Please provide a copy
of your comments to the Departmental
Information Collection Clearance Officer
(ICCO), 1849 C Street NW Washington,
DC 20240; or by email to PRA@
ios.doi.gov. Please reference OMB
Control Number 1040–0001 in the
subject line of your comments.
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this ICR, contact Jeffrey Parrillo,
Departmental ICCO, 1849 C Street NW
Washington, DC 20240; email to PRA@
ios.doi.gov., or by telephone at 202–
208–7072. Individuals in the United
States who are deaf, deafblind, hard of
hearing, or have a speech disability may
dial 711 (TTY, TDD, or TeleBraille) to
access telecommunications relay
services. Individuals outside the United
States should use the relay services
offered within their country to make
international calls to the point-ofcontact in the United States. You may
also view the ICR at http://
www.reginfo.gov/public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995 (PRA, 44 U.S.C.
3501 et seq.) and 5 CFR 1320.8(d)(1), we
provide the general public and other
Federal agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the

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SUMMARY:

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impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
A Federal Register notice with a 60day public comment period soliciting
comments on this collection of
information was published on April 4,
2024 (89 FR 23607). No comments were
received.
As part of our continuing effort to
reduce paperwork and respondent
burdens, we are again soliciting
comments from the public and other
Federal agencies on the proposed ICR
that is described below. We are
especially interested in public comment
addressing the following:
(1) Whether or not the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether or not the
information will have practical utility;
(2) The accuracy of our estimate of the
burden for this collection of
information, including the validity of
the methodology and assumptions used;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) How might the agency minimize
the burden of the collection of
information on those who are to
respond, including through the use of
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of response.
Comments that you submit in
response to this notice are a matter of
public record. Before including your
address, phone number, email address,
or other personal identifying
information in your comment, you
should be aware that your entire
comment—including your personal
identifying information—may be made
publicly available at any time. While
you can ask us in your comment to
withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: The Government
Performance and Results Act of 1993
(GPRA) (Pub. L. 103–62) requires
agencies to ‘‘improve Federal program
effectiveness and public accountability
by promoting a new focus on results,
service quality, and customer
satisfaction.’’ To fulfill this
responsibility, Department of the
Interior (DOI, Interior) bureaus and
offices must collect data from their
respective user groups to better
understand the needs and desires of the

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public and to respond accordingly.
Executive Order 12862 ‘‘Setting
Customer Service Standards’’ also
requires all executive departments to
‘‘survey customers to determine . . .
their level of satisfaction with existing
services.’’ We use customer satisfaction
surveys to help us fulfill our
responsibilities to provide excellence in
government by proactively consulting
with those we serve. This programmatic
clearance provides an expedited
approval process for DOI bureaus and
offices to conduct customer research
through external surveys such as
questionnaires and comment cards.
The proposed renewal covers all of
the organizational units and bureaus in
DOI. Information obtained from
customers by bureaus and offices will be
provided voluntarily. No one survey
will cover all the topic areas; rather,
these topic areas serve as a guide within
which the bureaus and offices will
develop questions. Questions may be
asked in languages other than English
(e.g., Spanish) where appropriate. Topic
areas include:
(1) Delivery, quality, and value of
products, information, and services.
Respondents may be asked for feedback
regarding the following attributes of the
information, service, and products
provided:
(a) Timeliness.
(b) Consistency.
(c) Accuracy.
(d) Ease of Use and Usefulness.
(e) Ease of Information Access.
(f) Helpfulness.
(g) Quality.
(h) Value for fee paid for information/
product/service.
(2) Management practices. This area
covers questions relating to how well
customers are aware of or satisfied with
DOI management practices and
processes, what improvements they
might make to specific processes, and
whether or not they feel specific issues
were addressed and reconciled in a
timely, courteous, and responsive
manner.
(3) Mission management. We will ask
customers to provide information of
their existing knowledge, agreement, or
satisfaction related to DOI’s ability to
protect, conserve, provide access to,
provide scientific data about, and
preserve natural, cultural, and
recreational resources that we manage,
and how well we are carrying out our
trust responsibilities to American
Indians.
(4) Rules, regulations, policies. This
area focuses on obtaining feedback from
customers regarding fairness, adequacy,
and consistency in enforcing rules,
regulations, and policies for which DOI

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ddrumheller on DSK120RN23PROD with NOTICES1

Federal Register / Vol. 89, No. 141 / Tuesday, July 23, 2024 / Notices
is responsible. It will also help us
understand public awareness of rules
and regulations and whether or not they
are explained in a clear and
understandable manner.
(5) Interactions with DOI Personnel
and Contractors. Questions will range
from timeliness and quality of
interactions to skill level of staff
providing the assistance, as well as their
courtesy and responsiveness during the
interaction.
(6) General demographics. Some
general demographics may be gathered
to augment satisfaction questions so that
we can better understand the customer
and improve how we serve that
customer. We may ask customers how
many times they have used a service,
visitation logistics including timing,
distance traveled, and costs, as well as
general characteristics (e.g., race, age,
residency, etc.) about themselves and
their group.
(7) Experience and perceptions. This
topic focuses on gathering specific
details about the DOI experiences
including logistics and planning,
motivation for participating, and
activities, as well as perceptions about
the values, interactions, and activities.
Similar to demographics, this
information may augment satisfaction
questions so that we can better
understand the customer and improve
how we serve that customer.
All requests to collect information
under the auspices of this proposed
renewal will be carefully evaluated to
ensure consistency with the intent,
requirements, and boundaries of this
programmatic clearance. Interior’s
Office of Policy Analysis will conduct
an administrative and technical review
of each specific request in order to
ensure statistical validity and
soundness. All information collections
are required to be designed and
deployed based upon acceptable
statistical practices and sampling
methodologies, and procedures that
account for and minimize non-response
bias, in order to obtain consistent, valid
data and statistics that are
representative of the target populations.
Title of Collection: DOI Programmatic
Clearance for Customer Satisfaction
Surveys.
OMB Control Number: 1040–0001.
Form Number: DI–4010.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public: DOI
customers, stakeholders, and partners.
We define customers as anyone who
uses, or could potentially use, DOI
resources, products, or services. This
includes past, current, and potential
customers (e.g., the American public,

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representatives of the private sector,
academia, and other government
agencies). We define stakeholders to
mean groups or individuals who have
an expressed interest in and who seek
to influence the present and future state
of DOI’s resources, products, and
services. We define partners as those
groups, individuals, and agencies who
are formally engaged in helping DOI
accomplish its mission.
Total Estimated Number of Annual
Respondents: 65,000.
Total Estimated Number of Annual
Responses: 65,000.
Average Completion Time per
Response: 10 minutes.
Total Estimated Number of Annual
Burden Hours: 10,833 hours.
Respondent’s Obligation: Voluntary.
Frequency of Collection: On occasion.
Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Jeffrey Parrillo,
Departmental Information Collection
Clearance Officer.
[FR Doc. 2024–16124 Filed 7–22–24; 8:45 am]
BILLING CODE 4334–63–P

DEPARTMENT OF THE INTERIOR
Office of the Secretary
[245D0102DM, DS600000,
DLSN00000.000000, DX6CS25; OMB Control
Number 1090–0011]

Agency Information Collection
Activities; Submission to the Office of
Management and Budget; DOI Generic
Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
Office of the Secretary, Interior.
Notice of information collection;
request for comment.

AGENCY:
ACTION:

In accordance with the
Paperwork Reduction Act of 1995, we,
the Office of the Secretary are proposing
to renew an information collection, with
revisions.
DATES: Interested persons are invited to
submit comments on or before August
22, 2024.
ADDRESSES: Written comments and
recommendations for the proposed
information collection should be sent
within 30 days of publication of this
SUMMARY:

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59767

notice to www.reginfo.gov/public/do/
PRAMain. Find this particular
information collection by selecting
‘‘Currently under Review—Open for
Public Comments’’ or by using the
search function. Please provide a copy
of your comments to the Departmental
Information Collection Clearance Officer
(ICCO), 1849 C Street NW Washington,
DC 20240; or by email to PRA@
ios.doi.gov. Please reference Office of
Management and Budget (OMB) Control
Number 1090–0011 in the subject line of
your comments.
FOR FURTHER INFORMATION CONTACT: To
request additional information about
this ICR, contact Jeffrey Parrillo,
Departmental ICCO, 1849 C Street NW
Washington, DC 20240; by telephone
202–208–7072; or by email to PRA@
ios.doi.gov. Individuals in the United
States who are deaf, deafblind, hard of
hearing, or have a speech disability may
dial 711 (TTY, TDD, or TeleBraille) to
access telecommunications relay
services. Individuals outside the United
States should use the relay services
offered within their country to make
international calls to the point-ofcontact in the United States. You may
also view the ICR at http://
www.reginfo.gov/public/do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995 (PRA, 44 U.S.C.
3501 et seq.) and 5 CFR 1320.8(d)(1), we
provide the general public and other
Federal agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
A Federal Register notice with a 60day public comment period soliciting
comments on this collection of
information was published on April 12,
2024 (89 FR 25895). No comments were
received.
As part of our continuing effort to
reduce paperwork and respondent
burdens, we are again soliciting
comments from the public and other
Federal agencies on the proposed ICR
that is described below. We are
especially interested in public comment
addressing the following:
(1) Whether or not the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether or not the
information will have practical utility;
(2) The accuracy of our estimate of the
burden for this collection of

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23JYN1