DOI Programmatic Clearance for Customer Satisfaction Surveys

Forms and Documents

Document Name	Status
Published Article - ICR 1040-0001 - DOI Programmatic Clearance for Customer Satisfaction Surveys.pdf Supplementary Document	2021-04-19
1040-0001 SSA final 03112021.docx Supporting Statement A	2021-03-11
1040-0001 SSB 03082021.docx Supporting Statement B	2021-03-08
1040-0001 Guidelines for Submission--2018.pdf Supplementary Document	2018-07-26
DI-4010 Generic Clearance Request Form 03082021.pdf Supplementary Document	2021-03-08
1040-0001 60-day Published 11202020.pdf Supplementary Document	2021-03-08
EO13571 Streamlining Service Delivery and Improving Customer Service.pdf Supplementary Document	2018-07-25
EO12862 Setting Customer Service Standards.pdf Supplementary Document	2018-07-25
Public Law 103-62 Government Performance and Results Act of 1993.pdf Supplementary Document	2018-07-25

IC Document Collections

IC ID	Document Title	Status
249881	Survey of Parent Involvement in Special Education Other-Survey Tool	New

ICR Details

OMB Control No: 1040-0001	ICR Reference No: 202103-1040-001
Status: Received in OIRA	Previous ICR Reference No: 201807-1040-001
Agency/Subagency: DOI/OPPM	Agency Tracking No:
Title: DOI Programmatic Clearance for Customer Satisfaction Surveys
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 04/19/2021

	Requested	Previously Approved
Expiration Date	36 Months From Approved	10/31/2021
Responses	65,000	100,000
Time Burden (Hours)	10,833	15,000
Cost Burden (Dollars)	0	0

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Abstract: The programmatic clearance enables Interior bureaus and offices to conduct customer research through external surveys such as In-person intercept surveys, telephone interviews or questionnaires, mail and e-mail surveys, web-based, and focus groups to improve the services and products DOI provides to the public.

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamling Service Delivery and Improving Customer Service
   PL: Pub.L. 103 - 62 1-11 Name of Law: Government Performance and Results Act of 1993
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	85 FR 74376	11/20/2020
30-day Notice:	Federal Register Citation:	Citation Date:
	86 FR 20204	04/19/2021
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	65,000	100,000	0	0	-35,000	0
Annual Time Burden (Hours)	10,833	15,000	0	0	-4,167	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $2,446,850

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 04/19/2021

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