Published 60 Day Federal Register Notice

1040-0001 60-day Published 11202020.pdf

DOI Programmatic Clearance for Customer Satisfaction Surveys

Published 60 Day Federal Register Notice

OMB: 1040-0001

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74376
ACTION:

Federal Register / Vol. 85, No. 225 / Friday, November 20, 2020 / Notices
Meeting notice.

In accordance with the
Federal Advisory Committee Act, the
Department of the Interior, Office of the
Secretary, is announcing that the Exxon
Valdez Oil Spill (EVOS) Trustee
Council’s Public Advisory Committee
(PAC) will meet by teleconference as
noted below.
DATES: The virtual meeting will be held
on Friday, January 8, 2021, beginning at
10 a.m. Alaska Standard Time (AKST).
ADDRESSES: The meeting will be virtual
only using the Zoom meeting platform.
To view a tutorial on how to join a
Zoom meeting, please go to https://
support.zoom.us/hc/en-us/articles/
201362193-How-Do-I-Join-A-Meeting-.
The video feature will be turned off
for all attendees except for the EVOS
PAC, Trustee Council staff, presenters,
and speakers during public comment to
limit bandwidth use and maximize
connectivity during the meeting. Please
remain muted until you are called upon
to speak.
Connect to meeting using Zoom link
(video and audio): https://zoom.us/j/
95127118031?pwd=dkhsVmM3YnYrTn
VicWRSc09TcmNxQT09.
Meeting ID: 951 2711 8031
Passcode: 034787
Follow the prompts; you will be asked
if you would like to join audio with
internet (your device microphone/
speaker) or use a telephone (follow the
prompts accordingly).
Connect to the meeting via telephone
(audio only, no video):
Dial any of the following numbers:
(253) 215–8782
(669) 900–6833
(346) 248–7799
(312) 626–6799
(929) 205–6099
(301) 715–8592
Enter the Meeting ID 951 2711 8031#;
there is no participant code, and use *6
to mute. Please check the EVOS Trustee
Council website for updates regarding
the virtual meeting at
www.evostc.state.ak.us/.
FOR FURTHER INFORMATION CONTACT: Dr.
Philip Johnson, Department of the
Interior, Office of Environmental Policy
and Compliance, telephone number:
(907) 786–3914; email: philip_johnson@
ios.doi.gov.
SUPPLEMENTARY INFORMATION: The EVOS
PAC was created pursuant to Paragraph
V.A.4 of the Memorandum of
Agreement and Consent Decree entered
into by the United States of America
and the State of Alaska on August 27,
1991, and approved by the United States
District Court for the District of Alaska

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SUMMARY:

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in settlement of United States of
America v. State of Alaska, Civil Action
No. A91–081 CV.
The EVOS PAC meeting agenda
includes:
• Discussion of the EVOS Trustee
Council’s Draft Resolutions 20–A, 20–
B, 20–C, and 20–D
• Public Comments
The public comment period for the
Draft Resolutions 20–A through 20–D is
open from October 16, 2020, until
December 16, 2020. If you would like to
provide comments on the Draft
Resolutions, please go to: https://
evostc.state.ak.us/publications/trusteecouncil-2020-draft-resolutions-forpublic-comment/.
All comments received by the EVOS
Trustee Council will be provided to the
EVOS PAC members and discussed at
the meeting.
Interested persons may choose to
make oral comments at the meeting
during the designated time. Depending
on the number of people wishing to
comment and the time available, the
amount of time for oral comments may
be limited. Interested parties should
contact the Designated Federal Officer
(see FOR FURTHER INFORMATION CONTACT)
for advance placement on the public
speaker list for this meeting.
The final agenda and materials for the
meeting will be posted on the EVOS
Trustee Council website at
www.evostc.state.ak.us. All EVOS PAC
meetings are open to the public.
Public Disclosure of Comments
Before including your address, phone
number, email address, or other
personal identifying information in your
comments, please be aware that your
entire comment, including your
personal identifying information, may
be made publicly available at any time.
While you can ask us in your comment
to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Authority: 5 U.S.C. Appendix 2.
Philip Johnson,
Regional Environmental Officer, Office of
Environmental Policy and Compliance.
[FR Doc. 2020–25624 Filed 11–19–20; 8:45 am]
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DEPARTMENT OF THE INTERIOR
Office of the Secretary
[212D0102DM, DS6CS00000,
DLSN00000.000000, DX6CS25; OMB Control
Number 1040–0001]

Agency Information Collection
Activities; DOI Programmatic
Clearance for Customer Satisfaction
Surveys
Office of the Secretary, Interior.
Notice of information collection;
request for comment.

AGENCY:
ACTION:

In accordance with the
Paperwork Reduction Act of 1995, we,
the Office of the Secretary are proposing
to renew an information collection.
DATES: Interested persons are invited to
submit comments on or before January
19, 2021.
ADDRESSES: Send your comments on
this information collection request (ICR)
by mail to Jeffrey Parrillo, 1849 C Street
NW, Washington, DC 20240; or by email
to [email protected]. Please
reference OMB Control Number 1040–
0001 in the subject line of your
comments.
SUMMARY:

To
request additional information about
this ICR, contact Jeffrey Parrillo, 1849 C
Street NW, Washington, DC 20240; 202–
208–7072; or by email to DOI-PRA@
ios.doi.gov. Individuals who are hearing
or speech impaired may call the Federal
Relay Service at 1–800–877–8339 for
TTY assistance.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995 (PRA, 44 U.S.C.
3501 et seq.) and 5 CFR 1320.8(d)(1), we
provide the general public and other
Federal agencies with an opportunity to
comment on new, proposed, revised,
and continuing collections of
information. This helps us assess the
impact of our information collection
requirements and minimize the public’s
reporting burden. It also helps the
public understand our information
collection requirements and provide the
requested data in the desired format.
As part of our continuing effort to
reduce paperwork and respondent
burdens, we invite the public and other
Federal agencies to comment on new,
proposed, revised, and continuing
collections of information. This helps us
assess the impact of our information
collection requirements and minimize
the public’s reporting burden. It also
helps the public understand our
information collection requirements and
provide the requested data in the
desired format.
FOR FURTHER INFORMATION CONTACT:

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Federal Register / Vol. 85, No. 225 / Friday, November 20, 2020 / Notices
We are especially interested in public
comment addressing the following:
(1) Whether or not the collection of
information is necessary for the proper
performance of the functions of the
agency, including whether or not the
information will have practical utility;
(2) The accuracy of our estimate of the
burden for this collection of
information, including the validity of
the methodology and assumptions used;
(3) Ways to enhance the quality,
utility, and clarity of the information to
be collected; and
(4) How might the agency minimize
the burden of the collection of
information on those who are to
respond, including through the use of
appropriate automated, electronic,
mechanical, or other technological
collection techniques or other forms of
information technology, e.g., permitting
electronic submission of response.
Comments that you submit in
response to this notice are a matter of
public record. We will include or
summarize each comment in our request
to OMB to approve this ICR. Before
including your address, phone number,
email address, or other personal
identifying information in your
comment, you should be aware that
your entire comment—including your
personal identifying information—may
be made publicly available at any time.
While you can ask us in your comment
to withhold your personal identifying
information from public review, we
cannot guarantee that we will be able to
do so.
Abstract: The Government
Performance and Results Act of 1993
(GPRA) (Pub. L. 103–62) requires
agencies to ‘‘improve Federal program
effectiveness and public accountability
by promoting a new focus on results,
service quality, and customer
satisfaction.’’ To fulfill this
responsibility, DOI bureaus and offices
must collect data from their respective
user groups to better understand the
needs and desires of the public and to
respond accordingly. Executive Order
12862 ‘‘Setting Customer Service
Standards’’ also requires all executive
departments to ‘‘survey customers to
determine . . . their level of satisfaction
with existing services.’’ We use
customer satisfaction surveys to help us
fulfill our responsibilities to provide
excellence in government by proactively
consulting with those we serve. This
programmatic clearance provides an
expedited approval process for DOI
bureaus and offices to conduct customer
research through external surveys such
as questionnaires and comment cards.
The proposed renewal covers all of
the organizational units and bureaus in

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DOI. Information obtained from
customers by bureaus and offices will be
provided voluntarily. No one survey
will cover all the topic areas; rather,
these topic areas serve as a guide within
which the bureaus and offices will
develop questions. Questions may be
asked in languages other than English
(e.g., Spanish) where appropriate. Topic
areas include:
(1) Delivery, quality and value of
products, information, and services.
Respondents may be asked for feedback
regarding the following attributes of the
information, service, and products
provided:
(a) Timeliness.
(b) Consistency.
(c) Accuracy.
(d) Ease of Use and Usefulness.
(e) Ease of Information Access.
(f) Helpfulness.
(g) Quality.
(h) Value for fee paid for information/
product/service.
(2) Management practices. This area
covers questions relating to how well
customers are satisfied with DOI
management practices and processes,
what improvements they might make to
specific processes, and whether or not
they feel specific issues were addressed
and reconciled in a timely, courteous,
and responsive manner.
(3) Mission management. We will ask
customers to provide satisfaction data
related to DOI’s ability to protect,
conserve, provide access to, provide
scientific data about, and preserve
natural, cultural, and recreational
resources that we manage, and how well
we are carrying out our trust
responsibilities to American Indians.
(4) Rules, regulations, policies. This
area focuses on obtaining feedback from
customers regarding fairness, adequacy,
and consistency in enforcing rules,
regulations, and policies for which DOI
is responsible. It will also help us
understand public awareness of rules
and regulations and whether or not they
are explained in a clear and
understandable manner.
(5) Interactions with DOI Personnel
and Contractors. Questions will range
from timeliness and quality of
interactions to skill level of staff
providing the assistance, as well as their
courtesy and responsiveness during the
interaction.
(6) General demographics. Some
general demographics may be gathered
to augment satisfaction questions so that
we can better understand the customer
and improve how we serve that
customer. We may ask customers how
many times they have used a service,
visited a facility within a specific

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timeframe, their ethnic group, or their
race.
All requests to collect information
under the auspices of this proposed
renewal will be carefully evaluated to
ensure consistency with the intent,
requirements, and boundaries of this
programmatic clearance. Interior’s
Office of Policy Analysis will conduct
an administrative and technical review
of each specific request in order to
ensure statistical validity and
soundness. All information collections
are required to be designed and
deployed based upon acceptable survey
research, statistical practices and
sampling methodologies, and
procedures that account for and
minimize non-response bias, in order to
obtain consistent, valid data and
statistics that are representative of the
target populations.
Title of Collection: DOI Programmatic
Clearance for Customer Satisfaction
Surveys.
OMB Control Number: 1040–0001.
Form Number: DI–4010.
Type of Review: Extension of a
currently approved collection.
Respondents/Affected Public: DOI
customers. We define customers as
anyone who uses DOI resources,
products, or services. This includes
internal customers (anyone within DOI)
as well as external customers (e.g., the
American public, representatives of the
private sector, academia, other
government agencies). Depending upon
their role in specific situations and
interactions, citizens and DOI
stakeholders and partners may also be
considered customers. We define
stakeholders to mean groups or
individuals who have an expressed
interest in and who seek to influence
the present and future state of DOI’s
resources, products, and services.
Partners are those groups, individuals,
and agencies who are formally engaged
in helping DOI accomplish its mission.
Total Estimated Number of Annual
Respondents: 70,000. We estimate
approximately 45,000 respondents will
submit DOI customer satisfaction
surveys and 25,000 will submit
comment cards.
Total Estimated Number of Annual
Responses: 70,000.
Estimated Completion Time per
Response: 15 minutes for a customer
satisfaction surveys; 3 minutes for
comment cards.
Total Estimated Number of Annual
Burden Hours: 12,500 (11,250 for
customer satisfaction surveys and 1,250
for comment cards).
Respondent’s Obligation: Voluntary.
Frequency of Collection: On occasion.

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Federal Register / Vol. 85, No. 225 / Friday, November 20, 2020 / Notices

Total Estimated Annual Nonhour
Burden Cost: None.
An agency may not conduct or
sponsor and a person is not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
The authority for this action is the
Paperwork Reduction Act of 1995 (44
U.S.C. 3501 et seq.).
Jeffrey Parrillo,
Departmental Information Collection
Clearance Officer.
[FR Doc. 2020–24796 Filed 11–19–20; 8:45 am]
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DEPARTMENT OF THE INTERIOR
Bureau of Land Management
[212.LLWO230000.
L11700000.PH0000.LXSGPL000000]

Notice of Availability of the Final
Colorado Sage Grouse Supplemental
Environmental Impact Statement
Bureau of Land Management,
Interior.
ACTION: Notice of availability.
AGENCY:

In accordance with the
National Environmental Policy Act of
1969, as amended, the Bureau of Land
Management (BLM) Colorado State
Office has prepared a final
Supplemental Environmental Impact
Statement (EIS) for the management of
Greater Sage-Grouse habitat, and by this
notice is announcing its availability.
DATES: The BLM will not issue a final
decision on the proposal for a minimum
of 30 days after the date that the
Environmental Protection Agency (EPA)
publishes its Notice of Availability
(NOA) in the Federal Register. The EPA
usually publishes its NOAs on Fridays.
ADDRESSES: Copies of the final
Supplemental EIS are available for
public inspection at the Colorado
Bureau of Land Management State
Office, 2850 Youngfield Street,
Lakewood, Colorado 80215. Interested
persons may also review the final
Supplemental EIS on the internet at:
https://go.usa.gov/xGMzS.
FOR FURTHER INFORMATION CONTACT:
Leah Waldner, Colorado Sage-Grouse
Coordinator, at 970–244–3045; Colorado
Grand Junction Field Office, 2815 H Rd,
Grand Junction, CO 81506; lwaldner@
blm.gov. Persons who use a
telecommunications device for the deaf
(TDD) may call the Federal Relay
Service (FRS) at 1–800–877–8339 to
contact Leah Waldner during normal
business hours. The FRS is available 24
hours a day, 7 days a week, to leave a

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message or question. You will receive a
reply during normal business hours.
The BLM
has prepared this final Supplemental
EIS to review its previous NEPA
analysis and clarify and augment it
where necessary. This final
Supplemental EIS addressed four
specific issues: The range of
alternatives, the need to take a hard look
at environmental impacts, cumulative
effects analysis, and the BLM’s
approach to compensatory mitigation.
The final Supplemental EIS will help
the BLM determine whether its 2015
and 2019 land use planning and NEPA
processes have sufficiently addressed
Greater Sage-Grouse habitat
conservation or whether the BLM
should initiate a new land use planning
process to consider additional
alternatives or new information.
Comments on the draft Supplemental
EIS (85 FR 10185) received from the
public and internal BLM review were
considered and incorporated as
appropriate into the final Supplemental
EIS. To address public comments raised
during this supplemental analysis, the
BLM convened a team of biologists and
land use planners to evaluate scientific
literature provided to the agency. Upon
review, the BLM found that the most
up-to-date Greater Sage-Grouse science
and other information has incrementally
increased, and built upon, the
knowledgebase of Greater Sage-Grouse
management evaluated by the BLM most
recently in its 2019 land use plan
amendments, but does not change the
scope or direction of the BLM’s
management; however, new science
does suggest adaptations to management
may be warranted at site-specific scales.
After reviewing public comments and
completing the new science evaluation,
the BLM determined that the most
recent scientific information relating to
Greater Sage-Grouse is consistent with
the BLM’s environmental analysis in
supporting its 2019 Greater Sage-Grouse
land use plan amendments.

SUPPLEMENTARY INFORMATION:

(Authority: 40 CFR 1506.6, 40 CFR 1506.10)
Jamie E. Connell,
Colorado State Director.
[FR Doc. 2020–25646 Filed 11–19–20; 8:45 am]
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DEPARTMENT OF THE INTERIOR
Bureau of Land Management
[LLHQ320000.L13300000.EN0000; OMB
Control No. 1004–0201]

Agency Information Collection
Activities; Oil Shale Management
Bureau of Land Management,
Interior.
ACTION: Notice of information collection;
request for comment.
AGENCY:

In accordance with the
Paperwork Reduction Act of 1995, we,
the Bureau of Land Management (BLM)
are proposing to renew an information
collection.
DATES: Interested persons are invited to
submit comments on or before January
19, 2021.
ADDRESSES: Send your written
comments on this information
collection request (ICR) by mail to
Darrin King, Information Collection
Clearance Officer, U.S. Department of
the Interior, Bureau of Land
Management, Attention PRA Office, 440
W 200 S #500, Salt Lake City, UT 84101;
or by email to BLM_HQ_PRA_
[email protected]. Please reference
Office of Management and Budget
(OMB) Control Number 1004–0201 in
the subject line of your comments.
Please note that due to COVID–19, the
electronic submission of comments is
recommended.
SUMMARY:

To
request additional information about
this ICR, contact Kyle Free by email at
[email protected], or by telephone at (208)
240–5702. Individuals who are hearing
or speech impaired may call the Federal
Relay Service at 1–800–877–8339 for
TTY assistance. You may also view the
ICR at http://www.reginfo.gov/public/
do/PRAMain.
SUPPLEMENTARY INFORMATION: In
accordance with the Paperwork
Reduction Act of 1995 (PRA, 44 U.S.C.
3501 et seq.) and 5 CFR 1320.8(d)(1), all
information collections require approval
under the PRA. We may not conduct or
sponsor and you are not required to
respond to a collection of information
unless it displays a currently valid OMB
control number.
As part of our continuing effort to
reduce paperwork and respondent
burdens, we invite the public and other
Federal agencies to comment on new,
proposed, revised, and continuing
collections of information. This helps us
assess the impact of our information
collection requirements and minimize
the public’s reporting burden. It also
helps the public understand our
FOR FURTHER INFORMATION CONTACT:

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