DOI Programmatic Clearance for Customer Satisfaction Surveys

ICR 202407-1040-001

OMB: 1040-0001

Federal Form Document

Forms and Documents
IC Document Collections
IC ID
Document
Title
Status
ICR Details
1040-0001 202407-1040-001
Received in OIRA 202103-1040-001
DOI/OPPM
DOI Programmatic Clearance for Customer Satisfaction Surveys
Extension without change of a currently approved collection   No
Regular 07/23/2024
  Requested Previously Approved
36 Months From Approved 09/30/2024
65,000 65,000
10,833 10,833
0 0

The programmatic clearance enables Interior bureaus and offices to conduct customer research through external surveys such as In-person intercept surveys, telephone interviews or questionnaires, mail and e-mail surveys, web-based, and focus groups to improve the services and products DOI provides to the public.

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamling Service Delivery and Improving Customer Service
   PL: Pub.L. 103 - 62 1-11 Name of Law: Government Performance and Results Act of 1993
  
None

Not associated with rulemaking

  89 FR 23607 04/04/2024
89 FR 59766 07/23/2024
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 65,000 65,000 0 0 0 0
Annual Time Burden (Hours) 10,833 10,833 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$2,818,638
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Jeffrey Parrillo 202 208-7072 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
07/23/2024


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